I visit this location when I was at my brother house, I forget to check the reviews on yelp, big mistake. Order food take long time to bring food and when bring the burgers it was without the fries because it was not ready. After we are done eating and ready to go they bring the fries all in one package, when we order 4 burger. Do not go to this place if you want a good food service. read more

This was the worst meal. I have been here before and it was ok, but last night was just awful. The meal start with chips and salsa, so salty that we couldn't eat them. My husband had a chicken sandwich and the chicken was over cooked and tough with a hard stale bun. I had a veggie burger with the same same hard stale bun. We won't be going back to this restaurant again. The only good was the young man who seated us. read more

My service was horrible!! I dint get the extra plate, I didn't get my water, we didn't get asked if we needed anything!!!

Service is horrible!!! the waiters are way to slow and leaves table un attended for to long. Food is ok and might be improve if less salt was added! read more

Shocked at the service we received from Stanley must be new management here, in the past we always had poor service. Stanley was always there for us, nice friendly guy. read more

This place was full of flies . They didn't bring the entire order at one time, brought the latter half almiost when we were finished. Also had a to go order that took longer to get, even though we ordered with our food, then it took for our food. Very disapoointing, will not be back! read more

THE WORST SERVICE IN NAPLES. I've tried this place probably 5 times & EVERYTIME something is wrong. I waited 1 hour & 45 minutes for them to bring me the WRONG food. Very understaffed & horrible service. read more

I don't think there is a Manager on duty. The service is so slow and disorganized. Food comes out cold because the waiters are not paying attention. The bar is really slow, it takes 20 minutes to get a drink. They will continue to go downhill if they don't hire a manager and train their staff and have their staff continue to go to the kitchen to deliver the food. read more

Not the best operated Chili's or experience. We were visiting from out of town and went at about 7:30 PM on a Friday night. We expected it to be busy, which it was, but not incredibly. We only had to wait about five minutes for a clean table. Once seated, we waited about ten minutes for a waitress to appear and while she was nice, it was obviously forced. It was busy and she was probably tired. My sister ordered the fish taco platter and was told she could not substitute the rice and beans with anything, which she normally does at other locations because she doesn't like beans. She didn't argue this, but the rice was extremely dry and the small bowl of beans was slopped over dripping onto the plate. We ordered the cheese fries as an appetizer and someone other than our waitress dropped off two small plates for us to use and they were clearly dirty with some sort of green sauce splatted on them, When our waitress came by, we ask for different plates and pointed out the sauce. She was very embarrassed and brought us clean plates. While waiting for our food, I could see our waitress busing tables as well. The place was obviously understaffed and she was doing two jobs. The floor was filthy everywhere with food spilled under tables, etc. At the end of our meal our waitress explained how to use the small computer at the table to pay and advised about the guest satisfaction survey that pops up after payment. She told us that any score other than a "5" on the survey questions was considered "poor". I have worked at other companies that doe this same illogical reasoning for guest experience surveys, so I gave her all 5's. It's shame she had to mention it and also a shame that I could not give my true opinion about our experience without penalizing her. Finally, I totally understand that Chilis is supposed to be a fun atmosphere, especially when it comes to celebrations. There were about 4 birthday "clap and sing" occasions by the waitstaff in the place during our visit. Totally expected, but one of the female staff members that participated in these, did some sort of strange high-pitched howling before and after the song which was worse than nails on a chalkboard. Sometimes, they just go a little to far. The bottom line is that this area of Naples has a very limited amount of restaurants on this same level, and this restaurant has not managed to get the right balance of staff for how busy it normally must be. We drove to other areas of the city to dine for the rest of our trip. read more

Love having a Chili's so close to home now! LOVE the Ancho Salmon on the lighter fare menu!! Delicious and healthy!! I enjoy just grabbing it to go. Chili's to go is great. Just make sure you allow 15-20 min for your order to be made ;) FYI. Go here. read more

Long wait for food. Wait staff good. Food nothing to make a second trip for. Canned chili with a lot of flour added. They try to force you to use their table computer. This is a service business. I pay for service and not to use the computer. If they can't afford to have a cashier they do not deserve my business. There are plenty of places to eate. No more chili's for me. read more

If I could give this zero stars, I would. After waiting for over 1 1/2 hours to get food, we ended up having to leave without even getting the food. The manager is horrendous. Our waiter was really trying, but between the kitchen "problems" and the manager, we had teenagers that we had to take to Waffle House so they wouldn't starve! Restrooms were similar to a college dive bar, don't step foot in if possible! read more

I decided to give this restaurant a second chance before reviewing it... I am not one to frequent chain restaurants, but this one is in a very convenient location with a lot of interesting menu options. On this latest (and final) visit, we were not acknowledged at our table for about 10 minutes upon being seated. We initially ordered the Mountain Melt-wannabe , (boneless chicken smothered in jack cheese with bacon and chives) it was OK. Our drinks were served promptly, and that is where this experience took a turn. After ordering our entrees consisting of a burger and fish tacos, we waited for a solid 30 minutes without anyone coming by our table again. After that time, the manager stopped by to inform us that it will be just a bit longer and he wasn't sure what was going on with our food. Ok... 10 minutes more and I grabbed the manager (as the server hadn't stopped by once since taking our order), he informed me that the burger had been cooked incorrectly twice.. I mean how difficult is it to cook a medium burger? And I could only imagine what the fish tacos looked like after being under a heating lamp that whole time. We asked for our bill - sans the food - but he insisted we take the food to go, with only the burger being comped. I won't be back. read more

I gave it one star because I had too to write a review. You have to locate your own waitress. Every step of the process takes 5 times longer than it should! Staff stands around. The place wasn't even 1/2 full. Watched a couple leave because they were never attended to. All of this would be understandable if the place was busy, it was dead and now I know why. read more

We walked in and the staff was friendly. Atmosphere was nice but feed was mediocre at best. We enjoyed the drink specials but getting food a long time. A group of 4 came in after us and relieved their good before we did and we had ordered before them. Probably would not visit again. read more

Usually enjoy food from Chilis but this place has terrible service. I have been waiting here for over an hour and no food!! Tables around me who arrived 30-40 minutes after me are eating. Unfriendly staff., terrible waitress. Empty drinks but no one here to help us. If you are the road and are hungry. DON'T come here. Go to Cracker Barrel. read more

First off came in for a quick bite, wasn't busy at all by any means , sat in the bar area had the same server we have had multiple times , first round of drinks were great ordered an app came out very quickly , ordered our food and second drink . That was the last time we saw our server . Food took an hour and everything was cold , the cheese over my chicken was like wax and tasted stale , had a salad As well my Lettuce was wilted and my wife had a fajita and was so dry she couldn't eat it .. This is a new chilis and were so under staffed . Front of house can not be to blame besides not acknowledging the tables after the shit hit the fan . Ignored us by all means . Waited 30 minutes to get out check , contemplated walking out but since we are all in the industry we understood . The HOSTESS came by and apologized and had no idea what to say she was frazzled . Took off half our food , we didn't eat a bite . Was so terrible. We weren't looking for anything special something easy and that's not what this was read more

Me and my family came here a few months back and we were all disappointed. As we were sitting and we were done ordering, we saw the waiter didn't even care about us. She wouldn't come to refill the drinks or anything. Then she starts giving every table that got here after us their food. Finally, the food we waited a full hour and a half for came out extremely cold. We companies and they gave us 15% off. It's horrible. The next day most of us that ate had the worst stomach aches. I would give this zero stars if I could. Save yourself before you go. read more

Stopped for a quick lunch and ended up waiting for 45 minutes to receive a salad with 2 thin slices of avocado. This place is a joke!

Since I work close by, my options are limited so I will keep coming back because the food is good, about what I would expect from a Chilies. HOWEVER, my intent is for this review to be seen by the GM to please do something with you staff. The service is terrible!! Every time I visit, whether busy or not, it takes forever to get acknowledged, takes forever for meals to come, once they are, the waitress NEVER checks on you. The hostess has a bad attitude and acts like you're troubling her because she has to put her phone down to seat you. read more

After a bad experience last August (2015) at this particular Chillis, we decided to give it another try. Same management, same problems only worse than last time. Food order was wrong, asked for no tomato on flatbread-server came out with it with tomato and told me the manager said to bring it out and maybe I would still want it-not too bright. Managed to mess up the other food order. Was told a new flatbread would take 7-10 minutes-it took 20 and came out too well done. Then they took off only one of the meals that they messed up-not both. Again I emailed the main headquarters to complain. Only saving grace was I got gift certificates to us which I did at my local Chillis (Bethpage, NY) which has much better service and they do not mess up your order! Stay away from the Chillis in Naples by I-75! read more

Worst service ever. There's no one in the store and the food still took 45 minutes to get to the table. Never coming here again

I placed an order online for a chicken quesadilla (you would think that isn't hard to mess up) and steamed broccoli... I picked up my food and got home and took a bite of the "chicken" quesadilla and something tasted strange...so I opened it up and I counted THREE DIFFERENT MEATS!!!! and I know for sure that 2 of the three meats were NOT CHICKEN(which is gross because I only eat chicken and fish). IT WAS DISGUSTING!!! I will never eat there and again... I would give zero stars but the steamed broccoli was good, I am surprised though that was not messed up. I plan on bringing the food back tomorrow and getting my money back because I plan on going to mcdonalds. read more

We came to this Chili's a couple days after it opened recently. It wasn't busy when we got there but it was packed towards the end of our meal. So packed that they gave our table to a group of people before we were even ready to leave. The people came and stood behind us and waited for a few minutes until we got up. We were really uncomfortable.. Our waitress was obviously new to waitressing but we expected that since it's a new restaurant. My food was really good, not overcooked at all. The fajitas are always good at Chili's! These things on the table are like little tablets that you can look through the menu on and pay your bill with your card on your own. You can also see a running tab. It's pretty cool. Our experience was good overall, we were just feeling really awkward from the people hovering over us thing. Also it is pretty inaccessible due to the way you have to drive into the parking lot from a certain direction. read more

Very bad. Watermelon margarita had no liquor that I could detect. Very watery drink. Waitperson was jittery, overturned full glass of water with ice all over the table. Pleasant enough waitperson but not very attentive to table. Left menus on table after ordering, missing plates, missing silverware, never cleared dirty empty plates during service. We liked the appetizer bean dip with chips. When we ran out, asked for more dip, was bluntly told "no" not... "sure it will be another charge" or something to that effect... just "no". Very STRANGE. 3 people ordered Fajita dinners, Fajitas are now served with thimbles of condiments, literally 10 shaves of cheese in a thimble, a thimble of sour cream, only 2 cold tortillas? for a Fajita dinner, Really? Some severe cost cutting measures seem to be in effect. Chili's. Really sad experience. No one at our table will be going back, sorry Chili's you used to be a lot better than this. read more

The first two times I came to this location I walked through the door the waitstaff saw me but did not acknowledge me. I decided to give them the benefit of the doubt and came back.. They seemed busier than most days so it took about 15 minutes from the time my food was ready for me to have my order in hand. The salad I ordered was non existent as well as the sauces for the sandwiches. Overall, the food is good but the service and the wait are not. read more

We have been to Chili's several times since they opened and things have gone downhill each time. The food was just so so, but I figured it was due to being new. The service has been less than good. Time before last it took 15 minutes to bring my change. I began to think that maybe they no longer took cash. If the place had been busy I would understand but it was early evening and we were 2 of 10 customers. This last time we walked out 15 minutes in with nothing but menus in front of us. We never even met our server. Again NOT busy. Maybe 20 people including wait staff. NEVER going back. read more

We are at chili's now and ordered baby bake ribs and low and behold the sever comes back to tell us they are out of ribs on Saturday night at 7:30, hard to believe it is advertised as one of there specialities wouldn't recommend them at all read more

Me my daughter and my husband went to have lunch and mind you this is 11:45ish no one really there so you would think that our server would be very attentive.....guess again it took us 20mins just for my daughter to get Apple juice and another 10 for my self and my husbands drink then he gave me the wrong drink and instead of getting it corrected he said "I'll just add the mango" like really dude I accepted cause I most definitely wasn't going to wait for another 30 min for a drink them we finally got our food the server did not check on us I observe a family of 5 sitting across from us looking at our server as he and two other servers chatted away luckily we had the pay at your table kiosk so paid at the table I didn't finish my lunch and I wanted to take the rest to go but that wasn't gonna happen after they were done chatting they just went in the kitchen and we just left along with the family of 5 across from me read more

The device at all the chili's has been terrible. We decided to give them one more chance since we were regular customers before. Terrible service!!! Did not even acknowledge people at the front door. Went to red robin and were treated like real customers. The contrast was amazing read more

They are so understaffed that it's not funny. They only come to your table 2 times. They don't care about service only about the money. Been here for over an hour and a half and the place is not even full and we have no food yet. Worst place to eat read more

I called their corporate guest services hotline the day after the terrible experience I had at this restaurant. I was told their GM would call me within 3 days of my report. It has now been 27 days. I called the hotline again and was told to await a call from the GM once again, to which I replied negatively since I REFUSE to wait another month, and instead asked for the regional manager's phone number. I was informed that they do NOT give out numbers, to just WAIT. This company is terrible. Never have I seen a company where you are not allowed to call someone, they will call YOU. Mind you this entire thing is based on discrimination towards one of the people in our party. You would think they would act faster when such a sensitive subject is the issue. Moral of this story: DO NOT GO TO CHILI'S IF YOU ARE NOT A CAUCASIAN, YOU WILL BE TREATED AS IF YOU ARE NON EXISTENT EVEN IN YOU HAVE LEGAL DOCUMENTATION. YOU OBVIOUSLY FORGED THEM, YOU CRIMINAL. read more

Worst service ever! The Servers are or seem to be racist, I was waited on by a Caucasian man with my family and we patiently waited, the food was brought to us and the server spilled ranch all over the table and constantly stepped on my foot. I thought he would clean up the ranch but to my surprise he only said "DAMN IT" and walked away. My family is very patient and understanding so we left the restrain after eating and putting up with the rude mans attitude, we even left him a high tip amount although he did not deserve it, but don't get me started with that little Cuban girl. If you like rude service and hours of waiting, this locations it RIGHT for you!!! read more

We have not been in here that this place has NOT been clean. Tables filthy, menus dirty with spilt food and walking to the restroom, the door openings leading from the kitchen, the floors are greasy and SLICK. We sat down at a dirty place, thinking they would clean it when they saw us sit down and they just laid out napkins on top of the food spilt on the table and water rings left from the glasses. We asked for a wet rag and she only cleaned where we were sitting, NOT even the entire space. This is a new restaurant and it is FILTHY!!!! read more

Wife's birthday disaster!! Been to Chili's other locations and had great ribs and other meals. After ordering two meals of ribs and waiting 20 minutes we were told they only had one slab of ribs. Thank God, the one slab we got was dry and flavorless. Ordered a dessert skillet and coffee. The dessert was gone before the coffee arrived. Worst possible place in Naples to go for dinner! Can not believe that this chain allows this place to use it's name and logo. read more

this location is rather new but so dirty. The health inspector should come out and take a look.

The service was extremely slow and they were not busy. Most frustrating part was getting the check. I've been a rewards member for years and also added the Plenti rewards to my card when asked the first time it came out. The last three visits didn't take my rewards ... said the email is already in use. Yes I know! It's MY email! The kiosk didn't work , so the server brought us another one with someone else's check on it. When we complained, after it taking 15 minutes , we were given the excuse that there was a bunch of teams with kids in the night before who messed up the kiosks. How is this my problem? That was last night. We spent 1 1/2 hours for 3 people from time in, seated and finally got our paper bill. The store had been open at least an hour before we got there . Another visit where I received no points . Why have it? Not planning on returning until the service is better and you get the rewards worked out! read more

My sister, husband and I decided to go to chili's for a few drinks and maybe some food since their food is always mediocre if not just bad. Our waitress was rude and had a bit of an attitude when we started with our orders. We ordered the chips and salsa which is extremely salty and a triple dipper appetizer the burger bites were so under cooked the bottom bun was soaked in blood. After pondering whether we should stay we ordered sour cream enchiladas, fajita trio, and a quesadilla salad. The enchiladas were cold, and the sour cream sauce was hot, the shrimp on the fajita trio wasnt cooked and the lettuce on the quesadilla salad was wilted like it was sitting under a heat lamp for 40 minutes. How is possible to mess up all 3 orders. When I asked to speak to a manager I was told he'd be with us shortly. After waiting for a manager for almost 20 minutes my husband had to ask another server for a manager and he/she still didnt show up. It was after we paid the manager came to our table and asked if everything was ok. And the sad thing is they werent even busy. Most of the servers were standing around talking to each other anyway. This place was terrible. I use to love chili's this place is a definite 2 thumbs down. read more