We stopped coming here a few years ago because the service and food was so terrible. We decided to try it again the other night and were pleasantly surprised. The service was phenomenal. Our waitress rocked! The food was delicious. Not sure if it is new management, but finally got it right read more

Daughter won award at school so I suprised her with her favorite meal. Ordered it ToGo. Steak, loaded mashed and steamed broccoli. Got home... everything shoved together in one container. It usually doesnt come like this.. Steak was perfect. Mashed was absolutely tasteless and the steamed broccoli was NOT steamed at all. Daughter was really bummed with her meal. read more

Chili's - American Near Me - Sheridan, Colorado

Server with Blue bangs was SUPER RUDE, i couldn't finish what i was ordering before she walked away from the table, seems like she hates her job. Should not work as a server or with customers at all with that attitude read more

Santa Fe Grilled Chicken salad hit the spot. I love this salad and the service was great! read more

Chili's - Nice fresh Santa Fe Grilled chicken salad! I love this salad and the service was great! - American Near Me - Sheridan, Colorado

Not sure how wait times work at restaurants. But I was told there was a five min wait so I put my name on the waiting list two hours later our table still wasn't ready. I never took my name off the list 24 hours later still no text ha. This place isn't the best chilli's because no on knows what's going on. read more

Update: last couple visits have had good food and service. Seems to be improved. I have had the fajitas and burgers lately, and both turned out good. Servers have been nice. read more

I hadn't been to this Chili's location for a couple of months. I decided to eat a quick lunch and get on with my day. The service was suspect at best. The 2 female servers were too busy complaining about the host who was late. They'd serve a table and go right back to complaining. I listened to this for 30 minutes straight. Let alone it was unprofessional, it was unsettling to listen to. They weren't nice people and they said some very mean things about the host. The food was average, but the atmosphere was toxic. I don't think I'll return to this Chili's location, it just wasn't a positive environment for their customers. read more

Last night my whole family (7) of us had dinner there. We should of left when we saw the hostess mopping up a puddle of water with paper towels. He didn't have gloves on, could of used a mop. He would mop and squeeze the water back into the puddle. He then without washing his hands, would take menu's and walk people to their table. Absolutely grossed out. I honestly don't know why we stayed. The food was not good. This was such a bad idea!! Never again will we eat there. Bummer, Chili's used to be good. read more

Happy Hour all day Mon-Thurs. My wallet suffered cuz I visited this new Chili's location on a Friday. Two Kamikaze shots = 12.50 Ouch! The Presidente Marg was quite tasty but, the Electric Lemonade was like a small Slurpee from a 7-11 in a fro fro glass. I heart Chili's tortilla chips, and dipping them in ranch dressing brought me back to when Chili's was my watering hole back home. Tasty fries that aren't too soft yet firm with decent seasoning. I wasn't overly impressed with the fajitas. Sometimes your memories of "yesteryear's" outshine the standard present times. read more

I've had better food in the military and that came in a box that had, "not for human consumption" on it. Burger was supposed to be medium rare but had a thick layer of char on it and was bone dry. I will never eat Chili's again. read more

Another chain restaurant. Chili's has to be a fave as far as Chain Restaurants. It has some great dishes. Don't expect anything out of the box, just par. I have come here for desert, lunch, dinner, late night dinner, you name it. All good. I have to admit I'm a sucker for the South Western Egg rolls. If you haven't tried them I recommend them. read more

On 90 degree day, they refused to turn the air condition on. I love sweating while I eat. WTF read more

Hoooooorrrrible Service!!!!!!!!!!!! got seated, waited 15-20 mins to order our food, didn't offer any refills, ordered a molten cake and had barely any ice cream. Horrible Chili's location!!!!!!! read more

Big, fat, sloppy, jaw crackin' BIG MOUTH BURGERS... Yummmy! Chili's definitely has that cold, corporate chain feeling to it... but I can't get enough of the BMB.... The nice part about the BMB is they realize how giant they really are and give you knife so you can cut them in half! Usually it's the only reason I go to Chili's, one more addition is getting the queso dip to start.... it's definitely not the healthiest of meals, but oh so good for the soul! They have a lot of HDTVs and decent draft beer deals during the Broncos' games, not to mention comfortable booths. For the rest of the food and the service, Chili's gets a 3... but the BMB bumps it right up to a 4. read more

I have frequented this Chili's several times over the last 1 1/2 years...the service is usually okay, not great but not bad enough to complain about. I visited Chili's this past Saturday and sat in the bar area. The service was once again just okay...it took forever for our food to come out and then the server explained that the new chef had made me the wrong meal and my food would be out shortly. I was not upset at this point, however, when my food came out a few minutes later I was shocked at the presentation and the overflowing amount of bean juice. I have attached pictures of what my meal should have looked like and what I was actually served. Having several years of experience in the hospitality industry I was very disappointed that the server even brought that out of the kitchen. read more

Chili's - What my meal should look like..... - American Near Me - Sheridan, Colorado

See all

We went to this place on Friday night 2/17 Ok, this is 3 stars solely for the oreo volcano dessert we ordered. It was awesome! On the other hand, we went to get a couple drinks before we went to a movie at Regal Point. I ordered jack and coke which is pretty self explanatory, and it was 2 for 1 which was cool. My boyfriend ordered a Grey Goose dirty martini, which was WAY too dirty. I tried it and couldn't even taste any vodka, just salty olive juice. I really enjoyed the bartender, he was super nice and recommended the awesome dessert, but he needs some assistance on making a dirty martini. $8 for olive juice/splash of vodka is not cool. read more

Dear Chili's, My steak was yummy and full of flavor, too bad I could only eat half of you since you were mostly fat and gross tissue. I asked for plain regular mashed potatoes and got them covered in gravy (what is this texas?) And also 3 things of broccoli does not count as a full side of veggies. Moving past my food the service was not so great, nor good, the server refilled my drink once. i even did the loud sluuuurp sound as he walked by so he would get the hint. nothing. He didn't even come by to ask how our food was, or how we were doing. If that wasn't enough to turn me off this chili's our seating was the icing on the cake. We were sat next to where all the servers hung out. which i can handle. I can't handle being ran into not once...not twice..not even three times..but five. five time. It was so bad that the potted plant next to me nearly fell over into my food. No one even said "I'm so sorry" or even looked at me as they hit, ran, and pushed into my chair. If a push and a shove [as well as a plate of grease] is your idea of a good dinner than stop in here. If you want to be treated like the paying costumer you are and be served a plate of food you can eat go else where. Maybe even to one of the fast food chains next door. It will be well worth it. read more

Went here before a movie. There was about a 20 min wait. We did the 2 for $20. the food is good. The beers are on the small side. Happy hour is okay. 2 for 1 but like I said they are small so it like you are just getting one. Its a Chili's ok food, ok drinks but easy and quick. Good service and good deserts. read more

We visited here for a very special personal event with there being just 5 of us. We were they in celebration of a loved one lost. The food was good for but 1 of us who ordered seafood and was presented an over seasoned dish. We are not the type to get into any kind of Confrontation so it wasn't mentioned to the waiter. The service was good and they even seated us somewhat private under the circumstantial. We will be back for occasional things but not for any type of special occasion again. read more

Takeout from this spot is ok great food but it's not always accurate. I hate leaving this review because I am a regular customer and it is convenient for me. Just wanted to let the manager know there is room for improvement for sure with accuracy of take-out orders. That being said, I am placing an order here soon as lol. read more

I cannot imagine how anyone could give this Chilis a bad review. You people knew you were at a friggin' Chile's. Fine dining isn't the point. If you want consistent, yummy chain food at fair prices, a nice cold beer and AWESOME service, Chili's in Sheridan Town Center is for you. I have never had a bad experience. Their "team service" philosophy works extraordinarily well. My kids love the place. read more

We love all the food here. Southwestern eggrolls are awesome. The boneless buffalo chicken salad and the smokehouse burger are amazing!!! read more

Chili's - Southwestern egg rolls - American Near Me - Sheridan, Colorado

See all

If you're going to offer curbside service then you need to do it... waited 12+ minutes in my vehicle and wasn't acknowledged... ended up having to go in to get my food that was ready but no one could offer the service I requested and bring my food to my car read more

Atmosphere was good, waiter came quickly to take our order and he was pleasant, but took 30-40 min to get our food. My plate was perfect, my fiances chicken and ribs were cold in the center as if they were sitting in the fridge. Had to send back which took another 30 minutes. Was not a pleasant time having him watch me eat and i had to sit till he received his food and ate as well. Good thing we chose the late movie. read more

Well this being my third bad experience here, it's time to make a review :( I love Chili's, I worked for them for 5 years through college, but this location specifically has just hit rock bottom. After placing a to go order in the middle of the afternoon, I waited 20 minutes at the restaurant to be told they forgot to make my Texas cheese fries, and had to wait 10 more minutes. Then when I asked to speak to a manager TWICE, he was too busy to speak to me. Props to Chrissy? The bartender was running her ass off getting stuff done, so one star there. And the food was great, so another star for the kitchen efforts. It's clear that management here either doesn't know or doesn't care how to treat customers at this Chili's location. Take your money to the Chili's on 1st and Wadsworth, that's what I'll be doing. This location was recently closed for plumbing renovations? But it seems like management didn't fix their shit! read more

Sat at the bar and was not offered a water. Ordered a beer and did not receive it until my meal (there were 8-10 people eating throughout the restaurant ). Food was luke warm. read more

Worst experience. Worst service. Whoever is running this place needs to tighten the reigns!! Teresa is hands down the worst server I've ever encountered. We were seated by 10:18, we only planned on taking a few drinks and the first thing out of her mouth was "You guys ALL KNOW we close at ELEVEN??????" Yes. We knew and had no intention of staying even 30 minutes. She had the worst look on her face and was extremely rude. She didn't even ask half of us for our order. After sitting and waiting for her to ask what we wanted we decided to get a manager. The manager spoke with her in the back and then decided to come out and accuse us of calling her names. Despite her being rude we were all still happy and weren't rude in any way. Mind you, I'm sober this whole time and we have a police officer in our group as well, we know how to act. So Phil (the manager) took over for her because she started crying when he confronted about her attitude in the back. And we left. Right after 11pm. I know it sucks getting a table before close, however we weren't planning on staying or using the kitchen. Regardless, you take that table and still have a good attitude even if it's a front. That's what servers do but she obviously can't handle the job. It was a classic move for her to turn the tables on us, I've worked in the restaurant business and I've seen servers do the same when they're in the wrong. But for the manager to come out and openly accuse us of calling her names!? She handled it wrong, he handled it wrong and I will make sure everyone knows what kind of service they have here. They obviously hire anyone who applies, it's a joke. My tip to her: get a new attitude, fix your sour face, or get a new job in a better surrounding that you can handle. Just because you're miserable in your choice of employment doesn't mean you treat people like shit. read more

Used to be pretty good but now their cook is not good at all. Overcooks everything. My wife got a burger there and it was burnt. We got chicken there and it was overcooked and dry. I got a 6 ounce sirloin and sent it back twice. I asked for medium and both times got well done. Management was very apologetic, but it doesn't make up for a poor cook. Will find elsewhere to eat in the future. read more

Worst chilis in Colorado! Every time we come here, we wait forever for a table only to see that half the dining room has empty tables. They don't seat anyone, they said, because the kitchen is always behind. Once we are seated, it takes forever to get food. The salsa is clearly watered down. Food is cold. We come in in the evening and get home after 9pm without fail. We are stupid enough to come back once in a while thinking it might be better. This place seriously needs new management and a new staff! Will never come back. read more

The server staff at this location is fantastic. The General Manager is terrible though, and it really ruins the whole restaurant. He has chased almost all of the senior kitchen staff out of the restaurant for one reason or another, and he is extremely rude and condescending towards his employees. No leader should treat their people that way. Any GM knows that if you treat your staff like you actually care about them as human beings, they will go above and beyond for you. If you do the latter, you will get the latter. And that is exactly the experience you will get at this location; a great staff that feels terrible. It would affect anyone. Good luck. read more

Very disappointing! Slow disorganized service and this isn't the first time trying this location. Our server tried his best but seemed overwhelmed. Drinks were never refilled and it took 20 minutes to get chips and salsa! As I'm sitting here writing this review it's been an hour for a burger!! Seriously this location needs retraining ASAP as it's failing in every aspect. read more

Food was very solid. Would have liked better service with drink refills and other check-in. Would recommend chili's but maybe a different location. read more

SALT. Lots and lots of salt. And then, just a little more salt. We got some gift cards for Christmas to Chili's along with some movie tix so we thought we'd better use them before they expire and headed off to this Chili's since it was close to the theater of choice. I've never adored Chili's but it's always been an o.k. place to go. Generally, I think with chains you know what you are going to get. Usually a 3 star meal with alright service. Nothing wrong with that, especially when it's on someone else's dime. That being said, WHOA!! Hold the salt already. I think I drank about a 1/2 gallon of water just to wash down the saltiness of my steak. I couldn't even finish the thing because it was just so salty. The portions were good, the service was good, but I think my regularly low blood pressure may have shot up a couple (like 50) points after eating this meal. Needless to say, I didn't have popcorn at the movies. My body wouldn't have withstood more salt. read more

Shocked to see this place doesn't have many stars. Me and my other half go here ALL the time. We're big on To Go Ordering. Food is always good, Sometimes I have to go to the Bar to pay/pick up my order in which a bartender usually isn't there so I have to wait a few. I understand they're busy in the back somewhere which is fine. Normally when we go it's pretty slow at the Bar so that's totally understandable. I'm giving only 4 stars because unlike other Chili's they don't bring your food out to your car. That's kinda the whole reason for 'To Go' and this is the only Chili's that doesn't ask what you're driving and bring out your food. Which isn't a big deal and nothing to make a big stink about. read more

Worst chilis ever, listen to all the reviews and don't waste your time or money going here. Ordered food online in hopes that they wouldn't screw up this order (as they have done the last two trips here) but of course they completely screwed this one up as well. After picking up the order and driving home, we realized that 2 of the 4 orders were wrong, and what's worse is the southern smokehouse burger was a complete joke. It was a hard as a hockey puck and container 2 sad sorry pieces of bacon (I posted a picture of what we got and what we're supposed to get).....and that's it. My husband drove the burger back to the store to talk to an employee and she offer to have the cook make it again ....no thanks they have screwed up our final order and we will never be back. read more

Chili's - What we got....and what we were supposed to get. This place should be embarrassed to send out food like this. - American Near Me - Sheridan, Colorado

Probably the worst Chili's experience I've ever had recently. Not the food- not the drinks (kinda hard to screw up opening a bottle of beer) This review's low rating is totally about the bartender. I met a friend at the bar who was running a little late. HHmmm--ok park at the bar and have a coldie ?? What a great idea-- evidently the bartender didn't think so. I'm not a 20-something girl with her tatas pushed up trailerpark style (Thank God !!) However - I waited and watched Rico Suave attempt to charm his way into the rest of the night with 6 or 7 girls (who arrived after me) instead of focus on his job as a server. My buddy got to the bar and was asked if he needed a minute to order. I was thinking - well-- ummm-- I've been here for almost 20 minutes and haven't had the opportunity to order anything!! I did get a beer and the steak quesadillas-- which were fine. I paid my tab -- which again I had to request twice due to his "Skills with the Ladies" Paid. left no tip. didn't really want to chat with his manager at the time-- I just wanted to get out of there. read more

Literally the worst customer service I've ever had. Every time I go there, they never have enough silverware at the table, and when you ask, it's a god 15-20 minutes before you get it. The food always comes out fast, but sitting there for 15-20 minutes waiting for NAPKINS AND SILVERWARE?!?!?! Don't recommend... read more

Rudest hostess ever and the manager talked to us but she wasn't going to do a thing. The hostess made my friend cry and did not bother apologizing and then yelled at me. Will not patron a place where anyone is able to disrespect another person like that hostess did- they don't care about you. Their food is pretty awful so you would think they would at least try to provide decent service. Go anywhere but here! read more

The burgers make you feel like a kid again. I love a good "run down your chin" burger. Great lunch spot! Very reasonable prices and the chocolate lava cake is to die for! Wonderful service too! read more

This is my 2nd time being forced to sit in the bar. The server is non existent the chips were cold and stale. I waited forever for a wilted lettuce salad. My food had an awful after taste that left a gross feeling on the inside of my mouth. I love chili's but this location sucks. Time to shut it down. read more