Myself and my parents arrived at this location at about 7:00pm on a Sunday and walked in to what felt like low 50 degrees F while it was low 60 degrees F outside. The hostess was polite, attentive, and we were immediately seated which was good; seeing as it was not busy at all. From there that's when our experience declined. There were four servers in the area we were seated, which we later were told by the manager that the servers were supposed to rotate around the area and server newly seated customers. We waited about 20 minutes and none of the servers acknowledged our presence although they very well saw us sitting in their area. We wound up having to grab the HOSTESS, who, did the waiter/waitress' job for them. Two of us ordered sweet tea and the other ordered water. The teas were not sweetened. Had the HOSTESS return them and bring us new ones which still did not taste sweet. Still by this time no server had acknowledged us to come take our order. After the second round of tea and it still tasting like regular tea did our server approach the table. Very apathetically "apologizing" for the wait, even though he looked at us while just walking around either to do something in the back or to talk to the other servers in the area. Seemed like he was avoiding us for some reason. He took our orders and disappeared. The manager then came out because the hostess acknowledged that we were all getting upset and let manager know. Management came out and explained to us that the entire section we were seated in was covered by all four servers and at least one should have come to start us off within of few minutes of us being seated. She also explained that the sweet tea was correct and was prepared that way. I've ordered sweet tea from this place many times and it has come out sweet, not overbearingly but enough to where it does not taste like regular tea. I would not have ordered it otherwise. We waited about 30 minutes for our food to come out, which is alright given what we ordered. The server never came to check on us. The only other time we saw him was when he brought our food out. We asked for extra napkins seeing as he only brought out two for a table of three. He never brought them nor came to check on us until we had to get his attention, twice; because the first time he just turned around and walked away; to bring us boxes and the check. Note that through all of this we did not make any insulting remarks or gestures to him but we were met with the same apathy. It's like the guy and the other wait staff present in that area didn't even want to bother with us. The manager despite knowing what had happened did not knock anything off the bill. The food was good so that was a plus, the only one. We won't be returning to this location ever again. read more