I got a bowl. Chicken was very dry and chewy, not fresh at all. I asked for pico and just a little of the hot....got a full ladle of hot. Found what looked like a small piece of neon blue tissue paper in the rice. Tables were all dirty, trash was overflowing and wasn't that busy.....wonder why? read more

I'd give this location a 0 if I could. Absolutely the worst Chipotle I have ever been to. Manager Marta argues with customers who ask why their app order is 20 minutes late. Lies and said it was already picked up. Told me she didn't have to make the order that I already paid for. This place should be shut down. read more

If I could give less stars, I would. I am an avid lover of Chipotle's food, but did not enjoy any part of my experience at this location. Firstly, the portions were very lacking but as someone who doesn't usually finish a whole bowl, that wasn't a main issue. For me the main issue was the fact that there were nearly 20 people in the line held up by a faulty system. I was right behind the person being held up and just felt that there was a very sour attitude from the employees. They were impatient, and asked any customer paying with card to step aside and place an online order while our food was sitting there getting cold. Afterwards, I witnessed one of the same employees spraying the stores cleaning solution on the drink and utensil's area. With no regard for where these chemicals ended up, she sprayed next to the bassinets of forks and knives, and right under the area where drinks pour out from. She even got the chemicals on my arm while I was getting my drink. Definitely won't be coming back and I suggest you don't either. read more

Out of all the chipotles in Frederick this one is the most solid in terms of freshness and service in my opinion. It's not as busy as the one in west view and not as slow as the one by wegmans. Also bonus points that the cashier pronounced my last name right for my online order. Love to see it haha. read more

I must say I just had the worst experience I have ever had at a Chipotle today. Placed a mobile order to be picked up at 12:15. Didn't receive my order until over and hour later. This store had several orders stolen/taken that had be re-made. It doesn't help that the mobile order stand is essential out of the view of the employees that fill those orders and a door that exits the building is also out of view of the employees as well. Employees were arguing about orders openly in front of the paying patrons. Just not what I've come to expect when I visit a Chipotle. I really recommend the mobile stand be moved behind the counter and managed by one of the staff that retrieves the order for the guests as they arrive. This may slow their process, but it prevents orders from being stolen/taken in the future. read more

This chipotle is the worst! Although they are quite polite my order is always wrong when I order to pick up. And the last time I waited a whole hour just to pick up quesadilla that I ordered. This chipotle needs some TLC! read more

I attempted to try this location yet again and low and behold I have decided to give up ! This location is horrible when it comes to online orders ! I placed an order for pickup arrived maybe 5mins ahead of schedule a line was out the door , to add to injury they had locked the doors , customers standing outside with no direction as to what was happening ! so I called the store to advise I was there for a pickup and to advise there was a line outside and was told "we are behind on orders " I was placed on hold .and later someone came out and stated he working as hard as we can . This is ridiculous and I will no longer use online ordering ! The lack of communication and no one was there to advise the customers as to why we were all standing out side ! Management needs to get a hold of this ! However The food was great ! read more

I have been wanting to check this new location due to the miracle mile location and convenience to my home. It was very busy for the dinner time rush. The line was to the door and the service was friendly and fast. They had very hearty portions and as usual the quality of almost all the food was excellent. After seeing a review of the queso on the YouTube channel mi tu, I was on a mission to try it. The review was spot on any Texan would never think this was good queso. As the review stated it is like the queso was asleep. Thus can't give the place 5 stars but besides the queso the food was great! read more

I live near the restaurant but anytime no matter what day or what time I go there something is missing. Either they are out of ice or not taking orders because they have on line orders . They are always out of Avocado. The place is dirty . All the employees their masks are under their noses and so many other things . I really decided not to waste my time and money at this place anymore. read more

I'm not one to complain after just 1 bad experience. Generally I love chipotle, but this store is not worth the visit. The staff are lackluster with poor customer service and poor food handling. The corn chips are always stale. They're often short of something, last night they were out of guacamole. The meat was barely warm. We just aren't returning to this Chipotle store. read more

Worst location I have ever been to. Got home to my order only to find that the extra meat I paid for was not in the salad but they did manage to give me 2 pieces of lettuce and a soggy wet mess. This is not the first time we have had a bad experience here, will never visit this location again. read more

The company Chipotle uses for delivering food is horrible because their drivers don't arrive with the food on time. Their customer services representative at Door Dash keeps customers waiting too long on the phone to solve delivery delays. read more

Don't use the app to place your order for delivery. We ordered twice and twice paid for delivery. First time the order was wrong. The second time we paid for items that were not delivered. Overall very bad experience twice and overpaid twice since the order was wrong and another order was missing items. read more

I have been to many Chipotle's before. This one in particular has very poor service. Always understaffed, extremely slow and the take out time is usually 15-20 longer than suggested. I would avoid this location and choose another if you don't want your time wasted read more

My family was camping in the area and stopped here on our way home. I didn't order online first because of the negative reviews, but once arrived found that people were coming in and picking up their online orders right away while I waited in line. The staff were friendly and hard working and it was the lunch hour on a Sunday so I expected a wait. This place doesn't deserve 2 stars from what I saw. read more

I'm sitting outside this location right now and there's a line of shivering people standing outside. We had placed an online order and when we arrived to pick it up, they had the doors locked because they were "at capacity." They didn't allow people to run in and grab their orders off the pick-up shelf nor did they offer to bring them out. But then when they finally let my husband inside, our order wasn't even ready (it was after the pick up time we were given). They haven't let anyone else in in ten minutes. Service is extremely slow in there. Completely ridiculous. read more

wish i could give 0 stars. first of all we come in at 9:28, they close at 10:00pm. every staff member gave us a dirty look when we walked in. when we get up to the counter to order, i notice two men on the grill staring at me and whispering/laughing to each other. they were not trying to hide it at all. I immediately feel uncomfortable, and pull my shorts down (not that they were very short anyway, but that's the world we women have to live in now) and make sure my over sized t shirt is providing enough coverage (it obviously was.) they continue whispering and pointing while i try to ignore them and order my food, which proves to be even more difficult than walking in the door. the girl starting people's order doesn't even ask me what i want, just gives me a blank stare with an expressionless face that looks like she's saying "well come on stupid, order". at this point i'm starting to get angry, but still don't want to be rude so i just take the abuse LOL the serving sizes the girl gave me were a 1/4 of the normal serving, she dumped a whole spoon full of mild pico water in my bowl, smushed everything down into the bowl even though it definitely would've fit because there was nothing in it!! then, when it comes to handing me the bag, she slides it aggressively across the counter, almost knocking it over. couldn't even hand it to me. not to mention... this store was DIRTY. i'm so angry that i paid real money for this experience. this store needs a total revamp, training for all employees in customer service and maybe even head of title ix needs to come in and explain that pointing and gawking at customers isn't okay. EDITING TO ADD: when i got home i noticed this girl seriously used SPILLED QUESO to write on my bowl instead of a sharpie. Note the "S" for Steak and lowercase "Q" for the queso. I am absolutely livid. How gross. read more

Chipotle Mexican Grill - "S" for steak and "q" for queso. disgusting. this girl should be removed from the store. extremely unhygienic. - Fast Food Near Me - Frederick, Maryland

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Only doing one cause I can't do zero. This place is slapstick level terrible. If you order ahead, not only won't it be on time but it will be wrong. I got tacos that were comically terrible. They looked like food a kid would leave behind after not finishing. I'd you go there, which you shouldn't. Make sure they make it in front of you so you can make sure it may be somewhat what you're looking for. read more

Walk in is fine my order is pretty accurate. But, when I ordered online the other day my burrito was awful. I asked for double meat what I got was about an average amount. I wanted no beans so they could fit the double meat and the rest of what I normally like to order. Instead I got double rice and a burrito that fell apart the moment I took a bite. I'm not to picky so I decided to just eat it then realized they forgot my sour cream. It's a shame ordering from the app before heading out is so convenient but not if it's gonna be this disappointing. read more

Delicious food. Convenient location, right off the highway. Fast service and clean dining room.

Just wanted to thank the wonderful workers at this location! Today, I ordered online like usual and went to pickup my order. I noticed after waiting for a few minutes that I had mistakenly submitted my order to the wrong location on the other side of Frederick. I believe he was the manager, but he went above and beyond to make my order quickly and even apologized when it was totally my fault! I was not expecting them to make my order for me, as it was my mistake. Thank you for the amazing customer service! read more

Very poor communication by staff. I ordered a bowl and the worker asked what salsa I wanted and I said all of them and then she put sour cream on it. She was nice enough to remake it but then she went ahead and put double steak on it without my asking. I ended up just paying for it because the cashier just kept saying that it's double steak. The drink machine was all messed up as well. The drinks all were watered down to the point where it tasted like soda-flavored seltzer essentially. read more

This is a typical chipotle. It is a stan-alone restaurant right off the road. There is plenty of parking. The restaurant was clean and the staff was very helpful and friendly. The food was very good and I would recommend this to anyone in the area. read more

On Sunday, we stopped at this location to get lunch. At this store, customers have to wear masks. Now, there is a sign with a mask on the door we entered that request people wear masks in high-transmission areas which is not the case in Frederick, MD. We walked in without masks only to be yelled at (by yell, I mean it was loud, not in an angry way) from across the store to put it on so we did. It had the effect of making us feel embarrassed and I'm sure other customers felt similarly because everyone turns around to look at the "offender." I heard someone (later claimed she was the manager) say it was Maryland law. Uh, no it's not. Another customer came in behind us and he was yelled at too. He said he didn't have a mask. An employee said "no mask, no service." Fortunately, another customer gave the guy a mask to wear. The manager explained to a customer she was serving that she wants to keep her employees safe. Her intentions may good but yelling to customers as they enter the store to put on their masks is not the best way. It should be a request and if someone doesn't have one, let it go until if and when and if it becomes state/county/city mandate. All I ask is, don't embarrass your customers. Also, some customers may get really angry and the last thing I'm sure Chipotle wants is for a situation to get out of control. read more

visited again tonight in spite of my better judgment. ordered a quesadilla and a burrito bowl with the tortilla on the side. as they are making the quesadilla, the girl informs me they are out of cheese and cant make it. i stare blankly at her and ask how a chipotle is out of cheese. 'i dont know, we just are'. ... uh, can you see if you have more? 'we dont'. Literally as she says this, an employee walks up behind her with a full container of cheese. way to put in the effort there. i wish i was exaggerating this exchange. Meanwhile, my burrito bowl has somehow turned into a burrito in spite of our conversation when ordering - burrito bowl, tortilla on the side. i am too annoyed at this point to correct them. they try to hand me my quesadilla - cold and uncooked in foil without placing it on the grill to melt before another employee corrects them and whisks it away to the warmer/grill contraption. get it together, guys. this location sucks. read more

Gave me extremely bad and painful food poisoning that incapacitated me for an entire day.

After seeing the reviews I see now that my visit on the evening of 2/26 was not unique. At least now we can wait inside instead of standing in the cold. I had ordered online but when I arrived my order was not ready, this was later in the evening and they were not busy. I saw 2 delivery drivers waiting as well. We all waited for quite a while as our meals sat half prepared, I can't really explain why that happened other than a very unprofessional staff who didn't seem to care that my meal was getting cold. read more

Waited almost an hour for my food. Made me stand outside for 20 minutes and accidentally walked into strangers car...

Worst experience I've ever had at chipotle. Cyra, syra, whatever her name was is not only the worst chipotle employee but the worst person I think I've ever met. She treated me and my husband with so much disrespect. One this store was out of many things I, as a vegetarian look forward to but was unable to have. I asked the cashier a question that I asked her (but she wasn't patient with me so I moved along) and she openly made a comment about how "people be asking questions when they already know the answer". While we sat and ate she was swearing in the back saying f*** and calling people hoes, etc. complaining about the costumers (us and another table of 6). My husband walked up to get a drink and she looked at him and said "what"; he proceeded to ask for it and she handed it to him and said here just take it. When we Began to leave she had a costumer saying he knew someone from the back and he wanted to know how much it would be, she stated to him the food was going to be free. They started arguing which seemed serious but could have been them joking. I'm not sure. Felt super uncomfortable and was super disappointed after a long day wanting one of my used to be places. read more

Second time in a row that I have visited and decided to leave instead of eat. I went to eat here on 04/22/2019 at approximately 9:30pm. The woman at the front of the food line had her 2-3 year-old child crawling all over the counter top near the cash register and directly near the end of the food line. The baby had snot all over its face and it was sitting on the counter where everyone's food was going and it was putting its hands all over the place. Eventually, after maybe 5 minutes, the mother took the child down and it began running around the restaurant. It ran to the drinks/silverware area and again began putting its hands all over the tips of the forks and putting them back. The mother grabbed the baby and wiped the snot off of its face. At that point, I left in disgust. I would expect the employees to be more considerate of other customers here. To include not having a snot-covered baby putting its hands and butt near everyone else's food and the silverware. The time before, they had just run out of rice and said it would be 10 -15 minutes. Not nearly as big of a deal, but I was not willing to wait. I understand that happens, but the fact is that this was twice in a row that I have left without food for one reason or another. The staff is usually very nice and get my orders right, but I was so disgusted that I felt compelled to write this review. There are polite ways to ask people to control their children. read more

If I could give them no stars I would. There's no reason why the manager is present on the floor and is not realizing what is going on. I had to remind three employees to put gloves on. The cashier lady kept her mask down ; no gloves and was moving from the cashier; to food;to her phone.... Coming from somebody that used to work at chipotle it was a scary sight. One employee kept walking back-and-forth saying how much she hates this job. Employees looked high including the manager. I told the manager to come here and asked her if she realize what was going on. I asked her is it mandatory for masks to be on and gloves to be on. She said yes and proceeded to ask me who didn't have a mask on and who didn't have gloves on. I can see their employees just like she could... she doesn't need to be manager and everybody needs to be fired. Why am I as a customer asking an employee to get a sanitizing bucket to wipe their line. Why am I asking employees to change their gloves after counting money to prepare food.? To my knowledge there are two others chipotles in Frederick go there. I see I should've took pictures smh. read more

Went to this Chipotle at 9:25p and was told they have no white rice. Translation we are closing soon and to lazy to cook a batch of new white rice. Store closes at 10p but workers already cleaning off the grill and other parts of the kitchen. Ridiculous! Cook in the back yells zero, nada, zilch and laughs like he doesn't realize he is on the clock working. I've never posted a negative review but this was so shocking and unprofessional. read more

While the food is very good, I cannot give it more than 2 stars because it is hit or miss. Sometimes they give a decent portion, but lately they have been giving me very small portions which is upsetting and the chicken which I always get is either very juicy and tender or hard and tough. To sum it all up, if they can be more consistent, I'll change my review. read more

I ordered online and they forgot 2 things I asked for. I don't have time to look when I pick it up, I'm too busy at work. I will not be ordering from this one again or going there. Wished I would have read the reviews first. read more

this is the spirit airline of chipotles in frederick. absolute shit show. u better off putting on an apron and get behind the counter and make it yourself. i been here for 1 hour for an on the go order. mind u im fasting for ramadan too. real epidemic is lazy kids not wanting to work read more

Went here a week ago and ordered a bowl and a plain cheese quesadilla for my daughter so she can try it out. When I went to pay the woman at the register rang me up and it came to about $25. I was baffled, so I asked why is it so much? The cashier was in a rush and asked if the cheese quesadilla was mine and I said yes. So she rerang me up and it came to $8.91, she then placed only the cheese quesadilla in the bag and I told her the bowl is mine too so she looked upset and said "I just asked you what was yours and you told me the quesadilla". I said yes they're both mine, then I proceeded to ask her why is it almost 9$ for just the quesadilla? She told me because that's just how they priced it. I said it's only a tortilla and (a very skimpy tossing) cheese and the kids menu says it's $4.50 for a quesadilla with sides and a drink and all I want is the quesadilla. She said "well, that's the kids menu and this ain't the kids one". I asked what the difference was and she told me the size of the tortilla. So I'm pissed off at this point and holding up the line I just say whatever and she rings up the bowl and it comes to $8.33. So on top of them charging me an insane amount of money on a tortilla with a little cheese she also overcharged me initially because $8.91+8.33=17.24. Safe to say I'll just go to the one on Wormans Mill from now on Smdh. read more

I can honestly say that my experience with Chipotle has usually been a good one. This time however it was not. I asked that my burrito be cut In half (my wife and I were going to split it) and they could not handle the request and they gave me on of those plastic knives, You know what an experience that can be! Next the Tortilla chips were stale, dipping sauce was good, but stale chips ruined it. Sooooo, we pulled the sandwich apart (using our fine cutlery) and left. Unhappy , but it IS a new place, so MAYBE ill go back. read more

I love chipotle so it saddens me to write a bad review but unfortunately I just had a HORRIBLE experience with this location. I ordered through the app was delivered the wrong order so I assume ok doordash mistake but as I politely returned the wrong order the manager made excuses was difficult to speak with never even apologized for the inconvenience. After a good wait they handed me the new order AND STILL FORGOT CHIPS I had to ask AGAIN but still no apology nothing. After all this I recommend go to chipotle just not the location. read more

Fast work! Amazing and nice workers, This a Nice cleaning room, Nice music and respectful customers. As good as it gets, No cross-contamination. read more

I purchased my order online. When I got there to pick up a little after the delivery time window there were 5 people ahead waiting to pick up. No pick up orders were being worked on. I went to the front register after waiting about 5 minutes asked for a refund twice nothing was done. I took the general manager card and left. I figured I'll call customer service and get something done. I'm not sure about anyone else but Im not in the habit of just giving a company my money. I called the general manager number. No reponse just rings and bumps around pretending to do something. I call the cooperate line after a few prompts and some wait time the automated system states no customer service reps available and hangs up. I personally have had no issues with chipotle until now. I had no clue that customer service was this deeply bad. So I head back to chipotle because there is no direct number to the location just the general manager number with a name attached which is probably a robot himself. Is there a real Jose Morales that manages anything? I don't know. I get back to the location and the same girl is cashier not much time has passed. I ask what's happened to my order or can I get a refund. She says refunds can only be done online. What the stars people!!!?? This could have been mentioned the first two times I asked you the first time I was there!! A guy I'm assuming store manager steps in looks for my order in the system a system prints it out and says sorry. Not much communication there so I'm assuming it was deleted rerouted sent into the multiverse!! Anyway he puts it in the regular line because they are faster? This cashier sees all of this.. Once my food is made I wait a few minutes just thinking okay now pass the angry customer their food so they can get the freak out of your store right. I had to ask for me food and its passed to me with no bag no respect. I've worked customer service before. And even on my worst day of I knew me or the company was in the wrong. I just didn't treat people like that.. Some respect would have made this a simple encounter! Never again read more