The food was delicious Service was a bit slow, line workers didn't seem motivated at lunch time Manager on duty was a rock star, she needs a raise, she handled everything single handed. Normal Bojangles decorating Dining room needed cleaning read more

The chicken was tasty. Albeit a bit on the bland side. I did not taste any spices. The biscuit was perfect. Light and fluffy and delicious. The Cajun rice was a surprising treat. Almost like the original. The restaurant showed a busy morning a lunch hour. Several tables were covered with past customer debris. Trash on floor. No napkins to be had at the drink stand. Most of the self serve items at the drink stand were depleted. The service was moderate to slow. Order taking at the register is the slowest I've seen in years. From my brief visit there for lunch it seems the staff are operating as if it's their first day working together. Didn't have that "We're all on one team and our mission is to serve" vibe. Nothing appeared to flow smoothly, from order taking, to prep, to delivery. read more

While running errands on Saturday morning, I realized that I needed to eat. Stopped in and the drive thru was super busy, so I went inside. Great customer service and I didn't have to wait for a long to get my food. I got the Ham Biscuit that was hot and very tasty. Golden brown biscuit, buttered lightly. great country ham. Buttered flakey outside and tender inside. The biscuit and ham compliments each other. Great Biscuit. Thank you l read more

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Some of the worst service I've ever experienced at a fast food spot. This place is right off the exit, so you would think the service would be a lot faster. I stopped here at least three times a year, and it's like this every time. read more

We are staying a few days at the RV park across the hwy from this location and have eaten here a couple times now. I hate to beat a dead horse, but let the beating commence... I found the staff unfriendly, unhelpful, and borderline rude. Today's order consisted of a 12 pc tailgate chix finger combo, a Bo cheddar biscuit and two Bo berry biscuits. It took almost 30 minutes to fill my order. That's crazy slow IMO. My first visit wasn't much better and suffice it to say, there won't be a third. Do better Bojanglas. I know you have it in you. read more

Drive through review only- service was exceptionally slow. Out of certain sides. Prices seem high for what you get. I like the taste of Bojangles food but the balance here is missing between service and price. read more

I went through the drive-through and placed my order, only to be told at the window that they don't accept Apple Pay and that I needed to come inside to pay. That completely defeats the purpose of using the drive-through. If you don't have the proper equipment to take common forms of payment like Apple Pay, you shouldn't be offering full service through the drive-through. Very inconvenient and poorly handled. read more

Very slow staff. Over 30 minuet wait time in line just to take the order. Even after other customers left the line for other restaurants in the area. read more

Absolutely horrendous service, they didn't have any sauce nor drinks. Management Tim and Jessica need to go back to training, cashier and drive thru employees (two black females) are absolutely trifflen and need to go to the Amazon across the street if they act like that in customer service. Would never buy from here again, can't nobody do their job right read more

This is the third time I've come here. They've gotten my order wrong, then will tell you that's not what they heard, even though she repeated the order back and got it partially right at the drive-thru then turned around and said we'll have to get refunded to correct the order. It seems like a common theme, and they're not listening at all. read more

The employees were amazing. The food was awesome. This place was very clean. Deserves better reviews imo.

Bojangles used to be a "go to" option for me but quality has really dropped and I haven't been in a very long time. However, it was a convenient stop this morning but only reinforced why I haven't been there in such a long time! read more

Bojangles - Boberry Biscuit was like a brick! - Fast Food Near Me - Ashland, Virginia

I wouldn't have expected service to be so slow on a Wednesday night. 15 minutes from placing my order until served. They were out of biscuits? But offered me a blueberry biscuit as a replacement, which was okay. Asked for BBQ sauce, only to find no sauce when I returned to my hotel. And did not get a receipt. read more

I waited in line for 30 minutes. I asked for fresh wings and I was told that I had to wait for another 30 minutes. The manager seemed stressed out and the staff wasn't paying attention to details of peoples orders. My husband had to go out to his truck to bring cleaning supplies to clean off a table. All tables were dirty. Maybe they are under staffed. If that's the case they need to close the doors. read more

I don't frequent Bojangles often...I think the food is just okay and the service is less than okay. We do go occasionally and I'm always reminded why I don't go, last weekend was no different. Pull up to the drive thru on Sunday about 10:40am, 2 cars in front of us, 1 at the window & 1 waiting to order. There were a number of cars in the parking lot so I assume the inside was busy. We wait about 15 minutes to get our chance to order...The sign by the menu says in bright red "Breakfast served all day" We start our order, I wanted biscuits and gravy (last time I checked, that was a breakfast item), I quickly get a "We stopped serving that at 11am". I said "Well it's 10:57am and you serve breakfast all day, no exceptions on this sign". I'm thinking, what memo did one of us miss here. The girl came back all extra snitchy "We don't serve gravy after 11am, we're done for the day". I feel like if there are exceptions to the "We serve breakfast all day" sign, then it should be noted. If you run out, no problem, then say that. But by no means should you be snapping at a customer thru an intercom because YOUR sign is wrong, YOU can't tell time, and the restaurant doesn't have it's mess together. That has zero to do with the customer. The snitchy lady in the drive thru will likely be the 1st one crying when she's laid off because there isn't enough work to keep her employed. Your customers keep you employed, doesn't take a genius to figure that out. Needless to say, we left...won't be back. read more

This Bojangles is a complete dump. Trash on the floor, food spilled on the counters, only had wings for some reason, and the employee was having a personal conversation on her phone while packing food. We got our money back and left. The franchisee should be embarrassed and the company should revoke his or her agreement and give it to someone that actually cares. read more

Bojangles - Employee talking on personal cellphone while taking orders and packing food - Fast Food Near Me - Ashland, Virginia

Holy hell, it was a mistake coming here. The local health department needs to investigate this place ASAP. The chicken I was served was raw. Not like a little undercooked, but salmonella-style raw. The fries were stale and had a fishy taste. The soda was flat. Literally everything that could go wrong went wrong. read more

Wow, what a disjointed, unorganized mess. There are at least 6 people waiting, and no food has come out since I've been here. A man just asked for his drink, and the obnoxious, effeminate cashier got nasty with him. This place always has the most ratchet employees, and bad service. The only thing good is the location and convenience to the interstate. Came back again today, 3/31/23, and it was more of the same. I walked out after being ignored for 15 minutes, and went to the much more efficient location near Atlee. read more

I'm from out of town and this was my first time at a Bojangles! I loved it there and had a good experience. The cashier was funny and welcoming. He made my day with his fun comments! I got a four piece chicken and Mac n cheese which were delicious. It was fresh and fast. The restaurant was clean and safe. After eating, we decided to try the sweet potato pies, they were okay. They don't look like the picture but it still good. read more

Bojangles - 4 Chicken Supreme Combo - Fast Food Near Me - Ashland, Virginia

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I am not sure what is going on at this location. It seems fairly new. I have left the highway on three different occasions to make a pit stop at this exit and wanted Bojangles. They have been closed each and every time and it does not make sense as there are no signs stating this and it appears there are workers inside but they won't unlock door or answer the drive thru. read more

6/23/2023 around 4pm. Horrible establishment! The food was not fresh and the food area was not clean. The female worker ignored me as I waited nearly 15 minutes to place my order. She never acknowledged me nor greeted me. The male cashier was preparing the orders of 3 customers ahead of me. The bathroom was out of soap!! I ultimately decided I waited long enough and ignored long enough to leave. I drove an hour further north to the location in Fredericksburg on 9815 Hospital Blvd. POLAR OPPOSITE!! The ambiance was welcoming, clean, good lighting, and customer service was excellent!! 9815 Hospital Blvd should be a model restaurant!! read more

I've stopped at this Bojangles for over a year now but lately it has become awful, order is wrong alot. I order the same thing Mostly and it's a different price every time. It's like painful for the employees to do anything, you can watch them and I guess they all hate their jobs. I guess I will go to another store or Hardee's whichever is closest. read more

Not much going right. Place was nasty dirty, trash from the day before still in cans. Not a clean table in the place and no napkins or utensils. Food Ok but out of most chicken at the time. read more

Bojangles - Trash overflowing - Fast Food Near Me - Ashland, Virginia

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HORRIBLE DO NOT COME !!! I give it 0 stars RAN OUT OF CHICKEN & took forever for my order while they were on their phones ... do not come ! read more

When it's Bo time, and that's often in my world, I like to grab a Bo breakfast biscuit! This location is tucked away off Route 1 and it's big!! A nice, spacious restaurant so it's comfortable to eat in! (It could use a tidy...) We went to the drive thru... but it was out of commission so I went in to order. What a bright, cheery spot. William took my "complicated order" and unlike Bon Qui Qui, he was accommodating and jovial. My bacon, egg and cheese biscuit, with crispy bacon, potato rounds well done, and 1/2 & 1/2 tea with extra ice, came out fast, hot and delicious! No need to call "sa-curity" today! They even serve grits till 11:00 am. And I love their chicken fillet biscuits too! What a satisfying on the go meal! read more

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This was my first Bojangles visit ever! Everyone kept telling me about how I should go to Bojangles but my experience was crummy so here I write about it. I generally wouldn't rate a fast food place but man, if you could hire kids that couldn't get a single thing right, then this would be the place. And if I were someone with dietary restrictions that could pose a health threat- just stay away from here. Better let someone without diabetes taste your tea before you take a drink a tablespoon of sugar by mistake. 11:46 am and I go through a drive through for lunch. I order a chicken salad with blue cheese dressing, a small mashed potato and an Unsweetened Ice Black Tea with a side of Non sugar sweetener. You'd think the non sugar sweetener part would've been indicative of an unsweetened black tea but the young guy at the speaker/window was kind of "off". As a mother of two kids and a near teenager, I just hope and pray that whatever job they do, they do it well and with excellence. It doesn't matter if you make $13 an hour or $300 an hour or if you cashier and take orders or you are a neurosurgeon, do the best work you can put out because that's YOUR work. Zero effort says a lot about who you are. Ok, end mom lecture. So I get to the window and get handed a drink. No straw. No sweetener. I'm patient and think its all gonna be in the bag like ChicFilA. Not quite. I get handed the food bag and there is no straw, so I asked. And asked for Splenda. He looked at me and said, "huh?" And I said, "Splenda please- non sugar sweetener, and a straw." so he leaves and comes back with Splenda and the straw. I pull away and notice that I have a spork for my mashed potatoes and I guess I was supposed to eat a salad with the spork as well? As I get to my salad, the greens, cucumber and tomato were pretty fresh and alright, the whole salad was cold, but omg the chicken was like it was sitting out on a kitchen counter for 4 hours. It was tough, dry, room temp. As I went to put my Splenda in my tea, something told me to taste the tea, and as my intuition suspected, they gave me sweet tea not regular iced tea. I don't know what the hype is all about. ChicFilA gets ir right and tight, every time, every location. Maybe I caught them on a bad day but it was enough bad for $18 that I don't want to eat there ever again. read more

They cannot keep enough employees post COVID pandemic to effectively run the business. Lackluster service if you are lucky enough to even find them open. read more

The cashier working 5/30/22 at approximately 5 pm is a nasty person. I've never seen someone so foul they were comfortable being rude to small kids-but we found one here. To other patrons as well, not just us. The food is 50/50. You may get it fresh, hot and delicious or you may get something that should've been thrown away last week. It's unpredictable. read more

One of our favorite places to stop when traveling. The location is right off the highway. Excellent costumer service. We called to make sure the place was still open because we were traveling late night. It was, and Tim took great care of us. He was very patient with us and, he made sure our food was fresh and hot. We are definitely stopping by again !! read more

they only do drive thru service & its extremely slow. i dont know why they keep this location running like this.OMG AND THE 3 piece wings were old and cold. WHAT A RIP OFF! read more

I may have gotten lucky, but I am driving down 95 to FL and I was a little apprehensive to stop here based on the reviews, but I'm glad I did. The drive thru staff were very friendly and professional. The food was delicious and the wait wasn't long. I agree, it was a little salty, but it's southern fast food, I was expecting a garden salad. Great location off the highway and delicious, fresh food. Thank you Bojangles! read more

I really couldn't tell you much about the quality of their food because I never got it. We waited in the drive thru for over 30 minutes with maybe 4-5 cars in front of us. I don't think I've ever sat in fast food that took that long. They did tell us they were out of bone-in chicken, so how hard could everything else have been? When another customer got out of her car walked over to the window because her order was wrong, we decided it was our time to exit stage right. We left, it wasn't worth waiting another 20 minutes. We had a long drive ahead of us, this was just a huge waste of time. read more

This is was the worst Bojangles experience I've ever had. The girl at the window was testy when I asked if I could add an extra fry before I paid. The biscuit was hard as a stone and the sweet potato pies had no cinnamon butter on them at all. Total let down. read more

Bojangles, I wish you are here because I do not always need Popeyes for saving and KFC to stand by. I like your fried chicken; why don't you open your business here and I will be there for you. read more

Bojangles - cars parked at a gas station - Fast Food Near Me - Ashland, Virginia

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I was served a half cooked chicken sandwich a few weeks back. I reported it to Bojangles corporate and heard nothing from them. This location has had terrible service for a long time. I'll never go back to a Bojangles and especially not this location. Absolutely disgusting. read more

If I could give no stars I would. Pulled up to the restaurant... full of workers. Doors were locked. They wouldn't open the doors. The drive thru was operating but it was backed up and line wasn't moving. I called the location to see why they were locked. As myself and multiple other patrons attempted entrance. No answer. I left and went to Wendy's across the street as did a couple others. Sad when people run places like this and the owners or corporate probably have no idea these employees are operating their establishment in that manner read more

Businesses that don't open their lobby and only run drive thru I just drive off. Open your door or just close ur business.

While on a road trip, the kids and I stopped by here to grab a bite to eat really quick and then head on back out. This location is not right off the highway, but it is close by it. We pulled up and we went inside to place our order. The gentleman who took our order was really nice and very helpful to us. We ordered three supreme meals with drinks. The supremes were dry, and not fresh at all. The fries were fresh and hot. The tea was not good. Because we took off after ordering, we were on the road when we realized that we should've stopped somewhere else. read more

They posted signs for food shortages but at 0900 the restaurant was completely closed and doors locked. Driveway was not open either. Avoid this location. read more

I can deal with this place being a mess, as in, the metal bins with all of the sides were gross and food was everywhere. But I can't get over an unpleasant staff. Ordered our food to go, and it was set in front of us on a tray. When I said that we needed it to go, the cashier responded "Oh" and walked away back to the register. When we asked for our drinks, no one seemed to want to help. The food was fine. I'd rather Popeyes or KFC any day. If you do come here, I suggest the drive through. read more