The funny thing is I almost changed my mind and went someone else based on some of the reviews that I read but my family wanted to stay. I don't normally give 5 stars but a combination of our great waiter, much better than expected food, and decent prices left me impressed. Ryan was a great waiter, he was polite and had a great sense of humor. Ryan interacted well with my family and sold items on the menu to us by good explanation and again, subtle humor. Overall, excellent job. We had the loaded boneless wings....:WOW! Much better than I anticipated, very cheesy and nice flavor! I had a humongous burger, I was ashamed after eating it all! Lol. They also had a pretty good $10 meal option of a nice sized salad, ample burger and a chocolaty dessert. Overall, a good enough experience to come back to Chilis for sure!! read more

I never saw a restaurant with children sitting belly up to the bar. Very disappointing. When management was questioned the answer was it is a family establishment. read more

Chili's - American Near Me - Westbury, New York

Salmon was good. Service was pleasant But the young lady who served us. Had long flowing black hair!! I really don't want to be served my food by a person whose hair is cascading all over with my food in her hands!! I thought servers were suppose to have there hair tied back for sanitary reasons I won't be back. Calling board of health read more

I was here about a year earlier and found it surprisingly good back then - easy 4 stars for food taste, freshness, service, etc. My, how a year changes things! This time around, the ribs were stale, the wings all breading and no meat. The service was callous bordering on rude, and barely present. Big drinks though - that counts for something... I guess. read more

FOOD, SERVICE AND DRINKS were Amazing! really Clean. My Compliments to the Chef, Server and Bartender read more

I love the value of their lunch menu, with all the wonderful choices, there's something for everyone. read more

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I guess I have to give Chilis one star (by default.) This being my first review I hesitantly descend down the path of food and business snobbery, and I don't know if its even fair to begin bottom feeding on the likes of a discount chain such as Chili's, but this experience has created a need to verbify a website, and for the first time YELP. Crowded to start, in retrospect can't even understand what the wait might be for, seeing that there is a halfway decent Cantina type spot two doors down. They tell us of a 25-35 minute wait and ask for a phone number. Moments later we receive a text confirming we are on the list and it includes a link to download the app . It says "Check you place in line with our APP!" Considering we are two, and low wage hostesses are not usually the best logistical calculators, we stay after seeing 9 open tables and 2 finishing. We also Also download the APP so we can SEE OUR PLACE IN LINE!. Now Chilis, as a corporation does my first experience using your new "technology" have to be a complete sham for you to obtain contact information? "There are 5+ parties ahead of you" DUH... that's why we downloaded the app to see how many there were, or is solely intended to be for people who are unable to count to 5? Worthless! After 25 minutes we were seated, several of the previously mention available tables were still not being patronized, and for a little bit of fun we checked the app again, you know to measure your technological advances, and still there were 3 parties ahead of us at time of seating, . Now the above was just the opening act, we came because we were hungry, had the reached the end of a strip of restaurants, and thought hey why not go here. The first thing we got was the fried asparagus, besides the breading almost completely falling off, after a little self assembly they tasted fine. We never had it before and thought hey this is good. Then came our dishes, not only Yelp worthy, but worthy of opening a Yelp account to do so! 1. Shrimp is not white, or spongy, or under cooked, or chewier than the gum that had just been spit out. It was pink in the picture so it should have been on her plate. My GF had about three bites and was already thinking her stomach was going to hurt. She does not eat meats besides fish and shellfish, so the thoughtful gesture of INCLUDING A CHICKEN CUBE IN HER RICE was not so well received. 2. I did not order my fajita meat, med, rare, and spoiled. Unless that is the combo where you get different styles all on the same plate. The beef tasted rancid, but the carnitas tasted worse. They were even more unpalatable, and gritty, and also had several different temperatures of cooking. About 3 bites total before we were on to the check. They forgot to bring us the rice that was an upsize option for .99 with the fajitas, so the manager had to be found to take that off the check. I understand that you are a chain, you offer lower priced food. But you market yourself as fresh, and it just wasn't even within an acceptable time-frame of being fresh. I took the items to go,just to get a second opinion, and gave the instructions "just taste that" and they spit it out. The only reason i did not bring it to the attention of management because, I did not want to be punished with the potential that another option may be offered. That was the last time Chilis will be an option, and even if it was the only option I would decline. A more fitting slogan should be "I want my moneyback, moneyback moneyback." Because you did not serve food that was edible, and the only reason i just paid it, was because i did not want to bring any stress to a Chili's waitress who probably had to deal with the repercussions of your poor management, and terrible products. read more

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Waiting time sucked, we called ahead it said 22 minuets we got there in 20 minuets still had to wait 37 more. There were 10 or more tables open, so I asked the young lady why aren't we sitting she replied the "guy" has to assign the seats which I replied I been here 35 minuets and I have seen the freakin "guy" yet. We finally got seated. The waitress greeted us pretty fast The food was ok The waitress was pretty good Over all was ok read more

I love that they revamped their menu infusing it with more dishes and even offer table side guacamole but come on, how do you rid the menu of the best ribs--Dry Memphis Rub!?? Chili's, stop playing and bring back the Memphis Dry Rub. I also noticed that some locations stopped offering the "happy-hour 2:1" deal. What's up with THAT!?? What's next, the awesome cheese cake with strawberry sauce?? read more

Ben and eric was our waiter and went smoothly until our friend coudnt find his phone so we had to end our night a bit early....But they new toys and they if u want to play games while eating...or you can just pay your bill right there without having to call your waiter so will be back to enjoy just this time was short. read more

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I ordered curb side And it was pretty busy due to the pandemic the girls were helpful but more importantly the food was exactly on point.... packaged neatly and was fresh I am very happy with the take out unlike other restaurants who just throw everything into a container this was so neat I appreciate it ! Fajitas are delicious! read more

The new salmon with green sauce is delicious. Had it with corn on the cob and broccoli, fabulous. JD the server was attentive and pleasant. read more

Best ribs on Long Island The 2 for $22 dinner is a great value. The salad is fresh & large Chili's is only place I go for ribs. I have been going there for the last 20years Vanessa at the bar is terrific she makes dinning at Chili's a great experience.io read more

My family and I ate here today because my sister kept talking about how good there food was, and I must admit she was right. As a party of 6 we were sitted very quickly. We were given two servers and they both were very friendly and polite. My sister raved about the Southwestern Egg Roll as an appetizer. Omg they were so good. I had the Fajita Trio good lord I didn't know I would receive so much food. Overall the meal was great, the service was fast and the Mango tea was the best. I will definitely recommend eating here and I will surely eat there again. read more

Very bad service. They got my burger order wrong twice. And it takes long time I had to take it to go. After I waited for alomst an hour. Never again going there read more

Well my hungover ass was still hungry so i went and ate more fattening shit. You know working on my summer body. We started with skillet queso and i had roughly 100 chips. Then i had the steak and chicken fajitas and corn on the cob. Yum took most of it home cause im a fat ass and will be eating them around midnight. Our server was awesome and of course at 10pm at night there were tons of crotch goblins screaming all around us. Why the fuck are these kids in a restaurant and not in bed? Shitty parenting. Anyway good shit had fun. Im done. read more

If you just stick with the basics, you'll be okay. Usually, this is true but I had a tequila chicken dish that was pretty good for a chain restaurant and the my brother had some other mexican style dish and we were both pretty happy. It's a good place to go if you need food before or after a movie because you can walk to the theatre (Westbury Raceway Theatre is right there). I liked it but the staff was a little inattentive because I was actually hoping for a refill on my coke but no such luck and we had to catch our movie so my thirst was left unquenched. I will go back to try the ribs that everyone seems to love...except that guy Scott. I love ribs so this will be a good little test. read more

I'm a fan. I don't care if it's a chain restaurant. The food here is good and I prefer this place over Applebee's, TGI Friday's, Red Lobster, and even the nearby Cozy Mel's. My husband and I had a good experience. We had great service, even had a conversation with one of the waiters. We started with a triple dipper combo consisting of southwestern egg rolls, big mouth bites, and boneless buffalo wings. We then proceeded to the bacon ranch chicken quesadillas. Everything we had was delicious and plentiful. We also had the mango iced tea, it was yummy. The best part about this place is that the movie theater is nearby and lots of parking. Overall, I'm happy. read more

An insane wait but a good experience. Good selection of appetizers. Guacamole burger really good. Good atmosphere for kids. Loud. Good service. Good desserts. I am not a chain food guy but good for groups. Fair prices. read more

Aside from the wait (which is expected on a Saturday night), this place is great! Our server, Aisha, was really nice and attentive to our party of 4 needs. We went with the 2 for $20 deal that was offered and got the fries pickles and onion rings as an appetizer with chicken fajitas as an entree. I ordered the mango margarita on the rocks which was nice! If you tell them you want less ice you'll get more product (if you know what I mean ). Overall, I would definitely recommend this Chilis. read more

Chili's - Mango Margarita =) - American Near Me - Westbury, New York

Always a good, inexpensive bite to eat. This chili's is always cold but if your old enough to drink that helps lol. If you ask them to turn it down they say they will but who knows if they really do. Their ribs and steak are decent and the burgers are filling. Overall, they've got my vote read more

Chili's - American Near Me - Westbury, New York

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Was dragged here by a co-worked. The server was very polite (NO complaints about her). They have a very great selection with the menu so you definitely will find something. The 3 for $10 was the deal I went for. The Southwest Chicken soup was great and the Chicken Fajita pasta was very delicious. I washed it down with their 2 for 1 beer deal which is very good. No complaints here!!! read more

I truly have to say that when I went here the service was excellent! The server Brandon and his counter part, provided superb service. They were attentive and gave us suggestions. The food came out promptly and there was no long wait time between courses. The overall place was clean and tidy. Nice spot to come out with the family for an evening lunch or dinner. I give the servers much props for the exceptional service they provided. Will come back here for sure! read more

Ok, this guy is partial to this place. Maybe more than partial. I've been going to this Chili's since before I could drink legally, dated a waitress, and used the take-out parking space as my own. I could navigate to the bathroom blindfolded and spun in circles by an angry midget blowing an air horn in my ear. However, it is the consistently excellent food and 2-for-1's that keep bringing me back. read more

I was excited to come here for dinner until... There is a special going on for dinner. Two entrees and 1 appetizer for $20.00. It is a good deal. We started of with the Texas style cheese fries. When we got it, it was lukewarm and the cheese was already hardened. Oh why is it like this?? Another thing, the metal fork they have was so sharp, I accidentally bit on the fork with my fries on it and literally the edge of my bottom tooth was chipped. By that time, I didn't want to eat anymore... My friend had the cajun chicken pasta and I had the sante fe sizzling platter. I do not recommend the sante fe dish. It looked really tasty on the menu. Mind you, you get 3 pieces of soft wrapper with cheese inside and chicken on top with that green sauce over onion. Ugh..yea it was really heavy. Pasta was alright and a bit dry. My poor tooth.. sigh.. read more

Good food, worth waiting for. Andi was our waitress and was very nice. Brian, the store manager checked in with us and made sure we were happy. We'll be back again. read more

Chili's - American Near Me - Westbury, New York

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Chili's is definitely evolving with the times. This is our "go-to" spot for low key dinners with our toddler. We get four beers (two adults), appetizer (we love the mozzi sticks), entrees and a kids meal. With tip we still come out under $50 and it's a great, relaxing experience. We live nearby and only go mid-week, the wait for this spot can get crazy. read more

As the closest Chili's to us, we've been dining here as a family for many years now, and as a couple for many years before that, and very rarely have we received decent service from the wait staff. I can understand that they have a high staff turnover rate as most cheap chains do, but shouldn't friendliness, attentiveness, and basic levels of competency be a prerequisite for hiring? At this Chili's, it seems not. Also, it seems that cleanliness here has really gone downhill. Everything is sticky and they use the same, old, dirty rag to wipe everything, yet clean nothing. :( read more

The problem is with Chili's To Go: they have a dedicated To Go counter, but they never use it. This counter is conveniently located right next to a "mini To Go parking lot," but instead of parking and picking up an order, the customer is always told to inquire at the bar about their pickup order (apparently in an attempt to get To Go customers to buy a drink). Many times the bar is crowded, you can't get the attention of anyone behind the bar, and you have to actually wait behind people drinking at the bar in order to get your order. The "To Go" feature at Westbury-Chili's is a bust: it's simply too much of a hassle and takes too much time for a service that was supposed to provide a quick, easy pickup. Never again. read more

Chili's - It's a "To Go" order?  I have no desire to drink and drive... - American Near Me - Westbury, New York

Horrible service!! My first time at this franchise and probably my last. Our waitress was not attentive to our party of 13. I guess because gratuity was guaranteed she could careless and not once asked the table if anyone wanted refills or napkins. Two of our party members were here to celebrate their birthdays and when we asked to have them sung happy birthday our waitress just gave us a look and walked away. The only way we got service was if we had to hunter her down. She never asked if the Food was ok, never asked what she can do to make our service better and at the end didn't even ask if we wanted dessert. She never said goodnight after she dropped the food off she was gone for the rest of the night. Not one plate was removed from the table when the entrees arrived so we had to move the plates our selves and put them on the side. I didn't come here to work I came to enjoy time with my family and unfortunately I did not. Never again... read more

My after dinner thought was why did I expect anything different? The food was terrible. We had ordered two different meat dishes. Both of the meat on the plates were different colors, hard, and overall not edible. We sent back one of the dipping sauces on our appetizer because there was a hair in it. It wasn't even that busy. But again it's chili's what more can you expect. The two stars are because my sons pasta and chicken meal was ok and the dessert was good. But stay away from the ribs and fajitas (isn't that what they are known for?). Also as a waitress if you clear almost my entire my meal off the table - don't you ask why? A lost $70 for two adults and toddler that I'll never get back! read more

This is not the best chili's I've been to I got the regular cheese burger and it was cooked just the way I wanted. One bad thing is that we told them to turn down the air but they kept coming back and took like and hour to get it but our waitress was amazing and nice. read more

Pretty decent place, went there for dinner and was seated within 15 minutes of getting there. Place is quiet busy so expect to wait a little. Food as good and so was the drinks. Took a while to come out, over all pretty decent place to grab something to eat. Chips are a bit salty. read more

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Sat down for a table at 6. Place was a CF. hostess was very slow with seating people. Once we sat we realized what the issue was. Service was extremely slow, Was not because there was not enough staff. There were a lot of employees there. We had to ask for drinks multiple times, silverware and napkins. They were serving us and not clearing the table from the apps and then again with the dinner, table was packed with plates and glasses. We started to put our own plates on the waitress table where they enter the orders in. waitress was not pleasant had to constantly waive her down because she forgot something, and her response was sorry ill take it off the bill. Not for nothing NYS just had an increase in minimum wage. I guess that does not translate into better service. Houlihans just closed up the street. Wouldn't be surprised if chilis is next... read more

My girlfriends and I waited about 30-40 mins on a Saturday night which wasn't too bad, I like that they are up to date with technology & will text you when your table is ready. We ordered the 2 for 22 as well as the "1/2 loaded Texas fries" for an appetizer. Just a note on the Texas fries don't wast your time it was like 10 fries half of it had plenty cheese the other half was lacking and maybe 5 bacon crumbles. On to the entree no one complained so I'll say the fajitas were good I ordered the steak it was a tad bit chewy other than that everything was cool & I'm sure I'll be back. read more

Food wasn't that's good been here a million times sorry they fell off and drinks was water down

This is my family's go-to chili's. Honestly you can't go wrong with this chili's. The food is great and the price is right. The 22 for 2 is the best deal in town. The servers are alway nice and willing to help. The only criticism is that it is always understaff. Therefore even if there are tables, you still have to wait since there isn't enough servers. Because of this, I am very understanding of the staff. read more

The WORST experience at Chili's ever. The food was obviously very old. The fajitas were salty and all the sides (sour cream, guac, etc) came crusty. The shredded cheese was crunchy. Everything about then was disgusting. The service was bad, too. The waitress was nice but we saw her like 3 tinestotal. She was too busy explaining how ribs worked to the guy behind us who was obviously from another planet. Probably won't be back if I can help it. read more

Thoroughly unimpressed with chili's. The service was acceptable, but the server did get some of our orders incorrect if easily fixed. Service was slow and our food arrived decidedly warm not hot. Definitely avoid the Texas fries as they are very clearly microwaved in some congealed cheese concoction and extremely unappetizing. Also for a place that prides itself on its ribs it would be nice if they let the ribs do the talking instead of drowning them in sauce. To add insult to injury they tried to charge us extra for fixing their mistakes with our order. Easy pass for me! read more

I don't normally go on rants but this was a horrible experience for me and my friends when we came here for a bite to eat. The server was horrendous, it took about an hour for us to get served after he kept passing us by and ignoring us after I went about calling for his assistance multiple times. And it took another hour for us to get our food and drinks, which already offset how upset I was at the terrible service. And again after we ate and was ready for the check it was terrible. I don't know if this is a normal thing for this area or Chili's but I'm livid at the experience I had here. And while we are waiting for our food he had the nerve to sit down at a table near us and talk with his friends, they were cursing and being very loud instead of checking on our food items which was beyond disrespectful and because of this I don't think I will go to chilis again, told all my foodie and critic friends about this and they were astonished about what happened to me and my friends here. Tried to talk to the manager but he wasn't coming out from the back to talk to us. The food wasn't hot and we just had a terrible time, that is not a way to run a business nor treat paying customers. read more

Chili's - That is the waiter there, not checking on our food after an hours time and we kept calling for him to check if it's ready. - American Near Me - Westbury, New York