My stomach hasn't been right since I ate here. First, we stood that the little entrance for a while, waiters passing us, looking at us but not seating us. So here comes the manager and he reprimands them for not seating us. We had a young server, fine but he was uninterested in serving, seems to like socializing with his coworkers. We had a good size party-6 of us, but the food take a little while to come out. Food was hot, classic American, he did keep the soda coming. Dessert was tasty as well. So later that night the stomach assault began. I'll save the descriptive language, but it was horrible. The kids were saved, they only had a touch of it. In general, the service at the restaurants around the hotels is horrible, the food is not far behind. read more

This place was terrible I walk out on a table full of food. We sat more than an hour for burgers we didn't eat. They said they forgot about us manager was unapologetic and lacked leadership. The fries were cold and had a ton of salt on them. My sons burger they microwaved it and the bun was hard and burn when I showed the manager she said you want me to get a new bun. No you should have ran to get a new burger. Who wants to pay for food that is handled like that. She doesn't deserve to be a manager. She is clearly a worker. This place has fallen off badly I would never go again and I suggest you don't either. read more

We sat down at the bar and the bartender quickly greeted us and gave us our drinks after that it was the most we saw her all night. It took us 45 minutes to order because she was off talking to her friends on the other side of the bar. Every time we needed something we had to flag a waiter down and it was always another waiter that saw us with our hands in the air trying to get the bar tenders attention and would have to go interrupt the bartender talking with her friends and tell her we needed her. I'm sorry her job is to work not to talk to her friends all night. Even though this is close to my hotel I probably won't be coming back again because her service was so horrible. read more

Got some nachos for car side to go and they were awful. They were obviously microwaved and the cheese was hard. There were like 5 nachos and they were horrible quality. Waste of $10 read more

My mom and I went there today to eat. Our server's name was Wes. He was amazing. Made my mom and I feel super comfortable. Talked to us about everything from complimenting my beard to making good suggestions about food. Definitely recommend this spot to anyone. read more

poorest service of any Chili's location. If you place an order online, and pick a time that it will be ready for pick up, it will never be ready at that time --- be prepared to sit. Don't even think about calling to place an order for pick up, as they never answer any of the phone extensions. read more

Well I heard about Chilis and was really excited to go until I went there. The seating was tight and tables were close together. Plus the food options were ok but mostly American styled food. If I had to pick the best thing in the resturant it would have to be the service but otherwise, I really wouldn't recommened going there. read more

This is supposed to be a fast food place....could have fooled me! It took 45 minutes to get our food and at least another 15 minutes to pay. Server did not come to check on our table or offer us more water or drinks. We came here for lunch expecting it would be quick because there are a lot of offices around, but that was not the case. Oh and they have these stupid trivia things here now to distract you from how long it takes to get your food!! read more

Absolutely terrible. DO NOT come here! Came here on a Sunday around 5pm with a party of four. Restaurant was not busy and some how the server Angelica still managed to take twenty minutes to greet us. When we ordered drinks they either came out wrong or did not come at all. The manager who ran our appetizers to the table told us he would come back with side plates and never did. Once the food was finished we stacked the dirty plates at the end of the table and they sat there as numerous employees including a manager, walked by them. Sides that we ordered were missing from the entrees. Water had to be asked for three times before it came to the table. The server was polite but completely oblivious to the poor service and therefore was unapologetic. At the end of the meal when we brought all these mistakes to the managers attention, he simply said he would go to the back and find out what went wrong. We never saw him again! As a party of four, whom all work in the food/service industry, we understand that mistakes happen. However this experience was absolutely terrible. By far the worst experience I've ever had in a restaurant before. Which is a shame because I enjoy this particular chain, however I will not be coming here again! read more

Chili's - The stacks of dirty plates that sat on our tables for a half hour! - American Near Me - Secaucus, New Jersey

The company I had was far more better then the food to be quiet honest. Don't get me wrong it wasn't horrible but still not for what we paid for. Our waiter seemed over worked he had too many tables to wait on and use to to forget to bring drinks and food to our table...... And to top it off the deep fryer broke down so no one could order the better things on the menu... read more

Amazing food i always go and order the 35 dollar course for 2 people which includes 2 margaritas one appetizer one main course for 2 and dessert. Last time i went i had very bad service with the server. Jared the server that night was lost forgot about our food, forgot to bring my food non spicy, i asked for dressings on the side which they never came. He also added the desert in the bill at the end. I had to remind him for the second time it was the special of 35 dollars. He took for ever to change the bill again. Other than that food is always excellent but service sucks read more

Worst service ever I ask for chicken quesadilla not onions and it had more onions that chicken I told the waitress about that and she say to sorry and she said do you wanna to go !! What parts of not onion they don't understand!!!! I will never come back this place !!!! read more

Horrible service and food the fries were stale and ice cold laterally could not eat it and told theserver and he said sorry and walk away to only return with the check not good. Management sucks i will never eat here again read more

Brandon was my server and he was beyond amazing! His energy and politeness was beyond exceptional. He made my experience here magical.

Horrible service!!! It took us nearly 45 mins to put in our order while the restaurant was not full. We watched the waitress having conversations with coworkers. We spoke to the waitress's partner saying we were stepping out for a second then they moved all our stuff off the table. At that moment we realized we could have just left and not paid for our drinks with the lack of attention they were giving customers. By the time our food came out it was cold and ill prepared. I use to come to this chilis because I loved the customer service and today I've decided I won't be returning ever. read more

The bartender was rude when I told her I didn't want sugar on the strawberry margarita. Plus I saw fruit flies all over. Food was microwaved but cheap. So yay read more

It could have been a lot better! It was lunch time on a Friday so you would think that the service would be 100% took my mom there and we both got the lunch special! Soup with hamburgers! The soup was not even hot. When our meal came, my mom asked for mayo and the waiter forgot. Another worker came over 5 minutes later asked if we needed anything. She brought out the mayo instantly and then shortly after our waiter came over and said "oh you have mayo? I was waiting in the back to get it!" read more

Horrible! Bad service. Waiters are just bunch of jerk. Even the manager is 100% lazy and jerk. Not once but Always they confuse our food.

This place is a JOKE like seriously a joke! A coworker and myself decided to grab a bite , walked into establishment was greeted and seated within a min (this was the only positive interaction) waited for about 15 mins before I decided to find a waiter/waitress 1 strike After waiting another 25 mins just for two beers and water we deceived to just place everything in at once ( that's strike 2) the wait for food was about 15 mins which is totally normal , my co workers food came out cold ( she ordered a burger and a side salad) my food came out on a dirty plate A DIRTY ASS PLATE , I said to the waitress who had to be about 18 and clueless to life and a job "what the hell is this " she looked as if there wasn't a issue , I immediately returned my food and asked it be remade and sent out on a CLEAN WHITE PLATE , 5 mins goes by my food returns on a clean BUT food wasn't remade at all , The food that was currently sitting before me was in fact the same contaminated food from the dirty plate I requested the manger explained to him about my horrible situation and he decides the meal is on him , DO YOURSELF A FAVOR SUPPORT LOCAL BUSINESS AND FIND A BAR THAT SERVES FOOD WITHIN YOUR LOCAL AREA , THERES ALOT OF HIDDEN GEMS AROUND read more

went for dinner, it was a disaster, everyone who came after us, ate and left, while we waited for a waitress that was too busy running the bar. when we asked for the food and why it took so long, she brought it out, cold, then disappeared again, with no choice, we ate some of the cold food, took another 30 min to get the check and will never return read more

When we walked in, it took approx 5-7 minutes to be greeted at which time we were greeted by a male with his head hung. Maybe he was sick. I don't know. He then sits me and 2 small children in a freezing cold corner booth by the bar. I asked to be moved. Wish I had got the person's name who moved us because he was the only bright part of the entire outing. Had to wave down a manager just to get some drinks. Then he tells our waiter to get them which made our waiter mad that we couldn't wait ANOTHER 10 plus minutes to order something to drink. Finally ordered quesadillas and specifically asked that nothing else be on the plate. But wouldn't you know that lettuce came on it anyways because people really just don't care. Anyways, just an uncomfortable dinner for us. Our server only stopped at our table to take our order because he couldn't take it while walking. The rest of the time he did "run-bys" and was just unfriendly. Food was mediocre at best. read more

Food was great, service was bad. The kid who attended my girlfriend and I had a nasty attitude and complained about how much I tipped him. The staff there has way too many young people probably still in high school so it could get a little messy. One of the girls dropped some sauce on the floor as she walked passed our table. read more

Low rating for one simple reason - HORRIBLE service. Went for lunch / place was not even close to being busy, but our server was very slow (took 10 minutes before he even came by the table). Dude could have cared less based on the service we received. Won't be going back. read more

Came in to have lunch.. Was seated and passed by a totally filthy table that was just there and it seemed like no one cares to clean it. Opened the menu and it was falling apart sheets being separated and totally wet. If that's the first sign of a restaurant that is not a good start. We decided to walk out and go to cheeseburger in paradise. Will not be coming back..could only imagine the ineptness and laziness translating to our food. read more

Womens bathrm had vomit in 1 of the sinks to begin with. When I was half way through my salad I found 2 hairs stuck to the cheese. I got very bad stomach pain a while later and was sick all night. I paid $25 on my debit card and got a charge of $120. on it instead. Manager was extremely useless in resolving the issue and was very rude. I will never go back there again and definitely do not recommend it at all!!!!! read more

service is brutal, no hostess to seat you. only come here if you have plenty of time on your hands because you will be waiting for a while. only 2 people working (feel bad for them) alternating between about 20 tables. food is okay but not great, unfortunately new menus doesn't mean better food .. read more

Husband and I are regulars here lol. We always sit at the bar, bartenders are always nice and friendly. The food is great and margaritas are a ++++ read more

Worst service ever. Steak was stale, sent back twice n frustrated.. Never again

so i just ordered via pc to have my order ready at 730, im just confused WHO IS RUNNING THIS PLACE? your in a perfect location so im ANNOYED by the lack of customer service as well as food preparation, so my egg rolls didn't come with any sauce, no napkins ,utensils plus i order two BOWLS of chilli and received two CUPS, chilli is 6 dollars a BOWL, the lack of effort is amazing, i clearly see now ordering online or seating at this location is a waste of time and effort, A BUNCH OF MORONS read more

Extremely poor service. The waiter never came back to check. Food came after long wait and was cold. We will never go to another Chili's again. read more

I have just returned from the most horrible restaurant experience in my life. We walked in around 7PM tonight (3 adults, 3 kids). Waiter took our order and appetizers came out about 20 minutes later. No plates not enough straws. Never got plates until complained to waiter 3 times. Kids, especially my 2 year old, were starving. 2 year old has food allergies so limited options. We had put in order for chicken nuggets at same time as appetizer order. After 800 hit my son was eating decorative lettuce off of appetizer plate he was so hungry, as main courses had not come out. We were assured by waiter chicken nuggets were coming out right away. 810 hits and no main courses. Called manager who insisted nuggets were coming out immediately.Made major fuss at which time manager says we dont have to pay for meal. This does not solve problem of my 2 year old still starving. They have no answers for food delays. All the while we see 2 parties who came in well after us get food, eat, and leave. Perhaps this was a case of racism, not sure. Unacceptable experience. Will never go to this Chili's again and suggest you do not either unless you want to traumatize yourself and your kids. read more

Food wasn't great. Poor service. 3 different people took our drink orders and we didn't get them till after we were done with our meal...

I hate giving only one star, but this place deserves ZERO stars. Chili's in general as a chain has gone FAR south and I won't ever be visiting one again. This one in particular was disgusting. My grilled chicken sandwich was cold, the bread was stale, the lettuce was brown, and it was served with 10 cold fries. The service was bad, we did not have one waitress but a couple different waitresses that failed to refill drinks or attend the table at all. The manager is rude and non-accomendating. Overall I suggest you avoid this place, it's not worth your time or money. read more

My Girlfriend and myself order curb side every wed night and every time I have to call the manager to take my order because the four prior phone calls that I made just rang and rang and rang... We did this for seven months!!!! I'm finished now..Heres a great tip Chilis STOP HIRING 17 YEAR OLD KIDS TO ANSWER A PHONE...They are clearly too busy playing on other devices such as smart phones or tablets to mess around answering resturant buisness lines. read more

Horrible! On my way to the bathroom, I regretfully caught a glimpse of the Kitchen. I am never coming here again disgusting! I finally get my plate, the food was half eaten; instead of giving you a new plate, I guess they just see the nearest leftovers that looks presentable and stick it in your order. DO NOT COME HERE! Friendly staff but poorly managed and extremely dirty!!!!! read more

I go to this Chili's location quite frequently. Service is fair, slow in some cases from what I have noticed. Their food is delicious and the surrounding atmosphere is pleasant. The host/hostess and wait staff are very knowledgeable as well as for friendly. Friends and family of mine have reported all positive experiences. I will certainly be returning. Prices are decent, parking lot gets rather crowded because of the surrounding restaurants sharing a single lot. read more

"GREAT service! wifey ordered steak medium came out a bit well done..so had it changed and it just came out perfect plus 4 ppl came over just to check the steak came out ok this time GREAT FOOD for $20 didnt expect anything to be this good for a chain and for $20k for 2 ..." read more

Out of 10, I'd give them a ZERO...I waited like an hour for my water and my menu. I usually leave a decent tip for good service, but I left them nothing. read more

This place is so dirty I lost my appetite. There was a water spill on the floor and the employees walked all over it. The floors were so sticky it was difficult to get my flip flops unglued from the floor. The ladies restroom was a nightmare. There was toilet paper on the hallway leading to the restrooms. On my way to the restroom, I saw a slice of pizza on the floor. Chilis employees walking right by all of that. I got back to my table from the restroom and I told the waitress that I had changed my mind and just wanted water. "What's the problem?" she said. I replied, the place is so dirty out here that I cannot even imagine what the kitchen looks like. yuk! read more

TERRIBLE SERVICE! Since we love Chili's in other locations, we decided to try getting take out on 2 separate occasions. Both times were equally awful! The first time, we waiting 20 minutes past the time the order was supposed to be ready and the staff was SO RUDE! Needless to say the food was soggy & disgusting. Last night, it happened again-no one came to help, so we walked around looking for someone & were yelled at by 4 servers talking about their evening plans, "you can't be back here!" We were finally helped 10 minutes later & when we got the food home, our pizza was not cooked on the bottom and only had two pieces w/ chicken on them. Our bowl was gross, covered in sour cream with no avacado or lettuce. SAVE YOUR TIME & MONEY! read more