We visited this Chili's Friday night around 6pm. It was a busy evening and our party of five waited about 10 minutes to be seated. Our server was AMAZING. We didn't get his name but he was the best server we've had in a long while. He was so quick to get us anything and everything we asked for. He was super friendly and helpful. The food was great as well, but the service was the best! read more

Chili's is definitely bringing the heat! I started with the Sunrise Dream Margarita. At a mere $6, it gave what it was supposed to give. I had two!. On my platter, O had the Nashville hot mozzarella sticks, southwestern eggs and sliders. The portion is great for sharing or as your entree. It was a tasty meal. The Nashville hot mozzarella sticks had just the right amount of kick. A plus about Chilis is that happy hour is every weekday till close. The catch is that you have to sit at the bar. Booooooo! I think that is unfair but hey, now I know. My waitress was cool and on top of things, so good customer service was definitely happening. It's a family place but good for date night too. I was visiting in the area and needed a quick bite and Chili's came through. read more

Chili's - Sunrise Dream Margarita - Bars Near Me - Covington, Georgia

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Visited this location for lunch. The restaurant was not very busy. We were seated right away. After more than 15 minutes we had not received any service or acknowledgment we left. Unacceptable customer service. Will never return to this location. read more

Placed an online order and they COMPLETLY messed the order up. I paid $42 to have my order made wrong. I only asked for no bacon on my burgers and they took off the onions as well. For both of my triple dippers, I asked for 2 orders of big mouth bites and an order of mozzarella sticks. I ended up receiving one of them with mozzarella sticks and one with tenders which I did not ask for as well as all my burgers made wrong. About 40 minutes later when I got to the food and noticed it was made wrong, I called and a lady answered the phone and asked how she could assist me. I explained to her that I received the wrong thing for my order and she asked me to give her a second and the put me on hold for about 2 minutes then came back, picked up the phone, and hung up in my face when I said hello. I am going to go back up to the store tomorrow and see if they'll remake my order. read more

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I was craving the Chili's that I remember being it's been several years since I have eaten here. The location in Covington was newer and clean upon entry. The staff was nice and we were seated promptly. It was just after lunch on Monday so the store was maybe 25% full. Our server was friendly and he was moving us through being it was lunch to help us get on our way. Like I said I was craving it and the ribs specifically. I ordered the half rack with fries and mac and cheese. The ribs were fairly large and came with sauce on the side, which was good because I love bbq sauce. I remembered the ribs just falling off the bone but not this time. They were a little tough and a struggle to get them off the bone. The fries were poorly seasoned which shocked me. The Mac and cheese seemed to be from the day before because it wasn't creamy and no seasoning on that either. It was very easy to check out with the table side check out. Overall it will probably be several years before coming back again. read more

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James was such a sweet waiter. Very personable and attentive. He made sure to check on us before we even got our food. When we left the sweet hostess made sure to open the door for us with a sweet smile on her face. We had lunch at this location on May 14th @11. These two employees are true examples of customer service. read more

Food was great, Issues with food in the back but most of meal was comped, amazing service and very nice and apologetic about it so no worries. read more

got take out while staying at hotel next door. order ready quickly and all takeout utensils, condiments etc... included. the quesadilla hit the spot read more

Absolutely a go to place for us to have a quick lunch or dinner. The bar tender is amazing. She is about to go out for maternity leave. But will be back so y'all can get the experience. The food is great for last min decision. Chili's never fails. TV's on sports @ the bar. So all in all a great spot when you can't decide on dinner. They have a lil bit of everything. read more

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I recently dined at Chili's and had an exceptional experience, largely thanks to our wonderful server, Ashley. From the moment we were seated, Ashley greeted us with a warm smile some sassy and made us feel welcome. She was attentive without being intrusive, ensuring that our drinks were always filled and that we had everything we needed throughout our meal. The menu offered a fantastic variety of options, and Ashley provided great recommendations that did not disappoint. We particularly enjoyed the cajun chicken and shrimp pasta, which were bursting with flavor, and the sliders, which were perfectly sized. Ashley's diva demeanor and knowledge of the menu truly enhanced our dining experience. She was quick to check on us and made sure that we were satisfied with our meals. Her excellent service made our visit memorable, and we left feeling valued as customers. Overall, I highly recommend visiting Chili's, especially if you have the chance to be served by Ashley. Her dedication to providing outstanding service made our evening truly enjoyable. We can't wait to return! I don't recommend getting the chicken tho! It was a tad bit hard to eat. But Ashley being the diva she is she recognized that I had not eaten my meal and fixed it faster then I could say my name! read more

The service was slow and we were told that we couldn't have the soup because it was frozen because nobody dropped it. The chips were stale and she spilled our drink on the table when we told her we were leaving because of all the issues she said OK no problem. read more

I don't recommend this place to anybody, customer is the absolute worse. They sat us by the bathroom, feeling uncomfortable we changed table after sitting 15 with nobody coming , I went and spoke to the host who had a terrible fungus on her right forearm why 0isn't our waitress ( short blk female with glasses) helping us, the host then tells us that section is closed again nobody told us. We changed our seats again with no service then a gentleman comes out to help us and I ask him what happened to the black he said he didn't know. When she came out, I polity asked did we do anything to offend you mind you we are black also, her reply was no and she walked away. So we place the order and I had onion rings he bring me fries he repeated the order and then the mgr ross comes over and tell me he made a mistake. Salad has wilted lettuce toast is burnt on 1 side ( they turned it over,lol). Server dropped off the food and never came back until I asked for the check. This place is really bad. Don't say I didn't warn you..... read more

Chili's - Bars Near Me - Covington, Georgia

This place was a waste of time. We waited over 45 minutes for three salad and two orders of chicken tenders. Then they tried to comp us 1 dessert for 5 people. Then the manager came out and trying to make it better gave us 4 dessert. To make it worst they did not make an attempt to clear the table so there was room to try and eat the deserts. I had to move everything to another table to have enough room. In all the years this place has been open I have only gone 3 times and it has been horrible all 3 times. Do not waste your time, or your money. It is overly loud and the wait time is not worth the quality. There are too many restaurants to choose from in Covington. Go to any other place. read more

We went to Chili's on Dogwood in Conyers and had the most disturbing experience!!! This restaurant seems to not have gotten back on track since COVID's. The waitress was really nice and took our order. She also bought us chips and salsa and sodas. While waiting for our entrees all the power in the restaurant shut down!!!! We sitting there in the evening light wondering what's going the waitress comes over and tells us we will not be getting any food(we were already going to leave). Unbelievable!!! She then start to get our bill ready, I thought for sure the mama would show some integrity and not charge us because of the terrible experience no more Chili's for us at least not this location read more

The service has definitely gotten better than it was the last few times we've tried coming. Our receipt says our servers name was Premier. Not sure if that's correct or not but if so, he was amazing!! We will be looking for him when we come again. Best experience we've had yet and he made it worth trying it again. read more

This is my first visit to this location. The service was good . The staff is friendly. There were a lot of regulars there. It had a neighborhood feel even though it's a chain restaurant. The loaded baked potato soup was very good for a cold day warm up. The salad was fresh and crisp. The just bacon burger was cooked perfectly. Juicy with pickles lettuce and tomato. The fries were delicious and hot. The presentation was nice . We never had to ask for a refill. The blackberry lemonade was very good. The flavor was smooth not too sweet. I enjoyed my lunch and the value was great for a sit down meal, read more

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i've been coming here for years and I must say the service got better. I was there in June 2024. Keep up the good work.

Insanely shite service I hate the waitresses here. They are dumb and slow. Not recommended. read more

So let me start this off by saying chili's is an appetizer and drink spot. We had appetizers and drinks with no problem. The actual food is no bueno. My quesadilla was messed up n prepared twice. Then the fajita was burned so badly it was not edible. On the way out my quesadilla was fixed but after waiting two hours in wait time and then seated with food turning out poorly I was very disappointed. First time here server and manager were nice tho. Kitchen needs work. They also need a busser on floor. read more

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OMG! It is 47 degrees outside and the A/C is BLASTING in here. It's kinda crowded and every last patron has on a jacket. This is ridiculous. And the excuse I was given? The guys in the kitchen get hot. No kidding.....it's a kitchen. My food is not even here yet and I am miserable because I am freezing. There is no excuse for this. read more

I went to Chili's at Covington on 8/13/2023. My wife and I sat down around 12:15. They were not extremely busy. After being seated with menus, we waited for over 20 minutes and no server ever came to take our drink order. We ended up leaving. No one ever noticed our present. I would say this was a one off but it happened a month earlier. I figured give them a second chance. This is the last time. I hate it but I have taken it off my list of restaurants. I recommend other restaurants in the area. read more

All Chili's are not the same! Yeah For a late night dinner I ordered for the family bone in wings, a Caesar salad, a house salad, and two mango teas to go. While we waited my dad had a beer. The service was outstanding. It took no time for the food to be prepared and we were on our way. When my father and I got back to the rest of the family the food was hot and the server ensured that I had enough utensils, condiments, and my order was correct. read more

Chili's - Ordering take out - Bars Near Me - Covington, Georgia

We went here because we haven't been to chilis in years so we get in the front door the wait time was short the waiters were nice but the food was a little bland and one of my family members ordered a burger and the mushrooms on it were not cooked at all but the interior was nice and clean! read more

This place is terrible. chilis has gone so far down hill. The only reason they offer such good drink specials is to make up for the terrible service and cold slop they call food. They used to be awesome back on the day read more

They deserve a ZERO, no stars. Service was Horrible. Horrible is an understatement. How can you mess up a salad? Any half decent cook knows the difference in temperatures for steak. The salad should have had shrimp and it had chicken instead, the steak I ordered should have been medium rare and it was rare instead. By the time the two (2) entrées came back out my entire family was done eating. My sister and I took our meal to go since everyone else was done. My husband asked for a manager who never came out. The excuse we were given is he was in the back cooking. Alexa our server was absent minded and no one else in that establishment seemed to care. The restaurant wasn't even busy. SMH, we won't come back to Chili's. This location sucks. read more

Eesh. Ordered takeout while here from out of town. Soup was disgusting...basically a mound of melted cheese. Completely inedible. Also, it was loosely covered with aluminum foil instead of an actual lid. WTF? Fried pickles were burnt, also inedible. Do better, Chili's of Covington. read more

I didn't get to order any food because the menu items I wanted, they were out of. The servers were sweet though and the other people in my party were able to order what they wanted. I just find it incomprehensible and infuriating that chain restaurants run out of items hours before closing. They've got to get it together and do better. read more

Chili's - Cheesecake with strawberry puree. Same puree they use for strawberry margaritas. - Bars Near Me - Covington, Georgia

Tonight, Saturday night chilis closed at 9 pm. Whatever I guess they were short staffed. However, we arrived at 8:09 pm and were turned away. I'm really not the type of person to write reviews but I know if I were the owner or manager of this restaurant I would've been appalled. I couldn't believe how rude the hostess was. I felt totally unwelcome and disrespected. read more

Wow. Just wow. Restaurant 50% full upon arrival, yet it took the hostess several minutes to seat us. We were the only ones standing there. Several minutes before drink order and many more before they arrived. Our appetizer went to another table, apparently due to a computer glitch. Finally got our appetizer, placed order for main course. Steak, M/R. Cajun Chicken Pasta. The pasta was undercooked to the point of being crunchy chewy. Our server kept dashing by, brightly asking if we needed anything and running off before we could answer. Only bright point was the manager, who bless her heart, did damage control to the best of her abilities. A table of four was seated 20 minutes behind us. They had the apps, dinner and dessert, then LEFT before we even got dessert. read more

We were a group of 4 and came here for lunch. The server was very nice but not very detail oriented. I asked for a lunch special- half bacon avocado chicken sandwich with the Southwest Soup. Everything was fresh and tasty (soup was spicier than I thought it would be but still good). All four of us had fries as a side and either they were skimpy on fries or the plate is way too big for the meals. There were like 10 fries spread out on this huge plate so it didnt make it look presentable. One of my friends ordered chips and salsa, these never came to the table. Same friend had a drink charge that didnt apply, she notified the server, server took receipt and brought new one out, additional charge was still on there. In general they were "decently fast", location looked clean but the attention/detail orientation could use some work. read more

Normally my visits to restaurants of this caliber are good, not great, but have room for improvement. Whether it be the food, service, price or atmosphere I always walk away wishing it would have been better in some way. Not on that day though. Establishment was clean and inviting. Food was very delicious and filling. Service was very well balanced, didn't hover over our table the entire time and showed up when we needed something, very attentive. The food I felt was priced just right. With everything being so expensive nowadays I honestly felt as if what I got and what I paid was right on the nose. Looking forward to my next visit. read more

The food was amazing as usual, but the server Becca needs to learn about personal space. She climbed into our booth multiple times on my husband's side. Making him very uncomfortable and me very annoyed. Not asking me what I'd like to drink or order, and bringing me a childs cup for my full drink. Interrupted multiple time until she brought the check, then was never to be found. We had to pay to another server. I've never left a chilis so annoyed in my life. read more

Walked in waited at the podium 7 mins. My husband and I were never acknowledged by a server walking by or the bartender that walked by. This is the second time I've come to this location where the restaurant is not busy but yet you can't seem to be seated. I won't be back because it seems they lack customer service. I need them to definitely do better. read more

I've been coming here since they opened a few years ago.its always been told notch until today. I see there's a new GM with no clue of what's going on. He's changed all the alcohol around, for no reason. So I sit and watched him as he told one of the other managers that it's too much clutter in the bar area. I was totally shocked because I didn't see any clutter. But I did watch the other manager he spoke with, prepare food with no gloves on. And serve food to customers the same way. This place is going down fast and in a hurry. I also had to watch my bartender seat customers, and take their orders. Unheard off before now. Employee moral is at a all time low now, for those that are still here. Used to be a great place to visit, but not looking good for the future. read more

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Just awful. Terrible service, slow food times and when you get it it's awful. Save your time and money and find somewhere else. They really should close this location. Sad read more

We went in with 30min not bad. The waitress was ok. The food took so long. The ribs were completely cold and fries looked like the grease has not been changed in days. Molten had so much caramel it look like the caramel bottle broke in the plate. We also had fish tacos those were good. Last time we ordered Togo they missed all the soups. We called and the manager said they will send coupons over mail never got it is been months. Needs new management read more

Chili's had a challenging day today. Two big parties with a normal busy lunch crowd. We had some problems during the meal. I am giving them a 5 star review because of how they handled the problems. The manager did what she needed to take care of her customers. It is how they handle things during the trying times that matter so much. read more

Just had a pickup order from here...terrible customer service during the 10 second interaction. Server forgot our drinks as he brought our food to the car, I politely reminded him and said thank you as he left to get them and once again when he came back but he badmouthed us as we were leaving. I've been a server before, and I am always respectful to staff, but I was extremely disappointed by their behavior. Update: ordered chips and salsa as an appetizer and they give it without a lid. Just stuck some tin foil on the top of it... read more

I sat at the bar about 4:15 pm. Ordered food and beverage. Waitress was friendly and took my order within a reasonable amount of time. Ordered the Sante Fe burger with fries. It took 30 minutes to get my food. The fries were warm and the burger hot. The place was not busy. I did not receive any eating utensils. When finished the waitress that took my order came by and took the plate and glass since it too was empty. Did not ask if I wanted a refill. Had to wait 10 more minutes before she came back so I could pay. She told me the price but would not give me the remote device to pay. She took my CC, allowed me to select tip amount but did not allow me to take the survey or ask me if I wanted a receipt. I've been going to this location for a couple years and it has historically been slow in getting food out to the customers. This kind of service will result in people not coming here. They too as I will find a new restaurant! read more

Tabitha at the bar is AMAZING!!!! She's friendly, professional and makes the best drinks! The food is really good too, this was our 2nd time at this location. I don't normally like Chili's food much, but perhaps it's just Tabitha's impeccable customer service read more