HORRIBLE SERVICE! Placed a mobile app at 7:55pm and still WAITING for my order. It is now 8:45pm!! It's close to an hour. Never again coming here in the evening. Do better McDonald's *UPDATE* it's 9:07pm still waiting, employees are yelling at each other, customers are mad and there is NO MANAGER on site! RIDICULOUS! If I can REMOVE my ...I would. It's not DESERVED at this location! read more

Hot or misswith getting what you ordered. Even when you confirm the order. The biggest knock? Crap customer service. Especially, in the evening. Rude teenagers that lack any humanity let alone customer service traits. Oh, and the infamous "our ice cream machine is broken". Sad, too, because when they first opened, they were pretty decent (for a Mcdonald's) Trash, now. It'll have a new "owner" within months. read more

Consistently the slowest McDonald's I've ever been to, pretty insane how they manage that

Haven't been to a McDonald's since I was a kid but thought it would be a good place to take my little ones to eat and play while I work. It did the job for everyone. My girls enjoyed their Happy Meals with toys and I didn't mind the overly sweet iced vanilla coffee that I continuously diluted down with ice. We ordered from the kiosk and everything was easy and went smooth. I did need to make a request so I went to the cashier and she was gracious to help. The place seemed clean and the play structure is big. All good in my book. Can't get much better than McDonald's fries; can't say much about the rest of its food, though. read more

Came here for a quick lunch with my granddaughter before taking her to an orthodontist appointment. We ordered the 4 piece chicken nuggets with fries and sliced apples and an apple juice to drink. The older man who took our order was great - 5 stars for our experience with him. He was friendly and took our order perfectly. When they called our number we sat down to eat. They had given us 2 orders of kiddie fries even though our receipt clearly shows we ordered apple slices. I went back to the counter and the nice man that took my order handed us an apple slice packet. The food was good. The restroom was clean and someone was actively cleaning the dining room the entire time we were there. read more

See all

The guy who took my order was very rude, he's a male with long locks, I finished ordering but then asked if he could add another ice cream, he said he already took my order, when I pulled forward to the window, I got my food and asked for my other ice cream, he said he only charged me for one, he literally just didn't want to give me my ice cream bro... they close at 4am I arrived at 12:20 something. read more

McDonald's - The only ice cream they gave me :( - Fast Food Near Me - Prosper, Texas

these dudes dont know how to put a sauce packet in a damn bag, food taste ass too lowkey. L mcdonalds whataburger better. shut em down

This place purposely keeps your food, it happens too much. A complete scam and incompetent management to do anything.

Wasted my time. Had to come back in the rain since they didn't give me all the items in my order

Would give zero stars if I could. Horrible staff and this what you get when you ask for something as simple as Honey Mustard read more

McDonald's - sauce - Fast Food Near Me - Prosper, Texas

Someone is going to get shot at the drive thru. The franchise owner needs to add barrier cones so there's only one line that divides into two. Because there are no divider cones/barriers, there's one main line and then people just drive around that line and into the outside drive thru. Food is typical so sure a star.... read more

At this McDonald's, the old Hispanic lady makes you wait at the order kiosk for four or five minutes before she takes your order. She has zero customer service skills and doesn't care how long you have to wait on your order. I now drive West on 380 to the new McDonald's that is before you get to Navo road. At this McDonald's, they answer the drive up kiosk right away. They also are friendly with a morning day smile on their face and their Sausage Biscuits are only $1.00 instead of a $1.79 like at the Prosper location. And they have Decaf coffee too. Do yourself a favor and go to this McDonald's and avoid the Hispanic Dragoon Lady & her attitude. read more

Love McDonalds. And we always come to this location! It's convenient and the staff are always nice.

Terrible customer service here. Always have to wait forever and barely get any form of acknowledgment. Totally feel like these people hate working here. A smile and a greeting is what customer service is about! read more

Was coming here often until 12/15 Friday at 9:43 AM the guy taking my order was rude to me acting like I was dumb for ordering a breakfast triple stacks that i's on the menu. So I left and went to chic fila read more

Came here for a quick and easy late night meal. Person at the drive thru order told they were only taking cash. I only keep a few bucks cash on me and was trying to order for multiple people. Seems like these 1 star reviews always have a problem at this location. read more

WORKER HAD VISIBLE LICE. My husband and I went through the drive through and as we go to pay the male cashier had visible lice all over his hair. Absolutely disgusting got a refund didn't even want the food anymore. Told the other window attendant and she seemed shocked. Got the manager and the manager didn't care. read more

Can't get orders right. And they asked would you like cups? Mmmm no I thought we'd use our hands. Amazes me how people want more pay when they can't use big brain. read more

Just picked up a mobile order through drive by. The gentleman working at the pick up window is friendly and efficient, even though it's a busy night for them. There's a whole line behind us probably because everyone is trying to get the $5 special meal. Good job and thanks for having a wonderful and warm attitude. read more

Terrible! Disappointed and very frustrated with the late night staff. Ghetto at its finest! Really? You're going to answer the speaker in the driv-thru - WHAT'CHU WANT? How professional. It's so embarrassing and yet feeling rushed to order and when you get your food it's cold and still missing items off what I ordered. LAZY. GROSS. read more

Extremely unhappy. People, Check your food before you drive off. I wanted to try the Double Cheesey jalapeño bacon QPC. Went and picked it up and paid. Sat in traffic to get home and it's not even a double meat, it's a freakin single meat. I'm pissed because I was charged for a double, but with traffic the way it is out here, I would spend more in gas and time to go back up there to get the correct burger, than the difference in the price of the double and single. I have had coworkers go back up there multiple times after getting food and coming back to work because they don't listen to your order, charge you for the items, but give you the wrong thing. Just go to a different McDonalds. read more

McDonald's - This is what I got. A SINGLE Cheesy Jalapeno Bacon QPC - Fast Food Near Me - Prosper, Texas

See all

I think ALL the other 1 star reviews on here should be a clear indicator of how poorly this McDonalds is run. It's a sad situation of affairs! If you can avoid going here, you should at ALL costs. Employees are rude, can never get an order right to save their lives and work at the speed of molasses. This not fast food, I have spent 45 minutes in the drive-thru multiple times. Management is definitely asleep at the wheel here otherwise these reviews would have improved since opening and the service as well. When I go here, I leave completely agitated that it's not even worth going to get food. read more

I go here almost every Friday. They always get my orders right. There's been times where the burger is slightly burnt? And there's also been times where the employees just have a rude tone. It's a decent McDonald's, cant expect much. read more

This place is pathetic not sure how it stays in business. The people working here couldn't care less. Thank God for Chic Fil A next door. Next time my kid wants a happy meal I'm telling her McDonald's is closed and she's getting chicken read more

McDonald's - Supposed to be a double quarter pounder with cheese with bacon. Instead no bacon and only one patty. I paid for the former. - Fast Food Near Me - Prosper, Texas

See all

This place just sucks. They are rude and all super annoying, they just continue to be rude about it all. Once they threw my nuggets at me because I asked for more sauce. Like what the heck guys. Do better! read more

When is McDonalds going to repair the intercom the device that notifies the employees that a vehicle has pulled up to the order kiosk? First order come out incorrect because the associates can't understand what customer's are saying, second you pull up no one says a word to you the other order line keeps getting waited on. Finally you have to drive around the building in get in the 2 order line. Many people get tried of waiting drive off. I told the manager today she said she didn't know, she was working line 2. That's as far as I got with the "I don't care manager". And if you go inside there is no one working the counter if you ask for help you are told "We don't have anyone working the counter, you need to order on the electronic screen". What a mess McDonalds has created it has been this way for years everyone knows it will not change. read more

McDonalds has gone downhill in the last several years. I mean, it was never great, but it was good. Now, all the burgers always taste stale and dry. They never put enough sauce on the burgers. Fries r short and too salty. Ughhh so frustrating read more

This location has a play place that looks to seat 26, but the tables in the play place do not have table numbers, so if you're ordering using the app, you'll just have to make up a table number. That said, they found me at my made up table number, so it couldn't be that bad for the staff. Every McD that has a play place has one that's a little different, and this one has more climbing elements (platforms and ropes) than anything else, and a slide. There's also a separate seating area (just stools, no tables) where another 6-7 adults or children could sit. Around dinner time on a Wednesday there were a fair number of kids in the play area and children young and older all seemed to enjoy playing. The food was pretty standard McD, but the order was accurate, the dining room was clean and well stocked, and everything in the restaurant seemed to be in working order. I'm not sure you could reasonably expect more from a McDonalds. read more

Server didn't understand what a Big Mac was, forgot sauce and food was cold. Just get whataburger instead.

At 12:40pm today there was a grown man at the register in the dining room who was short with me and absolutely rude. Then when I told him I'd order from the machines because of his attitude he went and told other employees what I said and they all laughed. Last time in this McDonald's. Absolutely disrespectful for a fast food restaurant. read more

Order 1976 on 7/4/2020 First time visiting this location, and last. Visit and order were a complete disaster. Waited over 30 mins for a curbside mobile order with no indication store was not doing curbside. Finally went through drive thru and handed a bag of cold food and melted smoothies. Got home and found burgers not made correctly: Qpc deluxe with only a chunk of shredded lettuce and nothing else, McDouble with nothing but one pickle, etc., and items missing from order. Spent $30 on a bag of garbage and poor service. Tried to call store many times and no one would answer the phone. read more

UNORGANIZED & EXTREMELY SLOW To be a brand new location, the staff and management teams on every shift are the worst & I see them being shut down very soon due to this lack of attention to the orders & customers' requests. I walked in one night ordered a Filet O' Fish Meal and a hot fudge sundae. I wanted the fish fresh because we all know that a McDonalds fish sandwich that isn't fresh is just pure awful. They agreed to do so. As I'm waiting, approximately 15+ minutes or so later and after watching & listening to the staff argue about Trump, The Impeachment & whatever else they shouldn't have been discussing on the floor. I had to ASK if that was my food that had been sitting on the counter ---- getting cold. After I'd ordered it "Fresh" The answer was "Yes" I stood there in disbelief that no one said a word to me so that I could get my food and be on my way. And my food had gotten COLD! I'm pissed at this point, so I gather the bull crap food and I'm on my way so that my temper would not flare & the wrong decision wouldn't be made. So here I am writing this review. My next step will be contacting the GM & then a letter to corporate. The reviews here already are not fictional, they are all facts! Avoid this location at all costs. They lack EVERYTHING here. read more

Would give zero stars if I could. Ordered 4 adult happy meals in drive thru, paid $50, pulled up to get food and they hand me 4 brown bags w/ regular meals. They were out of the adult happy meal boxes and toys, charged me the higher price, and gave me the lower priced regular meal. On top of that, they gave me 3 meals when I paid for 4. This McDonalds ALWAYS gets my order wrong. Their employees are always rude, confused, and doing the wrong thing. Obviously it's a management issue bc all the employees can't possibly be this deficient every single time I go. Worst McDonalds of all-time. Stay away. read more

This is the worst service I have ever gotten from a McDonald! Because the drive through line was really long at 8:00 pm, I went to the inside counter. After waiting at the counter for 5 minutes without anyone taking my order, I went back to my car again and got in the drive through line. It took another 15 minutes to get to place my order. It took another 10 minutes to get my order. Then the order was wrong on two items. But wait, that's not all. I skipped the cashier window after waiting to pay for too long because the girl was really busy. I was given my order at the next window. He was surprised when I said I still need to pay. From my observation, this place is grossly understaffed! read more

This must be a McDonalds management problem . 11/28/21 for breakfast . I ordered a breakfast sausage sandwich and water . Teenager employee rang up my order. I could tell she made a mistake , but didn't say anything to me . I looked at my receipt and she charged me one dollar for a medium coke . She then just walked off. . Called her back to the register. I told her she charged me a dollar for a Coke and I asked for water . She said I pushed the wrong button . Instead of saying I apologize let me refund your one dollar . She said Do you want your one dollar back? And McDonald's starts their employees out at $15 per hour? read more

Worse McDonald's in the world! This store needs new management. Customer service is non existent. The service is extremely slow. Drive in is faster than walk in and I have tried both and regardless both are awful! Store does not lack a shortage of employees, The issue is the store is unorganized. The manager on duty for Sunday morning has no idea how to run a store. He is completely unorganized and very unprofessional. This store needs new leadership to address the efficiencies. read more

HELP ALL THE 1 STARS IN THE REVIEWS anyways I love you McDonald's;D you're my favorite mwah your fries are literally so good you're mad if you disagree thanks for the bts meal love y'all for that read more

Not much to explain except the fact that im pretty sure there was blood on my burger bun.. im not bleeding.. read more

McDonald's - Blood on burger bun - Fast Food Near Me - Prosper, Texas

I was the first one there around 830 tonight. The order taking and transaction was fine but I pulled up to the 2nd window and sat there for 10 minutes waiting for my food. No hi, or acknowledgement. Just a bunch of girls laughing and running around inside. I assumed it took so long and it would be fresh but I got home and everything was cold and gross. I worked at McDonald's when I was in high school. I get it... Please look at the reviews and understand they need an adult supervisor there to hold them accountable and if there is/was one there, then they need retraining or replacing because they don't have control. Hope it gets better. read more

Slow service No leadership Timers going off non stop with nobody knowing what to do. Kiosks broken Nobody bringing food out to the tables even if you have a number tent out. This is a brand new fancy building with automation so you need way less employees but they still can't seem to keep it staffed. Pay more or something I guess...yikes. I can't keep coming here just for the play place for my 4 year old. The cons now outweigh the pros read more