Food is great! But I can't have a conversation with the people that I'm sitting next to or at my table. The music is SO loud !!!! read more

Three Times' A Charm [not] Taco Time Getting Better and Better Is it this location, or is Chipolte going down hill? Disappointing produce quality and rice and bean quantity [on a veggie bowl, whattheheck!?]. Wow. Even the drinks tasted bad. [Something tasted off about the drinks from machine; not fresh.] The staff, busy and stressed. Very little interaction at all here. And this is my third time since March [a couple months] at this location. What happened to Chipotle? This restaurant was top tier fast food, but i guess time changes things. Actually ...initially [circa mid 00s, Woodland Hills, CA] my intuition said no, way back in the early 00s in California, but i rarely eat restaurants unless super clean, and there were the E. coli scares, back years ago, too. i like eating kosher, cause everything is washed at least three times. Anyway, i dont want to mess around. But i might have to try it again, cause my parents really loved their dinners i brought them. This Smokey Point location has been their intro to Chipotle. They are not used to eating out, but just moved to an old folks home in Smokey Point. Next time [if there is one] i will try ordering in person and see if that makes a difference. Or, i might try another Chipolte location? read more

Absolutely terrible way to treat a customer by Yolanda Flores I hope that's his name it was a shorter guy with glasses bagging I asked for his name and he gave me a business card. I get it I'm asking for more rice and beans but I don't need a condescending attitude when I ask for it. It's not that big of a deal. Food still great. Ambiance still good. Just very rude manager. Feel terrible for the lower employees. read more

Just ordered a chicken bowl my beans were undercooked if anybody knows about beans they know what I'm talking about. They make your whole meal taste horrible just had to throw away my lunch. Unacceptable. If I could give a zero, I would of gave a zero. read more

I like the steak bowl, have had it 3 different locations in the last 6 weeks. The only thing that could be improved is having the different items that are supposed to be hot, have them hotter. temperature wise, not spicy read more

The Mexican girls who serve there are very friendly, excellent service, I love eating there.

UPDATE: Although I have contacted Chipotle repeatedly about the issues described, no corrective action or apology has been issued. Now that I have chosen to make my experience public, Chipotle is actively engaging me. This substantiates my claim that value and quality aren't the goals, only the perception of value and quality is sought by this organization. Chipotle offers the perfect alternative for individuals that don't want to eat poisonous food. It's not organic, however a salad bowl offers high fiber and high protein that has a lot of flavor and a great deal of options. Things I have to avoid in order to feel well include grains, processed oils, msg and hidden sugar content. There aren't many places that offer this particular combination of advantages without charging way too much. Until recently, as a single working male, I spent a small fortune at Chipotle, in particular, the Burlington WA and the Smokey Point location near my place of work. I don't have time to prepare meat and keep fresh salad on hand because it's just me. While, the prices are quite high for a dish that is by volume, mostly beans and rice, it was worth it for me simply because of the long hours I spend working. There has been some buzz recently about patrons recording video when they order at chipotle, simply because they wouldn't get a good portions unless they did. While this is something isn't really worth it for me to do, I have had to face the realization that profiteers like chipotle aren't interested in providing value, but they are heavily invested only in the perception of value. I find this notion to be a bit sickening and even after contacting customer service with my own experiences with receiving cold meat and recently, just a couple of tablespoons of meat, the incentive is clear. Chipotle wants the appearance of providing quality/value without the responsibility to actually produce it. The hubris is this. Your hungry, you go into a Chipotle that charges upwards of $15-20 for one meal if you want meat and guac. They pay their employees a meager and frankly stingy hourly rate. Yet the at the employees digression, they are allowed to serve you a portion of meat that can only be described as an "imperceptible serving". If you question it, it doesn't matter if the employee has worked at the location for 5 minutes or 5 years, the answer is always the same. "That is the correct portion of meat and you must pay extra for more.". They have some kind of "slight of perception" that they often do with serving sizes as well. I'm certain that they are trained to do this with the sauces. They load up a full ladle then proceed to pour just a small fraction of it onto your meal forcing you to ask for more. If they are so concerned that you may only want a teaspoon of sauce instead of a ladle full, why don't they simply grab a small amount upfront? I once received a portion of rice that was so small, it would be easiest measured by counting the grains of rice. When I visit chipotle right at opening time, I have to choose an alternative meat, the steak is literally and consistently as cold as it would be if they just went and retrieved it out of the fridge. I would argue that this huge health code violation. I can't speak for other locations, however as for the Burlington location and the Smokey point location I am no longer a patron. When I reported very small serving sizes on dozens of visits to the corporate customer service, they offered me a buy one get one free and proposed no corrective action. The employees are rude and unrelenting if you dare question the portion of meat that is offered. On one occasion I received a portion of shredded beef that was so miniscule, I was astonished that the employees didn't' correct it, it was without exaggeration two compacted level tablespoons worth. I walked out. Chipotle has shown that they don't care about customers, they care about profit. read more

DO NOT EAT HERE! this receipt is from myself and my 2 sons eating lunch. My sons are 10 and 12. I was completely ripped off after trying to order a cheese quesadilla for my 10 year old. I was charged 30+ dollars for a plain cheese and tortilla quesadilla. Huge communication issues with trying to order as well. The workers didn't speak English and I don't speak Spanish. Our entire order was not right and was cold and gross to boot. So I was ripped off, served cold nasty food and when I let corporate know what was going on, they stopped responding to me. Corporate is allowing their employees to rip off their customers and serve port quality food and doesn't have a care in the world. They will not refund me and I am furious that this is being allowed. I will not ever step food inside another chipotle establishment ever again and neither will the rest of my family and friends. After corporate completely ignored me after our initial communication I decided to go into the location and talk to a manger. I was told "sorry, corporate said I can't do anything to fix it". Are you effing kidding me. So chipotle can steal your money for food you don't want or order and serve you cold food and take 75$ from a mom and her children and clearly they feel real good about doing so. F this place! Do not eat here!!! ATTN: to the message chipotle left on my post. I have reached out to those links and numbers and chipotle has ignored this as I've already mentioned! I have reference numbers from my communication with chipotle corporate. Just trash service all the way around! read more

Chipotle Mexican Grill - Our receipt - Mexican Near Me - Burlington, Washington

What could improve you ask? How about dishing up the food that was ordered? Ordered steak and the guy in front of me got the last order. Had more on the grill (I know this because an employee walked over FROM THE GRILL and added to his order). But apparently the employee who was making up my order didn't want to wait for the steak for the two minutes it would have taken to refill the meat bucket and just went ahead and gave me carnitas. My husband ordered steak and got it on his order. I questioned the employee ringing up the order and she opened one of the bowls and said no they are totally the same. Only they were not. Got home with my to go order and opened the bowl. Pork. Not steak. Almost the same...NOT! Don't bother unless you want to play "what is in my order?" For 30 bucks for two take out orders that don't provide the food that was ordered I will pass in the future. read more

The worst beef burrito ever, every bight full of grisel and fat, disgusting Will not eat there again

There isn't much expectation of the food. It's just so so. This location is the most unkept place I've seen. They need to hire someone to just keep the lounge clean! Garbage cans are right next to customer food tables. Who wants to eat next to a garbage can?? Food on the floor, soda area a mess, food on the tables. Just gross!!!! read more

Food was good. Person who dished up the food was good. That's why 2 stars. Person who took money was rude and unhelpful. When I thought ice wasn't coming out of the pop machine she just came over pushed it real hard and some came out - then she walked away. Really poor customer service. read more

Typical Chipotle. A little skimpy on the servings, but I assume that's direction from upper management. Otherwise, I'd say you'll find here what you find in all other Chipotles. read more

So disappointing. Have been wanting to try Chipotle for a while now. Commercials make the food look so good. We went last night and won't go back. The dining area was so dirty, you could see the kitchen area wasn't much better, waste bins overflowing. I had a salad dish and the food (lettuce, rice, steak, cheese sauce, sour cream), all of it was just dumped in the bowl...the sour cream covered Everything. I ate 1/4 of it and had to toss it. We also had to clean the table off ourselves if we wanted a clean place to sit. It appeared there was no oversight, just the young kids working the counter/kitchen. If there was a manager, he/she would be hard to spot since the staff all looked high school age. Do not recommend! read more

No limes or lemons, in a Mexican food restaurant. I went in for a late Monday lunch. The restaurant was moderately busy. I'd automatically give an average rating for any Chipotle location that couldn't provide limes or lemons. read more

The employees are always so unpleasant it's astounding...they throw attitude around for no reason and find it insulting when you ask for anything on the side. Save yourself a trip. Not worth it. read more

Went on a Sunday at noon. The employees were so polite and so fast. It maybe took a minute from the moment we walked Into the door until we received our food. So quick. The food was fresh and delicious. We were super impressed. read more

The food quality reflects the employee status. Is. Salty, bitter, and tasteless. Had half of my bowl of barbacoa, and puked it all up soon after. 20 min update. Stuck in my works bathroom with flaming diahrrea. read more

Nothing wrong with the food, just here to complain about one particular female employee. Now having worked in food service, I understand the frustration these workers have to deal with, which is why I always make sure to treat them with respect. But the way this one employee acted made me want to come here to leave a 2-star review. I forgot my wallet in the car, so I had to combine my order with a friend and I hear this loud sigh behind a mask from the female who took care of my order. She then proceeded to roll her eyes when she had to repeat (with a degrading tone) her question about us wanting one bag of chips or two separate bags of chips. I get that they have deal with stupidity on a regular basis, but treating us like we were stupid was not ok. Because of her rude behavior, we forgot to add drinks to our order and instead of going back to make an additional purchase we decided to drive away to avoid the attitude. Looks like this place has a reputation for bad service. read more

There is trash on most of the tables and that one worker is just sitting there. The people behind the counter are all standing around and the one lady rolled her eyes because I asked for a side of salt. They're all very very lazy. The place is very dirty. read more

Chipotle Mexican Grill - Trash - Mexican Near Me - Burlington, Washington

I would give one star but at least the fake smiles given when we entered the establishment were cute to say the least. The food is subpar, and the overall experience was just not that great. They only put a little bit of food and the bowls are just not that good at all. Im only returning if God himself says "Eat Here." read more

On average this location is good for quality of food although quantity varies from person to person. Today I stopped by for a quick lunch and they completely missed the ball park. Firstly, they don't listen. I asked for no sour cream but they chose to flood my bowl with it. I went back to have it remade and they F-Ed up again. Secondly , that big girl who worked September 1st 2019 around 4pm was rude even though she apologized; it came off standoffish and disingenuous. read more

I usually don't write reviews. But I feel like the customer service at this location is terrible. I had an online order that was not there when arriving. I tried to get an employees attention after waiting for 15 minutes. Everyone ignored me. I had to go to the main line to ask about it and was told it got stolen or something. No apology, blank look. 30 minutes after it was supposed to be ready I got it. I left feeling sick to my stomach after being ignored for that long and then brushed off. I honestly almost cried after leaving and lost all appetite. I don't recommend online ordering since it saved no time and is unreliable. read more

The foods decent, but there are way better options where the food is not only great but the people actually seem to want to be nice to you. I've been here before and it's okay, but now it's not worth it to stop by for a quick bite. Like I said there are way better options near or in Burlington read more

The customer service was really bad. My burrito was ripped and covered in sour cream (the entire tortilla). Paid $25+ for two burritos, and I couldnt even eat mine. read more

Chipotle Mexican Grill - Ripped, lady at cash register just offered me a fork - Mexican Near Me - Burlington, Washington

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My man and I almost skipped this location because of the not-so-great reviews, but we were very hungry after a day at Friday Harbor and decided to take a chance. We ordered online, picked up the food and were pleasantly surprised with the quantity and quality of our meals. A previous review mentioned 'half portions' but our burrito bowls were full to the brim- even the guac was spread over the whole top part of the bowls. The only thing we noticed was that none of the food was remotely warm but it didn't bother us. I always get chips with my bowl and these didn't disappoint. Not too salty, and with great lime flavor. We got there on a Saturday at 8:30 pm and it was a great experience. read more

daughter was cravings chipotle so decided...why not. tried the one in vancouver bc many times but never the one in the good ole us of a. this branch was close to our hotel so ...lets do it!! ordered the beef burrito for myself...and the steak taco salad for the wife and daughter , and a taco kids meal for my son. taco salad had lots of steak and trimmings...my burrito was huge and packed with lots of beef , cilantro rice salsa, , chilis and lettuce.... kids meal had 2 tacos , chicken, cheese, lettuce, fruit and a drink. overall, we did enjoy the food. the portions were great as everyone felt full and satisfied. food was tasty and good. only negative for me was my burrito was a bit cold...and the staff seemed eager to get the line thru so they weren't that attentive to what you were saying....found out later when the line was gone, they wanted to sit and eat their staff meal. happy eating! i would still eat at chipotle for sure. 4 people only came out to $34 with 2 pops. good value! read more

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So, it is what it is, seems like an appropriate description. It's Mexican fast food. Burrito, taco and taco salads. A little tricked out because you can decide what you want to put in it. Fair price to a great start for lunch with kids. But nothing spectacular. having hot sauces at the table is cool. American twist on Mexican food is nothing new. I used to love Taco del Mar back in the day. This is definitely not that. I also argue that it's a bit overpriced for what it is. read more

Chipotle Mexican Grill - Kids in line for tacos - Mexican Near Me - Burlington, Washington

I really dig this Chipotle location. It boasts a brand new upscale/modern interior. The seating is comfortable and everything is new and clean. There's TONS of seating, and 3 or 4 seating options - high tops, tables with chairs, low top with low stools, and maybe something else? Overall, good, new, clean feel to the space. The food is good! I like their chicken the best of the Chipotles where I've ordered chicken. No skimping on the ingredients of your order. The staff were quick and professional. The 3 or so times I've eaten at this location, it's never been crowded, though I feel like the business is really steady throughout the day. No issues finding seating. Consistently good experience with clean tables, comfortable seating, attentive staff, and good food. The one recommendation I'd make is to upgrade their soda fountain. read more

Please tell me how you can have 6 people working, it isn't slow, and you run out of chicken? If the container gets below half, throw some damn chicken on the grill. It isn't hard. read more

Terrible! Don't waste your time. My wife and visited this place and I ordered a burrito nothing special, long story short it was put together so poorly that I couldn't even eat it as a burrito I had to put it into a bowl. When I approved the staff about it they laughed and made a joke. There was never any attempt at remaking or even apologizing for the terrible service just nothing. If there had been anything on the employee side that even resembled remorse for the extremely terrible service I would just chalk it up to a mistake but there wasn't any so here we are. read more

Chipotle Mexican Grill - Burrito wrapped so poorly it isn't even a burrito More guac on the outside of it than the inside Complete disaster No apologies from staff - Mexican Near Me - Burlington, Washington

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We ordered the exact food (Whole30 Salad Bowls) from this location that we recently had from another Chipotle. This time, they were just about absent of any chicken. We ordered two and they were both the same so it doesn't seem accidental. I guess the food experience depends on which Chipotle we go to so we'll avoid this one. read more

right off the bat they told us that they ran out of rice and weren't willing to make more for us or the many customers that walked in after us. The lady making our food seemed nice but the lady helping her was rude and stressed everyone out for no reason. her constant complaints and eye rolls didn't help and made the situation awkward for all customers. to top it off, she messed up our orders :( read more

Before I review a business I do quick research on their mission statement, most of the time it's online. Chipotle is Mexican Fast Food ... my visits are never longer then 15 minutes. .. that's when I eat in.. generally I'm in and out in 5 min . They are always busy so food stays fresh . This particular location hasn't been open very long soo I wanted to give them some time to get settled in. Let me just say the crew at this location is great.. they are kind and efficient. . Remember they are a fast food restaurant don't expect Maggianos type seating or attention... Every time I visit I feel at home ... Next time you are in ask for someones name watch their eyes light up :D read more

Chipotle Mexican Grill - My personalized dish - Mexican Near Me - Burlington, Washington

Worst customer service experience ever. They completely rob you of food. This was my bowl with rice, beans, pico, sofritas and guacamole. Why pay $10 for a half portions? I'll never return to this location. Awful! If I could give negative stars I would! read more

Chipotle Mexican Grill - Mexican Near Me - Burlington, Washington

Good food but the workers always look like they are in a bad mood lol

Closed at noon on Tuesday. Lame. No reason given other than a handwritten note on the door saying "sorry we are closed".

This is the worst chipotle I have ever been to, and it sucks that this is only one within a 20 mile radius so we're stuck with this low level mediocrity. My orders are never right six straight times, food is always under cooked and they keep the same staff that does not care about any form of sanitary dignity there is trash everywhere on the inside and food everywhere on the floor. I will never eat here again but that's not going to change anything. Just hope that Mount Vernon gets one or Bellingham one day. I'd give this location and it's staff zero stars if the app would allow me to. And looking at past reviews it seems to be a problem that no one will deal with. read more

This place is a good place to go if you want to waste your money. You get half portions I got double rice and meat and it seemed to be less than normal size. Spent $14 on a bowl and they seemed to be rationing like the food was coming out of their pay check. After asking for extra rice the guy working here proceeded to give me an extra table spoon of rice. I do recommend coming here unless you want to be served a rationed portion. read more

ZERO STAR if there was an option. My husband had already told me he didn't like it, but I still thought I should give it a try to see what the hype is about. HUGE mistake! It was busy last night, a Friday. There was a line but it was moving along. I wanted to try the carnitas. It's out. Ok. The girl at the counter asked a guy in the kitchen if there was any carnitas. He just said, 'no'. There's no suggestions on how long it should take, or 'how about trying ...' from either employee. There was just a blank stare. That is some customer service. When it came time to sit down, the tables are so close to each other, there's no privacy or personal space to speak of. You are elbow to elbow to the customer sitting at the table next to you. The bowl that I ordered was cold in general. When the rice, bean, and meat were supposed to be warm. They were lukewarm at best. Having the cold condiments on top didn't help at all. My husband didn't like his burrito either. It felt like a ton of bricks in my stomach for the rest of the night. The entire experience was so horrible that I wouldn't even eat there again if I was paid to do so. read more