Chili's, this one is NOT UP TO SNUFF. I like Chili's. It's one of my go-to restaurants when traveling for work and feeling lazy about choosing a restaurant. I pretty much always get the same meal, too, and I'm rarely let down. This place, however, was awful. I will *not* be returning here. I ordered To-Go, which is a great feature Chili's offers. I ordered online (sweet!) and was told what time to arrive for my food. I arrived 5 minutes early. First thing, I walk in and there's no one in sight. I wander into the bar and an employee that was on break noticed me and offered to help. OK, great. She disappears for about 5 minutes, in the mean time the actual To-Go person shows up. She appears with my food and everything, checks me out, and I'm out the door. The service was not particularly friendly, but oh well. Maybe she was just having an off day (and I did interrupt her break, after all). I get the food back to my hotel (a 3 minute drive) and discover my food is cold. Not room temperature. Cold. And old. It had clearly been prepped immediately after my online order and then set out at room temperature until my arrival. Chili's...you need a text system or something if food is going to be done well *before YOU TOLD me it would be done*. The food was not fresh, clearly, and had the rubbery taste of having been left out too long. Really? No heat lamps even? The portions were also completely not what I'm used to. I received about 20% of the fries I was supposed to (considering they were inedible, I didn't care anymore). I received slightly less than half the usual amount of southwestern macaroni and cheese. Considering you up-charge me for ordering this option, I was pissed at the meager amount I was given. I'm not being spoiled here. I'm serious - you gave me about 6 bites. Ridiculous. The chicken tenders were rubbery, cold, and smaller portion too than I'm used to. This Chili's brings the brand to SHAME, and I will *not* return here. Seeing as how I travel to Marshall about once a month for business, I'm very disappointed. read more

This place sucks the waiters suck. You won't get your food in the same hour it's an awful place to spend money I would 10 out of 10 not spend my money or time here you'll regret every minute of it. I think this place should go outta business because it's not busy and I waited 1 hour for my food read more

Bartender was missing 90 percent if my visit. Did not bring utensils twice, had to get them myself. Yes, I actually had to get up and go get my own utensils because bartender did not bring them with food and disappeared for lengthy amount of time both times. Poor service, food was okay but doesn't make up for it. read more

I don't even want to give one star. We waited over an hour on horrible food that came out randomly. The staff seemed high/stoned... which is fine but if you can't function & do your job??? Manager said "sorry for the wait, ok who's waiting on their food" then we replied "we are all waiting on our food..." . She didn't even know what was going on. She apologized again & said the grill went down.... while we watched other people order after we got there & they received their food before us. This place is ridiculous & needs help read more

I have been chatting about this topic for years . Stop by and enjoy your day . I had a great waitress named Keyha.

We showed up with a party of 11 this evening wanting share in a birthday celebration. The hostess told us it would be about 30-40 minutes. No biggie... After 1 and a half hours we were informed that they gave our table to a party of 8 who came in after us. read more

We went to Marshall to see the Christmas lights which was great. There wasn't a lot of places to eat later in the evening because most places close at 6 pm. Since we have a local Chili's, we decided to eat at the Marshall location. We had burgers, shrimp, and fish. Apparently we had a new waiter because he brought out one of us the wrong item. The burgers were greasy and had burnt edges. The shrimp and fish was good. Our orders were wrung up on one ticket and they charged us for the wrong item that was brought out. The wait staff was nice but we all know if the food is not good your not going back. If you like greasy tasteless burgers then this is the place for you. I do not recommend this Chili's to anyone!! read more

Pretty good food. The burger was greasy and way too much mayo. And bun was burnt too. The bartender/ manager had to seat us because of no hostess or she was missing in action. The seating in the booth area is way too small. You keep bumping legs when you move if your with anyone. Our seating were dirty with other people crumbs. read more

Call to place a to-go order about an hour before closing and get placed on hold only to be told the manager is not taking any to-go orders right now. Poor customer service. read more

Husband and I visited last night around 5:30. Seated in the bar. Busy. Server was friendly and efficient. Name of Alaina, I think. Orders came out in a timely manner, and as ordered. Very pleased with our experience. read more

The reviews of this Chili's made me nervous to eat here but we had an awesome experience! De'Anthony was our waiter and he was great! The environment, the food, and the service was all amazing! I would recommend it. We were greeted walking in the door by our waiter, the food came out hot and in very good time, and our drinks were always filled at a good time as well. read more

Food was good. My problem though is when we got there it was ten o'clock on a Friday. The restaurant doesn't close till 12 A.M., I was starving walking in and it took literally ten minutes to get a table, then when my boyfriend wanted to order a alcoholic beverage they told us the bar was closed... let me remind you it was ((ten o'clock)) they don't close the bar till 12 A.M.. I went outside to make a phone call around 10:30, when I tried coming back in... the door was locked so I had to call my boyfriend to let me back in. Then when dessert came around they told us the kitchen was closed, there were three other tables in the restaurant so we couldn't get any dessert. I was beyond mad leaving out of the restaurant. We still go back because the service has gotten better but that night was flat out ridiculous. read more

Typical "small town" Chili's. It's about 1/2 the size of normal. It's located several miles north of the I-20 corridor. Nothing special, just comfort food if you are passing by. read more

Usually very good but tonight the server was not friendly at all and the food wasn't very good. The broccoli was undercooked and the "loaded mashed potatoes" were just plain bland mashed with gravy on them that was overly salty. Pretty disappointed this visit. read more

We go here for drinks and appetizers, not for the food, so I can't comment there. Tip the bartender a little extra for the first drink and the rest of your drinks will be strong. Appetizers are good, but would like to see more vegan/vegetarian options available to fall in line with Marshall Get Fit campaign. Seems out of touch with locals as a result. Typical Chili's otherwise. read more

This has to be the best Chili's I've ever eaten at. The food is wonderful and the staff was very attentive. The manager, Jordan, even approached us and asked how everything was. Very friendly! I will continue to visit this location before others! read more

We travel about 45 minutes to get to our local Chili"s and having a knowledgeable sever who is friendly and patient makes the trip worthwhile. On our last visit I was having a difficult time with choosing a meal because they all sounded so good. The server knew what was on the menu and what tasted really good, when I describe what I had a taste for, she was able to suggest a meal and it was awesome. If the server did not know what was on the menu she would not have been able to help me. That was one of the best trips we made to Chili's. ... read more