my big back family & i came to dine at our local chili's before my birthday. we had the most amazing experience & food. our server, miryah, was so quick, attentive, & kind. our food arrived extremely fast & was so hot! ooo la la! the restaurant & restrooms were also very clean. thank you, chili's, for the best experience. my family & i will definitely be back. :) read more

Nope. Confronted, not greeted by the very unfriendly manager with the information that they were under-staffed and didn't have an available table. Okay. We would have waited if she hadn't been so horribly rude. I get it. Restaurants are struggling. She acted offended that we dared to enter her under-staffed restaurant. Bye. read more

This place has absolutely ZERO customer service, ZERO effort in following up on complaints or "mishaps", & ZERO liability on their mistakes. I placed an order directly from chilis.com site for delivery. Failed to receive 2 items I paid for. Called the same day to inform Chili's. Initially was told by one of the workers because doordash delivered it, ill have to be refunded through doordash. [Chili's & Doordash are in partnership as far as delivery FYI]. Immediately asked to speak w/ the manager because the poor baby didnt know a thing. SCOTT the manager resolved this issue only verbally, obviously, and we agreed on a e-giftcard. Giftcard never came to my email. This is where it gets interesting. I called every week or so, because SCOTT said it may take a week to come via email. Here's all the outgoing calls I made to follow up... 9/11/21 (17 mins), 9/22/21 (15 mins), 10/4/21 (4 mins), 10/18/21 (28 mins), 10/21/21 (4 mins), 10/27/21 (4mins). On these days I've left my number and info EACH TIME for a manager to call back. I also spoke with MELISSA the other manager *twice and she was suppose to follow up and call me back. Just imagine 6 sticky notes somewhere in Chili's w/ my name and number and NO ONE followed up. NO INCOMING CALLS, NO EMAILS. NOTHING!! And thats why this place... ZERO. The food is good, but God forbid something is wrong w/ it. Chili's cannot help you w/ Chili's mistakes apparantly. Tommorow morning I'll just call corporate. Store level makes me feel its rocket science when it comes to missing items. read more

The food is always excellent and hot when delivered. Their customer service is awesome and delivery has been timely and courteous. This is my go to place for family gatherings and it is always a hit. read more

Well what sucked was it was my graduation day, I was with my spouse and mother in law and thought going here after a long commencement would be a cake walk. Sh*t. First the host had an attitude when he welcomed us, then sat us for no reason in the bar area. You know because my 70 year old mother is going to be chugging shots like a frat boy since it was the weekend. So besides that being highly inappropriate all the tables and seats were barely clean. Oh and my mother asked the host for a decaf tea and he immediately asked what was her second choice wtf???? He did not even check to see if they carried decaf or explained if Chilis did not carry decaf just give me another choice bs. Then came our waiter who throughout the meal was missing like a "where's waldo?" puzzle. If he did appear it was to socialize with the other misfit toys in the bar area. Only time they ACTED like they were doing anything was if the manager (I guess) came out from the back. At one point we had to ask for napkins, (yes!) and then waited forever before he returned with about a handful. Mind you I am all about recycling and saving the tree but this was ridiculous. I ordered a Steak (well done) and fries, but the steak was pink inside and the fries were yuck, no ketchup no steak sauce to give this meal a chance. I would have asked the waiter if I could find him. So the wife did a spiderman impression and crawled on an adjacent table to get ketchup. Which did not help. Oh and drink refills? Nope none of that. We also ordered the bottomless nachos and salsa we ate the chips to the bottom. Yes we found the bottom! There were two other customers that had problems with locating the waiter as well, and were asking if they could pay the bartender so they could go. Someone had to physically get the waiter to show up with the check. When it was our turn to leave we had a similar problem as we waited forever for our bill because the waiter was hanging out with the other employees. UNTIL management reappeared. That is when we Finally got his attention and our check. Ah but when we tried to sign the the check, the pen that did not work and again our waiter could not be found. My wife alerted one of the other employees behind the bar to find a pen for us during this ruckus Captain timely (our waiter) appeared about 5 minutes later. I gave a suck tip for suck service and sucky product. Avoid this place at ALL Costs. read more

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If I can give -000 stars I would this place is the absolute worse.Me & my daughter went for lunch today and went threw the wrong door a worker that was standing outside loud asl on her phone walked in behind us asking are we dinning in we say yes she say well y'all was supposed to use the other door okay cool we looking around it's one customer sitting at the bar and 4-5 workers(girls) all standing behind the bar loud and ghetto asl tables were dirty dishes and food still sitting around not 1 time did anyone greet us we stood for 5-7 minutes then walked out this place needs new management new workers or needs to be shut down! read more

Came in the other day and walked up to the host who looked at me like I was out of place, then reluctantly sat me. I came ahead of my friends by 10-15 minutes and asked for a table for 4. Was sat and ignored completely until 5 minutes after my friends arrived (20 minutes total). I believe I was ignored by the staff because I am a WHITE man and the staff seemed cold towards me until my African American and Hispanic friends joined me. Our gentleman server was very nice once we were finally attended to and I didn't see him until the very moment he came down and asked if anyone had attended to us, so I wouldn't count him in as part of the group that neglected me for my race. The food was pretty horrible. I don't think this was due to slow service or anything, I think that's just how the food normally is. Glasses weren't exactly very clean and the utensils were pretty disgusting. The menus were covered in food and stains and we were only provided with a few paper napkins for the whole table. I know it's a Chili's and not to expect anything too crazy but overall I wasn't impressed and found myself leaving wishing I had spent my money elsewhere. read more

The food was delish! We were there to celebrate my birthday. The "hostess " if thats what you want to wanna call her, was rude and very unwilling to be helpful and friendly. She wouldn't allow any information as to how long we had to wait for a table. It was warm and stuffy inside. We weren't even offered a glass of water. Or anything comped for our trouble. We spent $140.00 not including the tip. It wasn't crowded, there were at least 10 tables open. Now I understand that possibly enough servers weren't scheduled, but with the place so empty, don't you think that maybe she could've taken a simple order and just have been a a ream player? The way she was dressed was awful. Her whole attitude stunk, and she didn't evenwear a mask. The sign posted on the glass door clearly stated that we had to wear a mask. I would think that the employees should wear one as well. Dont believe me? Check your cameras! The server we had, I hate to say, doesn't belong there. It was as though it was his first job ever. He kept forgetting EVERYTHING we asked for and kept disappearing. My niece's food got cold waiting on her sauce that he had forgotten!! How could you forget when you're supposed to be writing this stuff down??? We couldn't count on him for much. Unfortunately we left him only a $10 tip. Sorry Chili's in N. Riverside, but you dropped the ball big time at this location. We won't be going back. read more

We stopped in while shopping nearby for cocktails and their Quesadilla Explosion Salad which is my favorite. I am glad they shrank the salad size to avoid waste because it used to be twice as large. The portion size is now perfect for one adult. Their Captain's Castaway cocktail was delicious (I typically dislike rum but it had only a light tinge of rum). Service was good, but servers should always bring glasses of water and napkins. We should not have to ask for these items hence the one-star deduction. read more

Chili's - Quesadilla Explosion Salad - Tex-Mex Near Me - North Riverside, Illinois

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WORST SERVICE EVER. I'm writing this review as I sit in the restaurant at THIS moment. We arrive at 8pm. Finally had our order taken. NO water. NO extra plate for the appetizer. Then an hour later AFTER having our order taken the server cones and ask what did I order. I said if you took my order 40 minutes ago and I'm still waiting. I didn't order a DAMN thing. We requested water and extra dipping sauce. Remember I decided not to eat anything since my order was forgotten. And FYI the restaurant isn't crowded. Not even at 25% and other parties seemed to be served well. NOT us. When the dipping sauce arrived she tapped me on my shoulder with it while her back was to me. The one who has no food and tried to hand it to me as she talked and laugh to someone else. I will NEVER trust this place again. I'm not the biggest tipper but I've never had any complaints. Stay away from the "SpiderWoman" at Chilis. I believe you get better service at a McDonald's with undocumented and non English speaking personnel read more

I came here and got some food to go recently. I ordered the spinach cheese dip and some of the honey chipotle chicken strips. The strips were thin with hardly any meat on them. What was even worse than that was the spinach cheese dip though. Whoever packed up my spinach dip accidentally mixed it with guacamole. Yes, you read that correctly. They put guacamole in the container and then plopped on spinach dip on top -- in the same freakin' contianer. The cheese in the spinach cheese dip was also not melted completely either. I am officially horrified and disgusted. How does one mix up two dips without realizing it and then serve it to someone? Definitely won't be coming back. read more

Chili's - They messed up my order and put guacamole in my spinach cheese dip. Gross - Tex-Mex Near Me - North Riverside, Illinois

Horrible lugar esperas para que te den mesa cuando está vacío el lugar y después el mesero tardo una hora para llevar a medias la comida y luego no ordeno la de mi esposo solo llevo la de mis hijos y la mía a media,ni siquiera la soda sirvió le pedi la cuenta y en vez de dármela se fue y duro 15 min. En traerla no vale la pena ir a perder tiempo y ni si quiera comes read more

We were told there would be a 25-minute wait when we checked in at 1pm with the young man. You'll see that we finally got a text at 2:12 letting us know our table was ready. We liked frequenting this place in the past but it's gone so far down hill. Don't waste your time. read more

Chili's - Don't waste your time - Tex-Mex Near Me - North Riverside, Illinois

The facility is half empty and they got us on a 45 min wait. Do not come here if you're really hungry cause it will be a long wait

Walk in restaurants obviously empty and was told by host 1/2 hour wait ? I'm sorry but you need money and I'm hungry so I guess I be going to your competition next door ... sorry but not sorry smh don't waste your time coming in restaurant and waiting for no reason..... read more

We went here a few times after they opened and I guess I expected too much. They were fast and effecient the first few times. We went here a week ago to use a giftcard. We were seated immediately, but no one and I mean no one stopped to wait on us. After 20 minutes we demanded to see the manager, and left. He was all apologetic, but no one in their right mind stays after you tell the manager the his wait staff ignored you, in a half empty restaurant, for more than 20 minutes. Don't go here, it is truly one of the worst restaurant we have been too. The only one worse was in Las Vegas, at a Chili's they never even bothered to seat us, just ignored us from the start. Yikes! read more

Chili's - Tex-Mex Near Me - North Riverside, Illinois

Now that I'm a yelp snob, I prefer to go to independently owned businesses to eat. If you're trying to save money, though, and your guy has a gift card... I'm going to Chili's! We came in on a busy Thursday night. Even so, we were seated right away and received good service throughout our meal, until the end, where the waitress forgot to take our payment. Their menu is extensive, so to make our decision easier, we decided to go for the $20 dinner for 2, where you get an app to share and two full-sized entrees from a smaller menu. I love their chips and salsa/guac, but noticed they had a new fried pickles app since the last time I visited here about 100 years ago. We ordered this app, but decided to live large because of the gift card and also order their fried cheddar app. The cheddar bites came out first and they were AWESOME. The portion was plentiful, and the fried bites were full of cheese (I've actually been places where the fried cheese curds are just breading and air!). They had a spice mix on them, which added to the flavor. The dipping sauce was good, but didn't add much to the flavor overall. The pickles were another story. They were limp, hardly breaded and had a funny flavor to them. We ate about 4 before giving up, and these come in a huge portion too! I ordered their 901 blackberry smash drink- a sweet but super weak margarita loaded with ice. If I'm going to drink my calories, I like knowing there's booze in there too, but I couldn't prove it this time around. Still a pretty good drink, but not worth the $9.01 price. We ordered bacon burgers for the entree (by the way, I swear I'm on a diet). These were decent sized, with a good amount of bacon, cheese and a sauce on it. The burger itself wasn't huge on flavor, but it was dressed nicely to give it good flavor. The fries were well seasoned and hot. I had trouble walking out of the restaurant after all I consumed! It was an a-ok experience over all! read more

Chili's - 901 Blackberry smash - Tex-Mex Near Me - North Riverside, Illinois

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!!!DO NOT COME HERE!!! The only reason it a star is because the food was good but the service was NON EXISTENT!! After being seated 15 mins later our waiter came and we placed our order 25 mins later the chips & salsa came 2 mins after that our food. After the food was delivered our server disappeared. Ordered more drinks they never came. Bill was also completely incorrect and parts of my friends orders were wrong. THIS IS THE WORST RESTAURANT I HAVE EVER BEEN TO!! read more

I ordered four lunches from this restaurant today. The bill was $89. Door Dash deliverred. The lunches arrived one hour later than promised. Part part of the order was missing and everything was cold. I called and spoke with the manager. She said that she could refund for the missing soup. I asked if she could give us a complementary lunch since it was such an overall poor experience. She said she could not do that. I think that was poor customer service, a missed opportunity for customer relations and just generally a disappointment from such a large chain. read more

My wife, son and I had the worst experience ever last night. We had to wait an hour for seating which we didn't mine but then, we get seated and our booth wasn't clean then we were served water with black residue in the mugs. Then our food we ordered was cold and my wife's food was salty as hell. She woke up to a major head ache do to her high blood pressure. I share we will never go to that Chili's ever again. #unprofessional #lowbudget on Hospitality skills. read more

The service was excellent and the appetizers are amazing... every time I visit a Chilis restaurant I always leave with leftovers.. It was easter Sunday, so a crowd was to be expected, but the service was still great!! I forgot the name of the young man that served us but HE did a great job accommodating a few of our questions. The quesadillas are to DIE for ! read more

Chili's - Bar tv - Tex-Mex Near Me - North Riverside, Illinois

Stopped in with a friend the other night to simply have dessert and drinks. Upon walking in I almost turned right around and walked back out. The place was a madhouse at 8pm on a Wednesday night. The whole place looked filthy and overall just unkempt. The service was just terrible. We had about 4 different people wait on us with no rhyme or reason (one took our drink order, another brought us the drinks, another took our food order, and the last delivered said food.) I ordered a hot tea, and was brought an iced tea. We ordered two desserts and it took way longer than it should have to bring them out, cause lets face it, you know the deserts are just these pre-made things that they pop in a microwave and toss a scoop of ice cream on top of. At least those tasted good. After we received our desserts and finished eating, it took forever to get our check. The volume level in this place was insane. My friend and I were practically screaming over our table just to have a conversation and it just didn't seem like any of the other tables were emptying out. One of our four servers kept running past our table and pointing at us as if to say "sorry I'm totally ignoring you, but I just can't even right now". I felt bad for the guy because even though there were many staff members in sight he seemed to be the only person actually working. Clearly this place has issues and clearly based on the MANY other bad reviews it's received management doesn't care to make an effort. I'd say avoid this place at all costs. There are three other big chain restaurants in the area that all have much better service and food. read more

Bad service! Everything takes extremely long. The wait to get seated was long considering it was past the prime dinner time. The waiter forgot about my table, so it took long to get our drinks. She also gave me the wrong drink order. The wait for the food was also VERY long! Not worth coming here again. read more

This is for the Chilis on 95 and western Slow place. Took more than 20 minutes to get a drink. The order was more than an hour. And it came out wrong. The meat was cold and undesireable. Those workers think they on vacation. Horrible. read more

Stopped at this Chili's on the way to Midway today, just before leaving town. You basically know what you are going to get at Chili's for the most part. There were 3 of us, but we got the 2 for 20.00 deal and had MORE than enough food. Our server was attentive and did a great job. THAT is what the big difference between Chili's restaurants can be- the service. I slipped her my credit card on the way to the restroom, so I could treat some family I was with. She GOT IT, and did it right! I can't believe sometimes how you try to beat the bill by doing this, and they screw it up! read more

Chili's - Tex-Mex Near Me - North Riverside, Illinois

The worst experience ever, I order a Corona and a water after 30m of waiting for a Corona never got my water. I order the ribs and when I got them, they were ice cold and warm in the center. Nothing like microwaved ribs. Never coming here again. read more

Chili's - Tex-Mex Near Me - North Riverside, Illinois

La comida estaba fría; cambiaron dos platillos de lo que originalmente se pidió. Los boneless estaban fríos y casi sin salsa. Realmente no regresaré a comer ahí. read more

Nasty dirty dining room, slow horrible service waiter never check on us .worst food cold over cooked and we could ordered what we wanted unprepared kitchen. Haven't been to a chili's in a very long time but nevertheless what disappointment never again read more

Hit and miss on service. Tables tend to be a bit dirty gotta ask for it to be wipped infront of you. Food is good if hot had a few bad situations where food has been barley warm. read more

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Terrible service, been sitting for 30 min and no one even looked at us til we have a look to the manager.

The server was nice. The food was good. It was a 45 minute wait to be seated. It was a 10 minute wait before we got to even place our drink order. It took forever for the drinks and food. Then I waited 40 minutes for my to-go order. I was there for over 3 hours. I doubt we will ever go back. It wasn't worth it. read more

Went in , no one in front , when she decided to show up only to say two hours waiting when the darn place is empty.ridiculous,

Gave this place more than enough chances from wrong orders to orders not being made. The service here sucks the people here have no clue what they are doing, from the hostess all the way to management. My last order was placed to be ready by 5pm, since it's a busy time I waited til 5:20, still not ready didnt get my food until 5:30. What's the point of ordering ahead? They cannot read or follow simple instructions, one of my meals was a margarita grilled chicken, they gave me cold chicken and a few tortilla strips. We will NEVER visit this place again and I will let as many people as I can to stay away! read more

Chili's - This is what they tried to pass as Margarita Grilled Chicken. - Tex-Mex Near Me - North Riverside, Illinois

I will not return to this Chillys. The service was horrible. We felt unwelcomed and ignored. I went there for my birthday Nov 4, 2019 at 6:30 pm at my sons request. I mentioned to the waitress that it was a celebration so after taking our order and bringing our food, she just disappeared. We had to asking others to find her. Even as she brought things, she was annoyed. Eventually, I confronted her if we had done anything to her or why she was being rude & ignoring us. she pretty much didn't care. When I confronted the front desk, they pretty much didn't care either. We were supposed to get dessert with our meal as it came with it but we left feeling like they were going out of their way to be hostile towards us. Will never return to this Chillys. My son and BF felt badly that it had been my birthday experience. read more

Covid should not be an excuse to let establishments get away with not being exceptional. Due to the location, one can only expect to wait to be seated. But they are really short staffed and the few staff is not all that attentive. After waiting 10 minutes and realizing i was overlooked, I decided to leave. As I am walking out the door, three people walked in smelling like weed all over their hair and clothing. Thankfully there are other options in the area. Hire more Staff, train them and you may need to cut your hours short until you get more help. read more

Just sub-par, the cook, GM and Kitchen manager need to be replaced flat out. Just look at every other review and still after my visit today my steak was rare when I asked for medium well and everything else was barely good. When I told the manager he did nothing but give me more of the same bad food thank you Chili's!! For the same prices you can get really good takeout or Culver's or even Portillio's for better quality. read more

Chili's - That sirloin steak was tuffer than a tire!! - Tex-Mex Near Me - North Riverside, Illinois

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I am a huge fan of the Cajun pasta with shrimp and this Chili's is the closest to the mall that I frequent. Twice I have ordered this meal and twice I never receive the garlic bread that comes with the meal. Yesterday my daughter and I decided to stop by and dine in. First, it was terribly cold the air conditioner was all the way up and I had a sweater on. I mentioned this to our server and his response was yeah I'm freezing too. HUH? We ordered our food as we waited I stepped outside to warm up for 10 minutes to get some relief from the freezing cold inside the restaurant. Food arrived again no garlic bread, the server never came by to check on us 15 minutes in and I can't take it I asked for a to-go box paid the bill and left. The service was terrible. read more

Everything began so wrong here as Soon as we walked in. No greeting, no nothing. I told my bf "this already began wrong." It took about 10 mins after being seated. That the waiter came by. We order appetizer and two drinks, well that took about 20 mins to come! Once we ordered; we legit sat there for about an hour, WITH NO FOOD! The waiter comes by like, "are you ready for dessert?" I said, "WE STILL DONT GET OUR FOOD!!" Manager comes out and did absolutely NOTHING. Paid our fries and drinks and still left very upset and hungry. The staff here do not care. Always something at chilis read more

Really great services and food came out hot. First time in this location definitely coming back

If I could give 0 stars, I would have. This location should be closed down & rebuilt. I walked in today, I stood waited to be greeted by a host, server or a manager for over 10 minutes. As I waited I noticed 3 empty tables that were dirty & underneath the table on the floor was filled with garbage as well. The walls were nasty, the brass & wood of the restaurant needed to be cleaned. The outside of restaurant looked like someone had emptied a full dumpster of garbage in the parking lot & in the grass. I refused to eat here so I left. There's a Kohl's department store & Chick-fil-A that's very close to the Chili's restaurant. Chili's is making the rest of the stores/ restaurant look bad!!! **North Riverside location** read more