Past few times we've been here service and quality has seriously declined. Smaller portions at increased prices. They are more concerned with flipping table than customer service. We had consistent issues and not once did any manager attempt to check on us. Very disappointed. read more

I would compare eating at Chili's to a fever dream. A lot was told from the first impression. When we walked in, the restaurant was almost completely empty, the server was no where to be seen, and the floor mat was a crumpled mess. Once the server arrived, he almost ran over my sister, and talked to us for 4 minutes straight without bothering to seat us. Once we were seated, he left, and was never seen again, which is a theme for this restaurant. Our waitress was kind, but clearly didn't want to be here, since she never checked up on us other than to take the order and deliver food. Napkins and straws were forgotten, drinks were watered down, and the floor was a mess. The food was great, which is the only reason this is a three star review. The food and drinks were overpriced, service was lazy and unfocused, the place was a mess, and I ultimately would not recommend Chili's. read more

I fell in Chili's parking lot, the manager cleaned my knee put a Band-Aid on it. I waited to see if it would get any better, it did not. they have a claim adjuster and a claim but they won't give me the information. They're trying to decide whether the landlord is at fault or Chili's is. You rent space from a landlord, they're not responsible for what goes on with your business. I can't work full time I'm in a lot of pain I can't afford medical treatment and they won't do anything. So I'm posting everywhere, calling all the TV stations and attorneys to get attention for this so they will take care of my claim. Very disappointed. As director of operations contacted me and said they had accepted the claim and the claims adjusters still refuses to give me any information. So be careful if anything happens to you, they'll give you the runaround like they're giving me the runaround. oh and the claims adjuster told me I could go get the MRI done and they would just bill me for it. that made me smile. She said well I've seen it done before, it hasn't and it will never happen in the state of Georgia. They won't bill you $500 and hope you'll pay for it. That's ludicrous. read more

I just don't trust this place. Customer service is bad and atmosphere is questionable with regards to cleanliness and quality. They have been open for a long time and wish they would cater more to the family community. read more

We live an hour away and drove out to take our niece who lives by for her birthday. After the server took our order, a couple sat down near us with a different server. That couple received their food which was similar in time to cook, before us. We hadn't even seen our server again. The food finally came after 45 minutes (they were not busy) and my food was cold. The manager Leah brought a new meal out to me as well as our first drink refills. We then never saw our server again. I waited around so we could order dessert and for some sort of compensation for the obviously terrible service. After awhile I just wanted to pay and leave and did so. It hurts me to leave a very low tip because I did 10 years in food service but this was just terrible. read more

My family and I have been eating at this Chili's since we moved down here 3 years ago, and while it isn't as good as some of the other Chili's restaurants around here, I had never had a bad enough experience there to compel me to write a bad review - until now. First off, we had five sets of silverware and every single fork was filthy. I'm talking completely encrusted with food, bbq sauce and who knows what else. We were brought new silverware and 3 of the 5 of those sets were completely dirty. We really should have walked out right there but the waiter was nice enough to go to the back and wash the silverware for us. He told us on three occasions that the manager would be out to talk to us. Well, the manager never bothered to come to our table. This will be our last visit to this Chilli's and I plan on writing a letter to the corporate office today. read more

I've never been disappointed by this Chili's, as i have been at a few of their other locations. They know how to make a rib-eye steak, Longhorn better watch out. I refuse to go through another awful drive thru for a burger combo, ahem Burger King *cough cough*, for the same price I can get a burger and fries to go, and drink some water. And if there were a yelp review for water I'd give it 1 star thats how much I dislike it. So if I'm willing to drink water with my dinner without a gun to my head, then you know it's good! read more

Upon arrival we did wait 5-6 minutes before we were acknowledged and seated. During that time multiple staff members walked by instead of seating us. Luckily, we had an amazing waiter! I got one of their new Tex-mex bowls, while my boyfriend got their appetizer sampler. The food was delicious and priced reasonably. The whole menu looked new compared to when we used to come. The waiter said the menu changes every 4-6 months but the favorites and Chili's staple dishes stay. Some people might dislike that if their dish goes away, but I love the idea of always being able to try something new. They go out of their way to have a large variety of healthy options! Their new little table side machines are extremely convenient and prevents the long wait to get the check, which is one thing that drives me crazy. You are able to order food and drinks, pay your check, and even let the little ones play games on the device at the table. read more

Chili's - A little bite of Heaven - American Near Me - Cumming, Georgia

I'll keep it simple. Turkey burger tasted crappy. Didn't eat it. Cheesecake serve frozen like a rock on a plate hot enough to burn your hands. Replace with a new piece that will burn your mouth on a plate that was neutral to the touch. Chef needs to go back to school to learn how to plate and serve cheesecake. read more

Good food and service. The spicy grilled shrimp tacos are amazing as well as their guacamole appetizer.

Yippie, so much cleaner and nicer than I remember. I don't know if they got a facelift but this was a super pleasant surprise when I took the kids there the other night. Quesadilla Explosion Salad, smack my butt and call me a junebug, that's a darn tasty salad :) read more

Standard Chili's grub and service. Always a good spot for a quick bite to eat and some drinks.

We have visited this particular Chili's many many times over the years. Within, I'd say the last 3-4 years, the food quality has gone WAY WAY down. We went tonight to celebrate my birthday with my family. We were seated quickly and our drinks were brought out in good time. We ordered an appetizer of chips and salsa. This has been a staple appetizer for us to get for years. The chips tasted old and burned and the salsa was so watery it wouldn't even stay on the chips. The rest of the food was equally as bad. My husband and I shared the fajitas and honestly, I haven't tasted anything that bad in long time. This has been occurring over and over. We should have stuck with ordering soup and a salad. That seems like it would be hard to mess up. Either way. We're done with this Chili's. After going there for as long as its been here, we will never ever go back. EVER. read more

Great place to grab a drink at the bar. Enjoyable service. Even have a special of free salsa and chips. What else can ya want.

Chilis gets 3 stars. Only for consistency, and a some what decent beer selection. All their meals have like 35 grams a fat+ that includes the salads. read more

We get Chili's to go once every two weeks. Allison is awesome. I only have order issues when she is not working. I have not been inside in months so I can only comment on curbside TOGO. And I am a fan. read more

This was the worst dining experience that I have had in many years. We waited at least 20 minutes to get a table for 7. It was not even busy. The table was dirty. The waitress took 25 minutes to greet us. Then left for another 5 minutes. We finally got drinks and ordered. We waited 40 minutes to get our food without the waitress ever checking in us. My son ordered a beer. When it came, she dumped it on the table and left. It was the wrong kind. She said that our food would be out in 30 seconds. It was 10 minutes. When our food came, it was either raw or crisp. We had finally had enough and asked for the check. It was another 5 minutes. She apologize and said that she was normally a 10 as a server but today she was only a 7. We gave her a 2. Will never go back. I suggest you never go the first time. read more

I have had 2 bad experiences at this Chili's, I am DONE!! The first time, we didn't eat the fried pickle appetizer because they were mushy; we told our server & she did not offer to take off the bill. Toward the end of our meal, I asked for a to go box and when she brought it, she took my food away!! When I questioned her she offered to have the kitchen cook 1/2 order for me; I declined because we were rushing to get to a movie. I called the next day to complain to manager, he insisted on sending comp cards, only I never received. The second time (2 weeks ago), we got seated pretty quick but did not get greeted by server for a good 5 minutes. She took our drink order and after another 10 minutes of not seeing her, we got up & left, straight to Cheeseburger Bobbies. I am pretty understanding in certain situations, as I used to serve (5 1/2 years at Chilis many years ago), but these two situations are both ridiculous. read more

It seems my wife and I have been by this location a bijillion times, and finally decided to use our gift card given to us. We went in late afternoon to have an early bird dinner. Our server Shad was at our table quickly, brought cold drinks, and took our order promptly. My wife ordered the big baby back rib platter with 3 choices(baked BBQ chicken breast, Cheese smoked sausage with hot peppers inside, and garlic dill pickles with homefries on the side. I opted for the Bacon burger with all the works and melted cheddar cheese, garlic pickles, homefries etc. It is one of the new speciality platters on the new menu. All were cooked perfect, delicious and temp hot. My wife's could not finish her platter but I will tell you Chili's knows how to do ribs, cheeseburgers, and salads quite well. If you go to this location, be sure to ask to sit in Shad's section. He will take excellent care of y'all's family and friends. I think he is the senior server. We left with big go cups w/o asking first....but our doggie bags for the later was much appreciated . Our server was by several times to check in on us.....worth mentioning to those who look for this as we do. Is it nice nice to have a great dining out that was problem-free.....choose this location for a really great meal especially when you're powerful hungry !! read more

Don't waste your money and more importantly your time going to this specific Chilis restaurant located in Cumming, GA. Went for dinner last evening with my family, had a pathetic experience. We usually go to the Alpharetta Chilis, never had any bad experience there ever. Thought to try out the Cumming location this time. To start with the server that came to take order was highly unprofessional, i would say she do not have the basic manners to treat guests. Initially, we thought that might be just a fluke or oversight, least we knew more surprises were awaiting. During the entire duration of dining, the server did not show up again to see if we need anything or to enquire about the food quality etc. Quality of food was OK kind of, not that great (if you compare to the price that you are paying and quantity they serve). Highly recommend not to visit this specific Cumming Chilis, any day better option if Alpharetta Chilis. You will thank me for this honest review. read more

One of my favorite places to eat. The service always seems to be good, and the food is always great! Thanks, Chilis!

Service sucked my order took almost 30 minutes to come out got tired of waiting and took it to go... they comped 19.02 off my bill which would not have been necessary if they had their acts together. The waitress was slow and knocked up and was happy on steroids which I find annoying. ...overall this chilis sucks and I will go to applebees down the road read more

We really like Chili's but this location is the worst! For dine in this location has never not made us wait less than 15 minutes from sitting down to drink orders...just drinks, even if they are empty. Tell the server you are ready to order food and they will make you wait more, saying "I'll be right back to take the rest of your order." "Right back" is a relative term at this location, expect at least a 10 minute wait from there. That equals 25 minutes from sitting to placing order, even if you knew exactly what you wanted when sitting down. We have tested this theory on multiple occasion and we are done. We even started going when we weren't even hungry, because we knew by the time we received food we would be. Try any other location but stay away from this one unless you want to wait. On a side note, on the way to the restroom, never look to the right, you can see right into the kitchen and the counter tops and floors alone will make you rethink your dining decision. read more

Food was good but much smaller in portion size compare to other Chili's in GA or out of state. Waitress was the sweetest&overall nice. Worse experience was it took a very long time for our food&how it was abruptly, rudely&nasty the person who delivered it to our table. He interrupted us, demanding to know who's ordered what&saying its hot!!!# He then dropped a plate on our table just starred at us rudely for not answering quick enough. Wow, we eat out alot & never experienced this weird approach before in matter of seconds. read more

Ribs with no meat, drinks with hardly any alcohol, dry salad. Service was good however. Believe the menu has just gone south for this chain. Better off at going elsewhere - I left hungry. read more

One big word: FILTHY. I'm a regular at this location... Unfortunately... I love chili's salsa and tableside guacamole. But this location has been disgusting for its antisanitary conditions. There can be 6 unclean tables in one sitting area at a time. The servers can juggle dirty plates and the food that's coming out in one hand allowing cross contamination. I usually come in by myself, so I have observed a pattern where the servers, seeing that, do not rush to serve me. This has happened on multiple occasions, regardless whether the restaurant is busy or not. Last time was particularly horrible, where I put in the order for food and drinks at the same time (after a 10-minute wait at the table), and the drink arrived 20 minutes later. The tableside guac took even longer (so much for an appetizer). Finally, I ordered the Caribbean salad with grilled shrimp. The 'grilled' shrimp was cold (!). I started eating the salad and noticed a piece of chicken in it (I didn't ask for that bonus), which was either chewed up, having fallen off a dirty plate or another plate from a table that was served simultaneously. I have attached a picture of that here. That was nauseating to say the least, I stopped eating at once and checked out, nobody came to check on me. When the survey popped up on the zyosk screen, I started to type all this, only to end up with the zyosk reloading in the middle of it and going back to the home screen with no option for leaving a survey. I attribute it to the fact that I was next to the server's station, and they could have looked over my shoulder to see what I was doing, and controlled the zyosk from their computer, but I can't be 100% sure of that, I don't know how this stuff works. All I know is that the quality of food leaves much to be desired, I don't even wanna think about the condition of their kitchen, customers get ignored, tables don't get cleaned promptly, while the whole crew wastes time they claim they don't have to come out every time to sing the horrible happy birthday song! I don't celebrate birthdays at places like this, but I would recommend those that do, think twice. You don't wanna poison your birthday child or make your guests sick! read more

Chili's - American Near Me - Cumming, Georgia

My husband and I decided to eat at chili's this past Saturday night. I got a burger and he got the chicken and waffles. My burger was fine, no complaints. But my husband's chicken and waffles were terrible. He wasn't able to eat his waffles because of sugar lumps throughout the entire waffle. I took a bite of the waffle only to hit a huge sugar lump. It was unappetizing. Our waitress was not to be found for most of our dining exp so once she did show up, we just asked for the check. We payed cash and that took another 18 minutes to get change back. Once I got change, I noticed the bill was $2 more and my change was $2 than expected from first bill it said that we played games on the tablet. Our waitress was once again not to be found. So I gave up, still tipped well b/c maybe she was just having a bad day and left a bit angry because of a game charge (we didn't use the tablet at all) and unappetizing food. I don't think i will be returning. read more

Chili's, at all locations, has consistently good ribs, burgers and country fried steak. I can only speak to those dishes. I would have to assume you probably could not find anything on their menu that wouldn't be as good. read more

How does this place even stay in business? It would be MUCH less expensive to go to your grocery store's frozen food section, pick out some pink slime, and pop it in your microwave. The only reason we went is because someone gave us a gift card - probably a hand-me-off because they know this place is cr@p! The soup obviously came from a bag, the tortillas were stale and oddly tasted like cardboard, the "chicken" has to be pink slime because it's NOT solely chicken breasts, and the chips & salsa contain so much salt I drank 3 of those huge glasses of water within minutes. Why would anyone spend good money on overpriced, over-salted bulk frozen food? On a positive note, the waitstaff was great - very personable, not too intrusive, and welcoming. However, money's too tight to support these types of businesses. You finally have time and $$ to take out your family so take them somewhere where they don't think they're fooling you with faux family food. read more

One of the best Chili's I've ever been to. Nice staff, good seating, you can watch the big game, get the food fast, and have a great time! I love this Chili's and their delicious chicken crispers! Appetizers are good, and you've got to love that 2 for 20 deal! Moderately priced, like any other Chili's. you'll love it! read more

Good food all the time, never disappointed and the staff are always friendly and great service!

Got buffalo sandwich. No buffalo was included. Also asked for no tomato. But that was included. Food was good though. Just expect the unexpected. read more

Always a good value at Chilis. Food is consistently good and the prices are very reasonable for the portions received.

I like chili's and have been to this one several times. The food is always great. But like the Chili's I liked in Virginia, the mixed drinks fall far short of my standards. The Margareta have never been even close to good. Several other drinks I have tried have been just as bad. Noise can be a problem too. I'll continue to go there for the food, but not the mixed drinks. read more

Have eaten at the Cumming Chili's numerous times because other family members seem to like it. However, my last visit will be just that: My last visit. This restaurant is usually noisy and not very clean. The service is generally good but the food quality varies from fair to poor. My last meal was the Caribbean Salad with shrimp. When it was served, I thought I smelled something bad but took a bite of the shrimp anyway. It was mushy, tasted terrible and had a foul, spoiled seafood odor. It was also undercooked. The kitchen had to know they were serving something inedible but apparently didn't care. I returned the salad and asked for the version with chicken as a replacement. They served the replacement with no comment or apology for the bad food. Also, after serving bad food, most restaurants would have comp'ed the meal to placate the customer but Chili's did not. I will not be back. Ever. read more

Ugg. Wanted to like this Chili's .. especially since we always have a mediocre experience at the one on Windward Pkwy. They were busy for a Monday night but we were seated right away. Our server (with blue hair) started off well enough. Took our drink and appetizer order quickly enough. We did the 2 for $35 deal with the Presidente margarita. While we ate our meal the place emptied out pretty well and a family sat in the booth next to us. After we finished our meals, and pushed our plates to the edge of the table because no one would come clear the table, the server attended to the new couple at least 4 times (water, take drink order, bring drinks) and didn't once check on us. I finally had to yell across the restaurant to get her attention so we could place our dessert order and place a to-go order for the kids at home. SOOO frustrating. Then we asked for chips and salsa to go. "Oh sure, I'll bring that right out." Wasn't until after we got in the car that we noticed that she didn't give us the to-go chips. I go back in and she just hands them to me. No "Gosh sorry about that." Or "I'm sorry you had to come back in." Nothing .. and then when she noticed I was agitated she gave me a sarcastic "Merry Christmas." Stupid millennials. read more

Never had a great experience at this location to begin with. Went in for an early lunch and sat at the bar and waited for about 6 minutes before someone acknowledged me and not a bartender in sight (or really anyone for that matter). I was greeted by a manager who told me she was too busy with togo orders and so I ordered my app. and drink from him. As I wait for my app. a server comes and asks me if I'm ok and would like to order anything else and I said I would wait until my appetizer arrived. When I got my app not one person came by to ask if I wanted to order or to even ask if everything was ok. At this point I still haven't even seen the bartender or a manager. I was so furious that I got the check and left and lost my appetite. Apparently togo food is more important than your dine in customers. Waste of money and ruined my lunch. I will never come back here again after all the bad experiences I've had here. read more