When the experience with employees out weighs the taste of food. How can you be really objective…read more Honestly. I'm not sure you ca. the bad taste in your mouth from the employee experience causes everything to taste bad figuratively and literally. We had an experience with an employee who was rude. And the manager on duty was not able to act in a manager fashion. Not sure if she even was trained how to deal with this situation. The manager on duty made sure to try an embarrass us even further by turning to other customers and stating she is sorry to them That they had to witness and hear our complaint. We were not loud or anything at this time. I don't believe that is something a manager should do in our presence. That just makes us as customers feel like we are beneath you. And we aren't. We are all equals in this world. After that. Words were exchanged between both parties that were not professional. That pretty much ended the conversation and we left.

We are absolutely done with Culver's. Got a ice cold chicken sandwich from them in the drive thru…read moreand while eating noticed the chicken on the outside was room temperature...and then got to the center of the sandwich...and it was COLD...I don't like taking stuff back....but I had to take it back in. It was ridiculous. A young zombie like employee girl takes the box from me after I explained the situation and opens it and walks to the back and some sloppy looking assistant manager comes out and tells me I'm out of luck. Because I ate most of the sandwich (I ate half of it). I explained the situation again...he sarcastically says there is nothing he can do. No money back..no can we make you another one. No checking their fryers to see if something was wrong. Their first reaction is that I was trying to rip them off for a chicken sandwich!!??!! AND they took my cold sandwich to the back...it could have had done God knows what done to it. Totally unacceptable. We have been loyal Culver's customers in the past...probably twice a month we would go. But after multiple times of them forgetting our order at their different locations...leaving us waiting 20-30 minutes outside because they are absolutely horrible at making and delivering food...or just simply training employees to take initiative and solve issues for customers. Or to just notice someone who is waiting for an exorbitant amount of time and check on where their order is etc. For this recent cold chicken sandwich issue, I ran the issue up the chain and contacted corporate through their website and nobody from the corporate office bothered to contact me back. The Strongsville store is the only one that is halfway competent. This Brunswick store and the Medina one are absolute crap. Employees who don't give a damn about making sure food is done right. Don't give a damn about a customer left waiting for 25 minutes in the parked drive thru line while their food sat on the counter and wasn't delivered. Regardless, after this last incident, we are done going to Culver's. For the cost of making another chicken sandwich to solve an issue, you've lost years of revenue from us. Whoever is in charge of training and setting policy toward customer interactions is horrendous and should be fired. So long!!

A Ohio childhood favorite. The Roman burger, butter cheesesteak, jalapeño poppers and waffle fries…read moreall hit that hot and yummy fast food craving. Service is always good and fast. Fast food ambience. Always get to-go

Extremely disappointed. Went about 15 minutes before lunch, sandwiches were lackluster-purchased 4…read more-10 inch Roman burgers. Should have waited until after lunch or gone to a different location. Obviously they had burgers from the day before sitting. Each one of the four Roman burgers had one to two burgers that were hard as hell, obviously reheated from the day before. Tasted terrible. It is too bad they were to go, we delivered them to people in our office. I would have returned them immediately and gotten our money back. COCKROACH. In the pack of napkins that they handed us, there was a dead cockroach between two of the brown napkins that they gave us. I can only imagine what is in the cooking areas and surfaces. If I could give them less than one star, I would. Totally grossed out to see a whole cockroach with my lunch. Corporate should shut this place

We came in for lunch on a weekday, soon after they began serving lunch for the day and they were…read moresteady with business. The guy at the register was very helpful with the menu and suggestions. They were quick to make our food and we enjoyed it there. They make smashburger style meat for their burgers and it was nicely seasoned. The texture was on the dry side though. The buns and toppings were great. There fries were also very nice, crunchy, and spiced well. This is mostly a carry-out joint, but they have a couple of tables inside to eat at. Overall, nice place for lunch.

I'm still giving this a 5 even though it's more like a 4 star…read more First of all, I understand the lack of consistency, considering that two people can't work at the same place at the same time. But whoever is grilling the burgers at the other location is who is keeping me coming back. Other than that, other location is farther from me, it's worth a drive. What I really like about this place is the fresh meat and the disclaimer about the meats and how it's prepare. Well, I didn't like this time around is at the meat lacked seasoning, and the meat did not have that crispy edge or the juiciness in comparison to the other location. Unfortunately, I will not be back to this location unless I'm really thirsty for a good burger. If this is your first time at this location, then yes it's delicious. It's one of the best burgers in Cleveland. If you visit the other location first you're definitely gonna be disappointed when you go to this one.

WHAT'S going on at THIS location???? I love Steak and Shake…read morebut this location needs an overhaul. Look at the photos attached. The filth everywhere, the overflowing toilet, the EMPTY soap dispensers in the bathrooms, the overflowing trash cans. The baby booster seats lined with garbage. This is a HEALTH DEPARTURE NIGHTMARE. I LIKE STEAK AND SHAKE. Please clean it up!

About 2 weeks ago or so we stopped at this location for lunch. We found it strange that there was…read moreno cars in the parking lot and a padlock on the door, everything very dark. So we left and chalked it up to another business being closed due to labor shortages, or who knows. After a few days my husband was driving by with son and did see cars, still no lighted open sign, etc. He was able to go in and purchase food. Today, Saturday around two pm and no lighted open sign, padlock on door, just two cars in the parking lot. We ordered food and sat down. It was very nice for them to have brought the food to our table, employees are very nice. As we started eating we noticed that the fries were way too salty. Also, sometimes ordering on a kiosk was hard to figure things out but we are trying to get used to it. So moral of the story, we love Steak & Shake and that they are frying the fries in beef talo/lard. As an establishment I give them a 4+. This particular location can do well with proper lighting, not having a padlock on the door, having their open sign lit so it's welcoming to the public. There was only one other person there eating.

Great experience, the team was amazing and the food was delicious on today will be back soon.read more

They did not deliver the whole order. When I contacted them, the manager stated she could not…read moreprovide a refund due to it being through DoorDash. I told her I ordered it through her website and she had no answer. She asked for my contact info for her district manager. I then contacted DoorDash and they attempted to contact the business to get a refund. They also stated the manager was rude. It seems a simple fix or at least the manager trying to use common sense managerial skills and this would have been different.

Lack of consistency. You never know what they are or are not going to have to choose from day to…read moreday. Same with serving portions/size... Some employees give you heeps of food and other employees won't even fill the serving ladle. Even on the little things like asking if you can get a bit more sauce (ex. Orange sauce)... this time "sure thing", a few days from now "we can't do that"... next week "no problem!" Service? Same. Some days seem extremely out going and friendly, other times they don't even try to hide how much they wish they weren't there. Sometime tables seem mostly clean, other days you can't find a remotely clean one. Visits here feel like Russian roulette!

Food was good and hot good flavor and the staff was very nice I seen the reviews and they don't…read morematch the lower view. That is because they did a good job. Food was good. It was hot and everyone was very friendly..

Their subs are always fresh. Love the tuna fish and turkey subs and Mikes way is the way to order!…read more Fast service too.

not terribly happy w/ Thursday's order. i ordered on Door Dash. my order and receipt were correct…read morebut the sandwiches were not made to order. despite asking for no onions, add mayo, add pepper relish... my sandwich was made with none of these changes. i'm starting to understand why customers are losing interest in Jersey Mike's following their purchase by a hedge fund. quality sucks. this wasn't a problem previously as i've ordered from JM many times and it's always been exactly as i've asked. also, why does their lettuce taste like literal garbage?

Worst Wendy's I've ever been too, the lady that I had called to refund my order that was made…read morecompletely wrong mind you said she could do a refund just bring my receipt back I said okay perfect. I get there and she is now telling me she will not refund the money I'm asking her kindly why not and she said she wouldn't and she said she never said she would which is a lie. Listen I'm not looking for pity but I just wanted a fast easy to get meal for my 15 hr shift day I'm exhausted all day and just wanted something easy but this made it difficult the only person that was helpful was the general manager thankfully she walked in and solved the issue but I will never be going back, they're always rude here never ever again. Food was ice cold and forgetting items shaking my head

Idk why everyone bashing this Wendy's. I always get great food here, even at 10pm I got a nice jr…read morecheese deluxe. The other Wendy's I go to are always hit and miss, but I've yet to have a bad experience here.

The place was clean. The ambience was cool. The waitress was super friendly and the hotdog was…read moreawesome.

This is a diner in Brunswick. They serve different hot dogs, burgers, chicken, etc. The place…read morelooked very clean and the girl at the desk was very helpful and pleasant. There is outdoor and indoor seating. There's a cute counter/bar area you can sit at or tables in the back. They are all decorated out in Cleveland Browns memorabilia. I thought the food was fantastic and I look forward to going there again.

Until now, every Chick-fil-a I've ever been to has had kind and welcoming employees. We went…read morethrough the drive thru this morning and got a rude interaction from the employee, Benjamin handing us our food. We realized one of our drinks was the wrong size, which is absolutely not the end of the world, but we paid for it so we were just going to ask for the right size. The same employee who handed us out food, made eye contact multiple times and was purposely ignoring us. We just ended up driving off because we were holding up the line. Long story short we lost a few cents and weren't treated with the usually Chick-fil-a kindness.

Don't let the earlier reviews dissuade you, this Chick-fil-A is fine. How about that guy who gave a…read more1 star review because he could not get lunch during breakfast hours?!?! Dude, the world doesn't revolve around you. LOL The service here is very good, all of the employees are very nice. I guess I could say it is a bit slower than other locations I have visited, but it isn't like the wait time disrupted my day. I noticed an early review about undercooked fries and this must have been addressed because the fries were crispy and on point. I actually overheard a manager telling an employee to be sure the fries are cooked the proper amount of time. Seems like they are taking feedback and making adjustments. Not the best Chick-fil-A I have ever visited, but certainly not one that I would avoid. Good food, nice people, solid fast food choice.