1 hour wait for one person to eat. Only about 5 tables in the whole restaurant were even seated. Everyone else was waiting to be seated while workers were out back smoking. Ridiculous. Glad I didn't eat here. Can't imagine how the service would be. read more

Terrible service, ordered to go, pulled up waited for 43 mins. Never got our food. Luckily I selected pay at arrival. Called inside and got placed on hold no one picked back up. Someone finally came out. Order totally WRONG! Go elsewhere read more

Wow I hope corporate reads this review! This store deserves a medal. This is the cleanest restaurant I've seen in a long time. I always look high and low for cleanliness. This place is so clean even on top of the exposed ductwork is clean. Great job it means so much. Next thing is service, Jasmine was our waitress and made my wife and I feel so welcomed. Now let's talk food! Food was right on point. Presentation, Taste, and quality! Great store highly recommend and hope they can keep it up. read more

do not come here on a special occasion. especially with a party of 8+ seated...waitress was great..kitchen service was horrible waiting over 1.25hrs for food read more

So disappointed... arrived at 11 and after waiting for almost 40 mins I finally decided to ask our waiter how much longer and she said "it'll be right out". After sitting for another 20 I then asked the manger if he could check and told us she never put it in!!! Was beyond pissed. Do not recommend read more

came in on sunday at 5:00pm and ordered the 3 for 10 dollars i had a coke, chips and salsa, and a just bacon burger. the service was very good. i have no complaints except the bun on the burger could have been toasted better. tasted like it was straight out of a bag. my food arrived speedily and hot. i paid in cash and didnt recieve a receipte. i would like to recieve one incase i get tackled in the parking lot for not paying or to prevent server from pocketing the cash. anyways i give it 4 stars read more

Horrible service. I ordered for pick up. They gave me the time to come pick my food up. Once I arrived it wasn't ready so I waited no problem. Then the waitress said it would be another 30 minutes. I then asked for a refund because it was already late and my child was hungry. At that point the waitress said they were bagging my food up. Got home and my food was frozen cold. I could not believe they would do such a thing. So I definitely went back up there and told the manager. I didn't even trust them making my food over. She then said she would give me her name and number and send gift cards. Never got the gift cards. I would never go to this location again. read more

Benny is awesome!!!!! So attentive. He makes great drinks. Benny is always circulating through his "visitors" and gives us so much attention. He is always asking if he can get us anything else and makes great suggestions for dinner drinks to pair with the food we order. He knows the menu so well that he can even make dinner suggestions too. Alexis is fantastic. She is attentive and is always checking on her "visitors". Peyton is great too. It's always rockin' when the trio is there to help and serve. If you are having a problem it is on you because these guys kill themselves to keep the party going. They are not just wait staff, they are friends. Corey, and the others are great! read more

My complaint is simple. I'm a vegetarian. And I was served a real beef burger this evening. And I am mortified. When I sit down at a restaurant, I put trust in my server to get my order right. Especially for a sensitive situation like this. I haven't eaten meat in a very long time. And it was emotionally traumatizing, to unknowingly be served beef. It's crucial as a server, that before placing the plates, the entrees are checked to ensure to orders are correct. I was the only one at the table that was a vegetarian. I said it clear as day "black bean patty". When asked how I want it cooked, I even joked about it not being meat, so all i cared about was it was cooked thoroughly and it was hot. I don't normally run into this issue when I dine out, so I didn't think to check before taking a bite. We were all pretty hungry and h just wanted to eat when the food finally arrived. When I told the server about it, she did seem very shocked and apologetic.. offered to take the plate and have a new one made. I agreed. It took almost 15 more minutes to finally get my meal. By this time by other guests had long finished their food, and it made my eating experience awkward. Upon check out, I wasn't approached by management to explain or apologize for the horrendous incident. In fact, I wasn't compensated at all, and had to pay full price for the burger. Over all, I am very displeased. I used to go to this Chili's all the time, even more so since COVID. And every time, the service gets worse and worse. This was the icing on the cake for me. It about as bad as serving someone shellfish, after they've told you they're allergic to it. I cannot say if I will be back to this establishment, unfortunately. read more

About every 6 months we have to go to this Chili's and remind ourselves why we DON'T EAT HERE. It's always the same story... You walk in and they have only staffed half the restaurant, so you have a 20-30 minute wait while you look at empty tables all over the restaurant. Then you get a descent server, who is then made to look stupid by an inept kitchen staff. The food that comes out is wrong, cold or looks like it was thrown on the plate with little regard. I remember when we loved going to Chili's for drinks and dinner and it was fun but for the last few years... it's diners beware. read more

WOULD NOT RECOMMEND!!! Terrible estimated waiting time was EXTREMELY inaccurate. Plus the hostess was very rude ,and short with all of the waiting parties. read more

I spent 7 minutes on the phone to ask a question about a black bean burger. So, I decided to go to the restaurant and order to go. I asked for the Old Timer with a black bean patty and PEPPER JACK CHEESE. She brung me a burger with American cheese and no condiments. No big deal. I ask for a slice of pepper jack cheese and condiments. She goes back there and I hear the cook say,"We don't have any more sliced pepper jack cheese, we only have shredded pepper jack cheese. Ask him if that is cool." She comes back and gives me shredded cheese without asking me if that is cool, KNOWING I asked for a slice of cheese and not shredded cheese. The experience was the typical 3.5/5 until she decided to give me what I did not ask for. read more

So I used to go here a lot cause a girl I know works here, and I knew the food was kinda bad but it was half off cause she let me use her discount card. But my boyfriend and I went here for our anniversary and I am so appalled at our food. First of all, my boyfriend is really picky about his food. He asked for a cheeseburger just meat cheese bread. They brought him a burger with everything on it. Also I asked for RANCH with my chicken. I got honey mustard and it took 15 mins to get ranch and refills for our drinks. We also ordered the cookie skillet thing and the cookie was so under cooked we both got sick. He threw up at the restaurant and I felt sick the entire way home. So don't ever eat here. You will be disappointed read more

Where do I start? I would have given 5 stars if there was someone in the to-go area. Had to wait at the bar. No biggie but I was there for a to-go pickup! Ordered the chicken fajitas and chipotle-honey chicken strips on the 2 for $22 menu. I have no pictures because the fajitas were off the chain. I gobbled that up. No, I did not go off my diet. I only ate them to write this review. Son had the chicken strips. Too sweet for me. Overall, the food was pretty tasty! read more

I give this 1 star because of the last couple of times I've been. The service is pretty bad especially the last time I went. I waited 10 minutes for a host to sit me and my fiancé when they weren't even busy at all. I guess she was on break or something who knows. We ended up seating ourselves at a booth in the bar area. When we got to the table it was filthy. I had to clean it myself. At that point I was done with the place. If I have to seat myself and clean the table myself they might as well pay me or give me a free meal for doing their job. I won't be returning at all. read more

The food is just ok, kinda tastes like it's been microwaved. But the staff was very kind and quick when getting my order to me. I ordered curbside and I can understand how stressful things can be during this pandemic. Nevertheless, the lady that came to my car was very nice and positive. The chocolate lava cake was pretty good though! read more

This used to be my place to hang w friends for a casual night out. No more! We were here last Saturday-the service was so bad! Our server was awful. We had to wait forever to be seated because they were in the middle of a shift change? Why on a Saturday evening at 5:00pm would you let most of your servers go? read more

Nice surprise. Very busy Friday night--great service and food never disappoints! Emily took very good care of us!

The service is always great. Never a long wait or any issues that aren't resolved immediately. Everyone is friendly and they really work as a team. read more

This is what you expect for a Chilis. It is good, and the service is usually decent. Usually.

Once again....terrible service! I visit this location since it's close to my house and everytime they disappoint! Today's wonderful visit involved me attempting to order take out, only to leave with nothing and treated the same worse than that. I waited for the waitress to come to the counter for five minutes. Once she showed up she sighed and rolled her eyes at the sight of me. She asked my name and number and I politely replied I wanted to place a order. She sighed heavily again and then said "what you ordering". I politely said no thanks and have a nice day. DO NOT GO TO THIS LOCATION AT ALL!!! Why spend your hard earned money for reheated food served by rude workers. 3x's a charm and I WONT RETURN to this location ever! read more

Subpar food with alcohol. It's not rocket science. If you want excellent service go elsewhere and pay for it. If you want overpriced fast food and you want someone to wait on less than most of your beckons, come here. My expectations for these places are low and yours should be too. Today I didn't want to spend a lot of money so I came here. read more

Love they salsa,chips,guacamole corn dip and fajita! Cheap prices!

Had lunch here. Food was good, service was excellent. I forgot something in the store and my server caught me as I was cranking my car with the item in hand. She was attentive and took good care of me. read more

My favorite memory of Chili's was after a hard day at work, my boyfriend and I went to the Chili's right down the street. It was closing time, but they still let us in, and even gave us a free soup! It was the best thing after a tiring day, I'll never forget it! When I was a child, I always looked forward to going because I loved the Strawberry Lemonade, I've had it in other restaurants but Chili's makes the best! With friendly service and tasty food and drinks, what's not to love? read more

This is a nice place to hang out and eat. I would altogether recommend the "ancho salmon." I was disappointed when they took the "Mozzarella Cheese Sticks" of the menu, but we will always remember the "Skillet Queso" I have to say Chilis pulled it together after deleting some menus items by adding a bunch more fantastic items. read more

My wife saw a commercial on TV for Chilis. I should have known better. We waited quite awhile for hostess to show up to seat us. My wife said the women's restroom was a mess and the stalls were out of paper. Despite the crying baby in the booth next to us, we decided to stay. The waiter was polite once he arrived and was fairly prompt with the service. I unwrapped my utensils to find that both my forks and knife were filthy with food particles stuck on them, not to mention the waterspots. We ordered the chips and guacamole which came in a paper bowl. I know this is not a fine dining establishment, but really? I'm torn though, at least I have a better feeling that the single serve paper bowl is more sanitary than the utensils they put out. Don't know why we didn't leave at this point. Guess I'm a glutton for punishment. I ordered the Special Prime rib tacos. These would have been good had they been served at something hotter than room temperature. Again another paper cup with my black beans in it. I should get the name of their supplier and buy some stock in these things. My wife ordered the "unlimited" Enchiladas. Trust me, a half order IS the limit. These were gross. They know you won't want anymore of these after tasting them. Ick. In all honestly, I don't think I will ever return to a Chilis. That is until my memory is gone, and my wife tells me she wants to go to a restaurant she saw an ad for on TV. read more

Chili's - Fine Dining with my paper cup - Bars Near Me - Memphis, Tennessee

My family loves eating at Chilis - great food, and great service.

I come here over and over expecting to have a decent experience just once, and I'm disappointed every time. Tonight, I have sworn it off. The managers complete lack of awareness is unsettling. Even during a vey slow time, our appetizers took over 40 minutes to be delivered, and not to our surprise, they were wrong. In our 40 minute wait (mind you we didn't even order entrees) we were surrounded by 5 filthy tables that no one even glanced at. As we watched the manager stand there and play on her phone while we sat, with no silverware, surrounded by filth, we at least thought our drinks would fill up quick, wrong again. When the manager was finally aware we were unhappy we brought the mess to her attention and she shrugged. Done. read more

So me and my husband went to dinner for the first time in a months with our toddler. We waited 20 minutes for our drinks 30 minutes for our appetizer and then they brought our food out wrong we waited another 30 minutes and they brought mine wrong and my husbands cold. We didn't say anything that time because at that point we were all ready to go. I never write bad reviews but I had to this time. Sorry. read more

This was our last visit. The wait to get our order was slow. My daughter's chips with salsa looked like crumbs from the bottom of a bag. My Husband's food had a long hair in it. My burger was cold. Fries were like warm. read more

We attempted to eat an early dinner at this location this evening. We were seated in the dining room and waited for over 10 minutes with no service. I went to the hostess stand and asked the manager standing there if we had a server. He said he would get somebody. Returned to the table and waited a few more minutes with no service, so we got up and left. As we left the manager was again standing at the hostess desk looking confused. He made no attempt to apologize or possibly take a drink order. I can see by the other reviews that this is not unusual for this location. Absolutely terrible. read more

I love the specials at Chilis. I can take my whole family, and everyone can find something affordable and delicious to eat. The special combos where you can buy an entree and appetizer for $9.99 fit our budget and fill our stomachs! read more

This Chili's consistently has great food and most of the time has great service, too. Most of the waiters are personable and attentive, but I have gone a couple of times where it was busy and we were neglected. Overall, this is my favorite location in Cordova and I'm rarely disappointed. read more

My family eats at chili's regularly. However this particular restaurant was horrible. It took 20 minutes to be seated even though there were multiple tables that were open. The hostess typed my name in wrong. They called the incorrect name multiple times. Thank goodness I had received a text that our table was ready. Once they figured it out we still stood around for 3-5 minutes before we were seated. The waitress took our drink and appetizer order. We got the drinks and needed a refill on them before our appetizer came out. Our drinks rarely stayed full. My food was a bit cold and the flour tortillas were very, very crunchy. I get the same thing every time I go - steak bacon ranch quesadilla. This was by far the worst I've had. The waitress rarely came by to check on us. I noticed several employees just standing around talking. Definitely not the best experience and not the service we are use to receiving from chili's. I'm disappointed in our whole evening. read more

Chili's is one of my favorite restaurants. The staff is always friendly and they have excellent service. There is never a long wait for the food and it is always hot and made just the way I like it. I've never had a bad meal or experience at Chili's. read more

Chili's is my favorite restaurant. I love the atmosphere whenever I walk in, I love the speed and ease of ordering takeout, and I love the food, which is delicious, reasonably priced and has an absolutely enormous variety. My favorite thing to order at Chili's is the chips and salsa, which is a VERY cheap appetizer that is some of the best salsa I've ever had. read more

Came on a Monday night and ordered 2 chicken sandwiches and fries. Took 52 minutes to get the food which was WAY too long. Good was hot and fries were good. Service was sub par. Total bill $24.54. read more

Poor service and food from take out door. Got there 10 minutes after ithe food was supposed to be ready and the food was still not ready. Was told they had to redo part of the order but the manager was on it so it shouldn't be long. Twenty minutes later and I was still waiting. Finally got the food and of course the first part of the order was stone cold by then and it turned out to not be what I ordered. To top it off, the quality of the food was terrible. Could have got better at Taco Bell for less than half the price and a fraction of the time. read more

My autistic son and I went here today. This is the one we go to the most and for the most part I have always had a pleasant to very pleasant experience, except for today. I will NEVER go back there again as long as the manager Marcus Burnett is there, at least that's what he said his name was. As always I ordered me and my son's food and we did have a very delightful and pleasant waitress. I had absolutely no problem with her, but I did not like the entrée I ordered and asked her if I could exchange it and order something else. She told me she would have to ask the manager, and I said fine just give me a menu so I can be looking just in case. She brought me the menu and when she came back, she told me she was sorry but the manager said that I could not send back my food and order something else. I told her I thought that was strange especially since I barely touched the food, as she could see. So I asked her to just please take it off my bill. When she came back she had the man who said he was the manager Burnett with her. He did not identify himself until I asked him who he was. This was the first thing that caught my attention, not good or professional. He asked me what the problem was and I explained to him that I did not like what I had ordered but was told I could not exchange it so instead I wanted it taken off my bill. He told me that was not Chili's policy. He told me I ordered it and the order was prepared to the restaurant's standards and there was nothing he could do about it. I then asked him prepared to the restaurant's standards but not the customer, the person paying for the food? I told him I did not see anywhere on the menu that a customer could not send back and order something else or have something taken off his or her bill if the food wasn't touch. I asked him to please show me that policy in black and write. Where in the store was that policy WRITTEN down? He refused and told me that he did not have too. I told him I would think as the manager he would want the customer to be happy and to continue doing business with the establishment, not just blow the customer off as if he or she was being a nuisance, definitely not good business etiquette. This man could care less, so I decided to send the food back, pay the bill, leave, and find out who to call and email to voice my extreme disappointment. This really, even now, just does not make any sense. If I could give this restaurant no stars, I definitely would. My autistic son behaved way better then that so-called manager did. NO WORRIES, I WILL FIND OUT WHO TO CONTACT, AND I WILL STRONGLY VOICE MY CONCERNS AS TO HOW MY SON AND I WERE DISMISSED, DISRESPECTED, AND SIMPLY IGNORED!!!!!! read more