PLEASE listen to the bad reviews - they are 100% accurate. I used Neal 10 years ago, and back then, his service was great. I even recommended him to family and friends. But now? His work has completely gone downhill, and he clearly has major issues finishing jobs. Most recently, he scammed me out of $470. He promised to order my logs, and weeks later--nothing. First, it was a bunch of excuses, and now he has completely vanished. Worse? He blocked all my phone numbers. There is something seriously wrong here. It's clear he is using customers' money for something else because this pattern of delays, excuses, and disappearing acts is constant. DO NOT pay him upfront. DO NOT hire him. If you ignore this warning, expect to get ripped off. To make matters worse, he also did logs for my friends (who I had originally recommended him to), and they arrived broken. He promised to replace them under warranty. That was almost a year ago. Still nothing. Save yourself the headache and money--hire someone else. read more

Did not complete job but took my money. Would not respond to texts, phone calls or emails. I am filing a police report for fraud

Chimney Service Experts gave us exactly what we expected and paid for: PROFESSIONAL SERVICE & QUALITY WORK at a FAIR PRICE. Owner Neal Gibby explained the recommended scope of work for our exterior chimney repair in a manner that gave us great confidence in our decision to select his company to work on our home. Repairmen Clayton was amazing! 5 star company all around! Lenard McLin & Paul Nettle (Westview Atlanta) read more

Chimney Service Experts - Chimney Sweeps Near Me - Alpharetta, Georgia

DO NOT USE THIS COMPANY. I wish I could select less that one star. Do not do business with this company. I purchased the home a few months ago and wanted the fireplace cleaned. Everything was working prior to the service on 11/9/21. On 11/9/21, Neal sent out his technician, Clayton to clean the gas fireplace. In the process of cleaning the fireplace, Clayton was making some loud noises so I asked him to be careful and not to break it. He asked me to back away and not hover over him. (I came out of the room because I heard the noises.) Shortly thereafter, he advised me that he had accidentally broken the pilot assembly. He assured me that he would return to replace the part. I believed him and paid for the service. (Stupid me!). He seemed like an honest person and the owner was a veteran. I have left numerous messages to no avail. No one has returned my call. I've spent close to $800 for another company to repair the problem. The pilot assembly had to be replaced. I would warn anyone who is considering using this company to be careful. Clayton left the fireplace completely inoperable. DO NOT USE THIS COMPANY. read more

Pepe and his assistant were wonderful! They arrived early, cleaned the chimney and installed the logs in record time. No Mess AT ALL! Truly a beautiful installation! Highly recommended! Nice to have a friendly and professional team in these days of uncertainty. read more

Chimney Service Experts - Chimney Sweeps Near Me - Alpharetta, Georgia

Two guys with a flashlight and a shop vac for twenty minutes is not a $199 job. Spend your money elsewhere, this is a complete scam. I unfortunately fell for. read more

Neal Gibby is a scammer. Demanded payment by venmo before work done. Wanted new gas logs and rework gas valve. He has avoided all calls and basically disappeared. A police report has been filed today. Every place I can complain to, I will be doing so. Theif,scammer. Prove me wrong Jack hole. read more

I recently moved into a new house and discovered our gas fireplace had a leak. I contacted Chimney Service Experts and received a call back and email from Neal promptly. Instead of charging me to come out and diagnose the problem, which he could have easily done and I would have expected, Neal took the time to write very detailed step by step instructions on how to diagnose the issue, and how to fix what is most commonly the problem. Well turns out I was able to fix the problem following his instructions, and now we are happily enjoying our fireplace without the leak and a few extra bucks in our pocket. Really appreciate Neal's willingness to offer advice at no cost. We will for sure contact him in the future should we have a need, and recommend him to all! read more

Beware of using this company. I was charged over $1500 for chimney repair by Neal who I believe is the owner. Few days after the repairs, the leak got worse. I reported the issue and all I got was promises of coming back to take a look. It's been past 6 months and he has not come by and does not even answer my calls anymore. Once again, avoid Neal and his company, Chimney Service Experts. read more

Couldn't recommend this company enough! Neal was the only person I could find that was fast to respond, super helpful, and helped us get our gas log fireplaces installed super fast! His worker (I think Clayton) was very professional and did a fantastic job! Couldn't ask for a better price for the product and service we received. So excited for our new fireplace! read more

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Neel arrived at the appointment time, did the inspection, gave me his recommendations, said he would email a proposal that night with everything discussed and was paid his $199 00 chimney inspection fee. A couple days & no email/call from him so I texted & he replied he would get it for me when he got back to the shop. A couple more days & still no info so I left a voicemail. Still haven't heard back but it doesn't matter as another more reliable company chimney service company has already taken care of everything. read more

Neal knows his business and takes it serious. He is excellent at what he does and a true professional through & through. We had him service all 3 of our fireplaces. They had been sorely neglected by the previous owners. We were happy Neal came in cleaned them up, serviced them and got them all working in perfect condition. We also ordered beautiful new birch logs for our keeping room and them improved the space so much. We liked them so much we just ordered a bigger set for our great room. Neal will always be our fireplace guy. And I would be more than happy to recommend him to anyone I know. read more

Chimney Service Experts - Chimney Sweeps Near Me - Alpharetta, Georgia

Had them sweep and inspect my fireplace. Work was performed professionally and on schedule. I highly recommend Chimney Service Experts!!!!!

Great service even though I got bad news and a hefty estimate (Thanks unlicensed contractor I used beforehand) Neal was friendly and efficient- Also my cat liked him so that's an extra star there He let me know what exactly was wrong with my fireplace (everything) and how much it would cost to get it fixed--and why I need to get it fixed. The fireplace is literally crumbling but his even attitude made me resist my initial panic. I will use this service again to actually fix my fireplace when I get some money together-as I am determined to light a fire this winter!! read more

I recently had Neal over to check out my fireplace. He pointed out a few items that I will need to do. I requested an invoice and how much would it cost for them to do the work. I haven't gotten my invoice nor does he return my calls. I wished I had read the negative reviews then I wouldn't have used them. mike read more

I think we may have been scammed by this company. They came 2 weeks ago to give us a quote for a fireplace installation. We paid $75 for someone to come out and measure and then we never heard from them again. We have called both the person who came to measure and the office -- have left several messages on the voicemail, but no response. read more

This is a horrible business. Will not fix your problem just take your money Never call you back but just grab the money and run. Horrible read more

These guys are the biggest ripoff for a chimney sweep, wrap a sweep with an inspection. No prices on website... total bait and switch. All of the work they recommended was not needed. The owner Neal once he has been paid and has your money could care less. Use a bigger company with better reputation like Mad Hatter who stands behind their work and will be in business for the long haul. read more

I called and spoke with Patty. After extensive explanation of what I have, I was told that I'd have to spend $1700 to fix this. Also, a different man would come out first to prepare it. Patty instructed me that I'd have to call this man and stay on his butt about "actually showing up." I explained I'm an icu nurse and I'm not taking a day off for someone who "might show up." She also told me to start calling/hounding him now. When I hear that I have to hunt someone down to pay $1700 to fix something, no thank you. I'm not missing work when Patty made it clear this man is very flakey. Not how I do business. I called another fireplace company- in ONE MINUTE the nice gentleman on the phone helped me fix the entire fireplace for free! I now have a beautiful fireplace that didn't cost me $1700. It's clear this place is a rip off. Trying to sell me all new logs and charge me to "prepare" an already working fireplace. Avoid like COVID. read more

I had some problems with my fireplace, I called Chimney Service Experts. The appointment was easy to schedule online and the service person came promptly and did the job.He was very helpful in explaining how to operate a gas fireplace. Thank you read more

We bought our first house this past June, and had chimney service experts come out and get the fireplace ready for this winter. They were great and considerate of my house: laying out a mat before beginning work, told me everything that needed to be done today and everything that needs to be done in the future. Took care of everything today for about what I was expecting to pay. And gave me estimates for work that needs to be done sometime in the future. Did not feel pressured to get everything done at once and felt very educated and informed after they left. Whenever possible I like to support small businesses in my area, and this is definitely one of those small businesses that I trust and will have back to service my chimney year after year. Thanks! read more

Chimney Service Experts - Clean with a new gas starter. - Chimney Sweeps Near Me - Alpharetta, Georgia

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Quick response and service at reasonable price. Owner responde same day and provided quote based off pictures we provided.

Had a great experience with this company. Called to setup an appointment to have 2 fireplaces serviced. Technician showed up within a few days and was very friendly. Even better, while I asked that the fireplaces be cleaned as well as serviced, he advised that a fully cleaning wasn't necessary, and instead quickly vacuumed them out for free -- saved me $100! He also showed me how everything worked once he was done. I would definitely recommend this place to others. read more

Vision Fireplace is amazing. I had another company come out and look at my fireplace and they were not focused on customer service like Vision Fireplace was. Neal, the owner, gave me guidance and made the project as cost effective as possible. He really went above and beyond. I had used my fireplace not once since I bought the house over 2 years ago. Now, thanks to Neal, it is used everyday. He not only installed the coolest fireplace glass rocks, he alleviated my fear of using gas. I would look no further if you are shopping for a fireplace service company. read more

Chimney Service Experts paid special attention to every detail. From walking in the door and not destroying my property to getting my fireplace in top running order. Owner Neal Gibby was professional, knowledgeable and courteous ! I would recommend this company for all of your fireplace needs. He can service, repair or replace as well as build outdoor fireplace and kitchens! Very reasonable prices for a chimney service! read more

Performed multiple cleanings for me, as well as installed an entirely new zero clearance Quadrafire 7100 wood stove. The installation was a monumental task, and the team worked both amazingly quickly and carefully, putting extraordinary effort into making sure to not damage or dirty my home across the 5 days it took to do all of the work. Always courteous, always professional. Can not recommend highly enough. read more

We wanted to get my gas fireplace up and running before we held our open house. They had me scheduled within 2 days and they fixed the fireplace issue within 1 hour. I am very pleased with Chimney Service Experts and won't go anywhere else in the future. read more

Neal helped solve the problem so much. He is so down to earth. He gave great suggestions to fix it myself, or for him to do it. He is awesome and extremely helpful. You don't see that kind of customer service these days! read more

Very professional service! I requested information thru the Yelp app and they responded right away with details, including an up front quote. Service was prompt, clean and they solved my issues completely. Will be using them again. read more

I had my chimney inspected in August and was worried about having someone tell me I needed a laundry list of items to be done and be stuck with a big bill. I was pleasantly surprised when he said every thing looked in order and I didn't need to clean it (and pay for the cleaning). He even patched a hole where the gas line meets the wall at no charge. I love how honest these guys are and love that I'm supporting a veteran-owned business. read more

Great communication with quick responses to all of my comments and questions. Detailed inspection with an itemized list of repairs needed. They worked quickly and efficiently to get repairs done in time for our house to go the market. I would highly recommend Chimney Service Experts! read more

Had a leak in the upstairs ceiling around the fireplace. Company was extremely responsive. Great follow up and service was done promptly. Needed a chimney shroud replacement. Replaced the shroud, checked for future leaks, and gave us a good warranty. Would definitely recommend this company! read more

Highly, highly recommend! Neal did our fireplace inspection at our new house and we found out we basically needed a full new fireplace. He worked with us a lot to plan out the new fireplace until we were happy with every piece of it. He provided many different options and suggestions that worked within our budget (we went with one of his suggestions for the surround and love it!) Took him only two days to remove everything from the old fireplace and install an entire new one with surround, at a very reasonable price. It looks beautiful and is everything we were hoping for! Neal will be our go to guy for any future cleanings/repairs. read more

Simply the best. Professional, knowledgeable and courteous. I have no clue about fireplaces. Neal not only thoroughly cleaned the fireplaces but showed me all the technical details on how to operate them. Terrific job. Highly recommended. read more

This guy knows his stuff. The owner himself was out here doing the work so you know he is going to stand behind it. I talked to a lot of chimney cleaners around here but none of them had the certifications and the knowledge this company has. The work was performed throughly and in a very timely manner with any issues and information brought to light tactfully and in an honest manner... If the issue is small and will be acceptable for a year or two more, that's what you will hear. He gave me all of the information I needed and allowed me to make decisions. He was definitely not a salesman and not pushy at all. Highly recommended. read more

Neal came by on a Sunday, right on time, and took a look at our fireplace. He was able to assess the issue and fix it for what I felt was a reasonable price. He was super friendly and helpful and responsive to my yelp messages. Now I'm enjoying my gas fireplace once again. Thank you! read more

Fantastic experience ! We had another company do our chimney sweep we were told we had a chimney fire and we should not have any more burning fires until we replace our chimney we were told the company Marco who is the manufacture of our chimney went out of business and parts are no longer available therefore we would have to replace the fireplace and were quoted just shy of $10,000. It would take 1 to 3 weeks to finish and we would have to redo our mantle etc! After doing research we found there are parts available and Neal was able to supply the parts and fix our fireplace in one day! Clayton was the technician and he had an associate with him they were very respectful of the property and cleaned up any mess they had to make it was immaculate when they left. We went ahead and decided on gas logs moving forward they also installed chard Majestic Oak and it looks fabulous. To fix the fireplace was roughly $2400 adding the fire logs it cost roughly $ 3000 all in labor parts materials and new gas logs. Neal and his team are " a diamond in the rough ". read more

Neal replaced our chimney cap on 03/06/17. He was friendly and efficient and the estimate was spot on. There were no hidden fees or extra cost. I will use Neal again in the near future for a fireplace makeover. read more

I'm thankful I was able to find Neal through yelp. He is very knowledgeable and thorough. I could tell he was trying to provide the best value for me and only suggest what was absolutely necessary. I recommend him to anyone that needs their fireplace or chimney serviced. read more