Management is terrible, overall poor communication. Horrible quality food and not a clean environment.

Went tonight for a celebration dinner with all 9 of us. We called ahead and they said they had plenty of room and no wait. When we arrived they pushed 2 normal tables together against the wall. Waitress took our drink order and then said it didn't stick in her machine and started over. She delivered 2 wrong drinks and forgot mine completely. When the waiter brought out appetizers he dropped the cups of ranch from the plate and they splattered all over my left side from my shoes to my hair. I assume I was in the way since I was sitting out in the aisle next to my mom. I wasn't even offered a cloth to wipe it off. When the food arrived my burger bites had ranch when they were ordered no ranch. Another ordered no grilled onions and it had onions. The waitress was going to have the manager come over but then returned to say she couldn't find him. She said they could remake my burger bites except for the one I bit into and replace the burger with the onions. The waitress seemed confused and unable to manage our order. At the end though she did ask if I got all the ranch off or she would help. I advised that you don't have the waitress rub you down with ranch when your a hefty girl. It makes it seem as they are pre-seasoning me! read more

I ordered shrimp pasta and got chicken wtf. My buddy ordered a just bacon burger with nothing on it and got cheese and all the veggies. Terrible Service. Not worth the hard earned money read more

Shannon was our bartender tonight and she went above and beyond for me and the boys. If she's not getting a raise or promotion in the next couple months I would be baffled. One of the best bartenders I've ever had! read more

This review is for a DoorDash order. Ordered a BOWL of chili and received what looks like a cup and to make it worse, it wasn't even filled to the top! It seriously was so light weight. It was a few spoonfuls of chili and then lots of tortilla strips. I can't believe someone actually packaged this up for an order. It's almost laughable ... if we weren't so hungry. read more

Chili's - Paid for a bowl of chili. This is what we got. - American Near Me - Peoria, Arizona

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Went for dinner. 45 min wait even with tables open. Sat at the bar only place they said was open. Was disappointed in hostess and manager, who could care less if we left. Not sure what filled to capacity means when multiple tables are open and glass separated the tables with no customers. Very poor management. Won't be back anymore. read more

I've been returning to this Chili's a couple of times a month. The evening cook(s) is/are very good. Thanks to the wait staff it comes to the table hot. The prices have recently went up. Just check your bill. I have noticed that there is some restaurant "voodoo" going on with what you are charged. Is it the wait staff messing up or the computer??? It appears to be a bargain until you have to pay! It's dark so is it clean? It doesn't smell (unless they try and sit you by the restrooms,like they always attempt to). Nice people work there and it's a decent meal. I vill be back. read more

My wife & I had dinner there on Friday . We ordered 2 sodas tasted them & was absolutely terrible . It tasted awful . The water system's filters hasn't been changed. Then I ordered a salad with chicken . When salad came out the chicken was Raw . I sent back salad & they brought out the wrong one . Management couldn't care less . Not a very clean restaurant either . I noticed a lot of bad things in it . Since I owned restaurants myself for almost 30 years I knew what to look for . My wife wasn't to happy with her food either . It wasn't cooked to her satisfaction . I wouldn't waste your money eating there ? You won't be happy !!!! Yours Truly PRK read more

Not cooked at all.... big noooo to this restaurant. First time when we had food here ,our whole family became sick. Second time we came here today and the food is not well cooked and smells bad. Big noo to this place read more

Chili's - Not cooked at all.... big noooo to this restaurant. - American Near Me - Peoria, Arizona

Ordered an online order & I go to the store and it turns out someone "stole" my order on the shelf. I proceeded to wait an extra 20 mins even though my food was stolen. I was offered no compensation whatsoever for waiting so long. read more

Everything this time was on point from the service to the food every one of us was happy problem only problem was that they put us in the back corner and that kind of forgot about us away from everybody for a while but other night it was awesome read more

Chili's - American Near Me - Peoria, Arizona

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Three hosts standing at front, walk in Chloe states they are at capacity, but more customers keep walking in and being seated. I walk in a ask are they at capacity or not, now no answer . I asked do you get seated before people's party is here, she stated "everyone" Is trained differently . It's either she is a absolute liar or she is not being trained properly . If the restaurant is at capacity or they are not following Covid guidelines !! read more

We waited over 30 mins for our food to pick up after we were told it would be ready. You burnt my daughters quesadilla to the point she would not eat it. Our food was cold and we threw most of it away. We will not be back. read more

Chili's has always been a family favorite. It's one of the places I try to get to whenever I'm in AZ because the closet one to me back home is in Virginia. The food is typically pretty good, but keep in mind it is a restaurant chain so it does have that chain taste if you know what I mean. The food is fresh and I've never received poor service. The one my family and I go to usually does not have a wait so we get seated fairly quickly. The restaurant is clean. If you have room after your meal I definitely recommend the Skillet Chocolate Chip Cookie. Sooo good! And I also recommend their fajitas. read more

It's Chili's but one of the better locations I've been to. It's either really new or recently remodeled. We have been a few times now during happy hour. Really good deals there. You can get many items for $4-$5 and cheaper drinks. My wife and I really like the skillet queso. The fried pickles were good too. They have really good chicken tenders with different sauces to pick from. My wife liked the honey one and I did there spiciest one. It had a nice kick to it. The time before we had their fajitas which are really good. The steak was cooked perfectly, and had good flavor. Had lots of vegetables and I like that it comes out on a skillet. The bartender was very attentive and we have great service. Everything here is priced very reasonably too. For a chain, it's really good location. read more

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young man behind bar and person in charge very rude not good service. will never use in future

Really impressed with service. Nice people! Food was good. Bathrooms could use some tlc but overall a good experience.

Our first time at this location. We sat in the bar and service was excellent. My husband and I had a delicious lunch of chicken fajitas. The food was hot, plentiful and chicken was moist and tender. You could tell the ingredients were fresh and cooked perfectly. We shared the meal and they gave us extra tortillas. We will be back! read more

Came here for dinner at 6:45pm and was told by the hostess that "The bar is closed" cause they were too busy. Mind you there were 4 to 5 open tables. Then when we asked if we could sit at the bar(6 open seats) she said no, it was close also. read more

The chicken and shrimp fajitas were amazing, and the server was awesome. Had a frozen strawberry Margarita which might be the move!

Arrrrgh it's me again! After months of sailing the open seas I treated me self to some chili's with the treasure I acquired! Chilis got rid of me favorite viddles! The California turkey club!!! Arrrrrrrgh! On top of that, me crew mate ordered a cheeseburger and no produce came with it!!! You know us pirates, we are prone to scurvy and need the vitamin c! Angry arrrggghhhhh!!!! But as me grandad once said, it's about the journey not the destination! May you all have fair winds and following seas! read more

What more can you say than, Chili's will never let you down. Especially this location.

Discriminates against the disabled. I'm in a quadriplegic in a wheelchair. I went to Chili's with my wife for dinner. They were on a wait, but we were told we could be served in their nearly empty bar. We went around the bar to the lowered area for wheelchairs. The bartender had stacked plastic to-go bin on it. I asked if we could move it over 1 stool so we can eat(every seat empty but 2). Bartender said no it was for to-go orders. I pointed to the to-go are right next to the bar that we open and staffed with 2 people. The bartender said no, and when another bar patron said that was just crazy she went and got manager. I explained situation to manager who was VERY condescending and he said no that was their policy. I said "to take up the only handicap spots in the bar when you could slide it down 1 chair?" He said yes, have a good night and walked away. Usually I don't write reviews like this, but the more I thought about it the more it bothered me. If you are disabled do not go to Chili's! read more

Used to go to a Chili's all the time, only been back a few times since they raised prices & did away with the two for $20.00, it just bar food ! Lots of choices in town. read more

First time we ever ordered pickup from Chili's on Happy Valley last night. We were excited bring home the same tasty food we had tried at the Surprise location, but what a disappointment. The food was not up to the standard we had in Surprise, we order the street corn, it was soggy, waterlogged without flavor. I ordered the Southwest egg rolls, which was cold and I could see was not fresh. Look like they had been hanging around the kitchen for hours. I ordered them for the first time a couple of weeks ago in Surprise, they arrived attractively sliced on angle fresh and yummy. The mini sliders were also cold and seemed to have been shoved into the overfilled takeout box. I'm not interested in returning anytime soon. This was a prompt to dinner, now I wish I had chosen another place. Sorry Chili's you were a big disappointment. read more

Great food. Service is often a bit slow when we go so just make sure you have the time. We also partake in their curbside parking frequently. These orders are usually speedy to come out and arrive close to the promised time. read more

We have not been to chili's in quite a while, we were a little skeptical as we had lost interest in it over the years. But the food was very very good. Definitely will be back to try again. read more

Clean restaurant with very good service and food. Sit at the bar and enjoy watching sports on the numerous monitor. The young lady bartender was very attentive. Good place for food served fast and watch a game. read more

Second time were went here and waiting more than 45 mins for our food! Literally just a sandwich and quesadilla!!

Ordered To-Go this evening. Very dissatisfied with quality of food. It was very cold (live 3mins away)and only had a few fries per entree. Would not recommend. read more

By far the worst food v ever had at a restaurant. Every single dish on our table i tried was terrible. From my moms sliders to my sisters mac and cheese to my brothers smoked wings and my terrible over priced steak and shrimp. I literally wanted to throw up once i tried my brothers wings. Our waitress was not exactly personable last night but she would bring us refills every few minutes when we were not even close to being finished with our second drink. The food on a slow night beware takes at minimum 30 min for your food. Ive never seen a place so dead take so long to get our food out. Definitely do not want to return to any chilis after that experience. read more

Beengoing to this chili's for over 5 years Love the servers Food is always great If we ask to have the game changed in the bar they are happy to do so!!' read more

I used to come here for lunch after church every Sunday with my parents, but it's become very apparent that the lenders of this chain are trying too hard to modernize the place and make it more inviting. I came here with my girlfriend recently for a quick lunch date, only to find out that not one thing about this place is like it used to be. Their famous Cajun Pasta is practically hidden in their menu, instead of advertised like it used to be. The menu is all about their, again, famous baby back ribs and burgers and fajitas. My girlfriend and I decided to try their burgers because they were advertised very nicely, as well as some cheese curds for an appetizer. The drinks were a riot. We had ordered an Arnold Palmer and a mango iced tea. The mango syrup and iced tea were extremely layer, my girlfriend had to mix at it for a good ten minutes with her straw to make the drink bearable, and as for the Arnold Palmer, it was incredibly too sweet. There's a problem when your drinks get brought over and you can visually see the difference in color where the syrup is floating in the middle of the glass. The cheese curds was mozzarella, not even actual cheese curds, they were practically just bite sized mozzarella sticks. They were extremely salty and oily. The worst part was that they were better than the burgers we got. It took over an hour of waiting for two burgers. When our burgers came, they were just appalling. The yolk on the egg from my burger was already burst and had spilt out all over the plate, there was an excessive amount of oil, so much that at some point when my girlfriend took a bite of the bun, she had to run to the bathroom to puke it out because it tasted soggy and of just oil and grease. The one thing about the burger that was good was the meat, it was a cooked perfectly, it's a shame that the presentation and lack of care for their food destroyed the patty. Presentation 2/10 Taste 3/10 Advertisement 5/10 Ingredients 3/10 read more

I recommend being extremely careful using Chili's table gadgets to pay the food bill, it was my birthday dinner last week, I had gotten a free birthday desert from Chili's on my cell phone and as a continual member I had free chips an salsa, the entire restaurant was full for dinner but in my section we noticed people were waiting overly long periods of times for anything to be brought out, it was terrible service to say the least, lots of people were asking what was taking so long they kept getting the same answer - the kitchen is backed up which probably meant the cooks were shorted help...hmmm wonder why.... After waiting very long times for our food (myself and two adults) I showed the waitress my free birthday promo on my cell phone, after waiting again a long time she comes back breathlessly asking to take my cell so the manager could verify my free desert promo was for real, it didn't come back, at that point I was really becoming concerned, then the manager pops up at our table all angry and growling to see my cell phone showing the birthday promo, I told him the waitress has it.....omg! Im so sorry and thoroughly embarrassed I chose this place it was a total nightmare. Later at the end no one was left in the place, it had cleared out we finally ordered two deserts not three because one guest had to leave he couldn't wait any longer you know people have to work the next day! It was like the last man standing kind of scenario, we couldn't even get coffee ordered up to have with desert, it was disgusting! On top of those many insults the table gadget didn't spit out the final receipt showing the tip and total, at that point we just wanted out of there. However, I believe the angry growling manager added an additional $10 tip afterwards over a generous $10 tip which was not deserved for the bad service on a $61.79 bill, we couldn't even get coffee ordered! Good thing Chili's notified me the next morning that I had spent $81.79 which was wrong and off by $10! So back again the next day and I talked with the bar mgr because the dining mage wasn't there? I showed her the email indicating a $20 tip, she was sympathetic and gave me $30 in credit to be used at Chili's however, I will not be using this particular one ever again nor use any restaurants table gadgets to pay bills in the future because they can change totals without permission. read more

We have been coming to this Chili's since it's opened and have not been a fan of how much the menu has changed. But the worst part is the bar tender tonight mat. Whenever we come in here it could be 2 people or 20 and he never has good customer service. Rude. Have to ask for everything. No eye contact. We ask how he is and says good never asks back. Worst customer service ever!!!! Telly on the other hand is the best. Can we get a schedule of when he is here? read more

We came in tonight and were immediately sat in a both which was nice. But then we proceeded to sit in that booth for 15 minutes without anyone coming to the table to even say hi or offer water. We promptly stood up and left the moment the table next to us was seated and greeted nearly immediately by the waitress. This place is always hit or miss with service, definitely a miss tonight and won't be back. Service is the only thing we expect when we go out. It wasn't just bad service, there just was no service. What a joke. Deserves a zero star review. read more

This place was super busy during the happy hour, but we were able to snag a table. Service was quick, food was hot and fresh. I wish the waiter filled my water more than just the once, especially since I ordered a margarita and had chips, but overall, a decent experience for being there at such a busy time. read more

Chili's - Presidente Margarita - $5 during happy hour - American Near Me - Peoria, Arizona

Food was fast and hot. We sat ourselves in the bar area at an open booth to watch baseball rather than be seated in the beautifully lit dining area. Our server, Chris G , served with a smile and was super kind. He was busy as it's happy hour but he did manage to check in us once. Normally once bothers me but we are fast and so it didn't bother me at all! Chris was very helpful when the electric self serve cash out thing didn't work. It's better customer service and a better reason to leave a tip in my opinion. Had a wonderful time and we enjoyed seeing the game! Thank you Chili's for making our date night what we needed. read more

Chili's - American Near Me - Peoria, Arizona

"Curbside service actually just means take-out" Review of Chili's Grill & Bar. It annoys me that Chili's calls their take-out service "curbside" because that implies to me that they bring your food out to you when in reality they don't. You have to go into the restaurant to get your order yourself. Over the past four years my wife and I have been eating at Chilli's Happy Valley in Peoria and haven't had any complaints up until two months ago. About a year ago this Chilli's used to text you letting you know that they know you are there waiting in the designated curbside parking area. The text consisted of your cars color, make and model (as you advised online during ordering). At some point they stopped sending texts. Two months ago I order curbside, which never came out to my car. After 15mins I went inside to see my food sitting on the counter getting cold. At home we sat down to eat the food, everything was a sloppy mess. I wrote to Chilli's explaining my complaint. Chilli's sent me free guest cards to compensate me and assured me that they would address the problems with the manager. Stupidly we ordered curbside again tonight 3/15/19 thinking they fixed the issues. Guess what , my food never came out! I had to go inside and ask the bartender for my order which wasn't ready. I asked to speak with the manager whom apologized, stating that he understood my position. I told him I had been sitting in my car curbside waiting for my food. He said we didn't see your car and you are supposed to text us letting us know you arrive. This is news to me when did that change, where's the instructions and number to call? Crickets that's what I heard from him after those questions. I'm done with Chilli's! read more

Ordered the steak & chicken frijita Chicken was good but the steak was very tough. Disappointed! Con queso dip was great.