Service was confusing..waitress was friendly, but came to take our order after she had already taken our order. She then took our payment and took almost 20 minutes to return with our change. Common trait among all three guests was cold food. Need to up their craft beer game as well, especially considering there are multiple local breweries within a five minute drive. If not for the friendly (yet absent minded) waitress, would have been only one star. We won't be back. read more

So I came here with my cousin today and I would like to start off by saying that our service was fantastic. The hostess and the server were both amazing at their jobs and I appreciated their services. That being said... The food was super bland. My cousin and I elected to order the smaller 9.99 triple dinner appetizers. I got the Guacamole Big Mouth Bites, Boneless Buffalo Wings and Southwestern Eggrolls combo. My cousin got the same thing but he substituted his Eggrolls for Potato Skins which they had no issue doing. The food was super bland! The Boneless Buffalo seemed like it was sitting under a heater for a while.. almost felt rubbery. The burgers and Eggrolls were pretty good though.. but the bread for the burgers seem dried and stale. Their strawberry lemonade was far inferior to the ones I would get from Red Robins. What I didn't like was the fact that I kind of felt like I was tricked into getting their nachos and salsa. When we seated, the server asked us if we'd like that (after we ordered our drinks) and I thought it was a complimentary thing you'd get. For instance, at the 99 Restaurants, you'd get a free side of popcorn to start you off.. so we said sure. But upon checking the bill, we were charged 5.95 for it. I didn't like that tactic they employed to sell us those nachos. Overall, bad food, bad business practices. The only saving grace was the service which I took care of at the end of the meal. read more

How does someone really rate a Chain restaurant, considering they all have the same food, layout and decorations. However, I live halfway in between two Chili's and this is the better one. It might be the location, but I'm sure that it's because no matter how busy they are they always have great service here. read more

Absolutely awful lunch. Some kind of limp cheese pizza.piecea on a bed of soggy overdressed arugula. The fried pickles appetizer was dry, too salty.and overfried. The service was woefull and slow in an empty restaurant. Gave it one star because there was no zero. Avoid Chili's read more

Chilli's, you never let me down no matter where I am, even Middletown! The Big and I went here for dinner. We both started with margarita specials, and we were offered chips and salsa to nosh on while we waited for our fajita's - how can you say no? so the man said, yes! (cause he's good like that) The chips came out right before our meal (the waitress apologized and didn't charge for them which was a nice gesture) I had the steak fajita, he had the fajita trio (chicken, shrimp, steak) which both came out sizzling hot with all the fixings to go along with it; rice, etc,. The steak was delicious! We both left full and satisfied! I'll be back - who knows at what location though! read more

I debated on whether to Yelp! about Chili's or not, and since I ate there tonight and it as not terrible, I will go ahead and Yelp! It was a good time! We had a party of 7 and we were seated right away. We were a bit crammed but we had a kid in our party so it wasn't too bad. The service was quick and friendly and very patient! We all got our orders quickly and precise and the server was kind enough to separate all of our checks. Bottom line, if you are looking for a quick, casual, chain restaurant meal, this Chili's is A-OK! read more

Sit by the bar! Awesome service & food! Our fav spot, we go here every week and have not been disappointed yet! Appetizers and margaritas are all great. read more

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I've only been here twice and both were to-go but the food was yummy and their prices are not bad. The Santa Fe chicken salad could've been a little larger but it was super yummy. I LOVE Chili's ranch dressing!!! Delicious. read more

We came today to celebrate Mother's Day and I have to say, the service was so bad that we had to request another server. No drinks , food or even a hello for over 10 minutes. Her tip- a suggestion that she get another profession. We asked to see The manager and while he was considerate and he did make sure our 2nd Server, Mary, was wonderful, but not even a drink comp. I'm in sales and marketing and I have to say, not good PR or customer service. Food was good and exactly what one would expect from a chili's. Decent food at a reasonable price. read more

The food is pretty standard for Chilis, but the service was by far the worst or seen at not just a Chilis, but at most restaurants in general. The waitress seemed annoyed anyone time we or any other of the tables asked for ANYTHING. My wife was walking around with our baby, trying to get her to calm down, and the waitress very forcefully and rudely said EXCUSE ME, then bumped into my wife, smashing my daughters leg between my wife and the side of a booth. The waitresses demeanor changed to a bit friendlier after she saw that my daughter was crying. Shocking. We decided to get our food to go, whenever the food would come out as it took her 10 minutes to even come to the booth, and it had been at least 25 minutes for a burger and some fish tacos. It took forever and then all came out at the same time. The food itself? Super gross and burnt. This particular branch is a joke. Go elsewhere. read more

I ordered the honey chipotle chicken crispers. The portion was extremely small. I will not order again. The president margarita as recommended by the waitress was $5 of trash as well. I'd rather pay more to get more. read more

I want my babyback, babyback.... Good food. Decent service. Just like every other Chili's in America. read more

Came into my local chain restaurant to try something other than my usual which consists of southwestern eggrolls, chips with salsa/guacamole and a budlight and found myself very disappointed. As I sat down for lunch and came across a very delightful looking burger called the Grass-Fed Sunrise Burger (Grass-fed beef patty, cage-free fried egg, pepper jack, bacon, lettuce, red onion & tomato with Chili's signature sauce). This burger did not impress but was edible. Although the burger was cooked well the burger lacked overall flavor, the egg was overcooked, and the fries were soggy. Back to my regular appetizers and a quick beer, but for a main entree I will look elsewhere. read more

This chili is really good manager is outstanding had a issue and it was resolved really fast this manager knows what he's doing everything was good Thanks 11/6 720 PM read more

Food was okay. Didn't eat all of it and didn't care to take the leftovers home. The waitress was nice and attentive. The 3 stars are mainly for her. She kept our drinking filled. The bathroom was disgusting. I hate that I went in there before I ate. read more

The hostess was nice. Our waitress Tanysha was awsome. My family had a nice dinner out. Great food

I'm Navy here on training orders, staying in the Holiday Inn, so it's natural to eat here due to the distance. 3 nights in a row I've been here, and only the 1st night did I receive decent food and drink. (The beef fajitas.) 2nd night I ordered the shrimp and sirloin, and the sauce was layered on SO thick I had no clue what I was eating. The meat was impossible to chew into small enough pieces to swallow (medium rare). It was cold when I picked it up (15 minutes after ordering online.) Tonight I spent 10 minutes at the bar waiting for my drink order to be taken, and I tried the beef enchiladas. They were super salty! I sucked it up and mixed everything together. Then got a desert to go. You can't mess that up right? Wrong!!!! My cake tastes like the inside of a refrigerator with onions, and is insanely DRY. The whatever kind of filling is so solid it came up in one piece when I tried to cut into it, and now I'm just so upset with myself for giving this place the benefit of a second chance. (Well 3rd) Now I'm still hungry and still want chocolate with all this food in the trash of my hotel room. read more

Amanda and Jimmy are amazing! They ensured that my order was fixed and in a timely manner! Great customer service and very welcoming!! Definitely recommended and I will be back again! -Vee read more

I stupidly believed the other reviews here on yelp. The chips were great. Everything else was below average food, even for a chili's. My salad was the worse. The quesadilla explosion salad had limp lettuce and inedible cheese quesadilla's and it was smothered in disgusting dressing. The lettuce was warm and the quesadilla's were cold. Literally. My husband had the fajitas and he said they were tasteless. This is the last time we will go to any chili's. read more

Went last night with my wife and son. Haven't gone in a while because last visit was bad. I have to say this was a lot better. I had the trio bbq platter. Food was great. The reason for only three starts is the acoustics in the place. It was SO LOUD you couldn't talk without yelling. Something should be done about acoustic issues. read more

I like Chili's. We have one in our hometown and like our experience there. This one on the other hand was subpar. The tables were sticky with grease or whatever it was. Scrape your finger nail on the table and you will see. Look up at the walls and you will see dust accumulated for years. I looked around and saw a ton of food on the floor and it was only 1:30 pm. We ordered the Nacho appetizer and were too salty to eat. We also ordered grilled cheese with mash and pineapple for my little one. The grilled cheese was good (how can you mess that up!) and the mash was too salty. The pineapple for some reason had black pepper and cilantro....what? Anyways the server was very nice and attentive and took off the nachos from the bill because we didn't eat 1/4 of it. So service was great very attentive. Food awful. Eat at your own risk. read more

Awesome queso yummy table side guacamole. Love he lunch specials, enchiladas, shrimp tacos, great cheap margaritas

Our local chili's closed a couple of years ago so we were looking forward to our meal. Unfortunately, we left disappointed. The restaurant had a few other parties there but wasn't busy at all when we got there around 4pm-ish. The wait staff was chatting with each other while they waited for the dinner crowd to arrive. Our waiter was very attentive and brought out free soda refills without our even having to ask. The fried pickles appetizer was good and the burger & fries were fine--more well done than the medium we asked for, but since you can't un-cook a burger and we didn't have time to wait for another one to be cooked, we didn't bother mentioning it. The biggest problem was the chicken fajita ... the chicken itself was moist but it had a spicy red sauce on top that must be a new addition. Was fairly easy to wipe off, so no big deal. The grilled/sauteed onions were waaaay overcooked, which isn't necessarily a huge deal since I love sauteed onions, but the green peppers on the griddle plate were barely cooked. When put together, I definitely got the impression that the onions were from some long-simmering pile on the side of the stove and the green peppers were an after-thought that was just rushed through and not finished. Made me really wonder just how long those onions had been on the stove for? hours, days, years? (Although the Spanish rice was blah and room temperature, the beans were warm and yummy.) The worst part, though, was the condiment serving tree ... the shredded cheese was room temp and dried up (as in, not fresh, several hours old) and what I thought was sour cream turned out to be more like a room temperature spicy (chipotle?) mayo-based dressing...gag! After that, I didn't even bother with the jalapenos, pico de gallo, salsa, and whatever else was in those little serving cups. I really hope these condiment trees aren't just sitting around on the counters for hours waiting to be brought to customers like it seems. They should at least be kept in a refrigerated area where the contents stay cold and don't get dried out. read more

Tai is the best server that they have! The other girls are like robots and very impersonal. You can tell they don't care if you choke on your food or anything. They are not trying to help you. I asked her why she wasn't training people because I noticed one of the other women was training and honestly I didn't like her when she was my server. IDon't believe she should train. Tai should be serving people and training people because she knows how to serve and be very personable. She has a great smile and great attitude. I'm very sorry if I spelled your name incorrectly. I will be sure to ask for her next time I'm there. read more

I was surprised how awesome this place was! The female bartender was attentive and pleasant. The hostess was readily available upon entering. Also, the fajitas and chips were on point! I am in the middle of a move so I took a lot of things to go, which the bartender had zero issues with! Rare for other Middletown "chains". I would pick chilies over everywhere else. Thank you! read more

Another chain. Got a sampler appetizer. It was the best part of the entire experience. The chicken in my chicken sandwich was very dry. My Arnold Palmer was missing the lemonade. Service was lacking. read more

Its a chain restaurant but this location was ok. Went with a huge group and service was great considering. I ordered chicken quesadillas with the salad. I felt like something was missing on my plate but nevertheless I will give it 4 stars for good customer service read more

It's a Chili's. Nothing exciting. Kid friendly, and it's a block from where I live. Fajitas are usually what I get ... decent.

Do not get the take out. We have ordered large to go orders a bunch of times , about 8 meals and each time they forget something. Today it was a whole meal and 2 soups. When I went back to get the order. They said it was all there but still missing one soup. Eating in is great, have had parties as large as 15 and they never mess up but they need to rethink how they deal with to do orders read more

Generally satisfied when eating in as the service is good and never had a complaint about the food. Issues lie with the To Go service when ordering lunch. I can't recall a time they haven't forgotten part of the order when there's about 3+ people on it. Be it a soup for a lunch combo or someone's whole lunch, they never fail to fail. I understand big orders can be harder to ensure everything is there but this is the only place in the area that consistently messes up. You'd think a chain would have a good system in place at this point, especially when you have a specific To Go section/counter. read more

Just like all the rest of Chili's. Good prices for decent grub. Wish they would open one up in Brooklyn. A very good chain as far as chains go! Always consistly decent fare. Better then Fridays anyway! read more

Well, it's Chili's. Most people are familiar with their menu. They have really good deals which is very nice when you're on tight budget ;) I am making this review because their service is exceptional and their servers are attentive to your needs. They are on top of everything and they will really tell you what their best deals are for the day. They wont sugarcoat if a certain food item doesnt sell much or whatever. And this shows the server's sincerity :) kudos! read more

Chili's food was great! First time in the restaurant. Server was nice. Food didn't take too long to get. Second time we ordered take out. Easy to order on the mobile app. It was ready when we went to pick it up. read more

Only reason for the 2 stars vs 1: clean bathroom and somewhat friendly server. Food - 4 out of 5 meals at the table were inedible. Gooey fried chicken fingers, raw vegetable fajitas (c'mon, a Chilis that can't do chicken fajitas??), mushy French fries without salt, corn on the cob which had corpse gray colored kernels, just overall the worst food experience ice ever had at this chain - and I tend to frequently visit, in multiple states. Garden alas was the o my bright spot. And the chips/salsa were consistent with the chain. I'm not taking Chilis off my list forever, but would not return to this location. It is way Too apparent to the patrons just how little the kitchen staff cares about the dishes they are putting out. Maybe it was an off night but if the manager reads this - you may want to spot check the dishes as they come out. read more

Justin is the best server ever! If you have him you're in for a treat! He was timely with food and drinks, always checked on us. We're a few college kids and he gave him a 40% tip, that just goes to show how awesome Justin is! Food was awesome as usual. Can't wait till we have Justin again! read more

I must say this Chilis location was pretty nice. The food was hot and seasoned well. Food came out quickly and the location was very clean. I'll be back next time I'm in town. read more

Chili's got the best food on the island , plus GREAT service , and atmosphere. my kids and even my family from England are in Love with this place . keep up the good job read more

Amazing service, the hostess was so nice! Our waitress was very attentive and helpful. Overall, an excellently and efficiently run Chilis. read more

The restaurant itself is nice. There is plenty of high top seating near the bar and the rest is like every other Chilis. I stayed at a hotel nearby and ordered the cheese fries, which comes with the bacon, jalapeños and cheese. I also repeated it over the phone. I got the wrong order and the the plate I got seemed to have been sitting out for a whole day. The chooese was dry and the fries seemed microwaved. One woman started talking to me about the lack of personality or friendliness of the bartender. I called about the wrong order when I got back to the hotel and the manager seemed to question my request, because he kept asking what I had ordered and what was wrong with it.... I simply said that it everything was missing on the order except the cheese. He offered to change it out. I went in with the order and gave it back. They offered me a free dessert, I said no thank you and left. Terrible service. First time going to a chilis and definitely the last, because I've never heard good things about chilis. I've had better cheese fries at my local skating rink. read more

We were on a dinner break from class and there was a party of 5 of us. Kaya took our order promptly and everyone enjoyed their food. She asked if we wanted chips and salsa, after she took our order. We were like, "Sure!" Then she goes, "They're not complimentary." I guess that is normal practice but that sort of seems awkward. read more