The worst. Horrible customer service, awful management. Food is never ready on time, always have to wait an extra 20-30 minutes. Rude, slow moving workers. Don't waste your time and money. read more

The wait here was astronomical. COVID precautions aside, other locations have a more streamlined approach to picking up orders. Food's great though. read more

My fiance and I got tacos and a burrito bowl for dinner and none of the rice was cooked in either one. The brittle, crunchy rice made it uneditable. We didn't realize it till we were already home. read more

The last two times I have order from here I placed my order an HOUR!! in advance and still I wind up waiting almost an additional 20 mins for my order to be even be started. What's the point in setting a pick up time that far in advance if my order will not be done at that time! read more

On a late Sunday evening I had the idea of some sweat sweat chipotle in my mouth. Unfortunately it's not as simple as it sounds. I placed my online order to the chipotle at roughly 8:06 pm standard eastern pacific time. The order was to be picked up at 8:20. Little did the workers know, I had to attend my daughters dance recital at 8:30. The chipotle workers did not show the integrity to get my order done on time which resulted in me missing my daughters recital, a once and a lifetime opportunity to watch my baby girl was lost. Despite this tragic story happening the food was bussin bussin so I'll give them a one star.(they also did not have forks so I had to eat my burrito bowl with my hands. The bowl did have queso in it so it did end up being very messy) read more

Awful tonight. Placed order online. Said it would be ready at 7:15. Still waiting. It is now 7:38. They make it seem like it's not a big deal. Very sad for a chain restaurant. But they know it doesn't matter because people will come back. Totally uncalled for. read more

My son and I usually the fresh and delicious burritos from Chipotle. But I ordered 2 veggie tacos (no meat, no cheese, no rice, but with guac). Tiny compared to a burrito and it cost me $19.50! Rip off! Buyer beware read more

Really upset. Tried the one in Dover several times and I will be going back to newington. I get a spoonful of rice, if that, about 4 fajitas, and less than a scoop of guac which I pay over $2 for. Today I got a bowl to go and there was stuff all over the cover, I could just be being picky, but it's kinda gross, they could've wiped it off. Overall dissatisfied. read more

Chipotle Mexican Grill - Fast Food Near Me - Dover, New Hampshire

awful. i was ordering online through the website. the place closes at 8, i place my order at 7. so i was doing my thing, the order goes through. they say it will be ready at 7:40. okay, not bad. whatever. i go to pick it up, the employees don't have it ready. not only that, but they had already packed everything up so there was nothing they could do about it. so i go back, empty handed, the employees advise that i should call the number for a refund. but i was unable due to the fact they hadn't sent me a confirmation email for my order. so not only did i not get my food, i also lost 30 bucks. unbelievable. read more

If your store hours aren't going to be accurate at least provide a damn phone number to call the place and check. Otherwise I'm driving all the way there just to see you're closed. read more

What was I thinking!??? I order from a restaurant that has only 2 stars. That should have been the first hint. I placed an order hoping to have it delivered. The web site went down. I tried a second time. And it went down again. Ok. Pick up. This store obviously has no idea that there's a virus going on. Employees were wearing masks (sort of, nose hanging out) and wearing gloves. There was no changing gloves...but I digress... after pushing my way through at least 10 people in front of me, I get to the rack for the electronic pick up. ( there was no social distancing, including me). I just wanted to get in and out. Nothing. My order isn't there. I ordered at 6:15 with a 6:30 pick up on a Tuesday night. It's now 6:45 and I ask the cashier if my order came through. He informs me that they are still working on orders for 6:15. My order never went through. What a surprise! He did ask me if I wanted to place my order. Based on this experience I would never recommend them. If you have to go through a battle field for food, forgive me, it's not worth it. read more

This Chipotle is hit or miss. I've experienced a couple of decent meals here, but have been disappointed more often than not. I usually order a salad bowl or burrito bowl, no meat. It almost feels like there are times when the servers have been told to scale back on the portions It has been very inconsistent, and seems unorganized. Maybe it's because the location is still relatively new, but they don't seem to have their act together. I've never experienced this in the Newington location. read more

Worst customer service I've had in a while. Stopped here around 8:40 to grab a quick bite and the woman who made my food was very rude. Won't be coming to this location again. read more

This is the worst chipotle I have ever been to. They attempt to give you the smallest of portions for everything and then when you ask for more they shake their heads in disbelief. Never going back to this chipotle. read more

Don't bother ordering ahead if you're in a rush. Ordered two bowls and had a set pick up time of 8:30, arrived at 8:30 and had to wait over 20 minutes. There were several mobile order slips on the counter that were being ignored in order to serve people that JUST walked in the door. No apology for the wait when the food was finally done, just poor customer service all around. If you're craving Chipotle, Drive the extra 15 minutes to the Newington location. read more

I am not sure if anybody is really managing this chipotle. I usually don't write reviews but this particular location had serious problems. Every time you order it takes an hour plus beyond the given time. This has happened every single time for the past 3 times. read more

Sad. The majority of this bowl was rice. Barely any beans, peppers, cheese, guacamole, and no lettuce! After reading the other reviews it's clear they have little to no form of management. And their portions are a joke. You are better off going to another chipotle...or better yet a local mexican restaurant in dover. read more

Ordered chicken keto with cauliflower rice. It was cold with no melted cheese and barely any chicken. Tiny little portion size for $$$. I got a steak salad too. Same thing, tiny and with cold steak. Not a $30 meal. Shop elsewhere. read more

this is hands down the worst chipotle store in business. never open during their posted hours and when they actually are open they seem to not have a clue how to do their job and seemingly every single time I order food for pickup it's 30 minutes late and not what I ordered. this place should be shut down to be 100% honest. read more

I'm normally a huge fan of Chipotle all over the country, but this specific location is the worst I've ever seen, consistent poor quality food and significantly smaller than average portion size. Don't waste your time or money on this one. Unfortunate because I love the chain and this is the closest one to my house... read more

Pick up order was one hour behind. I payed for extra chicken, didn't get it. Payed for chips and quac didn't get them. I love chipotle, but this one is too busy so they scum you on the portions. read more

I was truly excited to try this new establishment. Last ate at Chipotle's in Newington and was very happy with the service and the food offered there, but here it was a different story. After ordering a chicken burrito and three steak tacos for a whopping $21.00 no drinks or sides searched the small restaurant for a clean table , oh and chairs without rice and beans covering them. Resorted to cleaning our own table and chairs. The burrito was stone cold with a doughy under done wrap. It was lacking flavor. I could not get over the difference from other Mexican, I have enjoyed in the past. The tacos too had under done tortillas and were also flavorless despite the salsa we each had added. No extras here. They charge for chips and other sides which we did not have. We should have ventured to La Corona in Rochester and had a super meal for far less money, professional and Davy servers that treat the customers as they were family. Inexpensive too. My advice to Chipotle's after so many concerns about sanitation is to teach your staff to thoroughly clean the tables and chairs and to serve hot meats and toppings. We won't go there again and doubt they will be in business very long. One star only! read more

Terrible terrible service. The app and online service is down, so I called to place the order online. Both the associate and manager refused to help with the problem. All they had to do was write down the order over the phone. Why do they even have a phone if they don't use it? Horrible customer service. read more

I completely understand that there may be complications with the current Covid situation but this establishment is doing nothing right. If you order from this chipotle, fully expect that they will be at least 30 minutes behind. The system that they have going for calling orders is completely flawed and relies solely on one person. read more

This by far is the worst chipotle restaurant I have experienced. I love chipotle. But this restaurant does not live up to Chipotle's name. When I was in there several girls were behind the counter. I noticed service was very slow but I was in no rush. I asked the employee for extra rice in my bowl because she barely put any in. I then had to ask for extra meat. I go to chipotle almost once a week, I know how much food they give you. The employee mocked me and said, "is this enough for you?" Making me feel like an absolute ass, even though she barely gave me food. She then proceeded to tell me to "have a nice day" in a very rude and unkind tone. This was one of the most rude experiences I have had in the food industry. Many people I know have had bad experiences here. I feel corporate should address this, or think about shutting this location down. read more

ugh , their food has been lacking and so has their staff. i get that they might be understaffed but most of the employees have super attitudes. their hours are wacky due to the shortage of employees i'm guessing but they could really step up their game. the food could improve as well. read more

I ordered a burrito with barbacoa and when I got home and started eating it, I realized there was no meat added to my burrito. I usually have a good experience here but this time it was not the best. read more

The chipotle in newington is so much better. Walked in to get some food. They were out of white rice and it was gonna be 20 minutes till they had some, and the beans were all dried out and clumpy in the container. This is chipotle how do you not have great beans and rice. Won't be back to this chipotle very dissatisfied. read more

Save your money and go someplace else!! If you have your heart set on a chipotle burrito then go to the one in Newington, it will be worth the drive. My $11 burrito was HALF the size of the many I've gotten in Newington. Sorry, we will NOT be using you or recommending you in the future. read more

This chipotle is beautiful the way it is. Portions are great contrary to the previous review and food quality was great. Staff was friendly as well! read more