It's a hit or miss with Chilis, but man the great service by Marena made this location 5 stars. The food was delicious and hot, and I'm glad I was able to watch football here - by the help of my bartender. Chill spot; but thanks for the amazing customer service Marena! read more

Friendly staff and good food. Your drink never gets empty and your order is always out quickly.

We were really impressed by our entire experience at this Chili's. We came in for dinner on a Saturday evening around 5:15. We had to wait about 15 minutes. We were seated right away and our server came right over and took our order. We were ready to order everything. Within 2 minutes our drinks were brought out by a food runner. Our salads came out immediately afterwards. Our server checked on us often. We split the Ancho Salmon with broccoli and Mexican rice. They split it in the kitchen. I gotta say that we were pleasantly surprised and impressed with the entire meal but the broccoli really blew us away. We thought it would need salt and it also looked like it was still raw. It was seasoned PERFECTLY and it was also cooked PERFECTLY. It was the best broccoli we've had in a restaurant in years! Kudos to the chef!! The restaurant was very clean and festive for the holiday season. We will definitely be returning! read more

Chili's - My part of our split meal (I had eaten several bites when I thought about a picture). Ancho Salmon, Broccoli and Mexican rice. - Tex-Mex Near Me - Morristown, Tennessee

Our first visit was stellar, this visit was a nightmare. My husband ordered the brisket burger specifically because it has no lettuce on it and he's *severely* allergic to lettuce. Regardless of the fact it has no lettuce on it we told the server of his allergy to ensure there would be no cross contaminating and that she can alert the kitchen. We also ordered extra crispy fries. I ordered a triple dipper with v Nashville hot crispers, big mouth bites and egg rolls. When the order came out his fries were visibly under cooked. Nowhere near the dark color extra crispy leads to. He picked up his burger to bite in and multiple pieces of shredded lettuce fell off the bun onto his hand the the plate. They had run his bun over shredded lettuce. They surely didn't clean off the area at all before preparing his food. If he'd have eaten just one piece he'd be violently ill. He immediately pushed away his plate. My egg rolls were not hot and the Nashville sauce was poured so thick all over my plate my big mouth bites were saturated in it. I couldn't even pick them up. The buns were completely wet with hot sauce on every square inch. We gave up and asked for a manager and let them know we were leaving. They apologized but it didn't feel super genuine and the server was seemingly upset we went to the manager over this. You MUST put more care into food prep when people tell you they have severe allergies. Cleaning off where you're prepping a sandwich takes 2 seconds. Do the right thing! read more

Horrible food and over priced. Only one exit in and out of kitchen, and was sat next to it. Entire time staff yelling "corner" in your ear. Not worth the hassle. 135$ for a family of 5 , no alcohol. read more

We LOVE the Nashville Hot mozzarella sticks! We almost go there just for them! We have not ever had bad service from Chili's!

Our family has been to this Chili's at least 10 times now. The food is always fresh and delicious. Service is always exceptional, even during the busiest times. The establishment is well maintained. read more

The Chicken Crispers are always great and the extra sides of dipping sauce is a great idea.

The food and service is always great. The manager is definitely doing his job well. I will be back

We visited this restaurant this evening. I ordered the Veggie burger not realizing that it would be a bit spicy. Our server/bartender noticed I wasn't eating it and asked. I NEVER send food back. She was insistent that she could get it made without the spice for me. Then another sweet employee came over to ask how our meal was. I explained that I didn't realize it was a spicy sandwich upon ordering. She quickly had another made without the spicy sauce for me. We usually eat at home. So going to a restaurant is rare for us. We WILL DEFINITELY return again to this specific location. Great customer service. Nice atmosphere and overall great experience. Thank you for being so kind and thoughtful. That is a rare quality in the service industry these days read more

We are very disappointed they have took things off the menu especially the street corn which we always went there for among other things they need advertising they no longer have these item the service was great read more

Food was amazing, incredibly fresh and service was amazing. My server Rebecca was super attentive and was working her butt off. Would definitely recommend to others. The ambiance was great as well, not too loud and not too bright. And Rebecca needs a raise. read more

Chili's - Tex-Mex Near Me - Morristown, Tennessee

Brandon was amazing. Party of 14 and we never had to want for anything. Brandon needs a raise!

The food was great and even though it was really busy the service was attentive. Will definitely be back.

We arrived mid day Sunday. The restaurant was pretty busy, but not overly crowded. It did take a couple of minutes to seat us. Our waitress was friendly & attentive. The food was delicious. My husband & I got the 2 for $25 deal. We started with the half order if TX cheese fries which was plenty for the both of us. I had the Margarita grilled chicken.....Sooo good!! The chicken was perfectly grilled. A little heavy on the black beans, so next time I'll request less beans. My husband had the classic sirloin with broccoli & loaded mashed potatoes. I tried his steak & it was so good. Perfectly cooked to a medium well. We finished off dessert with a piece of cheesecake. It was so smooth & creamy. So so good. Would definitely recommend the Morristown Chilis. read more

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Food was under cooked and cold. The service was lousy. Had to ask the waitress multiple times for the some Splenda packets. She had a very poor attitude. It was my wife's birthday and I told the waitress but they did not do the song that I heard them do for someone else while we were there. This was not them but added to awful experience, the people behind us did not control their kid. It kept hitting my wife with its hair and jumping and screaming the whole time. The parents did nothing even after comments. Some of the food was good but some was not. The manager did take off the price of the 2 meals but tried to take off less than they offered to. We had to do the math for them to show their mistake. read more

They are short staffed, so they can on seat above half the people that come to eat and average wait time is 30-45 minutes. IF you have to time to waste that's fine, but I don't see how they're going to be able to sustain business at this rate. Very sad to see a newer restaurant fall apart. read more

Chili's - They are short staffed, so they can on seat above half the people that come to eat and average wait time is 30-45 minutes. - Tex-Mex Near Me - Morristown, Tennessee

I wanted to get the three for me, the rootbeer was under the fountain drinks section. I got my check and paid for it, not realizing that the deal didn't apply because I order rootbeer--which wasn't a fountain drink according to my server. I ended up paying $30 instead of 15 like my friends. Atmosphere was mid. read more

Arrived at approximately 1:35pm on a Tuesday afternoon. After being seated, waited about 15 mins before finally asking another server If we could get some menus. A few mins later our server came out, took our drink order and brought chips and salsa. After ordering (we both got the Triple Dipper appetizer as our entree), we waiting for 30 mins before our food arrived. The most discouraging point was when we noticed couples who came in 30 mins AFTER us were already getting their food. The burgers on my sliders were barely warm. This was our second, and now last time we will be visiting this location. read more

We have been going to Chili's for over 25 years. Our first date was at a Chillies so to say we've seen some changes over the years is correct. The waitress tonight was terrible and almost boarder line raciest. We would call her over and she would roll her eyes. She would say something and do the opposite. Hair in our food, wrongly prepared food, and very slow. It almost appeared she did it on purpose. Help today getting harder to find. What happened to customer service? This woman was rude and it's costing this restaurant money. The manager was called out and we explained everything and he made it better. I always feel bad for not leaving a tip so I left her five dollars. I'm sure she is stressed and working hard to support her self but you make more money when your customer service is better. We will be back as we are dedicated to this restaurant for over 25 years. There's many things I wish they would bring back, but the service in the restaurant has definitely declined. read more

DO NOT GO HERE! Guys! First off the wait was 45 minutes (during the week). My sister and I were celebrating our little brothers 11th birthday. We were a party of 5 with 3 (8-11 years olds) and 2 adults. We were so hyped to come here and celebrate his birthday. This Morristown location is awfully tiny (inside is the size of a 2 car garage). Once I received the text that our table was ready at 7:17 we were seated to our table and waiting 15 mins for our drink order to be taken. Overall the waiter was really trying his best to be attentive with the kids and his entire section. What do you expect when going somewhere for your birthday? Of course, table side happy birthday cheer and fingers crossed they provide some type of free dessert. How awful is this! They waiter said - would you like for us to come over and sing? My little brother was like - yes! The waiter mentioned you will even get a free scoop of icecream. As you can tell in the copy of my receipt I was charged extra for 3 things!!! 1. Kids size molten cake (should have been $2.49 vs. $5.99) 2. Birthday Scoop (should have been FREE vs. $1.49) 3. Table Entertainment (Seriously?! Should have been FREE vs. $1.99) We waited 1.5 hours for our food! Another 30 mins for dessert. The only pro of this was their $5 margarita. Time Wasted (3 hrs): 45 min wait, 1.5 hour waiting for food, 30 mins to eat food, 30 mins for dessert, 20 mins to receive check. Do not go here to waste your time and be charged for free items. read more

Chili's - Extra Charges - Tex-Mex Near Me - Morristown, Tennessee

Service was A+++, I had the 6 Oz steak, which was cooked perfectly. The Boccoli was unseasoned...dry...the potatoes were average. Waitress recommended happy hour wine which was a bonus! read more

The only thing good was the bartender and she was still talking about the other bartender making people cry . So I don't know Morristown has way too many other options for them to be slipping this bad. read more

Chili's - Overly dry patty, no onion straws no ranch or onions in the Big Mouth bites. Very unhappy with it. Yuck. - Tex-Mex Near Me - Morristown, Tennessee

The food is excellent. The servers are very friendly especially if you go after 4 pm but the kitchen is kinda slow. Overall ambiance is pretty good. read more

The food was awesome! Definitely order the roasted street corn as one of your sides. You won't regret it. The space is smaller than other locations, but it made the feel more cozy. The service was great. We watched our server work 6 tables and she never slowed down. Definitely will be back. read more

Wait was very long. Service was soso. We had to wait on straws, utensils, refills. Ask for extra napkins 5 times. Tables unused which tells me under staffed for 1st of month business. Never saw Manager. I wouldn't waste my time going on a busy day. read more

Arrived at 1:20 pm. Was told a 15 minute wait. It was 45 minutes. Tables are not being cleaned off for in sufficient time for incoming customers. Help is very slow at prepping tables to be seated. Unbelievable! So disappointed in Chili's. It's not the Coved 19 issue here. No one seemed to be in a hurry. Oh well. Lesson learned. Can only hope the chaotic atmosphere gets better. Food was good. Service was fast and friendly once seated. Kudos to the server (Carlsbad) for having a good attitude in the chaos. Probably second guess coming again on a Sunday for awhile. Once again kudos to Caelan for fast and friendly service in spite of what seemed to be a lot chaos today. read more

Chilis is one of our favorite places to eat. I used the Chilis app to add our name to the waitlist. I went in and told the hostess we had arrived, like the app said to do. She didn't even ask my name, just dismissed my words and said they were at max capacity. I wasn't expecting to get seated right away, but at least acknowledge that I had put my name on the wait list. We then were told it would be 20 minutes before a table was ready. We were sat in less than five. Very rude and unprofessional for absolutely no reason. The only reason I am giving three stars is for the friendliness and great service from the server. read more

Our bartender was awesome we sat at the bar we had a awesome dinner and drinks we definitely will be coming back to that location thanks Doug read more

Chili's - Happy hour date night - Tex-Mex Near Me - Morristown, Tennessee

Great service and very good food for moderate price, first time eating at a Chili's in around 5 years and glad it was this one.

Service was great. But they would not allow us to order the fajitas without onions. This is apparently a Chili's corporate decision as we were told the same thing by a different location as well. We've ordered this same way for years and now Chili's has decided to change their policy. Very bad decision on their part. read more

This Chili's is ALWAYS understaffed while other restaurants nearby don't seem to have staff issues. Three different employees have complained to us about servers, cooks and dishwashers not showing up. It seems to be a management or incentive issue. We kept hoping that would improve and with more staff the cleanliness would improve also but now they've changed the menu. Ribs (something they're known for) are outrageous. They've taken off the 2 for $25 all together. They even charged us for a refill on our chips & salsa! We both ordered burgers and they were so over cooked and dry. BTW, they're pushing burgers on the menu now. The side salad was half the size it was just 1 month ago. The food runner brought my salad resting against her sweaty shirt so she could carry more plates. Use a tray! Sheesh! We won't be back. read more

The waitress was prompt and answered all of our questions this location has only been open 1 week but it's dirty the bathrooms are filthy and the hostess need more training we asked for a booth and not in the bar area and they didn't listen at all...... the entire place reminded me of a sports bar atmosphere but the food was hot and the delicious I guess I prefer a calmer atmosphere is all .... I will try it again though after they have been open a little while and give it another shot I guess the restaurant being filthy is my biggest compliment ...... The only thing that I would say is that expect it to be noisy in there and with the open style of the restaurant and everyone talking I could it hard to hear everyone at the table the managers are all super nice as well read more

Who doesn't love Chili's?! When you have a bunch all over town though you don't really think about them. But when we moved to this area we definitely noticed its absence. So, we decided to go opening day. The wait was less than 10 minutes around 5pm. We ordered chips and salsa with guacamole. Something we always get. It was great as usual. Our server was very attentive. Our drinks were never empty and they kept refilling our chips. I loved seeing that they added a new veg friendly dish, the veggie fajitas. It comes with a black bean patty which is currently vegetarian but not vegan friendly. However, the veggie burger brand, Morningstar Farms, is in the process of making all their products vegan. But until then you can just order it without the patty (substitute mushrooms). It comes with cheese and sour cream as well. So, we just got extra pico and used the extra guacamole from our app. It was so delicious and very filling! I love that you can access your rewards and pay your bill on the tabletop device. Very convenient! I do wish their online ToGo ordering system was up and running (currently have to call). But overall, I'm so happy they are here! read more

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Veggie Fajitas are tasty, a healthy option for all, and a great local option for vegetarians. Went opening day just before 5pm and was seated within 10 minutes. Service was on point with regular check-ins and timely drink refills. read more

I have NEVER IN MY LIFE been so aggravated! I called ahead to get our name on the list:..when we arrived the app said we had 5 parties ahead of us and it slowly ticked down to two parties ahead...after waiting 45 minutes I asked about a wait time and was told it wouldn't be much longer...15 minutes later they proceeded to take a party (the same size as ours and arrived later than us) ahead of us and told me that I failed to check in when I arrived...it would be another 45 minutes...after having already waited over an hour and having already asked a hostess about wait times....so the moral to this story...call ahead doesn't give you any advantage and the service stinks! read more

Wait is always long because it's relatively new. (Don't have a problem with that.) But the service was mediocre. They seem understaffed. Their long island tea was 80% ice. I asked for a second one with less ice and it was brought in a "low-ball" glass. Food was average. Ribeye very fatty. Tacos didn't have much flavor. Overpriced. read more

Cody The host was so rude And creepy! He spoke to us like we were children and starred at us the whole time we were standing in line! He acted like a angry toddler for no reason! read more

I love this place! I've only been there one time but my experience was wonderful! The staff is nice, the food is great, the drinks are great, just an overall pleasant experience. I would recommend this place to anyone in the area. read more

They seemed to be understaffed for a Friday night. The restaurant was a big mess trash all over the floor as the busser would just wipe it to the floor as she cleaned tables. Server was great no complaints there, but our food was cold, and made me and my mother sick. read more