They were the most cost effective out of 4-5 that I called. They were able to service my vehicle…read moreon my preferred date. The day before the scheduled service I was given a general timeframe. The day of I was called and given a specific timeframe which exceeded my expectations. I was sent a convenient payment link and the service was done in about 30 minutes. Gabriel was friendly and professional.

They had my car all day and at 4pm on FRIDAY said the work could be completed. They tried to put…read morean "after market" windshield in and couldn't calibrate the eyesight. They did not use a new windshield in a 2024 Subaru that was less than 8 days old. I had to sign a waiver saying I knew safety features weren't working. I would never take a vehicle back for service there.

Excellent service , owner is very knowledgeable when it comes to diagnostics , highly recommended…read morethem

I had brakes done they gave me a price when they called me to pick the truck up then when I got…read morethere it was over $100 more than he told me on the phone and refused to homer the price he told me on the phone I have five vehicles and will never take one back

Update..refunded $350 today... Still gotta get my windshield fixed, but at least the cash is back!read more

Two critical factors can make a company or its satellite office(s) excellent or poor at best…read more Customer-facing representatives are one of the first interactions a customer sees and remembers. That brings me here. In this case, I had three negative experiences with the same company--making the appointment and at my arrival. The Phone Appointment: The agent was challenging to understand. Her end had a lot of static, and she spoke very softly. This was not the interaction of a caring representative but rather very scripted. In the end, she made the appointment for me. Reminder Texts: Way, way too many automated texts before my appointment - for a simple rock chip. In-Person Experience: We arrived, went inside, and an employee asked why we were there. She had an arrogant persona with the warmth of a snowpea. It was almost as if she was irritated because we were there for something small versus a big-dollar repair. Both of my kids took notice of her attitude. She spent about 7 seconds looking at the area of concern before telling us that the damage was too minor to repair. She quickly went back into the building without saying anything to us. Gosh... I guess we will see ourselves out. We have several vehicles. I'll remember this experience for next time, but we will not consider Safelite in any circumstance.

My first experience with Custom Tints in 2014 resulted in me returning to them again in 2018…read more Always accomodating and easy to talk to, they actually exceeded my expection this time, and called me sooner than I expected to tell me that my vehicle was ready. Time is the most cherished thing that anyone has, and the fact that they were respectful of mine strengthend their relationship with me and made me feel appreciated as a customer. They even gave me a nice parting gift..lol As far as I'm concerned, they get my business and referrals any chance I get. Thank you! keep up the good work!

Nice people, reasonable prices and quick service. I am going back to have the rest of my windows…read moretinted.

I had three windows in our house with cracks in them. Only needed the glass replaced. Someone…read moresuggested I call Floyd glass and window. I'm glad I did. They sent someone out to give me a bid within two days of me contacting them. The bid was very reasonable. The gentleman who came out let me know it would take about a month to order the glass and get it in stock. They just came and installed the new glass today. They were on time they honored the bid they gave me, they were polite, and did excellent work. I'm no expert on home windows but if I have any need for repairs in the future, they will be my first call.

I had a somewhat urgent need for a small project. It was a single pane in an OLD wooden window. Not…read moreonly did Floyd work me in the next morning they did not overcharge me for the short notice. The technician that completed the work was extremely nice and very professional. I can HIGHLY recommend Floyd Glass & Window!

Excellent work and very fair prices. Responsive and came in less than 24 hours from our initial…read morecall to give me an estimate and once booked, came to my home and did the repairs to my car right in my garage. Cannot tell anything ever happed. Will definitely call Dan next time I need dent repair and will recommend him!

Dan, "Lt. Dan", did an awesome job on a large dent on my BMW 235i driver panel. No scratches but…read morehe said it was hit hard. It looked like a shopping cart or something ran into it at full speed. He worked for 30 mins on this dent and got it as close to new as possible. It was a tough one right on a crease but can't see it now. He also cleaned up a small one on my rear wheel panel in a few more minutes. Excellent work and saves time at the body shop and an expensive bill, even if insurance covered a majority.

Impossible to get anybody in service to answer phone to schedule service. Called multiple times,…read moreno answer in the service dept, supposedly they will call back? Dean Team very quick response, time to change?

Disingenuous liars. Similar to POS phone scammers…read more Sales person Stephanie confirmed pricing twice with me in the same day. I directly asked if there were going to be any surprises and she said "All good, see you soon." When I arrived at the dealership, Stephanie was 'busy' and I was greeted by some other Sale person. I again asked if we were aligned on pricing and he pulled up on their system the numbers Stephanie confirmed with me earlier. Then everything imploded when 'the guy' behind the glass wall (sales manager) produces pricing that was literally '000s of $$$ more per month AND '0000s of $$$$ more down. He literally said the confirmation with Stephanie never happened! Of course he couldn't bring her into the convo because she now left the dealership for the day. Stay away. These POS have no conscience. I should have read the reviews before wasting my time.

I paid $625 for ceramic tint on my brand-new Ford Explorer. The first time I went to pick it up,…read morethere was a hair (or something similar) stuck in the driver's side tint. The lady took it back to be redone, but when I got the car home, I noticed problems on multiple windows. Update 2 - I went back for a second redo, this time on the front driver/passenger windows, rear trunk glass, and rear quarter windows. When I picked it up, I saw that the defrost lines on my rear glass had been scraped off. I was told it was "just bubbles" and they would go away, but if you search "broken defrost lines from window tint," you'll see exactly what mine looked like. I pointed this out immediately, but the staff brushed it off and told me to call them in a week if it was still an issue. It was very obvious, and I asked them to take pictures, but the lady didn't seem to care. They told me they had "gone over it thoroughly" this time, but clearly not thoroughly enough if no one noticed the missing defrost lines. After going back and forth, I ended up scheduling a replacement rear glass and re-tint. Update 3 - On my third visit, they replaced the trunk glass. I brought it home, only to find the trim on my right rear door was now cut up. Completely unacceptable, especially on a brand-new vehicle. At this point, after three visits and being told that multiple people including the managers "went over it with a fine-tooth comb," the workmanship is still sloppy. This is not the quality of work you'd expect for $625. If you're reading this, save yourself the trouble and go somewhere else for tinting. There's no excuse for this kind of job on a new car.

Had a very bad experience with one of the managers here Jason Prott that cost me thousands of…read moredollars. Jason agreed to sell me an item that was owned by VIP Auto Accesories. I made special arrangements to have a shipper pick it up. The night before, Jason cancelled. Not only was he extremely rude and condesending about backing out of the deal, he called me names and said it wasnt his problem and kept hanging up on me and dodging my calls. I tried to get the contact info of the person who it was sold to so that I could pay more and try to get it back, Jason refused. Then I called VIP, talked to a different manager, who promised to call me back and never did. I purchased this item new, then VIP bought it, and I wanted it back and they laughed at me and instead sold something sentimental to me to sombody else. I really dont appreciate it and I would do business elsewhere! Unethical business practices!