The food at this particular Chili's was not good! We asked for the kids cheeseburger to be cooked medium and NOT well done! It was like shoe leather! The ribs were overcooked! The Chili's in Shelton is MUCH BETTER! read more

The food is not good, the waiter was not in a good mood and the sevice was pretty bad, the food took forever also asked for juice no ice and they put water on it to be cheap, they think you won't realize that? That was very upsetting, will never go back. read more

Food was cold and not fresh. There was only one girl who was hostess, waitress, and bar tender until some guy from the kitchen started helping to deliver the food. read more

After not going here for a year due to a history of poor service we stopped in tonight (7/31/18). We ordered chips and salsa, It was the worst salsa I've ever had it was totally red spicy water. The service has not improved, very slow service by somebody who looked like he did not want to be there. The food was Cold when we got it, I got the Cajun chicken pasta which is supposed to have an Alfredo sauce and the pasta was dry and sticky. We gave this place another chance, we will not go back. read more

Wonderful. A tradition of my coworkers and I to come in on weekends after a long shift at a restaurant of our own. I've dragged all my friends to take a trip just to try their great cookie skillet. And I can't ignore our favorite server, Anthony, outstanding at his job and always puts a smile on my face. I will be back soon, of course. read more

It's Chilis. Crowded and cramped, often with a line on the weekends. Noise isn't bad. Service is par most nights. Food is usually well prepared. Some items that arrive frozen can be a bit sketchy on aroma, like fish and other seafoody items. Menu is varied, best results, stay close to their heart offering of SouthWest style comfort foods. Hopping little bar, some TV's in dining area for sports. Parking is ok, prices are fine. More consistent than the other branded grilles in the area, but for a great steak experience, look up one of the local steak houses. Large groups are a bit tough at this location, definitely call ahead if you have more than 6 in your party. Have tried their takeout menu, ok, but nothing all that inspiring. read more

Regular spot for me and the kids. Got caught in a shift change and waited 40 minutes to place our order. Spoke to mgr and remediation was provided. When our food arrived it was perfect - made to order and at proper temperature. Chalking this up to bad timing. However that should not happen. read more

was able to get free chips and salsa and a free drink!! food came out so fast and they have amazing deals!!

4 star food and 5 star service! I went there when it wasn't very busy and instead of the usual lack luster attention to service that one might experience while dining at a restaurant during a slower time of the evening , me and my party of 4 received exceptional service and the food was delicious. I will recommend this establishment and I will return. read more

Not bad but could use some Improvements for starters when we first walked in it took us 15-20 minutes for them to even Recognize that we were there and waiting and the place was not even busy it was pretty Dead it was on a Weekday evening at like 5:00 once we got in there tho the rest of the experience was good want a Snack get the Tripple Decker they are really good they have a new Drink that I tried that was pretty good cant remember the name of it right now Blue Margarita something if your not in the mood for Chilli they got other stuff to they have Burgers Wings Chicken and other things as well read more

Everything was delicious and our waitress was great! The only reason I'm giving it 4 stars is because they don't have gluten free bread yet. I would think at a chain that large they would have it by now. read more

The beer is cold. However, more than a little disappointed that it wasn't ice cold. I'm sure management decision to get rid of the ice cold handle the mug is a good one, although one that I just don't understand... as always, Sam, our server was attentive and outstanding as always read more

I'm not a big fan of Chilis to begin with but figured I would give them another shot since that is what the kids wanted. I ordered online.... no one was at the take out counter when we got there, waited for ten minutes before asking....order was not ready, said they were waiting on the salad. the salad took 10 more minutes. I ordered a mix and match fajita, steak, steak and chicken, no onion. get home. my food is laying on a bed of onions, there is no rice, and no beans. daughter ordered appetizers, egg rolls, cheddar bites and boneless wings....they combined all appetizers in one box so the sauce from the wings was on the other items and they were not boneless wings! At least the side dishes my husband ordered were more of a meal, and my sons order of chicken and fries was a little overcooked. I will definitely not be ordering take out from them anytime soon.....or ever! read more

Saw bad reviews for this chilis and almost didn't go. So glad we DID go! This chilis was great! The food was fantastic and the wait wasn't long at all. The servers were friendly and attentive and all together it was a good experience. I don't understand all the bad reviews? Maybe they hired new staff recently because it was fine read more

Don't get confused by applebees. They do not have unlimited chips and salsa. Only chilis.

Great restaurant! It is very clean, including the bathrooms. My wife and I ordered the 2 for $20 deal. We had chips with AMAZING guacamole! I had the half rack of original ribs she had the margarita grilled chicken, both of which were cooked perfectly. The staff was very friendly and the service was very quick as well. This Chili's is as good as it gets! read more

Ok this is chilies not Ruth Chris ppl!! Out of all the chains Friday's Applebee's etc chilies is by far the best when it comes to food and drinks. Get the southwestern egg rolls to start with a beer burgers are great! For this type of place compared to the others it's 5 stars all day! Good food drink and I have never had bad service here! Come it's cheap and good!! read more

I love chilis, but the food has gone down hill and gross. For example I got a take order of fajitas and it came with a dessert and chips. I get there on time and the bag is already there which I thought was great but then I got home and the food is solid cold. The peppers and onions where not cooked enough it was nasty, the dessert was that chocolate cake thing with ice cream, yeah they decided to put the ice cream on top Which melted all over the place and wasn't enjoyable at all. Sad to say I won't be coming here. read more

Came to Chili's at this location a few times. Service was not good every time I went, so I will not be visiting this location of Chili's again. The waitstaff seem confused and do not get orders right ever. They bring the wrong things or forget part of the order every time. Always have to ask for something I did not order to be removed from the bill and wait a while for the bill to be brought to our table. Don't know why this location is so horrible compared to other locations that are good. read more

My wife and I went to this chili's on our way back to MA from our honeymoon. We sat down and the waitress took our order quickly, of which we ordered an appetizer and entrees along with our drinks altogether, thinking the app would come quickly. After 5 minutes, we got our drinks, and then sat and watched the clock. 15 minutes go by and I look in the kitchen from our table and can see what seems to be my quesadilla entree under the heat lamp. After 10 more minutes, the waitress comes back and asks if we need anything, of which we told her to cancel our app if our entree is ready. Finally, after 45 minutes we received our entree and had no drink left. The waitress just said sorry and did not do anything to try and rectify the situation. Meanwhile, a couple got seated at the table next to us and within 15 minutes had drinks and full entree meals they ordered. We left severely disappointed in the quality of service and clearly were not a priority for the waitress. read more

My kids favorite place. Great atmosphere. Nice staff. Love that the app does reserved seating.

When we pulled in I was not thrilled to be here. It turned our to be fantastic! And I am VERY picky. There was no wait for a busy Sunday. We got the 2/$20 with chips, salsa and guacamole which was fresh and delish! I suggest dipping in both the full effect. I got the classic bacon burger which was cooked perfectly (medium well) juicy but not greasy. I also had the mango margarita $5 which was on point! He had the frajitas with pork and chicken. It came with 3 wraps and about 9 different toppings on the side. He loved it. Fantastic dinner compared to the 4x bistro down the road we went to a few days ago. Go!! read more

I ate here earlier this evening for dinner - sat at the bar. The bartender, Kevin, was very friendly and pretty attentive. He was taking care of the bar patrons and another bartender was primarily focusing on the service bar. Kevin accommodated my request to substitute avocado instead of chicken on my salad. I was reading a book while having dinner and he was sensitive to not interrupting me. This was an experience you would expect to have when going into Chili's - it's your typical chain restaurant. read more

Meh. I got the fajitas to go and they were missing half the toppings and tasted bland. Tortillas were cold like they had just been pulled from the fridge. There was a thick layer of grease everything was sitting in. Somehow, the peppers were overcooked and the onions undercooked with no browning or char at all. Honestly wouldn't be surprised if the microwaved it all. read more

The manager, David Martel, is someone who should be acknowledged by Chili's as being the "face" of the restaurant. David solved an issue we had with our order quickly, efficiently, and with 100% satisfactory customer service skills. He is the reason I would recommend the Chili's in Waterbury to all. read more

I've been going with my Family to this Chili's for years. But I don't know what has happened there in the last few months. Our last few visits there have been terrible, with the last being the worst. The first two were very long wait for food and soggy chips that were dripping with oil and ice cold french fries. But last Saturday was by far one of the worst dining experiences I've had.first off we were not seated for a very long time as there was no one to greet or seat anyone. Finally a nice guy from the bar came over and asked us if we wanted to sit at a booth in there. We then waited close to an hour for our food, people around us were getting food but we just sat there waiting. Finally my burger arrives after an hour wait and it looks like someone stepped on it, it was a disgusting messy plate. When I pulled the crushed bun off the top of my burger the meat inside was literally cut into pieces and dried out with soggy lettuce. My sons dish was missing half the items on it, and my other sons dish was the nacho appetizer and they were soggy to the point that you couldn't pick them up. After an hour wait I expect a really good burger. To be fair the manager took the item off of my bill and brought me a new one that looked great, in addition to that she gave us $10 voucher towards our meal. She even offered us a free dessert which I declined because I had already been there for hours and didn't want to spend the rest of my Saturday in Chili's. So even though you ended up doing the right thing eventually Chili's, three strikes and you're out. read more

Chili's in Danbury is easily the best Chili's I've ever visited. The hostess greeted us with a smile and sat us quickly. Our waitress came to the table only after we had been sitting for a minute and was very friendly and attentive. She had recommendations for both food and drinks and seemed very knowledgeable about the menu. I followed her advice and ordered the El Nino Margarita. Very strong but also a great flavor, definitely worth the $7.00. For our appetizer we ordered the Triple Dipper which was a meal in itself! I highly recommend the Southwestern Eggrolls and Boneless Buffalo Wings...the Potato Skins weren't great. For my meal I had Chicken Fajitas with rice and beans. When I ordered more "fixings" and tortillas for the fajitas, out waitress returned within seconds! The prompt service was a pleasant surprise. For dessert we tried the Oreo Molten per our waitress' request and she did not dissapoint! It was much better then what we usually order-the regular Chocolate Molten. Didn't have to wait for the check and made it in and out in one hour for $38.00 for two people! Can't beat that! At the end of the day you either love Chili's food or hate it-I happen to love it, you just have to know what to order! They have something for everybody on their menu and for a corporate restaurant this is a wonderful establishment. read more

for some reason gets very busy... i guess their taste buds are destroyed by the ton of salt in these foods... ribs: extra powder on top make sure to sneeze. otherwise they had some flavor but destroyed by extra powder and DRYness. had some other stuff but whatever. not even gonna get more gift cards for this read more

My daughter is on the autism spectrum and bringing her to restaurants can be a challenge. We had Tristan as a waitress and not only did we receive fantastic service, but she was able to make a connection with my daughter. My child has specific dietary needs and she patiently walked us through the menu even though it seemed busy. We will definitely be back! read more

Food was enjoyable and tasty. Server was very friendly. It didn't seem to busy but service was kinda slow. That was the only downfall.

Chili's and I have an interesting relationship. I have sat in the dining area twice and both times I was unimpressed with the staff and overall cleanliness. BUT I have been to the bar area a dozen times now and am always satisfied with the service and the area is a lot cleaner for some reason. The bartenders there are really awesome and friendly so I continue to just eat at the bar. Now the food, as far as a chain restaurant goes the food is pretty decent. It's cheap and it's good. Also they make this skillet chocolate chip cookie and I don't know if it's because I've usually had a few drinks by the time I eat it but I swear it's the most delicious thing I've ever tasted. The other food though is nothing to rave about. I could probably make it at home if I wasn't lazy but hey, you get what you pay for. Overall if you're looking to get out of the house but don't want to spend a fortune then head over to Chilis. If you're looking for a 5 star experience, you might want to search elsewhere. read more

Ordered my husband a classic 10 ounce sirloin cooked medium & when I got home he opened his food & it was a citrus sirloin with avocado cooked medium rare! Extremely disappointed he couldn't eat his dinner because he's allergic to avocado he threw out the food and said he'll never go back. Make sure you look at what you order. read more

Came here for the first time with my mom and brother. We were seated right away our drinks came out decently fast, our food came out within twenty minutes. Our waitress didn't come check on us or give us refills while they sat empty at the end of table for about 15 minutes. We had to flag her down to get our check and a refill. The food over all wasn't that great. We ordered a turkey burger-it was pretty bland, the ranchero chicken tacos-they had an over powering taste which made them average and our original burger was ok. The Arnold palmers didn't taste good either. We won't be coming back. read more

I think they need more help at the bar, in the area for business and sat at the bar and waited over ten minutes and was not even acknowledged. All they had to say is it's a little busy I will be right with you and I would have stayed. Went over to Outback which was great. read more

My wife and kids ate there about 2 weeks ago and to be honest it wasn't what i expected. I arrived there first and sat at the bar to wait for my family to arrive, I was not greeted when i walked in and when I was asked what i wanted from the bar the female bartender made me feel like I was a criminal. Our waiter in the lounge was pleasant and our food was hot and good. I ordered a black and tan which came from the bar with the same female bartender and i was quite surprised that it was not separated, it looked like ...., at that point I realized she was not a real bartender but an order taker. If Friendly's next door served beer i would have been better satisfied by going there. Come on guys, your a chain restaurant, I know you can do better. read more

Been there a couple of times. Not particularly clean. Often ignore people waiting to be seated. Food fair at best. Not the norm but last time we were there my wife's chicken portion was the size of a quarter. On the plus side the bar is usually on the money. read more

The chipotle chicken bowl is delicious. The guacamole dip was good but the chips were all broken.

My family and I love the Chili's on Route 6 in Danbury, CT. We always get the most delicious, freshest tasting food and a server who is friendly, helpful and knows how to keep a customer( or whole table full of customers) happy. It is treat to walk in the door and enjoy this spotlessly clean, nicely decorated and yummy smelling restaurant. We have even used the Chili's Takeout option when unable to come in and sit down.. another Homerun! I suggest everyone give it a try for lunch, dinner, drinks and appetizers the choices are incredible.. everyone will be happy! .. read more