We here been 45 minutes they are not that busy, should have received our food by now. The lemon water is good. Had two glasses while we wait. Once the food was delivered it was very good. There was a lack of communication. I will not return. read more

I will come back to this Chili's just for the mere fact that I was greeted by your hostess Autumn with prompt and courteous service. It was busy during your Sunday lunch today, and she handled it amazingly. The food was great, the place was busy and the service was wonderful, and I'm super picky too!!! When great service starts at your front door, it sets the mode for a great lunch!!!! read more

Once we ordered our food, it took about 30 minutes to arrive. It was crowded and the waitress told us there were two orders ahead of ours. She offered us chips while we were waiting. The food was good but I wouldn't go back if I had to wait that long again. read more

The host assured us it was a 15-20 min wait, tops. After 30 mins we walked inside and asked another host how much longer it would be and she said "oh it will only be another 10-15 mins" with a smile on her face while subtly laughing. Needless to say we said the hell with this place and had a slightly better experience at Popeyes. This place is horrible, bad service, not a clean looking environment, trashy looking employees, etc. Avoid at all costs read more

Food was good , they had My beer on tap so that was a plus. The food was good, I have the baby back combo with a sirloin , very tender. I say a the bar so no issues with service . Good mix of people read more

Chili's - Dinner - Bars Near Me - Gonzales, Louisiana

I went to this place yesterday for a quick lunch, the service was good, the waiter met all standards. I went around lunch time and I received my food quickly and it was fresh and good. The only grievance I have is with the manager, he had a nasty attitude. You can tell it was affecting his workers. I had ordered a mini molten cake, but when it came out the waiter told us that the ice cream wasn't any good, so she said she would take it off the tab and we could just keep it. But when she went to the back the manager confronted her the either take the molten off the table so she could take the charge off or leave it in the table and the charge would stay on our tab. That didn't make sense to me because there was no ice cream which I had ordered so it should have been taken off taken off the tab already. But the manager didn't even come out and talk to us about it, he told the server to come out and explain the grievance. But other than that everything else was good, the cleanliness wasn't that great but it wasn't horrible either. read more

Client wanted to meet here I strongly urged against it telling how horrible it was and how badly it was managed. We went upon arrival was a long wait but half tables were open we were informed for a table for 2 would be upwards 25 minutes a wait, I said what about half the restraunt that is open was told they had no servers were short handed but we could try to SQUEEZE in at the bar I laughed looked at my client and he said you were right this place is a nightmare and could use new management, they may as well close this place 4 visits TOTAL WASTE this seems to be the theme of chili's lake Charles is the same have no servers like that is my problem let the manager get off the phone and wait on tables but No. pitiful this place is so crappy it does have good food. read more

Don't bother going. Restaurant was about half full and after sitting for about 15 minutes without anyone coming to the table to take at least drink orders, we left. A lot of Chili's are going downhill, but this was by far my worst experience. Won't be back read more

Good service and good food chickens breading was weird but still amazing 10/10 would recommend

Don't bring your children there! And if you do, be sure not to leave anything behind. We left $30 worth of brand new feeding items for our son at our table, and went back an hour later to recover them. The staff AND manager nonchalantly said that they threw our stuff away because it's not their responsibility to hold them for any period of time. We always go there when we shop at Tanger but never again! It's not necessarily the fact that they threw our items away, but the poor manner in which they handled the situation. read more

Was out of corn tortilla's so a family member, who is allergic to gluten, had to eat her fajitas with chips instead. My sister orders a medium steak and it came out charred and with no flavor. Burger had no flavor. Fries were good. Fried southwest egg rolls were good. read more

Stopped in here mid afternoon when business was slow. The service was slow. The food very good. I would have rated this a 4 star if the service had been a little better. read more

This was one of my worst dining experiences. After moving my son to LSU we stopped by for a "quick" bite, there were many empty but unclean tables. The hostess was overwhelmed but sat us at a clean bar table. It took over 10 before the waitress came by just to say she would be right back. It took over 30 minutes to queso. Two table got theirs before us. She did not admit she forgot. Then there were used chips in it. She forgot my beer & then could not even deliver my salad which looked nothing like the menu pic. I asked for dressings on the side which she forgot & brought them after I had completely lost my appetite. Her name was Jodi. However on a positive note the bartender Ashley the was awesome. She was serving a full bar + getting drinks for servers, and poured my beer in less time then Jodi gave attention our whole meal. Which was not much. TIPs = to insure prompt service- Ashley did/Jodi did not read more

See all

Got there at 2:00PM way after the lunch bunch for a table for 2. Was told the wait was10-15 min. I asked the host why such a long wait since there were plenty of open tables as well as one right in front of us. No comment and was handed a beeper. Low and behold the beeper goes off after 10 min and we are seated at the table right in front of us. The same one I asked about. After our waiter discovered we were there we placed our order and I suggested that we go to the Cracker Barrel that I can see out the window. Wife says No. Next is the sandwich and salad that comes after a 35min wait. We were told that the cook miscounted and that was the reason for the late salad. Yah, yah, yah. The worst thing is that as I was working through the sandwich that was made of cardboard and wood I was looking at Cracker Barrel and imaging the pecan pancakes. Cruel. Anyway we licked our wounds (not our plates) and bowed out never to go back. read more

this is probably my least favorite chilli's I have been to.The steak was burn and they just covered it with butter sauce to hide it,the chairs were dirty and sticky to, and to top it all off my plate was dirty. read more

This place has some good food but is also disgusting when we walked in there was multiple tables with food and no one there. The worst part was there was plastic in the salad. read more

This place has the worst service. And it's been like this for years. I really don't know how it's still open.

The most horrible Chili's in the world... Filthy, slow, rude, etc.... Stay Away! I would rather have you shoot me in the foot than return here. Bathrooms gross!!! Kitchen gross!!! read more

The place is shockingly awful. Rude staff. Been here two different times for a lunch meeting. Everyone in the group went away unhappy. Menu items are woefully under prepared. Honestly, I am not sure how they stay in business unless its traffic from I-10. read more

Best chips and salsa in the world! I am tempted to rate the resturant a 5 just for the salsa. Margarita's are not half bad either. If you've never been, Chilis is growing chain in the south that serves generic tex/mex. The combo ribs/chicken is quite good and perfect for splitting betweeen me and the wife. Ironically enough I used to really dislike their chili, but it is starting to grow on me, and is very reasonably priced. read more

This was an awful experience. We are just visiting and came to chili's we went in and there was people waiting and no hostess. All the servers and bartender was looking our direction but did not notify the hostess there was a lobby full of people. When she finally came she looked upset and did not apologize for the wait. She didn't even know who entered first and the other patrons looked upset as well. We do get seated quickly the server was friendly which was good. However he did not give us water, napkins and my chicken was burnt and he only checked on us once. We did want another drink. I have to say I've never been to a chili's with such bad service. If the first impression is bad then the servers have to come through with great customer service but in this case this chili's dropped the ball big time. read more

If you are wanting to enjoy a couple cocktails after work and sit at the bartop, I hope you aren't so lucky to have Ashley as your bartender! She will provide the absolute worst service and surely let you know with her rude facial expressions that she does not want to entertain you or provide even the most mediocre service. I understand this is Chili's and I can't expect to receive the best service ever, but it would at least be nice to know that my contribution to paying her bills was somewhat appreciated!! read more

Chili's - We ordered fried pickles, but it's look like that threw in some lagniappe!! Fried batter ehhh??? - Bars Near Me - Gonzales, Louisiana

This experience was awful. We waited over an hour after ordering food before we got anything. No waitress came by to explain the delay. The manager did and offered an apology but nothing else. I ordered the soup. It was cold. The overall experience was terrible. I will not come back. read more

The rudest, most unfriendly Chili's I have ever been in! So much so, that I called the corporate office in Dallas at the table! The staff clearly doesn't care to be here and it's clear their crappy disposition is heavily influenced by their manager... read more

Service was fair, a bit slow. Food was okay. Nothing to rave about. The best thing was the Chocolate Molten Lava Cake. I'd recommend that for dessert lovers. Overall...3 thumbs up out of five. read more

I like Chili's, but this one is dysfunctional and dirty. I picked up a to-go order, and the kitchen smelled bad. The guy handling the order was pretty confused about how to do his job. The food quality was ok to bad. We hadn't been to this Chili's for several years due to past quality problems, and we won't give them another chance for at least five more years. read more

We waited 30 minutes just to order our appetizer and drinks. Not one time did we see our server! Business was slow, so there shouldn't have been any reason to not see our server. Had to literally call on the phone and ask for a manager to come to our table to complain about service! After she took our order, we promptly got our appetizer, but waited an additional 45 minutes to get our meal. Customers that came in behind us had already ordered and been served before we even received our silverware, much less our meal!!! read more

This place is seriously going downhill. It used to be a decent place to eat, but now we don't even think about it when venturing out to eat. Calling in a to-go order is useless as no one ever answers the phone. The past two times I went, the chips with the salsa were soggy and gross! One of those times, I stopped by to order chips and salsa to go thinking the soggy chips the time before had to be a fluke. CHIPS AND SALSA WITH A DRINK! First, it took over 30 minutes to get these incredibly minor things ready. Second, they were out of to-go cups, so to make up for it they gave me 3 small cups of diet coke. Just not very feasible for the drive home. Lastly, when I did get home, the chips were of course soggy! So very gross. read more

We literally sat here for 10-15 minutes before any employee approached our table. A guy walked up and asked if we had our order taken...no! He got our waitress who has a funk attitude. She is the least attentive waitress I've ever had the misfortune of having.... read more

This place only keeps its business because of the mall. My margarita glass was still dirty and sticky, with blackberry pieces stuck along the inside. You could clearly tell that the person before me had drank the muddled blackberry margarita in it. I bartend and I always check my glasses before I serve them.. This place is and always has been gross. read more

Just had a terrible lunch experience at this Chili's. Our party was 4 adults, and 2 small children. The adults ordered the unlimited soup and salad. The kids pizza and fries. We were given drinks right away and things were looking good. But then nothing for 30-minutes.....No waiter or food......We were then asked if we wanted drink refills and were given water in a dirty glass and the waiter again disappeared. At 50-minutes, 3 of our 4 salads came --- no soup or any of the kids' food. Amazing that it took so long for basically a side salad and the waiter apparently could not count to 4. At 60-minutes, the 4th salad came --- still no soup or kid's food. At 70-minutes we tried to find a manager or any waiter who might be able to help us at least get some fries for the kids. The 2nd additional waiter got the kid's food in about 5 minutes. Our waiter and soup were still missing. At 75-minutes the now tired and hungry kids food came. At 80-minutes lukewarm soup came in very small bowls. 80-minutes to get the soup lukewarm -- I wonder how long hot soup would take. Not once during this time were we asked if we wanted any more of our unlimited menu choice. At 85-minutes we got to-go boxes for kids food and left. Amazingly the waiter was there when we were paying by machine at our table. I would not recommend this restaurant to anyone. If you do go, order a side salad and a bowl of soup. It will be bigger and less expensive than the unlimited order. Also, bring something to do while you are waiting. read more

Pitiful. Open tables everywhere yet there is a wait. Hostess addressed us as "Hey. You ready?" Tables needed service yet 15 servers are busy singing happy BD to a customer. Floor was nasty. This was our last trip to this place. read more

2nd visit this year. Both were horrible experiences. Don't eat here. This is not what chilis should be like.

Ordered to go online. Said order would be ready at 7:50 got there at 7:54 and we had to wait until 8:30 to get our food. Got to the hotel thats literally 3 mins away and all of our food was cold. Mac n cheese was watery. Dessert was hard as a rock. Wouldn't recommend this location!!!! read more

I stop at this Chili's pretty regularly on my way to New Orleans for business. I always sit at the bar, order an iced tea, Old Timer with cheese and no onions. Service is always pretty good and food is exactly how I would expect it. Also, I'm alone nearly 100% of the time, so my ticket is never complicated. read more

The Gonzales location is the only Chili's that I will eat at in the Baton Rouge area. The service is terrible at all the others. I will always enjoy chilis as it has been around forever, and this location is decent enough for me to enjoy my time and tastebuds well spent. read more

The Gonzales Chili's is a great place to dine. They always provide excellent customer service.

Gave it a try and ordered the three new rib tacos and it was pretty good. I'll probably ask if I can get a second tortilla on the tacos because of the sauce, but they tasted good. The waitress was very courteous and the place was very clean. read more

I was there few weeks ago for a shopping trip, and wanted something somewhat quick with familiar menus. The server we had was either new or totally overwhelmed that it took us about 40 minutes to get our food, and we had to ask 3 different servers to finally get our drinks refilled. All I know is that the whole row of tables by the window have left, and the new people who sat at those table got their food about the same time we did. We hardly saw our server, and when we did she was certainly not carrying food out from the kitchen. I would not be returning to this Chili's again. read more

Terrible service! Table of three. Everyone got their food at different times. Asked for a refill on water... 20 minutes later finally got it. Never did get silverware that we asked for. Husband went to the kitchen and got it himself. People complaining all over the place. 1 hour to get a salad. Guy next to us never did get his second glass of wine he asked for. read more