2.5 Stars now. I've been ordering cookies from Chip for about 1.5 years now, ever since my friend first brought back a box of their delicious Biscoff chip cookies from a work trip to Idaho. The cookies were so good that I was excited to discover they ship nationwide.
I've tried several of their flavor of the month cookies, and while I haven't loved all of them, I couldn't deny the quality of their cookies and service. I always received my cookies expediently and without issue. Until recently that is.
A few weeks ago I ordered their current cookie of the month flavor- the Snickershoedle chip, described as a snickerdoodle cookie stuffed with Biscoff cookie butter. I ordered 2 boxes and received the first box after a short delay, which wasn't actually Chip's fault but due to postal service being delayed in general due to protests. However, when my box did arrive it was damaged. Again, this isn't necessarily Chip's fault as they did have a fragile sticker on the box. But once I opened the box I realized two of the cookies were broken into pieces, and the other two, which were lopsided in shape, started crumbling into pieces as soon as I opened the wrapper. One of the cookies also didn't have much cookie butter filling in it, as advertised.
Just as concerning was the shoddy wrapping that was done this time around. The cookies were wrapped but instead of being sealed like they used to be, the wrapping was taped together. To paint you a picture, the cookie and the packaging basically looked like how cookies your friend who doesn't bake often would make and send to you, and not how you would expect a store bought package of cookies or bakery cookies to look.
The last problem I had, which I don't entirely blame Chip Cookies for this specific issue, but wanted to bring up to highlight how unfortunate this entire recent experience was, is how I never recieved my second box of cookies. Usually when I order more than one package of cookies, they tape the boxes together and I receive my entire order together. That didn't happen this time around, and when I got the email notification that my order had been delivered and completed without mention of the other missing half of my order, I became concerned. I emailed right away, and I will say they did respond and work on figuring out the issue. A couple days later, after I emailed again, I was told their delivery specialist forgot to send the second box of cookies I ordered, so they offered to send me a new package or refund. And since I wasnt happy with the cookies I did receive, I decided on a refund.
I'll end this review by saying I would like to order from Chip Cookies again some day, especially when they start selling their delicious Biscoff chip flavor cookies again, but I know I will be hesitant to do so given this past experience. read more