We needed a place to grab food along our drive. I decided to go with a familiar place to make it easier. I placed our to-go order through the app. I was happy to see that there was a progress tracker. Our food was ready before the promised time. Everything was prepared exactly as requested. The only deduction was because things could have been packaged a little better to prevent spilling. Liquid from one of the dishes had leaked out, creating a bit of a mess. But everything tasted very good and was hot when we received it. Pro-tip: The Chipotle Honey Vinaigrette was very good! read more

Chipotle Mexican Grill - Build your own quesadilla - Fast Food Near Me - Ashland, Virginia

I had a delivery yesterday and there was a piece of bone in my barbacoa. not sure I will ever be able to eat that again. read more

Chipotle Mexican Grill - Chicken quesadilla - Fast Food Near Me - Ashland, Virginia

Workers are not friendly, portion sizes are insanely small compared to other locations. Wish we had picked another spot for lunch.

the guac looks like a baby blowout, didn't want to touch it made my cousin try some and she said it tasted old read more

Chipotle Mexican Grill - chipotle bowl with guacamole - Fast Food Near Me - Ashland, Virginia

BEST EXPERIENCE IVE HAD AT CHIPOTLE IN A LONG TIME!! Was driving up to DC and was quite ravished. Chipotle has great gluten free menu options. The workers working at 7pm on Dec 17... AMAZING. They worked so well together. They were so kind. The gentleman even wrote, "His" & "Hers" on our bowls, so creative and sweet. Every efficient with time. Clean interior, NO STICKY FLOORS! The forks were stocked, amazing. Just overall great Chipotle experience. 10/10. read more

Chipotle Mexican Grill - Two Chipotle Bowls with Chips and Guac - Fast Food Near Me - Ashland, Virginia

Service was absolutely horrendous. Older African American woman was at the cash register and had the worst attitude I have ever dealt with. She acted as if the food I was getting was coming out of her paycheck. She was nasty. I'm confused how what I am eating and paying for is concerning for her? She CONTINUOUSLY made rude remarks through out my time ordering and paying for MY food. I'm sorry if you hate your life but kindly do NOT take it out on me. I'm really upset with the way I was treated. It came across as fat shaming since I do get quite a bit of food. Again, that shouldn't concern anyone there. This place is terrible and fat shames !!!!!!!!!!!! read more

Extremely Disappointed - Unacceptable Treatment I had a shocking experience at this Chipotle that left me hesitant to return. After ordering, I requested mild salsa, but the employee repeatedly gave me hot salsa and then argued aggressively, insisting I never said mild and that Chipotle doesn't even offer it. When I calmly corrected him, he raised his voice and dismissed me, even after I explained that Spanish is my first language. My partner stepped in to help, but the situation only escalated further. A service manager with curly hair eventually stepped in professionally and comped our meals, which I appreciated. However, another manager on the grill smirked and laughed throughout the exchange, never attempting to de-escalate the situation. As a new Ashland resident and someone who interacts with many clients in the Metro Richmond area, I'll be sharing this experience widely and contacting corporate. No customer should be treated with such disrespect--especially over something as simple as a salsa request. read more

Fast, polite service. Nice outdoor tables with umbrellas. Plenty of parking. About average or slightly better than average food for a chipotle. No complaints. read more

This was probably the worst Chipotle experience to date. No chicken, no greens. The vinegarette tasted off and was a weird consistency. The steak tore my stomach to shreds. I'm now home with my stomach yelling at me which rarely happens. 0/10 Will never be returning to this location... read more

Price is astronomical. Stressful atmosphere always feels rushed. and once again, the prices!!!

I always go to this chipotle location and have a pleasant experience however, when I arrive today for my lunch break, I was not greeted, but the worst part is when I get my normal order the cashier starts complaining about how big my burrito is and frankly this was one of the smallest ones that I have gotten because they would not load up the double cheese or the double sour cream it felt like a single portion Maybe even less. I have never had a problem ordering food here before, but the coworkers were jarring at me for ordering food. Like am I not even allowed to ask what I want in my burrito??? read more

I would like to give a little advice to the employees at the Ashland location. If you put the wrong thing in someone's bowl and they tell you specifically they didn't ask for that in their bowl. Dont proceed to dig it with hands and plastic gloves. This has happened to me on several occasions at this specfic location. Its gross nasty and disgusting. It happened to me again today and I willnt be back! read more

Although this says "Coming Soon" the location is already open and I waited 6 weeks and 3 orders before reviewing. When you attempt to use the app, it shows that you can order guacamole (which multiple times has not been available). It also says on the app that you can order the watermelon limeade drink (which they have NEVER had so far). Today they did not have FORKS. I understand supply chain issues, but the other local locations can get the same supplies they cannot seem to get. They never have signs posted of what they do not have so you don't waste your time. Until the MANAGEMENT at this location gets its act together, there are Chipotle's in Glen Allen and Fredericksburg that are much better. One extra star for great, polite staff doing their best without having the SUPPLIES to do their jobs. read more

Chipotle Mexican Grill - Only options are inside pickup and Chipotlane even though there are 4 app/online order pickup parking spots. - Fast Food Near Me - Ashland, Virginia

So happy for the new Ashland Chipotle, tucked in a little nook w an office building and plenty of outdoor patio seating, just off England Ave. On this Tuesday afternoon, the line moved efficiently, staff were friendly and courteous. The food looked & tasted fresh and nourishing. Indoor seating was clean and spacious but we chose to get fresh air at the patio tables, and enjoy the lovely new flora and stone landscaping. I fed six ppl quality food for $40, which is a deal any way you slice it. We will absolutely be repeat customers going forward. YES: Veg friendly YES: Kid friendly read more

So far they're 0 for 2 when it comes to online orders. On my first experience, they skipped the guacamole on my kids bowl. On the second experience, there was only about one bite of carnitas on my burrito. I had to get to the bottom of the burrito before I reached the meat. read more

Chintzy portions. Filthy bathroom. Overflowing trash receptacles. Dirty tables. And the staff were blabbing away, unoccupied behind the counter.... Time for new management/owner. read more

I am a huge chipotle fan and this restaurant did not disappoint. I ordered a bowl, a burrito, chips and Guac and queso online. It was ready to be picked up from the cashier, despite a decently large line in the store. Our items were not missing anything and were generous portions!! Delicious read more

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It's absolutely unacceptable to sell a Chipotle salad and THEN tell the customer that you are out of vinaigrette dressing. Literally no one wants a salad from Chipotle without the signature vinaigrette. Unacceptable. And why would you be out of it in the first place? Lack of preparedness. Totally available. Rice was also either over cooked or under cooked. I nearly broke a tooth on it. Worst lunch ever. read more

Terrible experience, no one cares about providing good service and no one seems to know how to make dressing, what is in a kids meal, or how to keep the doors unlocked for the store. The incompetence of the employees made me worry about the safety of the food. I highly recommend any potential customers to find a different restaurant to purchase food from. read more

On this day I placed an order on online and it was supposed to be ready at 8:40pm. My order was ready on time. But I'm more disappointed that my order was wrong. And when I told the lady that the order wasn't correct she got an attitude. I then asked her why was she mad that I said that the order was wrong she said she wasn't gonna do anything about it. I've never had a problem with nun of the other Chipotle restaurants but this one. It's always dirty in there and food is always on the countertop. For this location to be in a high traffic zone for customers. And the customer service isn't even pleasant is sad. Wow for this to be my first review on this app and it's bad is sad. read more

Skimping on the portions like it's coming out ya check try and charge extra for the correct size portion.

Great food but the customer service was so poor that it really took away from the experience. They had this young lady in the drive thru that was just too into herself to be good at customer service. Not trying to be rude but she behaved very Kardashian Like. Messed up our drink order. When she messed up my order, the manager comes to the door and without even hearing my side of the story gives the nastiest face and attitude. This awful incident occurred at 12:40 pm on Friday August 12th 2022. read more

Every time I've tried this location I've been disappointed. They're always out of something in my veggie burrito and no one knows how to wrap it so it looks like a softball and the tortilla tears. Seems like training and someone with management skills are needed. Really love Chipotle, so I'm hoping it will turn around eventually. read more

Dissapointed in management. Stopped in to get a bowl at 8:45 ( they close at 10pm) and they had one meat choice, no fajitas, sour cream, corn salsa, guac, queso, etc etc. Watched 9 other customers come and leave in 10 minutes because the lack of ingredients available. Sincerely hope someone in management sees this review and rectifies the situation. read more

Food was horrible. Did not listen to simple directions. Customer service. Horrible. Bathrooms not clean. Hell no ! My stomach was hurting after eating here. Disappointed. read more

Visited here for the first time today. The food was SO salty, I had to throw it away. Even my 12 year old commented about how salty the food was. I had a chicken bowl. I'm requesting money back. No way am I gonna pay almost $10 for an artery bursting meal where I only had five bites. read more

So happy to have a chipotle nearby. Went on a Sunday evening before 7pm. Doors locked, an unreadable sign, written in highlighter that doesn't show. Extremely Rude staff pointed to sign- we can't read. They were mostly lounging around. Parking lot empty. Then one young guy came to the door and said we had to order online and go to drive through. No thanks- didn't trust we would get it in time. From other negative reviews, Ashland Chipotle should really clean up their act. Went to Panera instead- which was quite busy. read more

This has to be the worst run store in Ashland. Definitely do not order online... you will get there and watch them empty the line before they even start the order you ordered 30 minutes ago. If you are lucky enough to get one of the brilliant employees to look up from their phone long enough, you get the usual reply of we are backed up. Be sure to check your bag, every time we have ordered ,items have been missing or extra charges have been added without reason. Do yourself a favor and do not order here. read more

This is the worst chipotle I've ever been to.. I've tried them several times since opening and they NEVER have everything they need to make what you order!! Just need to close down! read more

Awful service. I was in line alone for 5 minutes while a worker was right in front of me not paying me any attention, she was cursing aloud to the workers in the back having 0 social awareness or just not caring at all. This is the first time I've used Yelp and it's the first time I've ever felt the need to leave a review on a food joint. I love chipotle and it's sad this is the closest one to me. Will not be coming back here. Workers are very trashy. read more

They are short staffed so the lobby closed at 6:30pm. When you go through the drive thru they are only accepting online orders. Chipotle needs to pay their workers and give them fair hours, because this type of service is ridiculous. The staff ended up hanging around outside doing nothing, since the location was virtually closed. A real shame. read more

I love chipotle but it's tragic how the prices increase and the portion size decreases one of the workers was giving me attitude for no reason. Also had to pay 2.60 for a sliver of guac. This place sucks close it down read more

I don't know where to start, but I'm 100% sure that the store manager does not care with the standards of his/her employees. Shouldn't be standing there waiting to order and employee walks from the back blowing smoke in the kitchen. Chips was a joke felt like eating 3 day old chips. Atmosphere was just dry no welcome. Hopefully manager more so general manager has more respect for chipotle then everyone in this store. read more

Do not stop here if your life depends on it. This is the worst and most disgusting chipotle I have ever been too. looks nice from the outside. Needs to be shut down. read more

I would absolutely NOT recommend this chipotle location. I'd rather go the extra miles for better service, quality of food, and overall environment. I came in at 8:15-20pm and the three people who were managing the front line were talking to each other totally ignoring that they had customers. They had no product out and the line was dirty. I asked for chips towards the end of my order and the female told me they didn't have any more but yet handed an employee chips who was either leaving or going on break. The soda machines weren't full and was pumping out the carbonated water no syrup. I asked for forks and the same lady told me they were out of forks that I could us a spoon. This place needs a new store manager to whip these employees in shape. I've worked in this environment before and it's not a hard job. It's all about laziness these kids are doing nowadays. read more

I would give it no stars if possible. Had daughter order online so I could pick up. Said order ready. Went in. No pickup orders ready. Waited and finally had to ask...he said they were backed up and gave me a smirk. There was one customer. Only one worker..with smirk..handing out food. Other employee went in back as soon as I came in and never saw him again. A girl was in visible sight putting liners in pans in back...while VAPING!! No food cooking at all. Another customer waiting for pickup left. Guy just kept looking at me with no apologies or assurances that food might be ready soon. Just smirking. I left. They should be ashamed. read more

I've been here a few times as it's closest to my house. I've never had bad food here although they are definately having staffing problems and I've walked out before as the long line did not appear to be moving at the rapid pace of a fully staffed Chipotle. If they solve their staffing issue, 5 stars. read more

I stopped in yesterday to this new location. While there are shortages in Guac and sour cream (which is likely outside of their control), the staff couldn't have been more inviting and friendly. The food was on point with other Chipotle's. I will definetly return to this location and wish them much success! read more

Horrible customer service. Employee finished packaging my order and dropped the bag on the counter and walked away. Website always says that they are closed but really are open, or website will say open but get there and they are close. I have had many bad experiences at this chipotle. read more

horrible service, it's gross, workers touching there faces and mouth and on their phone and they don't care. they don't clean there floors or anything never coming here again. u can even get sick from eating there. read more