I don't know why this location has 1.8 stars but it's great. Friendly staff, clean, fast.

We got an order delivered through Uber Eats. The order was picked up and delivered quickly. The food was hot when it arrived which is not always the case. I'm not the biggest fan but it's much better than Taco Bell. read more

Chipotle Mexican Grill - Burrito Bowl - Mexican Near Me - Danbury, Connecticut

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I'm so surprised and glad I didn't read the reviews prior to ordering via the app. I ordered my son a kids taco meal on a Sunday afternoon and the order was ready in under 10 minutes. I've never been to a curbside location and this surprising so easy, pulled up, gave him my name and I was off. The portion and quality far surpassed the Southbury, CT location which is typically a hot mess. The order was accurate and well packaged. I'll definitely drive the extra distance in the future to come back to this location. 10/10 for the mobile order! read more

Chipotle Mexican Grill - Mexican Near Me - Danbury, Connecticut

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If I could give this store zero stars then I would. Order was supposed to be ready at 7:50 and it's now 9:20 and still no food. Chipotle app won't let me cancel. Manager on duty "Rizzo" is extremely rude and defensive to all customers just wanted to know where their food is. read more

Pleasant friendly staff but this place is absolutely filthy. From the windows to the walls. Floors, kitchen and food shield.

guacamole looked like it had been sitting out for days, a dark green color even after mixing. I also found a dead fly inside of my burrito.

To mirror what others have said...this location is always filthy from the food service area to the garbage to the bathrooms. I've given this location several chances after moving from their original location in the mall but it is still consistently among the worst Chipotle locations I've ever been in. On top of the filth on our most recent visit this location was out of both guacamole and Chipotle Tabasco. Avoid if you are in the area. read more

The person taking the order did not understand or speak English. She screwed up my wife's and daughter's orders...costing us more money. They refused to make a quesadilla, saying they only make them for online orders. Weird, I've gotten this at every Chipotle including this store. Corporate-train your people and remove some ridiculous rule that an online quesadilla order is somehow easier to make than me simply asking for it in person. read more

Food is good... But restaurant looks like a pigsty... Tables covered in food floor covered in food garbage bin, overflowing! Totally disgusting! read more

Chipotle Mexican Grill - Mexican Near Me - Danbury, Connecticut

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Similar to another post from today. I ordered my food on the app to be picked up at 10:10. it is now 11:30 and i have JUST received my food. it seems there has been something going on here for at least five hours. Nobody will give a straight answer on what's going on. There looks like there's lots of yelling and fighting between workers and costumers are not being helped or told what's happening. I think an employee might have quit on the spot and they are understaffed and don't have enough food or something??? People saw employees actually throwing food away??? The store is technically closed now, but it seems they are still trying to get food out. even thought they have run out of items i guess. never in my life have i seen such a situation at any restaurant or fast food chain. absolutely insane. We were not compensated for the crazy amount of time we waited. read more

As a manager in the service industry, I have to say I was impressed with the customer service from an employee named Tristan who sincerely cares about the establishment. I hope management notices, even when about to close having that much care with the guests goes a long way. read more

I love this chipotle! I've been there lots, staff are lovely. I usually do drive thru, but the few times I've been inside, it was clean.

The place was completely empty at 12 noon. (I should have taken the hint) The screwed up BOTH orders. I said "regular chicken", not "Chipotle Honey Chicken". I asked for "a little sour cream" and I got more sour cream than ANYTHING else in the bowl. And when you order a Sofritas bowl, you kind of expect it to include..... SOFRITAS!!! And before the Chipotle A.I. Bot recommends I go to the website to provide more information.... I already DID. read more

The place is disgustingly filthy. Most of the workers were just standing around chatting except for the young lady at the drive thru & one other young man. 2 out of the seven actually working. The steak had no flavor & the guys just slopped items in the bowl. I've eaten at many Chipotles all over the country & this one was trashed. It's very disappointing. We had driven 6 hrs & just wanted something good to eat. read more

First off I want to say that I am not a local and visiting. And by far this is one of the best chipotles i've had the food, drinks, vibes all on 100. Possibly, the most fresh ingredients I've ever had at any chipotle. This led to eating one of the greatest bowls I ever eaten in my life. read more

The man behind the counter touched his face and hair 3 times without changing gloves. Seating area is messy, and loud music is playing over the stores music. They were also missing toppings, I left without ordering. read more

Absolutely amazing brand new chipotle in the area with a very well kept and cleanly sanitized everything! It even has a drive thru order pickup! Love this location. I'm a fan of chipotle as is but this new location is everything. The decor is nice and sleek, a tad more modern than the older ones. Nice team and nice staff of young ones that are running the place very smoothly. In and out ordering. Every ingredient was available and fresh. The drive thru is a total perk. It doesn't quite work like a McDonald's drive thru but more like a place ahead ordering type of thing. You can also call the order in ahead of time. Very convenient so you don't have to get out of your car. Think of it as a drive thru curbside pickup ish type of thing. It works! Hope to see this place continue to stay the way it is because I'm loving it! read more

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Sunday night staff makes my brain hurt. Soggy burrito, wrapped my burrito wrong and made it extremely messy to the point where I can't hold it with out it falling apart. Love this place but very disappointed. read more

Chipotle Mexican Grill - This is light sour cream - Mexican Near Me - Danbury, Connecticut

This is the worst Chippotle I have ever been to. Others have written the words that I wish I had the time to write. So instead, here are the highlights: * immediately greeted by music that sounds like the apocalypse is coming * dirty counters where they prepare the food * rude staff * a lot of water all over the floor in front of the soda machine * cups, lids and other garbage on the floor This is a nearby dining option that I will never go back to. read more

Don't have this a lot. Not sure how this can be so bad compared to other chipotles. The burrito was so uneven, ingredients all in their own area. The steak was cartilage filled fat. Really, you don't see what you are cutting? Throw it out, not in my burrito. Most likely the last time. read more

So many bad reviews but this was the best and freshest chipotle I've ever had! And it was delivered too

I just got a bowl I can't enjoy it because the rice is not fully cooked, and the counter is always dirty with food they could wipe the counter it will make the food more pleasing to the eye read more

I've never been so disappointed in a franchise, this Chipotle has the nerve to not to give me my change when I said if your not gonna return my change then may I have my food back. The employees do not clean at all. One of there employees has the nerve to say I was disrespectful when she yelling at me excessively. The portions to are the smallest, never go here. They will ruin your day and the food is not even good, not even fresh, no one was cooking and a working looked like they were sleeping in the back. I'm extremely disgusted, thus I stick to Salsa Fresca the fresh, spicy and better version. If you go hear prepare to not sleep well, these people need to learn to grow up and not scam, never pay cash or just don't buy from them. The deserve a pile of trash. I'm extremely horrid by this store. read more

Wow. Worst Chipotle I've ever been to. Never been to a location that appeared to have people who didn't know how to put together a burrito and made it look as unappetizing as possible. They dumped so much hot sauce that it was inedible. Never again. read more

I don't know about you but I hate when my entire bowl is covered in sour cream now I can't even eat it better off just skipping this location.. read more

Chipotle Mexican Grill - So much sour cream and I didn't even order extra - Mexican Near Me - Danbury, Connecticut

I left my purse There came back an hour later after I realized.they had it for me!! The staff workers were very nice and you can tell they get busy all the time so I appreciate it. Food was good coming from an ex Chipotle employer but definitely need improvement on online orders. read more

We arrived at 7:30 PM - our designated pickup time in the drive thru. Two cars ahead of us. We finally got to the window at 7:40. The workers clearly had no sense of urgency. We noticed a bag sitting on the counter with sour cream down the side of it that a worker then wiped off, but it looked like it had been sitting there soaking on the bag for awhile - hope nobody used it because the bag looked soggy like it may tear. Took another 10 minutes for us to be greeted - the girl had been looking over at us constantly while doing what appeared to be nothing until she finally came over. She didn't greet us in any way. She just stared at us with a blank look and waited for us to give her the name on the order. We give the name. She then told us "okay, we will start your order after the one we're working on. Too many orders." Okay... we continue to see she appears to be doing nothing (looked like she was waiting for the kitchen to bring food over - fine, they were busy). She then comes over again and finally asks what drinks we would like (she couldn't do that in the time she stood there not working on anything?) We tell her Pibb - she didn't seem to know what Pibb was and gave us a very confused look (your team should probably be aware of the entire menu before they are trusted to fulfill mobile orders from start to finish). Then, we watched as she tried to fill the cups with ice and barely got any out of it - machine was out of ice. She then filled the two cups with soda - leaving a very large empty space at the top. She handed the two sodas and 3 straws. We then waited for the food and assumed the bottle of Grapefruit Izze would be placed in the bag. Took another 10 minutes for the food to come out - now about 30 min of sitting there waiting and with poor service. She finally comes over and gives us the bag. Because of the experience up until that point, we check to make sure everything is there. The Grapefruit Izze is not in the bag, no napkins/no utensils (we did request these on the order). We didn't open the bowls until we got home, but discovered just ONE of three burrito bowls were made properly - one was missing sour cream and the other missing the fajita veggies. The fajita veggies specifically has been a problem in the past as well at various locations. For some reason the employees don't understand that you can either get the fajita veggies instead of meat in the 'Protein or Veggie' section on the app... or that you can also get it in the 'Top things off' section in addition to the meat. We asked for Polla Asado as the protein and fajita veggies in addition as one of the toppings. And to end this terrible experience, not yet knowing the bowls were made incorrectly... we sat there at the window to request the missing Grapefruit Izze and napkins/utensils. The same girl looked over at us continuously for 10 more minutes while we waited to be helped - she made eye contact several times. She never came over. We were too upset with the service to even walk in to get what we needed and just drove off instead. We feel bad for the many people in line behind us - hopefully their food wasn't sitting while we waited for ours. WORST experience at a Chipotle ever. We never get a fully amazing experience anyway (not since we moved to Connecticut in 2011 from Texas - the locations in Texas were all pretty good), but this was the most terrible and we will never be returning to another location in our area again. Your team needs to be trained in speed, efficiency, manners (hospitality), and order accuracy. Cleanliness as well - all locations in the Danbury area always have dirty dining rooms and drink areas that are not stocked. And in the past we have experienced the same employee handling cash at the register then going over to make food with the same gloves. Your employees are incompetent. I would ask for a refund or reimbursement via gift card or something for my order since it was a terrible experience and so many things were messed up, but I doubt anything will come out of this review and I wouldn't want to eat at Chipotle again anyway. Not sure why we have put up with the locations around here for so long and continued to visit. Please train your team better, otherwise I foresee these locations in our area not doing well much longer. read more

Chipotle Mexican Grill - Cup that had a huge amount of empty space left over. - Mexican Near Me - Danbury, Connecticut

This place is HORRENDOUS. The food is disgusting, the place is so dirty I'm afraid I'll get Hepatitis. Every single table was filthy. The floor in front of the soda machine was very wet and NO ONE working there was attempting to mop it up. I'm not talking a little bit of water, I mean a massive amount of water where my son was straddling a puddle just to try to get his drink. All around that same area looked like it hadn't been wiped down in days. We reluctantly sat a table in which we used napkins to wipe ourselves and struggled to eat. We both felt disgusted by the dirty atmosphere and the taste of the food wasn't good either! My son order a bowl. He asked for steak, cheese, pico, sour cream and guacamole. He got about 4 pieces of steak and the rest was all condiments. The most condiments was the guacamole and sour cream. He basically ate a bowl of guacamole and sour cream and we we got the car he said he felt sick and needed to go home and lie down. I told him he should have just thrown it away, like it did 3/4ths of mine. I could only get through 1/4 of it. It was gross!!!!!! I do not recommend this place at all. If you do go, wear your hazmat suit. If this is what they allow the customer to see, I can't even imagine what is happening in the back behind the scenes. One word: Filthy. read more

I'm such a picky eater but I finally found a nice order at chipotle that i've been liking for a little while now. Since being in Danbury this chipotle has let me down so much. It's such a shame how good the food is but how terrible the service is. Everytime I come the workers always have a terrible attitude and just don't really care at all. I get it I've worked service jobs before but cmon greet someone with a smile at least fake it. I keep giving this place a chance because I love the food but I can't stand these workers. read more

If you order on the app for pickup, don't go by the time they give you, they aren't gonna start making your order until you get there. Also don't leave without making sure you got everything you paid for, this location is notorious for leaving items out of orders, happened to us twice. The last time the kid working the drive thru was so stoned I'm not sure he could read the order on the screen. read more

The worst service of all the chipotle's in the area. I'll now go out of my way to Salsa Fresca or other spots. For the last year it's same thing, workers ignore you while a line forms to complete online orders. When they finally help you it feels like a bother. Hate coming here read more

I don't understand why they have five workers scheduled but one person working the line at all times. Even when there's a line out of the door you have workers just walking around pretending to clean things five and six times. I wish I could record the foolery. It's like there is no help in team there. No one has the sense to hope on the line and help take care of customers and work the first half while someone else does the second and ringing up. If there were chipotles closer and better managed I'd go there instead. read more

I would give 0 stars if that was an option. Placed an on line order. Picked it up and went home. When opened at home it was very different than what I ordered. My family waited to eat dinner for me to drive all the way back to the store to get the correct order. The staff and manager claimed that the order was different that what was ordered as they were out of some ingredients. Two issues: 1) they clearly had some of the ingredients that were missing from what was provided; and 2) more importantly, no notation was made on the order when I picked it up that the meal was different than ordered due to missing ingredients. This is not an isolated incident as this has happened to me before. I will never patronize this location again. read more

7:35 pm. The restaurant which is almost brand new by the way was Filthy. The dining room the soda station the floor in the kitchen where they make the orders disgusting. Seems the people working tonight just don't care. There's at least 4-5 employees working but no one is cleaning or has cleaned in some time. Hugely disappointed. read more

This chipotle is always out of Chips & Queso. Every single time we go in. We ordered online and got there and they we didn't have them. So I was charged for Chips & Queso and never received them. Also; they stated "if you were to order additional food items and we didn't have them we would just not give them to you and not say anything". This absolutely unacceptable and I am very displeased. I will not be coming back. read more

The service was subpar. I ordered 3 crunchy tacos and half of the ingredients I usually order were not even available to choose from. For example, there was no cheese available, and when I asked for cheese, the employee looked at me like I was crazy. C'mon, cheese!?!? How do you not have cheese?! Mind you this is make in the middle of the day during lunch. I already waited a while in line only to discover many ingredients I usually pick for my tacos not there. Even though it was a sad looking taco, I still was charged full price, $13.47, that's basically robbery. Here is the cherry on top, when I asked for chipotle Tabasco, that was also unavailable. The employee basically said "I don't know where anything is, this place is a mess." I do not recommend anyone to go to this chipotle, it's a waste of time and money and you will leave sad and disappointed. read more

The Chipotle on 81 Newtown Road in Danbury is by far the worst food establishment I have ever been to. The service is horrible. They are playing loud inappropriate music with swear words and phrases that include suck my d#%*. Our food took an additional 35 minutes to finish on top of the time the app said it would be ready. And it was not understaffed. There were 7 people working. It was dirty and disgusting. I would have cancelled my order but the stupid app won't let me. Don't ever go. read more

Loved this new location! Came here for the first time a few weeks! Super clean and massive portions!

I love Chipotle, and was excited with this new location in my neighborhood. I've now been there consistently enough to say that they still need to figure out how their rice cooker works. I've had countless servings of rock hard crackly rice - awfully cooked really. I believe in the brand and believe this is a correctable issue but it does need correcting. My most recent encounter was so bothering that I was implored to leave a review. Please do figure it out. read more

Food is always great but I'm giving it one star hoping they bring back the cauliflower rice option.