I was pretty disappointed tonight when we went out for dinner, our order was wrong, the chips were cold and chewy and we didn't have napkins or forks and a straw. I only saw our waitress once and it was to take our order. I realize they are under staffed so maybe they shouldn't let to many customers in so they can better serve their current customers read more

Although I don't frequent the chain restaurants that much, I must say, the customer experience at this Chili's is exceptional. The management team, Trey and Kenny are always on point, they are in tune with their restaurant and they are always willing to go the extra mile for the customer. The exceptional customer exerience is what gives this place an extra star! read more

First, we don't consider chilis amazing by any means- but as a chain, we expect consistency. Brighton chilis just made a non-customer of us. We ordered and waited, which was okay. When the food arrived, one entree was missing and we were told that it was "one minute behind these". Still okay. The nachos that did arrive had clearly sat In the window for 15-20 minutes. The entire surface was crusted and dried. Temp was almost warm. Taste was not only not the norm for classic nachos, but something was def wrong with the chicken. I began to remove that part, and could still only get through a little less than half the plate - and for me, that's weird. I rarely leave food on my plate because I'm a fat kid at heart. When the late entree arrive 15 minutes later (not one minute), the kids were done eating and I had decided already to eat something at home. The late food was fajitas. Anyone who's been to chilis knows they're support be served sizzling hot. Because we've both been chefs before, we know this gimmick is achieved with a squirt of water on the hot skillet - but it's cool... they sizzle anyway. Whatevs - they came out quiet. Like a salad quiet. I put my hand on the skillet even though Christina quoted the obligatory "be careful it's hot"! To be honest I've eaten hotter popcorn. The skillet was lukewarm. The food was lukewarm. It was almost as if they sat in a window as long as my petrified nachos had. Both the server and manager came at it like "omg. They were like... totally hot when they handed them to me"! And "omg ya.. we all waited for them for like, ever". Bullshit Christina, they weren't hot when you picked them up, and they didn't go from sizzling to room temp on the 34 foot journey from lime to table. Kinda like the nachos, which weren't made right to begin with, didn't unexpectedly have a birthday in the same journey. As I said, we've both been chefs, so lying doesn't work well at our table, sister. Shit happens sometimes. But when it does - a little accountability goes a long way. It sounds like this: "I'm really sorry guys. I got in the weeds and completely forgot about you. Since your kids are all done let us treat them to a dessert while we re-fire these two entrees for you". See? Not hard. Very hit-and-miss location. It' is worth mentioning that our last experience there a few months ago was great. Local establishments only for us, from now on. read more

Do not eat here ! I had to go to urgent care with my step daughter who ate food here . Doctor and poison control both called it contact chemical reaction. I had sores in my mouth and my mouth was completely numb. Brinker (their "insurance") company said because I didn't take any of the food with me and have it expertly tested, that the is no proof of neglegence. Do not eat here . It isn't worth your life. read more

Last week, I wanted a quick bite before a long drive, after getting out of the airport. For the day I was there, due to COVID, customers aren't even allowed into the restaurant to place a take-out order. I had to submit my order online. It wasn't too difficult. At 2pm, I was still able to get one of the $8 lunch combos. A burger, fries, and a small salad for $8 = can't beat it! read more

The app is a joke to for call ahead seating. Hostess was working from top then she started at the bottom. After waiting for an HOUR, we had to ask what was happening. The hostess realized she should have gone from the top. Additionally, larger parties received higher priority to be seated. There was a table of three sitting for at least 30 mins after check was paid. A well managed restaurant would not have let a table sit dead for that amount of time. Will stick to lunchtime since no management at the dinner hour. read more

Great Franchise restaurant, we have been going to Chili's for many years, One of my favorite places to go, as they have awesome food with lots of spice, as in the know how to season the food they serve. I ordered the mango chicken at 460 calories, and it was delicious, the mango spice had a slight sweet taste, with some rice and broccoli, very good and not to filling, as this seems to be an issue with me, if they put it in front of me, I want to eat it. Deserts look awesome, but didn't indulge. read more

See all

Table of 6 got there about 7:45 P.M. on a Tuesday night handful of other tables and few people in bar. Took 5-7 minutes before waitress came to table. We ordered drinks that took at least 10 minutes. Then took at least 15-20 minutes for the meals to come. One person ordered salad with ribs salad didn't come till after asking, ribs half gone before salad came. Hamburger and onion rings over cooked and dried out. Top it off $8.50 for glass of wine served in huge glass half full, don't waste your money. Not one good things to say about this meal or service other than the company I was with... read more

I received an email for a free appetizer. I called to order a meal so that I could get free chips/salsa/guacamole for the nurses on my unit. When the woman taking my order learned that I was a nurse, she offered to pay for my entré as well as my chips/salsa/guacamole as a "thank you" from Chili's. I was not expecting this at all. But myself and my team were so very thankful to have a little treat free of charge while we work tonight. Thank you Chili's for looking out for us on the front lines! We appreciate you! read more

I like Chili's, however I didn't get that great of service, staff was a lil rude Food was ok read more

Not the best experience. The chips were really greasy. A second batch they brought out was just as bad. They didn't have salsa at first either. The waitress told us they were out of some other things as well. The outside of the restaurant was not kept up well where we entered at the To Go entrance - greasy sidewalk, etc. Boneless wings were soggy and the mexican eggrolls? were room temperature. read more

We mostly order curb side to go at Chili's. 100% of the time we have to walk in to pick it up , which isn't a problem for us but they have never brought it out to the car as stated on the app. Everything is always packaged great and nothing is usually ever missing from our order. The 2 for 25 deal is the best. I give the to go side of chili's a thumbs up. read more

My family and I went there last night and the service was horrible. Our waiter was so impatient as rude he made us feel like we were a burden the whole time. Anytime we would ask him for something he would give attitude, and then the manager gave attitude to my brother for THEM messing up his order. This service was horrible they should invest in training for simple manners for their employees with all the money they make!! I swear the roaches across the room were getting better service then we were read more

This is our go to place. Very consistent and reasonably priced. Staff is very friendly. Our last visit we ordered a Caesar salad and the lettuce was borderline limp. They graciously made it right and apologized that the produce they were receiving during the Covina-19 was substandard. Always get great service and quality. Our fave is the black bean fajitas and cheesecake. read more

I love this place...even if it is a chain restaurant. I've never left disappointed. The service is always friendly and not too doting like some other chain restaurants where 3 servers are serving you and the manager always wants to have a chit chat with you while you're trying to eat. Chilli's is not like that at all and it IS appreciated. The food is always good and served HOT (if it's meant to be served hot) and Cold items cold. read more

I normally dislike chain restaurants and only eat at them if it is necessary (aka dinner with the parents or other relatives). As we were traveling, dad and I needed to replenish our blood sugar levels with we were going to coexist peacefully and swung in here for supper. We did the 2 meals for $20 deal. Fantastic idea!!! The corn guacamole app had delicious flavors and a little bit of heat to a sometimes bland condiment. The mango-salsa tilapia was probably one of the best meals I ate all week! It was seriously a diamond in the rough. I will go back to Chili's in a heart beat just to eat that meal again! Anyone who wants to take their taste buds for a ride should try that. Dad had the half ribs and loved it. The fries were good too. In other words, my theory about chain restaurants being the armpit of the foodie world may have just been proven wrong. read more

This doesn't even deserve one star. My husband, kids and I were shopping in the area and stopped in for something to eat. We had ordered an appetizer and were given our plates - my eldest daughter was given a dirty one, along with dirty utensils. We asked the waitress to bring her a new plate and fork. The waitress came back, twirling my daughters plate in between her dirty hands. The food wasn't anything special, but wasn't awful either - but the service was. The waitress (who was rude from the beginning) never refilled our drinks, never checked on us, nothing. She disappeared after bringing us our food. I told my husband not to leave a tip because she didn't deserve one. He thought he'd leave her $2.00, just to be sarcastic. Well, later than evening, my husband just happened to be looking at our bank account and noticed something... We returned to the restaurant and the kids and I waited in the car while he went inside. It turns out, the unfriendly waitress took it upon herself to change the amount on the receipt. Another staff member allowed my husband to look at the receipt and then quickly took measures to reimburse him. The waitress had changed the $2.00 to a $12.00 tip. I hope they got rid of her, but if they hire people like that... What else could they be doing? It makes me sick to even think about it. Needless to say, we haven't been back since then and don't plan on retuning ever again. Stay away!! read more

Interesting. Various levels of service. First visit was excellent and a solid 5 stars. This visit, not so much. Staff that gossips with each other and the regulars while ignoring their other tables is a turn off. So is putting tickets into the kitchen in the wrong order. A table came in after us of the same # in the party and they somehow received their food a full 10 minutes before us. They had sizzling fajitas and we had an italian dish and a burger. Fail. Sadly we suffered both of these on our latest visit. We'll probably be back as this is now the closest Chili's. Hopefully they'll be back to the service we expect. A solid 3 for now based on the 2 of the last visit and the 4 of the first. read more

Probably one of the better restaurants in Brighton. The only problem we have is that two out of five times they burn the Texas cheese fries. They aren't that great crispy. Everything else we order there comes out great!! Update: Hate to say..... But their take out service is horrible. Worst customer service ever. Changing to one star. In January we order quite a large meal for take out. Everything was cold. Called to tell them and no one returned our call after being told the manager would call us. In February we decided to give them a second chance (everyone has off nights) they forgot half of our order. Manager still never called back. I hate to change the review but two times in a row. I guess we won't be dining her for takeout again. read more

First time coming to this location and had a great experience the staff was very friendly Five star customer service for sure there wait time wasn't long at all I will definitely be coming back. Also they are very clean I saw them disinfect every table before sitting everyone a Big + read more

I would normally rate my chilis experience with a 1 or 2 star. I am never happy with my food and always feel sick when I leave. This visit I was surprised to see some healthy things on the menu. The bar has a great happy hour almost every day. I dont know why they call it happy hour if its all the time but Im game. read more

Have been here a few times, and usually the hostess/host is friendly. Sadly, today, the day I decide to write my review (as I have 18 more to write before the end of the 2012), the hostess was everything BUT friendly. The look on her face conveyed: Why are you bothering me...How dare you come into this restaurant...Go Away. Well, it takes more than that to turn me away from a place (like not getting seated at a restaurant in Johnson's Corner a few years ago, but I digress). We were seated promptly, and our very nice waitress (Kayleigh) arrived promptly to take our drink orders. Kayleigh provided great and attentive service and on this fine December day, they were fairly busy at lunch time. I like their lunchtime specials and prices and the food was tasty. Establishment gets knocked down one star due to the surliness of the hostess and is knocked down the second star because unfortunately, while we asked for our soup to be served prior to the meal, it was brought to the table after our entree arrived. read more

Service was decent. Waitress didn't very enthused about working. Wasn't necessarily friendly or rude just inbetween. The food was pretty good. Cajun chicken pasta tasted fresh had a perfect spice kick to it as well. my wife had the short ribs with loaded potatoes and absolutely loved it. I give 4 stars because I wanted to see a friendly smile. I wanted you to provide that kind of service. Especially if I'm paying good money for it. Overall the experience was good. Great environment, I could actually hear myself talk (usually when it's busy you know you can have a hard time doing so). Keep it up. read more

Love the staff here! My husband and I often go to Chili's for a quick lunch and they have always gotten us seated quickly and have been so accommodating with turning whatever games we wanted on in the table area so we don't have to sit at the bar. Delicious steak and the mashed potatoes are amazing! read more

When you live out east you don't have a lot of choices. In the Prairie Center you have even fewer. You can either have BW3 or here if you want to sit down. So saying that, they are always slammed it seems. The service is quick and adequate, but it seems to me like all the servers want to be doing something else. We have only sat in the dining room once so I am writing this based on our bar service. I like to sit at the bar, I feel like you have a chance to get really great service. Bartenders are usually very friendly sort. Here they are just disinterested. Most of the times we have eaten here it have be a-okay, nothing great. But the last time we came here for a quick bite on the way home, and the bartender was in a "mood". She slammed our food down so much so that some of it spilled. She turned and walked away so fast I had to wave down another server to get some napkins to clean it up. Luckily I the think the Manager noticed and came up and apologized to us and gave us a round on the house. So all in all, we keep coming here; it may be because we don't have another choice, lol. read more

For the third time in a row, our to go order was wring. My salad had breaded chicken instead of grilled and I can't eat the breaded chicken- makes me sick. The presidente margarita was smaller than a kids cup and wasn't even filled! Total waste of money. read more

No clean tables. Hostess was even cleaning off tables but right when she was trying to see if a table for us was ready. We were confused when she came back and followed her because she had all of our menus and asked if we needed a high chair, so when we arrived at the table she was seating us at another employee came to the table, looked at us and said, "oh, this table isn't even cleaned off yet" not in a very polite way w/a smile or anything either. So my family of 5 walked back to the front. It was crowded too, so it was a hassle. Our waitress was ok. Had to swap my sons drinks out the first time because the oj was gross. Then a second time because the Strawberry lemonade didn't taste as good, so I ended up getting a sprite. Ribs I had were not all that. Just warm enough to eat. I got up to go the the restroom and saw our waitress on her phone in there. I noticed another waitress at the table in front of us holding a conversation with her table (I think they were friends) for well over 25 min. No joke. I guess she was off the clock. She was holding stuff in her hand to take back to the kitchen but just kept talking. Two stars for the attempt and then some of our food for our table being good. I wouldn't come back to this location when I'm visiting my sister from Texas. read more

Going to Chili's isn't very exciting, but we were coming back from the Wildlife Refuge and there weren't a lot of options. So we settled for Chili's. I'm not a huge fan of Chili's food, but I was craving some chicken tenders and so that's what I ordered. My BBQ chicken tenders came out drenched in incredibly sticky sauce. I ate a few and then called it quits. When our waitress came to pick up our plates, she noticed that I didn't finish my meal. I don't usually complain and had no intention of it (I mean, I intentionally came to Chili's knowing that it's not my favorite), but she asked me more than once about why I hadn't finished my meal and eventually got it out of me. She then came back with a $5 gift certificate for our next visit. This was nice, and is the reason for 3 stars instead of 2, but I'm not a huge fan of Chili's and so I likely won't be back to use the gift certificate. Not only that, but I feel like going the extra mile would have included simply taking $5 off of our current bill. So I'm giving 3 stars. Mostly because I received higher quality service than I was expecting (I wasn't expecting much). TL;DR: If you enjoy Chili's food, you'll likely enjoy this location because their service is higher quality than other Chili's. read more

OK, I'm gonna split with tradition here, and give the Brighton Chili's FOUR FREAKIN' STARS! Before you ask, "Where is Raoul, and what have you done with his body?", let me explain: My last few reviews had more than the usual quotient of bile for all things Brighton. We ate here a couple of times recently, and it was good. Good even for Brighton. And just about every time in recent memory, IT'S BEEN GOOD. Shocking, I know. Let's start with the bartender. His name is Kevin, and he's worked here since they opened the place, SEVEN years. We usually get him because we like to sit at the bar on a Saturday afternoon for lunch, and he's always here. AND HE'S ALWAYS GREAT. Low-key, friendly, cool and competent. Never has a problem getting me whatever it was I forgot to ask for, or didn't make sufficiently clear when ordering, just TAKES CARE OF IT. We always tip at least 20-25%. I'm not gonna get into all the why's and wherefore's about the food, let's just say, if you don't know what to order at a Chili's by now, you were probably just released from captivity by the Taliban. Get a burger or some ribs, maybe the Mexican, and it'll be just fine. I'm not necessarily a fan of the chain per se, but I have no problem eating at this particular Chili's. read more

Not too many choices in Brighton. Had a party of 11 at 4:00 pm on a Saturday. We are used to an hour wait, but got right in- I'm assuming because not too many people under 65 eat during the early bird special dinner time. We had one waitress & she did pretty good given the chaos that comes with our group of 5 adults & 6 kids. She got our order right and didn't have to wait long for a refill. The food though....is just ok. I don think I'm surprising anyone with the comment since it's a chain most people are familiar with. read more

Stopped here on the way back from picking up my parents from the airport. We were seated right away, and the waitress was very friendly. We ordered some appetizers and one of their specials. Drinks came out right away, and the appetizers came out shortly after. Waitress stopped by often enough to keep our water glasses full, which was very nice. Food arrived in a timely manner, and was very tasty. We ended up boxing one meal and ordering dessert. It came out very quickly and was the perfect temperature. We walked out a little stuffed, but very satisfied. Good food in a timely manner and a friendly and attentive waitstaff. Will come here again next time we are in the area. read more

Been to this Chili's a couple times. Every time the food is really good and hot. Definitely will be back again.

Disappointed in this place. We are long time customers supported them through Covid with a lot of big orders and often. It seems that the staff has gotten used to taking and not giving. Went in today requested a table and waited another group came in after we did and also waited but guess who got seated first? The young people not the older folks nope the young people. It seems as you age you become invisible. But that's ok I have a place like this to write a review. Did it kill me to take my business elsewhere nope will it kill them .... maybe not today but if this keeps up .... yeah... read more

Just the plain bad service. Why spend your money where they don't care about your needs.

Let me preface this by saying I do everything I can to avoid chain restaurants, with the exception of wings at BW3 and an occasional trip to Red Robin. But, I got a gift card from a client so we decided to give it a try. Yes, I've eaten at Chili's before. I think the last time was 2 years ago. I was totally blown away by how many people were there. There was a line out the door by 6pm. I just don't get it. The service was adequate, however I ordered veggies instead of fries with my burger and it came with fries. Rather than send it back and have to wait on it, I just shared my daughter's veggies with her. My burger was fine (Avocado burger) and cooked as I ordered it. My husband said his dinner (Chicken crispers) was decent, and my 3 year old had mac & cheese. It's just Kraft, so I don't expect much out of that. My husband and I each had a margarita, which were also just fine. If you don't go with high expectations, you'll leave satisfied. For me, the atmosphere was way too chaotic, however the service and food was fine. read more

Giving this Chilis a 1 star is even being too nice. Not only did they mess up our door dash order (which took an hour to receive) but when we called about it they showed hardly any remorse. After asking them to remake it so we could then go out of our way to pick it up, the employees lied to our faces and said it was remade since the original order had been sitting out at this point for over 40 minutes. When we arrived at home (3 minutes away from the restaurant) everything was cold, fries were soggy and lettuce was wilted.... so no, it was not remade like they told us. Im so disappointed that not only were they hardly apologetic, but made zero effort to right the mistake they admitted to making and lied to a customer. I NEVER make bad reviews, i've worked in customer service for a very long time and understand that things happen however this was pure negligence and laziness. I will not be coming back here. I would rather drive to Thornton for their Chilis. read more

Unfortunately not good, our waitress was new and she was very nice least of our concerns. When she gave us our water there was a plastic lid inside the cup couldn't even tell at first since it blended with the ice. Ordered southwest egg rolls and once finished both me and my friends stomach instantly dropped and felt so sick and nauseas... neither of us finished our main meals. We should've left once we seen the lid in the cup they also weren't clean. read more

The best part of the meal was finding a hair in the beans! The service was so slow, food took forever, restaurant was dirty, portions are too small for the price, and no one was friendly! Chili's has really gone down hill! We won't be back! read more

Chili's - Not my hair, came out of the black beans! YUCK - American Near Me - Brighton, Colorado

Me and my fiancee went here for a meal on Friday night, needless to say it was packed. The wait wasn't as long as expected from the number of people though and within 20 minutes we were seated. The service was great except for a forgotten request for water, and the food was better than expected from reading the other recent reviews. I've eaten at many chili's locations and overall I was very pleased with this one. The food was out in a timely manner, the steaks were cooked perfectly, and everything was delicious. I will definitely be going back. read more

See all

The first/last time I went here, I threw up my entire meal later on that night. Service was okay.