Katie and Hannah are awesome service members... kind and professional!!! They greeted us with a smile and promptly took our orders. Food and drinks were grate ... highly recommend this store read more

Shan the waiter made our eating experience at Chili's an extraordinary one! I Love excellent customer service!! Shan went way beyond the call of duty! Shan was on point regarding my meal selection, made sure we had everything we needed, and wasn't overbearing! Someone's parents dida a great job! I got the Thai chili chicken tenders, southwest soup (so hearty) and lemonade, $10- 3 pick special! And we were blown away! You all need to run to Chili's and take advantage of the special's! My sister got the chicken margarita with side salad and lemonade! There was so much food we packed it up to go! Shan was so gracious and accommodating! Chili's Managers, clone Shan, or give them a raise and promotion, so others can be properly trained, or they will leave! I highly recommend this Chili's location! Ask to be seated in Shan's section, for exceptional service read more

See all

The bartender was very polite and kind. I stopped in for quick lunch and to get to go items for husband later. I was starving after shopping near by and had not been to a chilis in a long time. I wish I had just gone home. Please! please! don't get the chicken fajita explosion salad. The chicken was still frozen, the cheese was moldy and lettuce wilted. The side quesadilla bites were also burnt. The nice bartender had them remake them but they need to clean/change oil. They were terrible. My stomach felt terrible minutes after leaving there. I unfortunately have food poisoning and being admitted to hospital. Don't order any salad or chicken from this restaurant. Henrico doctors hospital doing a report from my visit. Actually just do yourself a favor a realize this chain has gone way down the hill. Don't go there to eat. So disappointing. I just wanted a salad and take out. Got food poisoning instead and don't wish this on anyone. read more

Food and Service was good. I loved that they had all day happy hour on the weekends and the chips & salsa are bottomless. read more

Chili's - Triple Dipper - Bars Near Me - Glen Allen, Virginia

See all

I made a reservation online a week in advance considering it was a holiday weekend. I received several reminder texts and emails. They canceled it the day of 2 hours prior. They said they don't take online reservations. You have to physically come in and speak to a host to get in the wait list. read more

So, my rating is based solely on my experience at the bar. After a long, hot evening my friends and I were feeling parched and in search for liquid perfection. Our adventure led us to Chili's We were greeted by a very attentive bartender! I can't remember her name, but she was wonderful. My first drink "The Castaway" was amazing. It was light and refreshing. (Let's see it included rum, mango, more rum, pineapple) Of course we did a round of shots. Then I tried the Firecracker Margarita ( $5.00 special) I'm not a frozen drink kinda girl, but my friend had it and I'm willing to try almost anything once. Well, it didn't tickle my fancy. The bartender could tell it really wasn't my thing and asked if I wanted to try her Fresh Margarita on the rocks. Let's just say that margarita was everything. Overall, the experience was great! I'd definitely return. read more

Chili's - Captains Castaway - Bars Near Me - Glen Allen, Virginia

Stopped here on a road trip while charging up the Tesla. They were clearly having staffing issues, but let me tell you the manager at this location was a ROCKSTAR! She seated us and served us, all while running the bar, serving other diners, and running the hostess station . That woman deserves a raise, she went so above and beyond that I will be writing to Chili's corporate about how wonderful she made our experience given the circumstances! Hard working managers who truly care about a restaurant during tough times deserve all the praise I can give. At the location in my hometown up north, we saw the manager sitting in a booth chatting with friends while two servers struggled to run the entire restaurant (while the bar was "shut down"). Great to see there's still hard working managers like this one out there who care... read more

Good service and prices. It was a busy Friday night but after being put on the wait list we were seated under 30 minutes. Waitress was great! read more

Got there during the rush, yes there was a wait but we were told 20 minutes felt like 10. Amazing table turnover and even better service got the triple dipper, the fajita combo and some extra sides. Overall a 10/10 experience. read more

I will say I have not been to a chili's in a couple of years, but the food was as I remembered. The facility seemed clean and there was plenty of parking. The thing that was so stand out about this particular place was our waiter was amazing even though you could tell they were short staffed! Would definitely go back if he was working, I wish I would of got his name but he was great! read more

This is my friend Salad John's favorite Chili's. He loves this place. He always pays for me when we go together. He lives in Jackson Ward in the city right by the GINORMOUS Rite Aid and VCU campus. So the drive to Glen Allen is always a nice 20-45 minute catch-up session. Salad John is a great guy and it's so cool to see a Chili's make him so happy. Thank You, Chili's for making my friend so happy. It's also close to the Barnes & Noble and Ross's, etc. Great place to get a meal with a friend and get some shopping in. read more

what can i say about this chili's that i haven't said before, honestly i don't know why i keep giving them chance after chance, maybe hoping for new management, new waiters, new hostess, honestly if you don't go just to drink at the bar don't bother, this restaurant will NEVER fail, to fail, this was probably the 2nd time i have had to walk out, because, you get sat down by someone who hates their job, wait for almost 30 min before even getting a drink, and even the managers who are walking around, do their absolute best to avoid saying hey has anyone come to help you? the whole staff needs to be fired, besides maybe the cooks, and the bartenders. if you hate your job, quit, trust me everyone is hiring. read more

First the server took almost 10 min to greet the table then when we started to order we were refused our order. The reason behind not allowing us to order was because I couldn't eat off my husbands food that we couldn't share food. I have recently went through surgery that restricts how much I can eat so I always just nibble. However it is not allowed at Chilis so that if we're were going to eat there we would have to order two separate meals. So I guess they don't have to worry about my business anymore. I will never go back. This is discrimination for people with health and weight issues and will never support a business that has horrible morals. read more

WOW!!! If there was a way to give this location 10 stars I would. We had a large party of 15 on Monday's day and our waiter (Justin) was beyond outstanding. He worked our table alone and kept everyone's drink refreshed WITHOUT anyone requesting, appetizers came out speed lightning and all our entrees were perfect. Thank you so much for making our Mother's Day extra special. read more

Chili's - Classic bacon burger is delicious!!! - Bars Near Me - Glen Allen, Virginia

The food was more than delicious, and our server was very nice and helpful the entire time ( his name was Cedric ). This has got to be the best restaurant we've ever eaten at, definitely worth eating at! read more

Chili's - Alex's Santa Fe Burger* - Bars Near Me - Glen Allen, Virginia

See all

We had an amazing server his name was Cedric. Our food was phenomenal and it came out very fast. I totally recommend this location!! The dining room was very clean and relaxing! read more

Chili's - This is the Honey-Chipotle Chicken Crisper Combo!! Totally recommend!! - Bars Near Me - Glen Allen, Virginia

Chili's is always the move! Their molten lava cake was more stiff than I remember but they had great margaritas and wonderful customer service. No outdoor seating here tho :( read more

Chili's - Lava cake and margaritas - Bars Near Me - Glen Allen, Virginia

I got the chicken bacon quesadilla and had very little chicken and less bacon. Basically a tortilla.

The place is about 1/4 full, but there was a 20 minute wait for a table. Ordered sweet tea; received unsweetened tea. My daughter ordered water with lemon; no lemon. Ordered soup and salad. Ten minutes later: "We're out of all three soups." My 10-year-old granddaughter speculated that this is because it's so unbelievably cold in here that everyone is ordering soup. Ordered a Caribbean Salad. After everyone else's food was delivered, the waitress told me that it was taking so long because they were cutting a fresh pineapple. When it finally arrived, the pineapple chunks were slices of the inedible core of the pineapple. I finally talked to the manager. read more

Chili's - . - Bars Near Me - Glen Allen, Virginia

I got the fajitas. They weren't good. I don't think I'll be back. It was really a disappointment to me.

Very disappointed with my dinner this evening! It's even more disappointing that I've been calling for over an hour to complain to a manager but there has been no answer! I ordered Salmon with rice and loaded potatoes. The salmon was very dry, overcooked and dark on the backside! The rice was hard and undercooked and the mashed potatoes were old! I also ordered chicken quesadillas for my son and they were rubbery! Meals are now in the trash! You guys need to do much better! To go orders should be as fresh as they'd be if served inside the restaurant! Shame on you for giving us this garbage! In addition, although you may be busy there is no reason someone couldn't answer the phone! You want folks to patronize your company?? Well, it's YOUR responsibility to make sure every meal is fresh! No sauce on the salmon at all! Just DRY.. DRY..DRY! read more

Chili's - Overcooked Salmon - Bars Near Me - Glen Allen, Virginia

DO NOT ORDER TO-GO FOOD FROM THE BROOK RD CHILI'S!!! YOU ARE GOING TO HAVE A BAD TIME AND THE "MANAGER" THINKS CHILDISH LIES ARE AN ACCEPTABLE BUSINESS PRACTICE!! Just waited an hour to pick-up food, stuck in front of the bathrooms because the "manager" at the Brook Rd Chilis only allowed DoorDash drivers to sit down while we waited an eternity. After about 30 minutes of waiting, it was obvious that the "manager" was only concerned with completing DoorDash orders due to their increased mobile order profits. The "manager" also became rude whenever someone new walked in and asked the status of their orders, roughly 12 others at the peak of this awful experience. Despite how much the "manager" said he was rushing to get the food ready, only mobile orders continued to be fulfilled. The biggest problem of this situation is that I received a text message that the food was ready at 6:25, and I would never have gone in to pick-up the food if I knew I would be walking out at 7:25. How does notifying patrons of a complete order, when they will have to wait an hour, benefit Chili's? The "manager" eventually stopped coming out of the kitchen, probably because belittling patrons who have already ordered and paid online wasn't going his way. At the end of what has become the last time I ever eat Chili's, my food was cold, which makes the wait make no sense if the food was ready to go? The service at the Brook Rd Chili's has been continuing to go down over the last year, but tonight's "manager" makes me question internal decision making/manager qualifications and I sincerely hope this franchise get's "Red Lobster'ed" in the near future. read more

Another place where the customer is wrong. I ordered a burger medium rare... By any NORMAL restaurant's standard, meat ordered medium rare is pink and slightly warm in the center. What I got was barely pink and Hot in the center. In other words between medium and medium-well! The bartender asked me how it was cooked and I told her. She offered, to her credit, to have it recooked but I was starving and didn't have the time to wait for another burger.... So I proceeded) to eat it.... The manger comes over and says that he heard my burger wasn't cooked right. So I showed him... He says: "Oh! That's perfectly medium-rare 'by OUR standards!'" I said "Do I have stupid written on my forehead? I'm 62 years old. Do you honestly think that I don't know what a medium-rare hamburger is?" He said "Thats what OUR MEDIUM-RARE looks like!" Then he turned and walked away... Are you f-ing kidding me? First of all I have been eating at Chilis since before he was born. Rarely (no pun intended) did I not get my burger cooked correctly. Secondly, I had a burger cooked perfectly for me at a different Chilis just a couple of weeks ago. So this manager is full of crap so I warn you now.... Their temperature chart is their own. Even the bartender said "Next time we'll order rare and HOPE it comes out the way you like it! There won't be a next time. Sorry..... read more

the silverware is not even washed it's dirty the food takes so long to get out the table wasn't even clean when we got here (we had a reservation) the service is super bad the waitress doesn't even come to refill our drinks she walks past and doesn't say anything I don't recommend this chilis read more

Food is standard Chili's. How underpaying your staff costs you $$: We come here every week to charge the Tesla. This week there was a 30 min wait and the restaurant was half full. Went to Q Barbeque instead. Won't be back to Chilis. read more

Wow. Uggh. The salad was good until the kid behind us didn't make it to the bathroom and "tossed his cookies" in the aisle. Nobody would clean it up, or cover it up, nor ask us if we wanted another seat. At least 10 minutes before someone did anything about the adolescent spewage. Didn't offer to comp any part of the meal. The steak was the toughest I've ever had, but the shared molten cake was great and my table mates were better. Ugggh read more

I don't go out of my way to head for this establishment irrespective of the occasion, the city, the planetary alignment... It is just an easy, convenient place to line the stomach. For me, anyway. I am probably going to be vilified by the cadres of Chili's Stormtroopers and fans, but I have yet to ever have a memorable dining experience here. It certainly didn't happen on that Monday night in December when I visited this Glen Allen location. (I was also part of a group that same week that couldn't decide on a better choice, so the group opted for the most "general" eatery - and it ended up being this place again.) :/ We were sat, we ordered, we ate, and we waited for the tab because the wee machine was out of receipt paper. I had the shrimp tacos, but as usual, I thought the portions were rather meek. I realize I have been blessed with the ability to consume copious amounts of food in one sitting, but still, I think I have yet to be satisfied with the portion sizes compared to other similarly priced entrees at other restaurants. The hostess was nice, our waitress was nice, so no issues there. But the place just seemed lifeless and not particularly fun. I felt rather like I was sat at someone's house that happened to have the TV on in the background and random beer adverts around the place. I've tried various things on the menu over several previous visits, but again, there is no entree there that compels me to return, nor do the surroundings encourage me to make this chain an easy selection when I have the opportunity to grab a bite to eat with friends, or as an excuse for lunch or dinner. Anyway, I was not particularly swept off my epicurean feet with my dinner at the time, but I didn't really think I would be - I save that sensation for when I go to Fogo de Chão in downtown DC! No more Chili's for a while, thanks. read more

Chili's - A wee Stella never a bad choice - Bars Near Me - Glen Allen, Virginia

Good food. The service was a tad slow and the waitress was very inattentive. Other than waiting too long and poor, poor service the food was great. read more

Really not understanding why this salad cost $12.99.. WTF is this, not eye appealing at all and need to be totally removed from the menu... Chili's really messed up with this plate of mess... Wanted to give it zero stars but couldn't.. Really!! The one star was for the waiter and manager trying to offer me a better dish but I happily and politely declined read more

Chili's - Carribean Shrimp Salad - Bars Near Me - Glen Allen, Virginia

My experience at this location has always been good. It was pretty busy but The hostess greeted us kindly and showed us to our seat within 10 min. It looked like they updated the inside which was done very nicely. The seats were comfortable and the decor fit the place. Spacing between tables were nice and the music wasn't too loud. Our waitress was also very kind and even suggested a great meal that my girlfriend enjoyed. She came by just enough times to make us feel like we were being taken care of. Our food was also very good. Before we had ordered the ribs and the big mouth bites. It was SO good but the ribs were okay. I actually find myself often craving the big mouth bite sandwiches. But, in this sitting I ordered the sweet and smoky burger which was cooked well and had a lot of good flavor. The only think I was a little disappointed about was the bbq sauce which is supposed to be the big part of the burger. It's a bbq mango mix which had great flavor, but I couldn't taste it too much on my burger. Luckily they give you a side of sauce which is great. Overall I would definitely come back. It is a pretty good atmosphere inside and the food is great. The staff seem like a great group of people and I can't wait to check out what else they have to offer. read more

Chili's - Cheese bites. Pretty good appetizer. - Bars Near Me - Glen Allen, Virginia

See all

Normally love this place, but clearly they were not expecting any customers today. The restaurant is a MESS. Bunches of un-bused tables, no one is actively busing. Appears to be 2 servers for the entire place. There are about 12 fully occupied tables. So, be very patient....it's gonna be a while today. read more

Tried to order on line on three different devices tonight, the transaction would not go through. Next we called twice to place the order and the hostess put us back on hold both times. She never came back. After twenty minutes of trying, we gave up. Being from Texas, the home of Chili's, I have had much better experiences than what I had tonight. read more

Server Jay was Great but food time and quality was not great, $15 fajita plate looke like $5 combo at McD"s . i order the triple dipper , terrible grease burns- check with ur Kitchen staff how often the need to change it depends on occupany not Time- No manger on Duty to speak to US, very Bad recovery and Very disppointe read more

Chili's - Worst Chilis experience No manager came to apologize- Change ur Grease Kitchen - Bars Near Me - Glen Allen, Virginia

See all

I was on a road trip and ordered online for pickup. I ordered chicken fajitas and the menu said "SERVED WITH PICO, SOUR CREAM, CHEESE & SALSA (and guacamole, which I paid extra for), I didn't get any of these items. I also paid extra for "Jack Up!" (queso and pico), didn't get that either. I ordered a mango iced tea, I got a sweet tea, no mango. I had a bag of items that were sealed shut with a sticker that said "Microwave chips, bag and all, for up to 45 seconds", imagine my delight when I realized I had just microwaved my Caesar salad. Not that could've eaten it anyway, we didn't get any silverware, napkins, or even straws for the drinks. Before this visit, I hadn't eaten at Chili's in years, and now I remember why. read more

I never get tired of chilis food.. Every single time Ive gone I leave with a full stomach and a smile on my face. I wasnt starving when i got there so I only ordered a bacon ranch quesadilla.. One word...Tasty... There was just enough bacon and thick chunks of tender chicken on each quesadilla. The drink i had was a blackberry tea... Blahhh i wasnt impressed with that... It wasnt nasty,.. Just was okay... I look forward to my next visit. read more

I did a delivery my order was around $100. and the food was the waste of the restaurant. A single spoonful of rice arrived and everything was incomplete, the worst service. I had to go and the attitude of the people is terrible and the manager is rude read more

The service was very slow. I ordered my steak medium and it was too rare for me. The fries were cold. The broccoli was not cooked enough. I usually like chili's but this time I was not pleased. read more

Chili's - Steak, loaded mashed potatoes and sweet corn on the cob - Bars Near Me - Glen Allen, Virginia

We ordered dinner from here tonight as it's my son's fave and we were celebrating his 15th birthday. The crew at Chili's was so great. We had a larger, more complicated order and they got everything PERFECT! We can't wait to get back in there once the dining room is open again. Thank you guys again! Ya'll stay safe and than you for the delicious food! read more

In our visit this evening I ordered a 9 oz glass of merlot. The server came back and informed me that there wasn't enough for a 9 oz glass, was 6 oz OK? I agreed. She brought a glass, informing me that it was closer to 9 oz than 6 oz. When the bill came, I was charged for 9 oz of merlot, because the manager said the glass was closer to 9 oz than 6 oz. This experience left a very sour taste in my mouth. What HAD been an enjoyable dining experience was cheapened by the manager, who charged me even though he did not deliver what was charged. Our server was fine; the manager not so. read more

I've been going to Chili's for at least a decade. I like the food and the service. Today is a good day the volume is down on the audio system! Yay. Trying a new dis today, getting the Avocado, chicken sandwich. I've been to this one often enough that I recognize a couple of the staff. read more