I have been to many Chipotle's in my lifetime. This location is by far the worst in my opinion. I ordered a bowl and they put one spoonful of rice, so I asked for more and I got about a teaspoon more. Then they put the chicken in my bowl... I shouldn't have to ask for extra chicken to get the normal amount that the restaurant guarantees to provide. Lastly, just forget it with queso or guacamole, the amount they put on your food isn't worth more than 10 cents of the extra charge. Update: There were two bones in my chicken. read more

this chipotle is pretty slow and pretty darn messy. have also come when they've been out of tortilla chips multiple times and other foods. :( just sadness read more

I normally don't go to chipotle since I have moved to Colorado with all the amazing local spot but I stopped in here today and I got to say, I am impressed! First chipotle location where I don't feel like I got ripped on on the meat scoop! read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Boulder, Colorado

They skimp so hard on the meat. had to practically beg the lady to give me an extra morsel of carne asada. i know inflation and shi but like cmon. worst chipper in the country no doubt read more

I ordered a delivery and after almost two hours past the delivery time I was told from chipotle that something went wrong with my order and it was canceled. It was only a burrito. To add insult to injury I was informed that it would take 5-10 to be reimbursed. My rating would be a zero if I had that option. Do not order a delivery from this establishment. read more

The staff in line were very nice and patient as I had a last minute order for 5 people. The cashier, Bonnea was completely rude and told me to order online next time and was very short with me and it was not appreciated. There was no one in line when I went in at 11 so I don't appreciate the cashier acting so rude when I am giving them business. read more

While I love chipotle as a chain, this location has continued to disappoint me time and time again. I had my boyfriend go pick me up a burrito bowl and he came back and only half of the bowl is filled (pictures included). Not only am I getting charged out of my ass for chipotle, I am also not getting the bang for my buck. read more

Chipotle Mexican Grill - This is my chipotle bowl, just opened, without a bite taken out of it - Mexican Near Me - Boulder, Colorado

I did the online ordering and when I received my order it was made wrong. Build your own kids meal I want to thank the wonderful lady who takes charge of the online order, she was able to fix my order. Thank you again for being so kind and especially on lunch rush hour. read more

I placed an online order last night and when I arrived at the restaurant to pick it up and ready and they told me to wait. I waited for nearly 2 hours and they never got my order to me, the word for that is theft! read more

Chipotle. How can you go wrong. It's good food, quick! read more

Chipotle Mexican Grill - Mexican Near Me - Boulder, Colorado

1) never make online orders on time -- todays was 30 minutes later than promised and it's been like this the last 4 or 5 times we've ordered from them. And 2) they often screw up the online orders -- last time they included 2(!!!) of the 6 ingredients I asked for and 3 of the 7 my girlfriend ordered. Easily the worst run chipotle I've been to. read more

Just lost a customer of over 10 years. I went in today and they charged me to get 2 scoops of salsa. In 10 years of going here I have NEVER been charged for this, and it has put me off of the restaurant. Just go to Illegal Pete's if you're in this area, it is much better and they won't try to scam you by charging you for stuff they have never charged for in the past. Extremely disappointing. They have gone downhill rapidly since covid. read more

Never makes our order right. They always do what they want and out what they want. It sucks because we go weekly and I've never had my order made right. read more

Chipotle Mexican Grill - Mexican Near Me - Boulder, Colorado

See all

WORST chipotle location I have every been to. This is the second time I ordered for pick up and they completely messed up my order. My order was missing brown rice, peppers, guacamole(that I paid for), and corn. HOW CAN THIS MANY THINGS BE LEFT OUT????????? How hard is it to follow the directions of an order? read more

Garbage customer service. They will waste your time and money. Qdoba is right across the street and had far better queso.

The night crew on 10/9 were literally the fastest people I have ever met, I've never seen such a agility before

Our office placed a very large order last Friday, 2/25/22, that was full or missing items. We attempted to contact the store and were unable to speak with anyone, they don't give you that option. We reached out via the required online methods and received no satisfactory assistance and were disconnected and redirected to start over again multiple times. This was from the Boulder, CO store on 29th St. read more

The 2 stars is for the food, which never disappoints. The way the food got into my hands is another story. It started off with the question "white or brown rice." My answer to that was brown rice. The rice on my burrito however, was white. Things went alright after that, but the next employee had just gotten done applying cilantro on the burrito before mine. The employee attempted to shake the cilantro off their hands, then proceeded to get cilantro fingers all up in my burrito. The burrito made it's way to the employee who was to wrap it all up. This turned out to be quite a fiasco. Sure, I order a hefty burrito. I like both beans and veggies. This burrito was a monster. So when the behemoth couldn't be conquered, the wrapper requisitioned another tortilla. This held up the line tremendously. I could see the pressure building, so I told the employee at the register, that it would be fine if they double wrapped the burrito with the extra tortilla that was on the way. What happened was, the mound of unwrappable burrito contents was dumped half-hazardly onto the next tortilla, the tortilla and probably 1/10 of my burrito ended up in the trash, and I was left wanting to write a yelp review. Chipotle! I felt like it was every employees first day! The communication was poor and there was a feeling of franticness behind the line. I'll keep eating your burritos, but next time I'm ordering the bowl. That way no food will be harmed in the making of my meal. read more

I used to write "best barbacoa in town" but they don't deserve that anymore. Yesterday went here for a late lunch. My wife doesn't like the way they cook the beans at locations closer to us, so this has been a detour for us. I'd even drive over from Westminster for lunch if I really wanted Chipotle. They were that good. Apparently they changed chefs. For the second time now, the barbacoa was very spicy but also, worst of all, salty. The chicken was much too fat according to my wife. And the rice was just marginally good. Keeping the patio clean and the furniture in decent shape seems to be an issue with a lot of Boulder restaurants. Sorry to see that Chipotle doesn't feel they need to set a standard. With regard to indoor seating, I wish they'd move the tables at the entrance to the wall so that people on line don't stick their hands in your food - it feels that close. We used to come here exclusively if we felt like having Chipotle (which was quite often mind you). Sadly, the expression "all good things must come to an end" seems to apply here as well. Unless this was a one time experience, we won't be back. P.S. If you're really hungry, insist on getting more food. Portion sizes have come down dramatically, kind of like Chipotle in New York. read more

I've been to waaayyyy too many Chipotle locations, so I'm a bit of an expert. I've stopped into this Chipotle location a handful of times as I occasionally have to drive through Boulder for work. I've never taken the time to leave a review, because I've never been so impressed as I was today. What was so special today? The staff was friendly and quick. I've never seen a Chipotle team so efficient. In particular, the girl with the right arm three-quarter sleeve was a Chipotle master. Well done Chipotle line server girl. You Rock! read more

The ladies taking your order are so nice and always have a smile on, even during the crazy busy lunch rush.

Everytime I go into this location I get by very quickly, even if the line is long. They give good portions for every meal and are extremely courteous to the customers. For being the only Chipotle in Boulder, serving so many people, they do a great job. read more

Y'all need some new workers or something. Idk who thinks tomatillo salsa is red. It ruined my entire meal make sure your workers know what condiments are what. read more

I've been to this Chipotle a bunch of times and the last two times were very unfortunate experiences. I and my family are vegan and so we always get sofritas burritos. I get halfway through my burrito and chew on something... fibrous. Pulled it out of my mouth and checked with my brother (who has eaten meat more recently than I have) and after inspecting it realized it was beef.... in my vegetarian/vegan burrito. They need to not have their beef side by side with the vegan toppings. Cross contamination is serious and someone who hasn't consumed animal protein in years doesn't have the digestive enzymes to digest it, and it'll make us sick. Separate the animal products away from the non animal products to reduce cross contamination. The other unfortunate time I was referencing was just my burrito was a little less than half the size of the other and regular burritos, but that doesn't bother me as much as finding dead animal in my vegan burrito. I called in and got a full refund for the tainted burrito, which was nice (and why I gave three stars), but it's a bummer to have my dindins ruined by something so easily preventable. Separate the animal products from the plant-based products. read more

They're doing a great job with covid guidelines, but have the worst burrito rollers in the country. I have never been so furious watching somebody turn my beautiful burrito into a pile of slop after the worst rolling attempts I have seen in my life. I love chipotle and they're burritos, so to have one rolled so poorly with half of it all falling out was extremely disappointing. Not everybody was born to roll burritos and that's okay, but seriously get somebody who can roll a better burrito. read more

Delicious food. I got a burrito bowl, perfect portion size. Ordered from DoorDash so it was a little cold when it got to me but not the restaurant's fault. Overall really good. Definitely recommend. read more

Consistently behind on online and delivery orders, almost always at least 10 minutes after promised sometimes even 20-30. I understand taking longer but then change the time promised. read more

Zero stars the overloaded my bowl with 90% rice no room left for any thing else and they gave me the wrong tortillas. THE WORST CHIPOTLE I HAVE EVER BEEN TO!!!! read more

I've never had such a shit experience at chipotle, but this location strives for greatness, greatly disappointing people. I made an online order and waited inside for half an hour, my food took 20 minutes longer than the promised time I reserved. I had to give them my order twice once in the restaurant even though I had ordered and paid online. There ended up being a huge crowd of people suck inside waiting for their food DURING COVID. I stepped away and sat down and I was told I can't sit, I was supposed to stand in the crowd WHICH IS SO STUPID! Bet I caught Covid due to the dumbasses who work here. I ordered online to avoid the crowds but these incompetent folks did there best to make a mass gathering and reprimand me for stepping away to avoid a virus. TERRIBLE read more

Chipotle Mexican Grill - The handwritten ticket for my ONLINE order that was 20 minutes late - Mexican Near Me - Boulder, Colorado

Have to wait 30 minutes longer than scheduled pick up time. I would not recommend this place. Unless you are willing to wait 30 minutes

We ordered online from these people and they screwed us over. They halved our portions. My girlfriend basically was given a bowl of plain rice and cheese, which is not what she ordered. I was charged for double steak even though I only got half of a normal portion. Do not waste your money on this chipotle. If I could give it negative stars I would. read more

Wint be returning. Waited in line for over 30 mins, They said they were "out of chips" ridiculous !!! My corn was frozen too. Very disappointed. read more

Whenever I go to this chipotle the tables are always filthy. Usually the whole restaurant is filthy with food everywhere. Also, nobody knows how to wrap a burrito here. My experience is usually terrible because my burrito becomes a disaster from the lack of knowledge of how to wrap a burrito. read more

This Chipotle is a step above the rest. Not one other Chipotle I've ever been to is as fast and as good at portioning. They really know how to handle a line. read more

I asked for very little rice and the guy fills the bowl with rice right in front of me. Then i ask for double meat with barbacoa and chicken and he only put a small scoop of chicken until i ask a few more times. When i'm asking for salsa I clearly say which one and point at the other toppings and he doesn't put the right salsa and then adds a bunch of toppings I never asked for. these employees don't pay any attention to the customer and when i complained about it to the guy at the register he refuses to have them make another. i'm hungry so i pay for the bowl but wtf, i'm never coming here again read more

The app ordering is extremely difficult. I thought I ordered a side of guacamole and apparently I didn't. The burrito I ordered had barely any chicken or guacamole. It was horrible. The wait times are insane for an online order as well. 30 minutes past estimated pickup time. Avoid this location. read more

FYI: Z is gluten-free (which mean as she can't eat wheat, rye, or barley) so our reviews are all from the gluten-free perspective. We care about how many gluten-free options the restaurant has and how helpful the staff is in dealing with our concerns. Gluten-Free Options: Everything at Chipotle is gluten-free except for the flour tortillas! (Just be careful about cross-contamination if you are really sensitive). Total From A to Z: 5 Stars A's Review: * * * * * It was really fun to see the employees spring into action when Z told them she was GF. One went and got a manager to verify that everything except the flour tortillas was GF. Next they changed the serving spoons for the beans (but if the beans themselves were already cross-contaminated then that doesn't really accomplish much), and grabbed the crunchy corn taco shells. Chipotle has lots of natural, antibiotic-free, growth hormone-free meat to serve, and their guacamole is really good. Z's Review: * * * * * When we went into Chipotle and told them I was gluten-free and asked what I could order, at first they had no idea what I was talking about. So I clarified and asked if any of their spices or sauces contained wheat or flour. It took them a while to find the right paperwork, but eventually they brought out an allergens list which showed that the only item at Chipotle that contained wheat were the flour tortillas! That's the way food should be! Don't go sticking wheat in where it isn't necessary! So, since they carried both crunchy and soft corn tortillas, there were actually quite a lot of options for me. They even changed their gloves to minimize any potential cross-contamination. I had some really delicious tacos and will probably go to Chipotle again for a quick meal! read more

I'm a huge Chipotle fanatic. I've been to majority of Chipotles in Denver and Boulder. Because this branch is closest to school, I go here pretty much every week - I was a regular customer. I would always get a steak burrito every time. I've always thought that this branch didn't put enough steak inside (usually half a scoop) compared to most other Chipotle branches. While I was pretty disappointed at that, I eventually got over it because I thought that they do this to every customers...until today. I found out that the guy that scoops up the steak actually discriminates how much steak he gives out, depending on the person. I've always had my suspicions but I definitely saw it crystal clear today. He scooped out 2 full scoops of steak...yes, 2 whole scoops...to the lady in front of me; but only gave me half a scoop. It was such an obvious difference in treatment, I felt like he was passively telling me to never come back or something. Being a regular customer for the last 3 years, I felt pretty betrayed and discriminated. I've never been so upset with Chipotle before. Conclusion: if you're an Asian American Chipotle fanatic, do not go to this branch. They will discriminate, and give you less food than you deserve. I will surely never come back to this branch again in my lifetime, and will be informing all of my friends about it. read more

Slowest chipotle on planet earth. Line is always out the door, no matter the time. Ordering pickup? Same story. 20+ minutes after expected pickup time. Never again read more

I enjoy Chipotle burritos. I've read a few other reviewers comment on the number of calories in a burrito. I usually get the chicken burrito and I think it has about 1200 calories in it. It is disappointing that you can't get nutritional information for their food on the website. Most info on the content comes from 3rd party sites. If you have the self- discipline, you can eat half the burrito for dinner and save the other half for lunch the next day. That makes for a 600 calorie meal which isn't too bad. My kids love it - plus as students they get free sodas. So, not a bad deal. The chicken burrito is $5.85. Pretty cheap all things considered. Take Chipotle for what it is - fast, consistent, inexpensive food that is quite tasty and you'll be happy with the experience. If you are looking for uber-healthy, gourmet, fancy dining - then this isn't the place for you. read more