Workers are not friendly, had airpods in the whole time, not one of them could fully understand English, the beans looked like they were scooped off the floor, the sour cream was chunky and gross looking, the only reason I put two stars is because they gave us a refund after charging us 7 extra dollars on our order. read more

Chipotle, Bedford, Massachusetts. I've been to a lot of chipotle's and not every experience is positive... but the food and the portion size was great at the Bedford location read more

One of the worst Chipotle's. Apathetic workers, nothing looks fresh. Hire a manager and team that care. read more

Found hair in our food as soon as we opened it up. Forgot one of our chips Had to wait 10+ minutes for my online order even though it was ready. read more

The worst Chipotle I've ever been to. The store is consistently dirty. On a recent visit, the silverware containers were empty and had lemonade or some other drink in the bottom of them. It must've been spilled on the counter and never cleaned up. There is often food, like cheese, mixed into other containers at the front counter. The food is often cold. We love chipotle burritos, but the state of this store is so bafflingly bad that we do not want to go. read more

the workers were incredibly rude and kept side-eying and laughing at us. They also forgot to cook my quesadilla and gave me a folded tortilla with cold cheese. read more

Chipotle can be hit or miss depending on the location, but this one tends to hit more than it misses. The place isn't overly clean, but it isn't dirty. The food isn't the freshest, but it is far from gross. The burritos are properly folded and the bowls are tasty enough. It's about average for a Chipotle, and when I need a halfway decent meal on the go I can usually count on this place to get it done. read more

The employee named Alyssa was extremely rude and belittling towards the younger employees. Made me very uncomfortable to watch her yell at a new employee asking a question when i went to order. I have also reported this to Chipotle and I hope some type of action is taken. read more

Terrible service - you have to fight with them to add even a normal amount of rice and meat. Whenever I find myself in line at this location, I always pay for double meat; and they still give less meat than in other locations! read more

We were here for a fundraiser and ate a good not great meal. I enjoyed my sofritas (crumbled tofu, tomatoes and spices) salad. My sons had chicken and steak salads. The black beans and corn salsa were decent. The salsa was spicier than expected. Unfortunately there was no tea. Just the usual soft drinks. The line was a little disjointed. The restaurant was clean with Latin music in the background. read more

Chipotle Mexican Grill - sofritas Salad. Sofritas is a mixture of tofu, tomatoes and spices. - Mexican Near Me - Bedford, Massachusetts

Worse chipotle location. That's saying a lot of you have been to Medford MA. Workers look at you like you have 6 heads. The only thing they understand is to not give you a good portion of chicken. Customer service couldn't be worse. Portion sizes in the crapper. Not much English is spoken here. Management should be ashamed of themselves for employing these level of incompetence read more

I tried to submit this info to chipotle's website but the location service has a hiccup and didn't allow me to submit so here it is below: I frequent chipotle and tonight I'm stopping by the location listed in the address field for the second time in a row. The food and service are subpar to chipotle's Standards. I asked for fajita, the response I got was, we're out and not making any more for the rest of the night I asked what time the place closes in which the staff replies, 10pm. I ordered at 7:49pm. WTF? As I'm eating in the dining area the next person comes in, orders, and ask about the fajita. The staff says the same but the customer asks that he wants it. The staff replies, it's going to take some time are you sure. This is pure laziness. In addition, the chicken for the two nights have been Dry and burnt black. I didn't get it and opted for the Barbacoa last night and the carnitas tonight. It's a group of "bros" working at the location and their culture is tight with themselves, it's not amicable to customers such as myself. I've had much better experience and expect much better from chipotle read more

Chipotle Mexican Grill - Fix your website chipotle - Mexican Near Me - Bedford, Massachusetts

Just left. Place was dirty to say the least, flys by drink station, counter tops dirty, I was only customer is place and 4 or 5 workers behind counter standing around. Really turned off by food presentation, there was cheese in each of the salsa and hot sala had a lot of the corn from other salsa in it. Prob should have just walked out, last visit for sure ! Food very bland really no flavor read more

@ Yelp, when you find this review from your data base, please help me change it to half start. If you are explorer, you can come to take a look, lot of thing you will never seen in other chipotle before! The MOST DIRTIEST Chipotle I ever been to. It's dirty everywhere, soda fountain, floor, table, even the trash bucket ..... the guac looks brown and taste terrible, I never see this kind guac in my life before. will never come back, I rather drive 20 min to other Chipotle read more

We always order take out from this location bc it's normally been a positive experience. Today, we did take out. The portion was tiny and barely any meat. It was also cold. Won't be ordering from here again. $12.75 for a meal that I have to make myself a sandwich after bc I'm still hungry is appalling. read more

Worst customer service I've had at a chipotle. Take some extra time and go to a further location because the staff will will not listen to you and talk over you when you try to explain something. I had a mobile order and something was incorrect with it. The worker that was dealing with mobile orders said, "I have no idea what went wrong with the mobile order, I have no idea how they work." It seems like the employees aren't trained in customer service or how to actually do their job. While waiting, I saw a customer ask a question at the register, something must have been incorrect with his order too. The worker said in reply, very loudly, "we have never done that before, I don't know what you're talking about." After the customer left, that same worker began to talk very loudly about how rude the customer was and that he was so wrong. Do not eat here. read more

RUDEST RESTAURANT EXPERIENCE OF MY LIFE! Left the table for a 15 second drink refill without remasking, and a staff member yelled at me, berated me for 'disrespecting' her and threatened to call the police on me. Again - I spent literally 15 seconds away from the table without a mask - at a place with indoors dining! - and get threatened with calling the police. Asking customers to wear masks on entry is a perfectly reasonable request, and I have no problem wearing a mask while going for a refill had I realized that was policy. I was sitting at the closest table to the soda machine. It would have taken me longer to go back and put on a mask than to finish the refill. She was so incredibly rude about presenting the mask policy to those walking in, that two potential customers (who in no way refused to wear masks!) went elsewhere, and one told her to **** off as they left. She took far more time yelling at me than I spent getting up, getting the refill and sitting back down. I have every sympathy for the crap service workers have to put up with, but treating everyone like you'd handle an angry antimasker was completely out of line. By the way, the food was OK. read more

I left a feedback report from my visit to this store on November 10th. The employee that was extremely disrespectful and threatened me needs to be let go immediately. I am not going to let this go because I come to this store quite often and I refuse to be threatened by a disrespectful and potentially dangerous employee. Like I said in my feedback report, I will not hesitate to have the police shut this guy down when he inevitably repeats his behavior. The way he acted CANNOT be acceptable in this type of business. Whoever is hiring managers for this place needs to do a better job of vetting. How this place is even making their quotas is beyond me. Something needs to be done immediately because I thought for a moment I was about to be forced to defend myself and I can promise you I would have no mercy. read more

A rude employee yelled put your mask up higher and very rude! This establishment is absolutely filthy it's time to renovate or have somebody clean the place. Then I go to the register and they don't take cash I will never return to this place again! The board of health will be paying you a visit! read more

worst quality chipotle you'll ever go to. I work close so it's hard not to go here when I want chipotle and every time I think it can't be that bad I'll try again. No. It's that bad. Every time I've had it the food quality just couldn't be worse and is gross, chewy, not flavorful. I don't understand how this one can be so much worse than all the others. read more

I have been going to the Bedford Chipolte since it first opened. My son actually worked there back then. But it has gone way down hill since then. The food prep counters are filthy, the grill is disgusting and the Manager is terrible. I have never had a worse experience in my life. Tonight I saw the manager berating a group of teenagers who were just having a good time. She accused them of being disruptive when her screaming was actually unsettling. I also had an issue with the food service and instead of trying to help and "manage" she yelled at me, the customer. Wish I could give negative stars read more

Very unpleasant experience with the manager "Tara" I believe was her name. Screamed at me to "GET OUT" of her store on-front of the whole staff and customers all while I was wearing my military uniform, very very embarrassing. Refused to have me pay for my food and threw it in the trash, all because I asked if I could roll-up my own burrito since they do more of a "BALLrrito" when they roll it. Plus, this was a very very dirty place, so not eat here guys, very gross and rude people there. Who else can I speak to about this experience? Manager (Tera) refused to give me any other information as to who was in charge since she was the manager on shift herself. Thank you, again very very embarrassing, I need to speak to someone about else about this. read more

Yikes. First of all, this place is dirty. Every part of it is dirty. The counters, tables, floor, and the soda fountain area are all covered in food scraps, dirt, and who knows what else. Second, I have never had chips here that are not stale. Why?! Finally, the staff all seem miserable. I would not recommend at all. read more

Food was great, However ... when picking up my order I spoke to the manager "King" and the Bedford, MA store and told her my previous order last week (Oct 4 - J3M-9AM) was missing 2 lemonades and if she can just add them to this order. She told me it was too late and would affect her inventory and I should have come back the same day (which meant a 20-min drive and delay of 10 hot meals). I told in disbelief that she can't make the order right, it was their mistake, and if not I would not come back in the future. She rudely told me that it would be "fine for her to not ever have to deal with me again". As it also turns out, the current order (Xh1-BA9) order was missing 2 of the"extra steak options" and Chips and Tomatillo Salsa. Both orders were group orders for 8+ people and I was a weekly regular. read more

Worst Chipotle I've ever been to. The employees don't care enough to give you all the items you order, never mind make them right. For the third time in a row my order was missing something, then the missing item was made wrong. I called to complain and was offered a comp off my next meal, and the manager got super rude when I said I didn't want to come back there. Worst service ever- go to another chipotle, I don't trust these people to make my food. In response to the owners reply. I've done this, 4 times now. Nothing changes. I'd like refunds for the food I've either not received or that was made wrong, but I'm always told that is not an option. I just want other to know what they can expect here. read more

Usually, this place is spot on, not today. Whoever the manager was for today, failed miserably. The place was a complete mess, all the tables to include the register table was filthy. Guy putting the burritos together was great but had no clue had to roll them, as the cashier just stood there and watched him fail, didn't even bother to help or re-roll it. Chicken was dry/over cooked, no steak, the steak that they did have cooked was sitting waiting to be cut. Every time someone asked for it in line, answer was, "no steak, it's waiting to be cut". Place was trash all the way around. read more

This Chipotle tried to charge me 2.90 for water. They put it on the bill without asking. The beans were dried out and the vegetables were overcooked. Service was rude and unfriendly. They had to give me a refund for the water cup. Hopefully at least the water situation will be fixed? read more

Why are the chips always STALE?! Please fix your chips and some of the employees' attitude. "The skinny white girl" *cough* Food is ok. Only reason I come here is because it the closest Chipotle to me. read more

The Bedford Chipotle is notorious for being one of the worst around. To the point that if you live on the outskirts of Bedford you are likely to drive to Boston road, Burlington, or perhaps even Westford to avoid the headache and receive the correct and properly made food. Multiple items are always missing from orders whether placed on the website, door dash, or in person. Customer service?....WHERE? A free soda for my next order does not replace the good amount of money the Bedford chipotle has taken regarding missing items. read more

BEDFORD, MA LOCATION The food is ok but the night shift team is soo miserable. I always get a bowl with fixings. And the employees drag ass the rush you to hurry you order throw your food in the bowl like they dont care. One woman was going to give me a half ounce of chicken bottom of the pan and i asked for more chicken which they had plenty of but didnt want to get more out. Ok food but terrible service. read more

Poor service. Food is mediocre. Don't even bother to order ahead in the app, it won't be ready.

9/10 times the food is somewhere between "good" and "excellent", but on the off chance it's not one of those times, it will bring tears to the eye and leave you greatly disappointed. Went there tonight and had excellent service and portion size. If you know what to order and when, you'll love it. Huge upgrade from the last buisness and I hope they stay in town for quite a while. read more

This location is always a mess a literal mess, food on the floor, food on the counter tops napkins and straw wrappers everywhere. Like i don't know how they pass the health inspections without a heads up. The curly haired chick is always rude and defensive at one point while taking another customers order she proceeded to yell at another co-worker to leave her alone ! Today she made my order wrong and when i told her she just looked at her co-worker and said that I ordered Barbacoa when I read off my husbands order from my phone to her verbatim I said Carnitas two times actually. Then she proceeded to remake the sloppiest carnitas burrito on the planet. And seemed so irritated in the process as if it was my fault. The guy checking me out was super nice and apologetic in fact a lot of the young men there are very polite and respectful. I stopped going for a while thinking it might have improved but, I won't make that mistake again read more

Too much salt on chips. I requested replacement but rejected. Here is the killer salty chips. read more

Chipotle Mexican Grill - Killer salty chips. - Mexican Near Me - Bedford, Massachusetts

Worst customer service I've ever experienced. I tried making a mobile order and it said that "We're experiencing an issue processing payments, but you can pay at the restaurant" so I go to the restaurant, they don't even have my order. Okay, so I tell them I want two burritos and a quesadilla. They tell me sorry you have to order quesadilla online. I told them I TRIED and the app wasn't working on their end and tried showing them the message and they didn't care to look at it. One guy just kept saying, "we don't have anything to do with that" and when I tried to talk he would cut me off. Mind you I'm pregnant and I wanted a quesadilla and they straight up just tell me NO. I asked for a manager to see if maybe he could help but the manager was trying to avoid me. Okay so then I go to order the two burritos. The girl making them puts a very small amount of meat so I tell her can I get a bit more meat and she says yeah but we will charge you. Okay. Great. Oh and she also had rolled her eyes at me when I first walked in and asked if they received my order. I really like chipotles food and their quesadillas. But I won't be going to this location anymore. This isn't the first time they were rude. read more

I ordered takeout and when I got home I noticed my bowl was genuinely only half filled. Second time I've gotten very little in terms of quantity of food which is unacceptable for the price. read more

The place is disgusting, food from previously eaten burritos littered across the store, floor, tables, etc. The service was also horrible the burritos looked like they were assembled by a blind man with feet for hands Guac was also brown right when the store opened ... The Manager Jenna on duty was also loudly talking about how she got penetrates by 3 guys the night before as someone was making my food. I almost had to leave but spent 20 minutes of my lunch break waiting for 3 burritos to be made only to have them suck read more

Terrible location. They are not friendly and seem to be on a quest to give you as little food as possible. Literally 2/3 the size of a bowl at any other location. Every table was filthy too and it wasn't even busy. read more

We go here often hoping for a better experience at least once. Everytime we go the guac is brown, the rice is undercooked and there is always cross contamination. This time I have proof of uncooked chips, checken in our black beans (we are vegetarian), guac was brown, my black beans had pinto beans in them, romaine lettuce stem and oh, I bit into a jalapeno stem. Absolutely terrible!! read more

Chipotle Mexican Grill - Mexican Near Me - Bedford, Massachusetts

I like Chipotle for the burritos. Rice is usually cooked just right, and the meats are tasty for sure. Their steak is usually tender. Keep in mind the calorie total is extremely high. A regular burrito is 1000 calories! I wish they had a choice of small or regular sized. Two drawbacks to Chipotle. First, the restaurants are not always very clean, and this one is guilty of lax cleaning standards. The sill along the windows is filthy. And the floors just don't look like they've been swept. read more