I don't know what's with this particular McDonald's, but not only is the service slow, but they get the orders wrong more than getting them right, especially through the drive thru. It would help tremendously if order takers and kitchen staff didn't have to translate instructions. Also, what's with the disgusting sewage smell from the handicapped stall in the ladies restroom..made me wanna puke! read more

be careful when you pay by credit card, they told me my card didn't go through so I used my debit card and was charged 2x for the same order

Lobby was closed way too early had to wait 20 minutes in line for for them to mess up the order and had to wait another 20 minutes for it to still be wrong. Don't recommend coming here. Horrible customer service read more

Hi, my review is this. The McDonald's on Newtown Rd in Danbury, CT is a great place, clean but there is one problem. One of the supervisor, she is spanish, fat and has a nasty attitude. Never smiles, looks down on people, homeless people are NOT about drugs, alcohol or mental issues, you can have a job and be homeless. Not to say that i am homeless, since i have been order there and she hasn't taken my order, her nasty look on her face towards me is disgusting and not customer service like. Maybe she needs to go back to her country, or how would she feel if someone said that to her. I actually said something to her about herself. She needs to be fired, transfer or demoted to another McDonald's. I actually am a nurse who works at a hospital. She is so unprofessional. Again its the McDonald's on Newtown Rd, in the Walmart Plaza. read more

They always forget the sauce, and when you ask for it, they give you a look. And there are at least 6 flies at the corner next to our seat, never come back. read more

McDonald's - Many flies!!! - Fast Food Near Me - Danbury, Connecticut

It's not a great McDonald's, but it's not the worst. It feels a little greasy, and I'm not a fan of the self checkouts. When I was there they were newly installed and already smudged with fingerprints. Wash after use during cold and flu season! read more

McDonald's - a man using a cell phone - Fast Food Near Me - Danbury, Connecticut

I ordered a 6 piece nugget with an Oreo McFlurry, 2 cheeseburgers with fries and an m&m McFlurry. McDonald's forgot one of my cheeseburgers and instead gave me an apple pie. I am very disappointed and hurt by their actions and lack of attention to detail. I hope you will do better next time if there is one. read more

Let's face it, It's McDonalds and the food is addicting, but I've grown to really enjoy Burger King, especially when you compare the breakfast values. Burger King hands down. read more

If I could give this spot 0 stars, I would. It's unbelievable how slow, and rude they can be. I pull up to the window one night and a voice yells "CASH ONLY" rudely through the speaker. God forbid you say 'hi, we can only take cash at the moment'. Also, you want sauce with your meal? Hah, good luck. You either get none, or if you ask for 2, you MIGHT get 1. Sizes of drinks are a crapshoot, sometimes you get a large when you ask for a medium, sometimes you get a small. My favorite is when you ask for a coke and you get Orange Hi-C. If you can, go down the road to Burger King, or another McDonald's. This one isn't it. It's a shame, they just put lord knows how much money into a renovation, and it looks nice, but maybe instead of paying for new counters, they pay for better employees. read more

They gimme raw burger :( it's all gross all the workers don't look good raw bruger makes me anoyyed

Would have given zero stars if possible, we ordered one happy meal. Staff does not pay attention to any one that walks in. No napkins, condiments, fountain machines or anything available for someone who comes in the store. They pay attention to only Drive through. Signs on windows have the current Elemental toys for happy meals but we got an old movie. My son was disappointed so I thought maybe we can swap it real quick for a more updated one. After waiting to get someone's attention for ten minutes, (while workers looked at me but said nothing), someone finally told me they have no other toys besides that one. read more

Very friendly service! They were very patient with our kids bouncing around inside the restaurant and even gave them balloons. Kids had a blast. They went above and beyond to make it a good experience and provided great table service. The workers didn't seem like typical McDonald's workers. Very professional. Highly recommend. read more

Burger was cooked to perfection. Tastes amazing. Staff was super cute and friendly. 10/10

The customer service was terrible. They didn't give us water when we asked or napkins. They kind of rushed us out of there. Never again.

Customer service was fine it's just the pricing of the McDonald's is just outrageous. I went early in the morning around 8:30 AM just for my morning coffee read more

McDonald's - Out rages price for black coffee & Hashbrowns should've went to Starbucks!!! - Fast Food Near Me - Danbury, Connecticut

0! The woman refused to give me water. I said I'd pay for it! And she said I had to get a soda. Also, can y'all please for the love of god mix the freaking McFlurry!?!? Every time the Oreos are spilling over the top. read more

the worst mcdonalds ever. Came here last weekend and ordered the nuggets bundle with fries and damn i had to spit it out the nuggets where soggier then their terrible fries omg never again! read more

This place is a mess ......I hate using the machine! And then I had to go back to the counter 4 times because they left everything off the order. Extra fries , kid toys , where my milk , and you forgot chicken on the salad ! And I'm asking for assistance and they look at me and keep walking. So I have to look up "can you help me please" in Spanish for them to help me. So sad !!!!! read more

I would never go to the one on Newtown Road ever again the customer service was very rude as we all know today is National breakfast sandwich day where you get a free Egg McMuffin sandwich went there this morning to get the free Egg McMuffin sandwich but it wasn't free that's not the only reason why I went there today I did buy breakfast but the manager there is horrible and they get the orders all wrong learned my lesson will never go to that one ever again I will only go to the one on Lake Avenue their customer service their employees are very nice and speak English and in order to post this I had to give him a star and they don't even deserve one star I've never been to a restaurant where the people are rude I was actually even afraid to eat the food that I got read more

I showed the dumbass lady at the drive thru my coupon and she proceeded to ignore me take my card talk to the next costumer and then hand me my card back. When I asked did u use the coupon she said you have to show it to me before hand. What is the point of these coupons if the workers just ignore you when you are trying to show them one. I'm never eating here again the staff are rude and need to use hearing aids. If I could give zero stars I would. read more

So they redesigned McDonald's again. I am not usually a person that comes here but was craving one of their hash browns. Needless to say they persuaded me to get and egg and cheese. But the registers don't exist now they are smart boards and all automated ordering, what happen to going up to a register and ordering food, now you you stand in front of a tv screen and press buttons. Maybe I'm just old fashion but, doesn't this take away jobs and the smart ordering board was not even working correctly and it gave me back the wrong change. So someone a "person" had to get me the right change, so I guess the system hasn't worked out it's kinks yet. I won't be back, not because I don't normally come here but the whole concept of ordering and the removal of jobs is not something I want to contribute to. Smart registers and automated board ordering may be a growing industry but your losing that customer service relationship reminds me of the food automats. read more

Horrible Service!! I ordered my 2 for $4.00 sandwich at 8:15am this morning 8/21 and they finally brought it to me @ 8:25am...10min-wow! But, they only brought (1) sandwich and the server said I will be right back with the other one! I finished my first sandwich and waited for 15 min , and it was not until I went to the counter to inquire about the other sandwich? There response is sorry...! I know what your thinking must have been crowded or busy!! No, there were only 3 people inside the Resturant when I ordered and 4 cars on the drive through line! If, I could give it a rating of (0) stars, I would. Be careful if you dine in...& take your chances, hopefully they will not be a disaster like mine!! read more

They are ok ... sometimes they don't get the order right when you go through the drive thru but boy they always manage to make me my favorite chocolate chip frappe read more

Worst service ever!!! I came home from a long flight and they did not have my drink available. When I tried asking what else they had the young man closed the window on me!!! read more

Worst service ever. Waited 20 minutes for my food and the sprinkler sprayed into my car. What the hell.

This buy far is the worst fast food service ever! They screw up my order every time. How hard is it to make a plain burger? Apparently so hard that they got into an argument with me saying that's not what I ordered! Unorganized and simply unwelcoming and sassy fresh mean staff.Never again am I going to go to this McDonald's location read more

So i work late at night just went there all the lights are on i go to the drive thru and they say there closed. Really? If you are closed why is every single light on? Its ok to be closed but dont say open 24 and have every single light inside and out on if you are. If i could give a negative star i would. Ruined my entire night thanks. read more

WARNING: If you are lactose intolerant, do NOT eat here. They will NOT "Hold the cheese". (Even if you say "sostener el queso", because practically no one speaks English!!! ) Using the digital kiosk doesn't help, as the receipt they use is also printed in English. I also note that they regularly mark orders as "ready" on the wait-list, even when they haven't finished putting it together, to falsify "ticket completion times". read more

This McDonald's is the worst one I have ever been to ! First off they walk around like Zombies before they even notice there is a customer waiting to place an order. When one finally decides to help you, you have to repeat yourself 3 times before they understand what you are saying, I guess it is because I speak perfect ENGLISH.. And even after that they STILL get my order WRONG!!!!! Try training your damn staff to speak and understand English well enough to take and fill a person's damn order!!!!!!!!!! (((((GOD HELP AMERICA))))) read more

Restaurant is clean. However they should raise the standards on who they hire, some of those dingbats should take a manners class, their rude! Hope they know how to wash their hands! read more

This is the worst mcdonald's is the worst one i ever been to, the people here are so rude they are all so rude and less friendly. Every time i go through the drive-thru they'll just pass me the order and won't even say hi or anything always with a dam attitude.. you people should have better customer service or at least employees that have manners... read more

This drive through sucks. They must do it on purpose; something couldn't suck this bad by mistake.

The bathrooms were clean, and this McDonald's is surprisingly swanky! I was taken aback to walk in here and see a fake fireplace and booths decked out with individual HD TVs. What is the deal here? It must be brand new or something because it is one of the fanciest McDonald's I have ever seen. If I lived here I would definitely spend some time in this McDonald's cramming my face and watching TV! read more

Below average for a mcdonalds. Very very slow. Only saving grace is its open 24 hours so it's something to eat on those late nights.

I appreciate the swift & courteous response from the owner, earned my respect & a second chance.

Unexplained terrible customer service at this location on 7/6/2020, at about 7:15pm. Corporate has been notified. I was ordering food through the drive thru, the employee/manager Alexis taking our order was answering very fast, rude and unpleasing. We did not have any issues coming to this restaurant until the employee made us feel uncomfortable. When we pulled to the window to pay, there was an unpleasant feeling from Alexis. We did not comment her or anything, we just paid for our food and thought nothing of it, just move on... As we were driving to the next window, I turned my head around because we have kids in the car and was giving my attention to them but looked at Alexis and she stuck the middle finger to us......This action was uncalled for and if there are cameras facing her directions then please review immediately. At that moment I could not believe what just happened and I instantly called for the manager as we were going to the next window...The manager that came to us was a latin male with no name tag. I explained what happened and asked for their names and corporate information. He refused to give the information and refunded us the transaction. He did not apologize or explain anything to what had happened. He ignored us. When we asked for his name he said "I don't have to, you don't know and I dont know you." He took offense to us rather than trying to hear us out. I said to him that he was a horrible unprofessional manager with the worst customer service ever. I do not understand why Alexis took her personal feelings out on customers who are simply just trying to place an order and expect pleasant decent service. The kids in the car were very worried about what happened. This really just makes no sense. So I am taking the proper steps to write reviews and reach out to Mcdonalds to address all the employees at this location to get RE-TRAINED on customer service, or get new employees who are grateful and pleased to provide service. Alexis was not wearing a name tag as well. We got her name from customers. We found out that she is actually the manager.....Please address this serious problem. This was uncalled for and strictly unprofessional. Again this issue that happened will not be ignored. read more

Very disrespectful and all the employees were Hispanic making communication difficult. They were hard to understand and when they didn't understand what I was trying to order they blamed it on me. They were incredibly rude. read more

Literally the worst McDonald's ever, they ALWAYS have an attitude, they're never up to date with their promotions, my food is damn near ALWAYS wrong. No one ever knows anything omg and don't even think about going at night or your food will be disgusting. Makes me hate McDonald's as a whole read more

Just waited 15 minutes in the dive thru and the line did not move. They had three window only one was in use. This was not the frist time this store had long waits with the line going out of the parking lot. Very poorly run McDonalds. Go across the street to Burger King no wait good food! read more