Great stop at Chipotle while traveling - a convenient place to grab a quick meal. The food was fresh, flavorful, and prepared exactly as ordered. The staff were friendly and kept things moving efficiently. A solid and reliable stop when traveling. read more

I have no idea why I keep coming here. After what seems like a million visits to this location the experience is always the same...really really bad. You would think that at this point management would be actively trying to address the issue of long waiting times due to low staffing and just poor over all customer service. But it remains consistently bad. There is never more than one person on the line despite a line to the door and the cashier is currently engaged on her cell phone and not the growing line. Good luck getting anybody to speak to you other than to take your money. I've watched 4 people already walk out and I'm currently headed to the door. Please do better... The community will thank you. read more

They always short you at this location regardless if you are picking up in the drive thru or ordering inside. Last time I ordered inside, the first employee stood there on his phone oblivious to anyone around him. When we got home our bowls were barely half the amount of what they used to be. One bowl had barely a spoon full of steak. read more

Horrible experience.... We had a QR code to use for a free meal and we weren't sure how to use it the black manager lady was so rude and dismissive super disrespectful... the experience was so bad that the employee even apologized for her terrible attitude.. makes me wonderful if that happens a lot.. Will never be back to the chipotle's location. not surprised that it's rated so low. read more

Worst experience I've had in a restaurant ever. I love Chipotle but will not return to this location again. The restaurant was dirty. It usually is but this location is bordering on a health violation. At 8pm on Friday night they were out of veggie fajaitas, pico, sour cream, lettuce, and chips. A week earlier they had no guacamole by 7pm. I wouldn't recommend this location. The staff also made it clear they are just busy and could care less about these issues. The GM should be fired for how poorly this location is run. read more

In my experience, this location has come a long way with my doordash orders. Idk what angel made my order today but thank you lol!! Nothing was forgotten (besides the best fork in fast food & napkins but not a huge deal). I'm very happy to have gotten the vinaigrette for my salad AND it was more than a thimbles worth lol. Thank you read more

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This Chipotle location is consistently THE WORST seriously, after the online backlash all the employees got re-trained but maybe corporate missed this location. My cashier was extremely rude and avoidant when I asked her if I could get a new quesadilla since mine was burnt. A nice employee helped me out but the chicken was burnt and dry, rice was dry, place was filthy and they were just low on every single food item. Flavored water completely out, and overall a mess of a chipotle location. You can tell the morale is low and the employees move slow and they just do not care. Retrain your staff or get new management, get more employees. I was here right before 7pm they should be prepared for the rush at dinner. I'm definitely not coming back here, this chipotle needs help ASAP. Should've gone to Torchies. read more

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ZERO STARS BOOOOOO This place actually sucks. How is premade food that sits in a warm container not ready 30 minutes after I placed my mobile order? I go up to ask if it's ready they say no then I wait for 15 more minutes and they're like yeah it's been ready now my foods cold ... read more

This is probably the worst chipotle I've been to. This is my second AND LAST time I come to this one. The first time, the chicken was so salty it was inedible. It was essentially like licking salt with sour cream. This last time they skimped on the food. My bowl was half empty. I order the same thing every time and know what my bowl should look like. I don't have the extra money to eat out very often and feel like I wasted it this month. read more

Chipotle Mexican Grill - Mexican Near Me - Frisco, Texas

We needed to grab a quick bite for dinner and figured this would be a good place to get a bowl. How hard could it be to put some rice beans and meet into a bowl and be on your way right? Was I wrong. The line was wrapped around the room about 15 customers. In roughly 8 minute they were able to serve 4 customers. What was even more disturbing is that we could see there were seven employees working and two of them were just standing there doing absolutely nothing. Maybe I should have asked why but literally they were standing in one spot and one of them was talking on their phone for about 5 minutes. I will say there were two people that looked like they maybe knew what the word hustle meant but other than that it was a nightmare and all the customers were observing in frustration. Come on Chipotle, teach some values to your employees! read more

Chipotle Mexican Grill - Two employees standing next to this beam did absolutely nothing for 8 minutes and we left. Slow and poor customer service. - Mexican Near Me - Frisco, Texas

Chipotle is my husband and I's guilty pleasure. We frequent this location on Sundays after church. Today was no different. We picked up our order from the Chipotlane and headed home. After a few bites in , I felt something scratchy lodged in my throat, making it hard to breath and painful to swallow. I spent two and a half hours with my hands down my throat making myself vomit, before I found this. I'm sad because I genuinely love chipotle but idk how I will ever be able to go back, especially to this location. read more

Chipotle Mexican Grill - My order - Mexican Near Me - Frisco, Texas

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WHY and HOW is the food here always gross and the service awful? Can yall please teach your staff to be kind and smile? This is the closest Chipotle to me and every time I come I ask myself why I bother. Are all Chipotles a let down nowadays or just this one? read more

Used to love chipotle so much that we used to go for sure once a week . Slowly they started increasing price and decreasing quantity and quality. I went this weekend and got two chicken bowls with barely half a spoon of chicken . I reached out to customer care and they don't care anymore either Will stop going . why would I have to pay for few pieces of chicken and just rice so much money . read more

So, I've written 2 reviews for this location because it's my favorite Mexican fast food. Some people say they hate it but I've loved Chipotle for at least 20 years. So, I write this because I really want this store to get better. First off, when we're in line I hear the manager (I assume he's the manager he was the only working diligently) yell "we need more rice quickly! You gotta keep your ears open when we need more rice." Makes sense to me. Rice is important. And at lunchtime! So this young kid in the back starts laughing and shaking his head and begins to make rice as slow as possible. They obviously have no respect for the manager. Ridiculous. We move up the line and the ladies making the bowls were great. Love 'em! Then we come to the cashier. Oh my gosh. She acted like it was an honor to be in her presence. She bags our stuff and I say "oh we need quac please". To which she responds "next time ask over there not here". Ummm. How about. . . . "Oh, sorry about that let me get that for you." Lastly, I ask for a large drink to which she responds "our ice machine is broken. Yeah, they broke it" and she points to the other line where the drive through associates work at. Fine, if it's broken I get it. Stuff breaks . But why accuse your fellow workers? I noticed that this Chipotle has an overall 1star rating so it's obvious this place needs help. I don't have the answers but I will suggest that your workers really need customer service training. And to Chipotle customer service who responds to these Yelp Reviews, I appreciate you wanting to speak with me about my experience but instead help this Chipotle get better. read more

Chipotle Mexican Grill - Really? - Mexican Near Me - Frisco, Texas

Awful service. Ordered to go. Waited 20 minutes for brisket. Got home. The chips were stale, not just a little stale but literally soggy. My chicken burrito with white rice black beans and corn salsa conveniently only had rice and beans. Terrible experience. Do not go to this location ever. read more

Chipotle Mexican Grill - My "chicken" burrito. - Mexican Near Me - Frisco, Texas

The food was awesome and the decor was perfection and I would recommend get a burrito with white rice chicken and queso

Let me start off by saying I wouldn't touch chipotle again with a 10 foot pole. The food is just OK but the service is so bad that I have never seen anything like this in my life. More over the environment there looks like a bomb went off in there, and several tiny toddler destroyed the place and threw their food everywhere. I've had several bad experiences with chipotle- but it was another location.. so I was very open to giving them a chance again. You might also have a problem with your order and they don't want to refund you. You have to go through their online system or better yet. Try to get somebody on the phone that doesn't answer. That's how I lost out on $100 order I placed in the entire order was completely mixed up between the 7 SIMPLE items. I placed an order tonight to be picked up at 9:10 and I never thought that I would have an experience where I got all the way home after driving 20 minutes each way and finding out that it looks like someone threw my order together, but better yet puts so much of the wrong ingredients. I honestly try to laugh it off, and keep calm, and went back there, asking for help only to be told by teenagers that there was no more white rice, and they were trying to blow it off or have me take another. I nicely said "hey I know this isn't your job where is your manager?" He finally comes out and is possibly 18? And acts as if what's the big deal? I was told the rice would take too long as it was 9:40-9:45 and would be ready at 10:05 (after they closed) The manager asked what was "really" wrong and I showed him and he did not even care. So the sum of this story- stay away. read more

This is the worst Chipotle that I've every been to. Stay away from this location. It's dirty and the staff is so rude. The food is just ok last couple of times the food has been cold!! I keep trying this place thinking after all the bad reviews that it would improve. Well I'm so wrong!!! Just went again today the place was much cleaner but the food was still cold and I had to beg to get more beans in my bowl. I hate that this location is so bad because it's just across the street from me. Looks like I will have to go all the way into Frisco to get a good bowl. So so sad!!! read more

This chipotle is so messy! Food everywhere it shouldn't be. The staff is always arguing with each other while the line is going out the door. If you get here at 8:30 and they are running low on anything they refuse to make more. You're better off driving out of your way to go to a different chipotle. read more

Honestly the worst chipotle i've ever been to staff dont give reasonable portions even on stuff that is free and i had to go back to counter 3 times because they charged a sofrita bowl as steak and forgot everything i asked for on the side and rice is hard read more

Very disappointing experience. This location has been the least customer focused location I've been to. The workers refused to make eye contact or even show an interest is providing a human touch to the interaction. I ordered 2 meals and a side of chips and guacamole to go. Get home and I swear, I ran out of chips before I got to 50% of the cup of guacamole. And anyone who knows about the cup of guac, knows it goes fast because the cup is so small. As for the meal itself, my wife and I both spent the next two days suffering from digestive issues. Needless to say, we will not be patronizing this location again. Buyer beware. read more

Chipotle Mexican Grill - The bag of chips I got for my chips & guacamole order. - Mexican Near Me - Frisco, Texas

If I could give this place zero stars I would. Wait is always ridiculous and when you get to the front of the line they are usually out of the meat you want read more

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I ordered a salad online and received like half a handful of salad in my plate. For the price of this salad Im honestly disappointed!! I also ordered double meat and received what seems a regular portion. Customer service was awful too :( read more

Chipotle Mexican Grill - Mexican Near Me - Frisco, Texas

I love Chipotle, and this might be the worst of all we've frequented. The order is wrong 8 times out of 10, items are left off the order (salad dressing, etc.) and the staff could care less. The problem is there isn't another one closer, so we begrudgingly keep trying this one again hoping it improves someday. Not holding my breath. read more

This Chipotle is so bad we've completely stopped going. We love Chipotle but we know our order will be wrong, she service will be terrible, and the food will be no where near the quality of other locations. It's a shame. We miss Chipotle! read more

Worst chipotle I've ever visited. Food is hit and miss. Customer service does not exist....they can't spell customer service. I don't think there is an actual manager. Avoid this place, if you have time to hit another Chipotle location. read more

I clearly understand why this location has 1 star. The quality is just horrible and I go back thinking "next time it will be better", still not. The owner of this location should take more responsibility and ensure the quality is good and the employees do a better job. I've seen less than a handful work their tails off while others slack and make fun of the others for working and taking their job seriously. Also, If you order a bowl, just get 1 taco because it's the same portion and you'll pay less. read more

It's chipotle, food is the food. Issue is the manager. She was so rude! Kid making more order was very nice. I asked if I could get 2 quesadillas in the kids plate (they give you 2 tortillas in the taco plate, why not 2 in the quesadilla plate? He said "yeah. Wait let me ask my manager." The very rude lady with a long braid said "no. Only one. If she wants 2, she has to buy two kids plates." I say "ok. I'll take an adult quesadilla". She says "no. We can't make those here. We don't have the machine. You have to order it online" What the actual?!?!? You can make a quesadilla if I order online but not in the store? You can make a kid quesadilla while I'm standing there, but not an adult size!!!! Then I tell the nice kid, instead of rice and beans in the kids plate, I just want an extra side of shredded cheese. He accommodates. Rude manager proceeds to yell at him and tell him kids can only have rice and beans. I have never had any of these issues at other chipotles. Customer service is the last on their priority list. I have no words for this place. First time I visited this location and definitely the last. read more

I hate to leave a 2 star review because I love chipotle but we got one of the bowls we got was nothing like we ordered. It's almost like they put the wrong bowl in the bag, maybe that did happen but that was really annoying. read more

If you want to leave in a bad mood, come to this chipotle. Constantly out of things, the line is always a mess, and the staff is rude. The one on Eldorado is definitely worth the drive. I see why yelpers reported this place as permanently closed, it should be. read more

Chipotle Mexican Grill - Messy and the girl joked that if her manager saw it "she would be mad". - Mexican Near Me - Frisco, Texas

Management is terrible. I have arrived at opening and there is a line with the doors opening 15 minutes after the designated time. Then people disappearing or talking instead of helping the customers in line. The whole purpose of the curbside pickup is to be efficient and quickly grab your food but here I am currently 20 minutes later than the designated pickup time and I haven't moved an inch. This location needs to be permanently shut down and the franchisee's rights terminated. read more

Chipotle Mexican Grill - Always a wait. Always. - Mexican Near Me - Frisco, Texas

$10 for large chip and queso gets you not even a quarter bag of chips! So disappointing. Make this right! read more

Chipotle Mexican Grill - NOT A LARGE CHIP. - Mexican Near Me - Frisco, Texas

They gave my order away to someone else! I don't have a common last name. And when I go to pick it up I often am asked to spell it twice. But they just gave it away to someone else! My kids have to eat cereal for dinner because the person at the window is a boiled potato. But this isn't the first time this Chipotle has done us wrong. All fat and gristle instead of any meat, no guacamole, cold food... Not what is expected. I'm so upset and so disappointed. I will say that customer service was amazing!! But this Chipotle was not. Wouldn't even remake the order they prized to some rando in the drive thru. read more

Picked up online order a couple of nights ago, place was packed. Lots of online orders waiting and backed up at least 45 minutes to maybe an hour. Ended up leaving since my order was not ready, no biggie, I understand. My suggestion if this location does not have enough staff, have someone offsite handle taking/turning off feature for ordering online if that backed up. Maybe also somewhat cover the kitchen by the pick up order section because everyone upset waiting on orders are just staring at the poor cooks who are trying their best. People waiting on their pick up orders are constantly interrupting them asking status of their order. The energy there feels a little chaotic at times. Kudos to good food though. The high demand reflects this. :-) read more

I keep trying to give this Chipotle business. After today, I'm done. This location just doesn't care. We ordered ahead on the app. We gave a time to have our food ready. It was obvious the employees made it immediately and then they just let the food sit. Everything was cold. My burrito bowl had a soggy container because it sat so long. The portion sizes were laughable. Not to mention they completely forgot our two orders of chips. I realize quality employees are hard to find these days. However, I'm done giving my money to such a mediocre (I'm being kind) shop. One star because zero is not an option. Do not even attempt using this establishment for food. This place really is as terrible as all the reviews suggest. read more

Has got to be the worst ran chipotle in the nation. Come probably 2-3 times a week and get mad at myself every single time. They are constantly out of something. Today at 6:00, steak looked like it's been sitting for a 1 week and hardly a scoop left and none on the line, no veggies, and lemonade in the fountain was out. Asked the 3 guys at the register that were standing around doing absolutely nothing with maybe 4 people in line to change the bib and the big dudes response was "we can't move right now. Mind you the next closest person was just starting their ordering. Finally asked him enough times why they "can't move" and he finally went but of course they were out. Fountain machine was down for like a week 2 weeks ago. Ran fast casual restaurants for almost 10 years and mind blowing how off this location is ever. Single. Week. It's not even the food is bad, it's just constantly out and trashed and employees other than manager are absolutely clueless. read more

The service is slow, the establishment is sloppy and none of the non-soda drink options are available. This would have been good info to know when I ordered the fountain drink. read more

Chipotle Mexican Grill - Sad. - Mexican Near Me - Frisco, Texas

No guacamole! We pay extra for guacamole. It's on the ticket on the bowl. I get home and find no guacamole. ‍ Online chat made it right by awarding points equal to 1 entree. Thank you chipotle corp. read more

Chipotle Mexican Grill - Label with guacamole. Food without guacamole. - Mexican Near Me - Frisco, Texas

Our order was over an hour late, it arrives and it was incorrect, we ordered bowls with more than just chicken... impossible to get anyone to answer the phone, worst chipotle experience. read more

Chipotle Mexican Grill - Our order was placed incorrectly, we ordered bowls with more than just chicken... - Mexican Near Me - Frisco, Texas

Honestly the worst chipotle I've been to. Food is not good and service is not good. Do not recommend this chipotle location at all