I decided to try this place after driving past it for the past 5 years, maybe it was the Purple exterior color that felt out of place for a Chinese Restaurant, I should have kept going!
I took a seat and observed the wait staff who appeared to be professional in the orders they were taking and was looking forward to hopefully good tasting Chinese Food.
I ordered General Tao's Chicken and Shrimp with Lobster Sauce, when brought out I immediately
was disappointed before it even touch the table, the chicken I was expecting much being as expected just deep fried chicken in a batter, However the so called Shrimp in Lobster Sauce was a joke.
Menu stated Shrimp in pork with Green Onion and Onion.
These are the typical ingrediants used in Lobsters Sauce being either Brown or White.
Brown Sauce with Pork and normally White Sauce normally without out the Pork.
What was presented as the Lobster Sauce with Pork as traditional Dish was mini pieces of Watery Pork in clear broth, a few pieces of Green Onion and a huge amount of what appeared to look like a 1/2 of large sautéed Yellow or White Onion across the top of the entire dish.
Definitly it eye appealing or what I was expecting, I can eat a normal amount of Onions in a Prepared Dish, but certainly not this meal that was being referred to as a traditional Dish.
I stated to the waitress what is this and she stated what you ordered and I said this is not what it is being referred to and I can not eat that amount Onion.
She stated you don't have to eat it, but you still have to pay for it, I asked can I get something else, she said yes but you will have to pay for this dish plus the additional order.
I stated why would I pay for something that I do not want or is it what it is being referred to. She stated you ordered it.
I asked for the Manager and This women came out in a very unprofessional manner and states to me what's the Problem?
I asked are you the Manager, she said to me, No the owner!
I now had a good idea as to what I was dealing with, a causation owner of a so called Chinese Restaurant lacking an Class what so ever, no option being offered other then pay for it, Pick through it or take it with you or I will call the Police.
I stated I was not going to pay for something that it was obviously not, she returned with To Go Boxes and a bill.
I approched the Register and met by Six people acting as I was attempting to Rob the place with panic written all over their faces, not will to hear with what I was sayin, they called the Police, I stood waiting by the door for the Police to arrive for 15 Minute, did not attempt to leave which I could have simply done, then called the Police myself to have an Officer Dispatched to get this resolved.
The Officer showed up 10 Minutes later, I met him by the door introduced myself as the caller and as to the person called on.
I was given the opportunity to explain what took place and asked to wait why he spoke to whom ever, Manager/ Owner.
He returned asking me about how there is no picture of the meal and however that meals are not always as they are appeared to be, but the description given states what is in it. I stated rather than Shrimp with Lobster Sauce it be called Onions with Watery Pork Bits and 6 Nickle Size Shrimp for $15.00.
He said do you want possibly something else in place, I stated that was not an option offered and he suggestEd I would probably still have to pay for a third Dish, I said no to the idea, he expressed his understanding as to my situation, you have to pay it, but perhaps take other actions to retrieve the paymen.
I expressed it was worth the time or expense to recover the monies, he agree, but I still had no choice.
I have never had a restaurant refuse me if a meal was not as it should be, alternative offered or just taken off the bill.
This place is obviously not concerned about the quality of what they serve but what ever they can get away with in keeping the sale rather than a happy return customer.
I paid the bill and left!
Bottom Line, horrible Customer Service, Two out of 10 on a scale for quality of food.
Cheap Chinese Buffet quality of food presented at real Chinese Restaurant pricing!
The website states Authentic Chinese Food and shows pictures of food that does not resemble their food in anyway or do the pictures of the the dishes used. All deceptive advertising, I should have checked out the Website first then shown them their food looks nothing like what is picture!
Highly recommended you keep driving by it as I should have done. read more