What an awful experience. The service was just okay, but the food was disgustung. Our soup was cold, even though we waited for it extra timebecause it was being warmed up. My burger had raw bacon, it came without the fries. The fries came out, the only edible part of my meal, while my burger was being charred to a crisp. I usually like Chili's, but I will never take my family back to this location. Yuk, yuk, yuk. read more

Chili's - Bars Near Me - Gonzales, Louisiana

Just waited over 30 minutes for one salad and one quesadilla order. Got back to the hotel and the salad was missing ALL toppings. Lettuce and grilled chicken, no dressing. And the bacon chicken ranch quesadilla was missing the ranch and the bacon. Called them back and no one answered. Thanks guys! read more

Came to eat lunch about 1:00 pm. Was told it would be a 15 minute wait and we were the first on the waiting list. As we sat and waited multiple parties were leaving. 20 minutes later I asked the host how much longer it would be. The host said she didn't know, that it could be 10 to 15 more minutes. We walked across the parking lot to Cracker Barrel, got a seat and ordered before a table at Chili's was available. I completely understand the Covid restrictions but that no excuse for rudeness! read more

I ordered online because I have a 30 minute lunch. I arrived two minutes after my communicated READY time and had to wait almost a half hour. There was one person waiting ahead of me and three more came to pick up afterwards. #1 Rule of Customer Service is to not ignore your customer! I was not acknowledged or spoken to during my entire waiting period! #2 Rule - smile at your customer and give them some reasonable excuse for the delay. #3 Prioritize your work. That large order for 10 people will be much more understanding about delay than ME who ordered an appetizer that should have taken much less time and wasn't cold and burnt. read more

Chili's - Bars Near Me - Gonzales, Louisiana

Tony at the Chili's in Gonzales did the damn thing!!! Best server ever!!! So attentive so nice got our food out fast. He is the man we love Tony!!! read more

Been here couple of times just trying to give it another try but they just can't seem to get their "roach" problem under control. Had a baby roach crawl on the shelf right above us. So I won't be going back probably ever. This isn't the only time this has happened to me here also read more

The server in the bar area was very attentive and friendly. After he seated me, he asked if I'd like to try a Presidene Margarita. Sure, I'll give it a whirl. It was served in a salted martini glass along with a shaker containing enough for three more refills - no complaints there! For my meal, I had the California Turkey Club. It was a huge club sandwich with turkey, avocados and bacon. Delish. So big I had to take the second half home (also served with fries). The experience as a whole was actually quite pleasant. I was seated in the corner and ended up staying longer than i'd planned because of the margarita. During that time, the server lingered around my table seeming to want to have small talk which was a bit off-putting but it was a bar and I enjoyed the company. When I left he told me that I was really cool and he hopes to see me again. You never know. No reasons not to go back. read more

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The food here has always been good. One of my favorite Chili's locations. The boneless wings, pasta, ribs, and burgers are amazing here. Also get the skillet cookie dessert! It is HEAVEN I love it so much. A crowd pleaser for sure! read more

Had a yummy dinner here with the girls. Great fun getting together with coworkers. Mark was a fantastic server for putting up with the silliness from our table. He made our night out extra fun! Two nights in a row and we have had the best service and most wonderful food!!!! Mark and Dillon are the nicest and most fun servers ever. Thanks guys for putting up with us and making the dinner experience for the BASF Women in Business group so fun. You helped us create fun memories! read more

Chili's - We love Mark and Dillon! - Bars Near Me - Gonzales, Louisiana

This place is complete trash. We ordered fried pickles and they weren't even cooked. Then my husband order the Alex's Burger and when we got it, there was nothing on it. So we told the waitress and she brought out all the Ingredients so that we could make our burger at the table!! It's suppose to be made already. Well then the manager comes out and literally didnt even know what came on the burger, he said sorry and walked away. Then we get our check and they charged us for 2 burgers. They take it off after we tell them. Then after all that we had to ask for some kind of compensation and they gave us only $9 off. The booths have rips and was scratching my legs. The entire place was dirty af. DO NOT GO HERE. read more

They don't know the difference between shredded pork and brisket. Ordered brisket quesadillas and received pork. read more

Chili's - Bars Near Me - Gonzales, Louisiana

Ordered a 10 oz medium well steak , came BURNT... Husband had ribs , dry, potatoes tasted spoil all together it WAS HORRIBLE NEVER AGAIN! read more

Chili's - Ordered a 10 oz medium well steak , came BURNT... never again - Bars Near Me - Gonzales, Louisiana

I went to Chili's at Tanger Mall on Monday, December 27, around 1:00 or 1:30 pm. It wasn't full in fact it was almost empty. I went to place a ToGo order. They took my order they told me to wait about 20 to 25 minutes. I waited outside no problem. Came back at the indicated time, they had a few people in front of me, very small space, what I notice and worried the most was the person assigned to the ToGo orders, was cashier, getting your orders ready, she took care to a lady in front of me, when I approached the counter she said she was going to work on my order. 1- She had uncovered a very big, long hairy wig. 2- She went from the cash register to the food line without washing her hands, grabbed some flour tortillas with her bear hands, wrap them in foil and put them on the warmer. 3- She proceeded to prepare the tortilla soup (still no gloves) 4- All the server that were on the prepared section were NOT WEARING GLOVES!!!!!! They were wearing mask but NO GLOVES. Is very disgusting to think that Cashier went straight from touching money, ink pen, cash register, etc. to the food preparation line. Chili's I like your food but you need to train your employees about personal higiene mostly about COVID19!!!!! read more

Worse dining experience. We waited over an hour for our food, then when we finally got it it didn't even taste good, our waiter disappeared constantly. We never received napkins. We had to look for someone to get the check and then bring them the card to process the payment. The bathrooms were disgusting, smelled like a porta potty and didn't have any soap. I literally wanted to run out of there. And it seemed as if the staff did too, the manager didn't seem anywhere in sight read more

This place sucks! The place is dirty, slow, and you are greeted with racism. There were more dirty tables than clean. The menus we were given were disgusting. Look around you will see the racism as all the whites are seated in the middle and all the blacks are seated at the booths on the perimeter. You will notice workers literally just sitting no table busing or cleaning. We were never given our free chips and salsa. We never received napkins or silverware. We received drinks and no straws. Are food was really unappealing, overcooked and no expediting had occurred. Finally at the end of this nightmare we received a bill on the workstation that just arrived with the bill with a charge for $1.99 for having the entertainment station to pay our damn bill. This place gets 1 star because I can't give it the zero it and the employees deserve! Eat literally anywhere but here! read more

Chili's is a bunch of frozen food prepared quickly but not sent to you as such. So you receive it cold, hard, nasty. My father and I went and we had to flag down a waiter for one refill. The grilled cheese for kids was burned on both sides. We didn't receive our food at the same time. Instead, some family received appetizers and entrees at the same time, while others received their food separately and later. I haven't gone back since and don't want to visit any chili's because of it. read more

Badly in need of remodeling. Bartop surface was in bad shape. Front door handles missing. My food was good; staff friendly; few customers.

Best service I've ever received at chilis, waitresses named Starr. She deserves a raise lol. Very personable and friendly. Food was great and will definitely be back what a great day! read more

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I went to the bar to wait for my to-go order, the bartender asked for my I.D which is fine. She looked at it and said oh it has an creased it in I can't take it. I said you only looking for my age. She then proceeds to say "oh we are corporate so we can't take bent ids" If she didn't want to serve us she could of said that instead of giving a crappy issue. Never spending money here again.. read more

Hardly any people eating I was seated and waited 15 minutes. Server walked by me to a table that had literally just been seated. When I said something the response was " we I'll get to you as soon as we can I am taking this tables drink order." I do understand many places are still short staffed but damn wait on people in the order they are seated. Was only getting a burger went across the street to Mooyah and was immediately waited on the burger was fantastic. Sorry Chilis this was your third strike in three different locations, will not be back. read more

I came here after a busy day of errand-running with my friend in hopes of a good meal. We started off with the skillet queso appetizer which was surprisingly delicious, although mildly over-salted, and filling! I then ordered the Bacon Ranch quesadillas which did not live up to my expectations. They were small and bland, without much flavor at all. The portion size was roughly 8 small quesadillas approx 1.5" long. I do not recommend these based on portion size and lack of taste. My drink however, a mango Arnold Palmer, was absolutely delicious! A tropical mix of lemonade and sweet tea with mango flavors made this drink an amazing one. A really interesting part about this restaurant was that each table had a small tablet with which you could view the menu (extremely limited in this aspect), place orders, play games, and pay the bill. A very interesting piece, but almost removes the need for waiters and waitresses altogether if you think about it. Our waiter was very polite and refilled our drinks appropriately and informed us of when our food would be ready. Could not have really asked for better. read more

Chili's - Bacon Ranch Quesadilla - Bars Near Me - Gonzales, Louisiana

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It started ok. It was really quiet in there. Girl took our order for appetizer and entres. The appetizer and entres arrived at the same time which sucked but I wasn't overly bothered. The appetizer was fine apart from the celery which was going rotten at the sides. We had loaded potato skins which tasted good. I had the quesadilla salad which I didn't eat much of as it didn't taste great but I figured that might just be me and also because after seeing the celery I didn't have much trust in their food hygiene or freshness. My mother had the mango chicken dish off the lighter options menu. It didn't look too much like in the picture and she ate all of it but wasn't impressed. Shortly after eating she was very ill. Not very impressive and I've never had a problem at a chili's before. read more

Chili's - Don't think ill be eating the "not so fresh" celery - Bars Near Me - Gonzales, Louisiana

We went here last night for a quick bite before // in the beginning of tHe superbowl. We had the nicest, cutest little waiter named Brennan. This guy was so kind, attentive, and gentle. So sweet and did well with having 4 tables at a time. The food was good! I love getting the appetizer sampler with those delicious big mouth bites! Also tried the cheese curds for the first time and they were awesome! Had a great time with the yummy food and impeccable service. Thank you again, Brennan! Just the nicest guy. read more

I ordered from here. They forgot all the f****** sides! My steak is WELL DONE I spent 60$ on a burnt steak that was covered in fucking wing sauce. NONE of my sides or sauces came they forgot my shrimp. They gave me two cokes and I wanted a sweet tea. Then I just tried to call for over an hour to get it straight and they can't even pick up the phone. Screw this restaurant and everyone who gave less than two shits about my order. This was way too fucking expensive and I can't even get it replaced?!!!! read more

I've never in my life had a dining experience like tonight. We had a 45 min wait, then sat at our table for 2 hrs to only be served drinks and cold, stale cheese fries. They were OUT of CHIPS, LEMONADE, BUFFALO WINGS, SOUTHWEST EGGROLLS, AND RIBS. We were told by the manager in duty that they didnt receive an entire 10k shipment of product-- we should have been informed of everything they were out of BEFORE we ordered and sat there for an hour+. The waiter was so sweet and we felt very bad for him to be serving at such a dysfunctional restaurant. We ended up telling the manager to cancel our order and paid for our drinks and left. Eva Friedman- the general manager- should be very ashamed of this Chilis. I would leave ZERO stars if i could. read more

Double check your credit card charges after you leave this place. Ill get into why later. I went on a Saturday between 6 and 8. The place was maybe 25% of capacity. Far from busy. Somehow, still The bar was dirty and sticky. Bartenders were BIZARRELY RUDE, manager completely useless. The only reason I didn't walk out was because I was meeting someone and didn't want to make more arrangements and look for parking elsewhere. To top it off, the tip adjustment on my credit card was two dollars more than I left. The app won't let you post without selecting one star, but I give this place ZERO STARS. I wish I had four hands so I could give it FOUR THUMBS DOWN. read more

I had to ask if this location was affiliated with the same Chili's as the rest of the nation? The salsa seemed liked Tositos and was really salty. The dinning room had empty seating, with a 45 minute wait??? We sat at the bar, and the bartender did the best she could while serving the hard core drinkers. The chicken was just as good as usual, but I don't think anyone here is paying attention to the details (burnt fries, no utensils, and no presence of management). We will check out other Chili's in the area to hopefully find a better one. read more

I went to check it out while shopping at the outlet today and was seated promptly ... but never served. Only a few tables occupied but 7 mins and no server. We left hungry ;( read more

I visited Chili's for a to-go order in Gonzales, LA. My order was simple: chocolate shake and queso/chips. I ordered at 8 PM, was told it would be ready for 8:30 PM. I arrived at 8:25 PM to find a short line at the to-go area. It was 8:45 PM before anyone acknowledged I was standing there, I repeated my order, then watched as they put my order in to the chefs. It was 9:10 PM before I got my food. The staff were nice, but disorganized. In fact, the girl before me was checked out for the wrong ticket, waited 20 minutes more for it to be corrected and get her order. The lady in line behind me became very agitated because she too had not been recognized she pushed her way to the front to make sure her food was coming. There were 2 checkout computers running at the desk, someone should have addressed those in line and seen if they could help in a timely fashion. The agitated lady's order was cold and not correct either. Some suggestions: ~ Improve organization of takeout staff. ~ Improve customer service & professionalism. ~ Put takeout service in a place where customers cannot see or hear their orders being put in, or see staff joking around while customers wait. Or simply put up a door of some kind. People become even more impatient if they can see people doing nothing while waiting for long time for to-go orders. I will not be returning to this Chilis. read more

Ordered curbside and waited 30 minutes. I hard to get out a wait inside for another 20 mins. Once I received my lava cake I learned that it was frozen. read more

Had a terrible lunch there on September 24, 2013. The buns on my mini-burgers were dry and right out of the refrigerator. My wife ordered the chicken breast sandwich which she said was not tasty. The worst food item was the french fries. They tasted like they had been cooked the day before then reheated (not enough). When I complained to the waitress she immediately brought us two more orders of the same disgusting fries. Chili's used to serve fresh, good tasting shoestring fries. It's sad that they have replaced them with these nasty things. The soup was good as well as the service. It's a shame the food she served was inedible! read more

I am so hungry!! Bad enough I have to work nights. The saving grace of this horrible shift was the thought of the delicious Cajun pasta from chilis. Our group ordered what we want and I, the Cajun pasta from the Gonzales, LA location, store number #892. Admittedly, it was near closing time, but with that said, they should've have enough practice to get it right.....um no. Our food arrived and I had to eat crackers instead of my beloved Cajun pasta whilst my coworkers had their burger and ribs. A part of me died, I am so disappointed with chilis. Good thing BWW is near. They were my second choice, not now. Chilis has really gone down. Earlier in the week they didn't have some of the things we ordered online and they were subbed with sub-par items. This saddens me greatly, chilis you suck. For the purpose of clarity, the receipt number is 980123. read more

This Chili's serves the same fair as most, but the "small" lunch portion of fajita as a bit of a joke. Not much for veg in it... I ate here for a lunch and two dinners in a week and had different experiences. I can easily see how the reviews are mostly bad, especially related to service. We had an amazing server during dinner one night, a great one during a lunch and then a not so great one for another dinner. Inconsistency is a killer for any business. I liked how easy it was to get things special on my order and I loved the 2 for one happy hour specials. Staying in a hotel nearby you may want to take advantage of this ;) there isn't much right in this area that was worth hitting more than once, so I'll be honest... the drinks brought me back. read more

Get rid of this hell hole and put a hooters Never been somewhere so dirty. Same Drinks came in different glasses every time we ordered em

Go to this place if you want to see how not to run a restaurant. Chili's was ok at best back in the day. Now it's a notch below fast food and this location is the worst of the worst. Not sure who owns this store, but they are never there, don't care, or both. read more

Listen, I am not one to leave reviews or complain about service, but man does this Chili's suck. The hostess originally told us about a 20-30 minute wait, which was fine. However, the wait turned into over an hour. I completely understand that wait times are just estimates, but after checking with the host stand I was frustrated because the manager was there and told us just a few more minutes which ended up being about a half hour more. After checking one more time, the hostess said, apathetically, anywhere from 20 to 5 minutes, which was the last straw. Look, I know this is the only restaurant besides Cracker Barrel at the outlet mall, but just go to Cracker Barrel. Drive somewhere else. Literally anywhere but here, save yourself the trouble! read more

Is the worst service over the food was not properly made the food came out late we waited two hours to get a full meal don't ever ever come over here read more

Horrible Manager. African American lady around mid 40's was rude since the moment I came in. Told me was only doing To-Go in a loud voice as if I was retarded. I asked the reason why since I checked online and it showed it was open for business. On Monday 12/21 at 4:45 pm with an empty restaurant. She told me they did not have enough staff and screamed at me "TO-GO ONLY" after I asked her if included the empty bar with 1 Bartender standing behind the bar. Poor management, poor customer service, poor patience to potential customers, and poor scheduling on a busy week for holiday shoppers at a restaurant located on a mall... someone needs to get re-trained! read more

Menu items were really tasty....service not up to any standard...2 1/2 hours....for menu meals nothing special ordered....house not full ...left side empty....right side 4 tables in use ....counting ours....Will not return....county food 50ft away next time.....When food to employee "Have a nice day". Did not care or want to correct problem. So here out in Public ! Shame on front of the house staff. !! read more

By FAR the worst dinner experience I have ever had at chili's. Which says a lot since I have gone here for years. I ordered a steak medium with broccoli and loaded mash. (Who orders a steak from chili's?) before you bash, they aren't absolutely terrible when you have others that want different places so you compromise. I have had steaks from here before but lastnight, FRIDAY night was the ABSOLUTE WORST. No one answers the phone here anymore, so I couldn't let them know the chef needed to be retrained and the quality of the food needed to be better inspected prior. So here I am leaving it here so others are well aware. The steak was DRY, TOUGH, and NO FLAVOR at all. The steak was so dry there were NO oils or juice in the plate at all, even after cutting it. The broccoli was certainly dead before being cooked, and the loaded mash was simply okay. The chips were wayyy too salted. The salsa was the only thing that was good with no complaints. This chili's has absolutely hands down gone to sh*t. The chef for a Friday night definitely needed to be reprimanded. I literally threw it all away. No manager available either! Do not go here!! Waste of money! read more

Chili's - The steak, that is the center piece just to show you how bad off it was. - Bars Near Me - Gonzales, Louisiana

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