let's say my experience at Wingstop Brunswick was not a good one, initially. part of that is my fault, however. THE BAD: i placed my order online while sitting in a parking lot in Strongsville. i didn't notice the wait time on my receipt and arrived at Wingstop within 10-15 minutes and my receipt indicated closer to 40 minutes. ok, that's on me. new store and still working out the bugs. some of the bugs, though, may be the employees. all of whom were just standing huddled around the finishing/bagging area and no one acknowledged i'd walked in for a few minutes. after i was finally greeted i took a seat near the counter and sat for 25 minutes listening to the staff play grab-ass in the back while the dining room was full of irritated customers waiting for the food they overpaid for. at one point someone called in to place and order and was told they couldn't take an order over the phone and would need to do it online or come in. WHAT??? if i was the customer on the other end of the line i'd (a) never order from here again and (b) contact Wingstop corporate to report this nonsense. the young idiot lady who said this to the customer was standing in front of 2 POS systems which weren't being used. that brings me to another point... why are the Point of Sale systems in new fast food restaurants? most have been moving to the touch screen kiosks so that these childish morons working at the restaurants don't have to be bothered to deal w/ paying customers. anyway, 5 minutes later someone else called in and they took the order over the phone. so the other response was a lie (probably because they were so slow to move product that they were incredibly backed up). all seemed to gravitate to the cool, older looking bum in the back who was childishly calling pickles, pickies. ugh. i get a lot of pushback in my personal life for being too critical of people, but if you're the elder in a room full of teenagers and very early twenty-somethings, shouldn't you be the one acting mature? this dude looked and acted like Chumlee from Pawn Stars and only near the end of my stay did he seem to step up and act like the adult in the room. as an old fart, myself, it's embarrassing to see people act this way after a certain age and certainly when they're sporting a full beard. so, on with the show... as i'm continuing to sit and wait and older African-American gentleman who is not wearing a uniform walks through the dining room into the kitchen and proceeds (in the middle of this nonsense) to hold court - joking around w/ Chumlee, et al. after a few minutes i hear him say it's "dinner time" and he jumps in to make himself some food (and in fairness he started cleaning up areas as well). i'd guess he's a manager or the franchise owner. while he was assisting in straightening up the kitchen, he really should have led by example and waited to make his food until customers' orders were fulfilled. all that said... THE GOOD: we got home and tore into our food and it was - i'm happy to report - quite good. i'd only ever been to the WS in Brooklyn, OH and that was many years ago. since it had been some time, i ordered several things to try and was not disappointed in anything. Danielle and i wanted to try the "limited time" sweet chili glaze so we got half hour wings w/ that and the other half w/ "Hawaiian" sauce. i ordered a chicken sandwich w/ the same sweet chili glaze. and finally, i added 2 chicken strips as an add-on to the wing order - tossed in Korean BBQ. the highlight was, sadly, the sweet chili sauce which is just limited time so will go away eventually. it was good on the wings AND the sandwich. the sandwich was the best part of the meal, in my opinion - very tasty. while the Korean BBQ wasn't bad, it was the lowlight. the wings were good, though i forgot to order them well-done and that would have put them over the top. we'll try again in a few months, i suppose. hopefully it'll be a well-oiled machine by then and our service experience may match our food experience. we'll see. at this point, the food was enough to save the experience for us but who knows how that works out in the future? read more

They did not deliver the whole order. When I contacted them, the manager stated she could not provide a refund due to it being through DoorDash. I told her I ordered it through her website and she had no answer. She asked for my contact info for her district manager. I then contacted DoorDash and they attempted to contact the business to get a refund. They also stated the manager was rude. It seems a simple fix or at least the manager trying to use common sense managerial skills and this would have been different. read more

I waited 45 min for a very small meal it was cold and if you don't like hot foods don't come here all spicy shit .

understaffed, the counter person seemed overloaded. An hour long wait for sauced nuggets is ridiculous from a franchise business. 10/10 never again. read more