I avoid this chain at all costs no matter the location. It has become a greasy spoon with greasy menus, tables, and frozen food to go along. Usually get brought in because of a friend or family member wanting to go. Visited here a few weeks ago for 2 for $20 with sister. Surprisingly, it wasn't that bad although the decent margarita drinks are even more pricey and you don't get complimentary chips anymore (although they were always gross anyway). I liked the tablet at the table which you can pay your check on and order drink refills. It definitely helps with the usual and consistent poor service you receive because it saved us the long wait we normally get waiting for the check. read more

i use to order take out once a week from this location however lately the food has been less than satisfactory. The quality of meat has been awful (not sure if they changed suppliers or what). Last time we ordered from there I actually tossed my chicken straight in the garbage. read more

This location only has one attentive waitress and if you go there when she isn't on the schedule you will be sitting there for a long time. I went there mid day Sunday September 15,2019 with my family. We waited over an hour for our food. I was a little irritated the manager never even came to the table to apologize for the long wait. With kids hungry and waiting for there lunch it wasn't the best situation. The chips were stale and I had to ask for them twice when they come with my meal. Anyways this location is going down the drain. read more

Chili's is your typical restaurant with American/bar type food. Reasonably priced and lots of choices of good meals. Plus drinks are always 2 for 1! read more

Had the Salmon and got food poisoning. Spent the whole day at Urgent Care in pain. I will NEVER eat there again. That place is only good for beer and fries. But I doubt that. read more

Coming into the restaurant, we already had the mindset that the service was less then average, but we hoped it would be decent. After eating though, I can say the service was exactly as we thought; less than average. When first sitting down; we sat there for ten minutes before a waiter even approached us, and the ground around us was covered in garbage. During our rounds of appetizers, it was made apparent that not all staff were on the same page because they tried to send us double of the same thing! It's likely the restaurant waiters were overworked because our waitress kept zooming past our table and we had to constantly wave her down with requests that any other restaurant usually accommodates without even asking, such as straws or plates for our shared appetizers. The entrees, I admit were very good, but it went downhill after that, once again. For dessert, we got the cheesecake, which we knew literally came right out of the freezer, because it was as hard as a rock! Afterwards, we tried to pay and the machine literally crashed while we were paying so we had to wait for the waitress to give us attention, which took another ten minutes, just so we could pay by hand. So yeah, not that great of an experience. read more

Service Was Horrible. Waitresses were arguing in front of out table about being short handed and not wanting to help clear tables. At one point there were 6 dirty tables on our side and they couldn't even seat anyone. With no customers being seated you would think we would get our food,. But no! Out food from start to finish took 1 hours and 30 minutes to come out. I ordered a medium steak the came out well done to the point you could barely cut it. They did remove it from the bill. I would not recommend this Chili's to anyone. The service is horrible and the food is mediocre. read more

Good customer service but terrible manager.. Found mold on my bread and the manager didn't even care and said it normally doesn't happen .. The server felt more bad then the actual manager read more

Chili's use to be my favorite chain, but each time I come here, the place Keeps getting worse. They are super slow. It took 10 min to get drinks and 45 min to get an appetizer. The food is changing. I don't like the guacamole anymore or the quesadillas. They are making tons of changes and it's not for the best. It's like they don't know who they are anymore. Which is not good. Kinda like what happened to ruby tuesday. Probably won't come anymore. :/ wished they changed back! read more

At one time I would of given this location 2 starts. I think they may have got their act together. Last 2 times I was there, the service was great. Seems they have a system of everyone is supposed to help you no matter if their your server or not. Wish all restaurants would work like this. Food is good, I mean it's Chili's, not Capital Grill. read more

This is the worst place to eat. I was told that I had to wait an hour for a table while several tables were available. We ended up leaving because they kept putting other people in front of us and that's just rude. All in all I don't think I would eat here again. read more

We came in for a fast dinner and sat in the bar area. Today was the best experience we have ever had here TORI is a super star not just with our table. She is very on top of her section and makes sure everything is perfect chili you need more Tori's !!!!! Looking forward to next time requesting Tori !!!!! read more

This place is a scam! I went to chili's after 3-4 years of not going because last time the food was terrible. I decided to go again because it was a relatives birthday and somehow we ended here... Oh what a nightmare! To start of the food here was disgusting. I thought there might have been a chance that it was going to be better than the previous time but NO! The server was rude as can be. I however decided not to say anything and left. It was not until I was checking my bank account that I realized the amount debited was incorrect. The server falsified my signature and added over 50% of gratuity. Beware of this location.... These people are criminals and the managers/corporation are condoning this behavior. read more

Always great for the price. New menu items were excellent. Steak and chile, chips, great service, great prices. Order the fajitas and you know what you're getting every time. read more

Don't bother, they are constantly out of menu items. We have gone to this Chili's for as long as I can remember, sometimes as many as 3 times a week. Over the last year things have taken a real turn for the worse. More often then not now, they are out of items. Just tonight they ran out of ribs.... HOW do they run out of their signature dish early on a Friday night... JUST HOW? read more

I've had bad service before and this place definitely is in the top 10 of worst services ever! My bf and I can in on a Sunday afternoon. Pretty empty, we decided to sit at the bar. A family had just left so there was only two other people at the bar plus me and my bf. Our server, Gina (by her name on our receipt) was chatting with them when we sat down. Thing started out pretty well, but it quickly went down hill. She took our order and things were slowly coming out. But it was obvious that she was paying much more attention to the other patrons than us. I get that you have regulars that come in and chat and such, but your other customers need you too. We shouldn't have to try at least 3 times to flag you down to ask you a simple request. Not once the whole time we where there do she check up on us and she was standing in front of us the whole time chatting away. There was one other girl there working with her and she was chatting with the other table and restocking. Tried to get her attention and was ignored as well. Not even the worst part; I don't know the cell phone policy at this place is but using your phone in plain view of customers??? How rude is that?! I don't think I'd ever come back here unless I'm really really craving the food. And even then I would never sit at the bar read more

If you order online. Be prepared to wait. Orders are never done on time. Limited staff working To-Go orders. I love Chili's so I keep coming back but I'm disappointed that the service is never up to par. Let's get it together ladies and gents! read more

I have been to this Chili's location about five times since moving to the area last year, and continue to have negative experiences. Some highlights include: My boyfriend ordered dinner to go, got home and his ribs were almost freezing cold (we live two miles away from the restaurant). He called to let the management know his food wasn't even lukewarm and asked for a refund. Never got the credit to his CC. During another visit I ordered the two for one house margaritas. I asked for a second round and once I got my bill I saw that I was charged for the more expensive margaritas mixed with Tito's vodka instead of the house marg prices. Lastly, a few days ago when my boyfriend walked in at 7 pm on a Thursday, there was no hostess to be found to seat us. After waiting around a few minutes we grabbed a booth in the bar area. The only available table was filthy dirty with plates and cups all over it. Once the table was cleaned off, we ordered the white queso appetizer. As soon as it arrived at the table I noticed It looked very watery and soggy. It looked like a bowl of soup instead of gooey, melty cheese. I gave it the benefit of the doubt and tried it, but the taste matched the appearance. Disgusting. My boyfriend who is the most easy going person agreed and could not believe how watery it was. Our waiter took it away, and asked us if we were ready to place our entree orders, but after tasting the "queso soup" I lost my appetite.... so we paid for our drinks and left. The only reason why I gave two stars is because the cocktails are always very tasty. read more

Since chili's has no customer service department I will comment on here. This says a lot about the company's character . They don't care. St rd 7 location in zip 33528 used to have good food. That is no longer true . All the good stuff was taken off the menu . I guess they will wIll wake up too late as everyone is now going next door to Smokey Bones read more

Service is terrible, extremely slow, waitress acted like she was doing us a favor by waiting on us, food was OK not really worth it considering the attitude it came with, restaurant was also pretty dirty I can't imagine what the kitchen looks like but I can't imagine it's very clean. 2/10 much room for improvement. read more

They have great service and their food is delicious although it does take quite a while for it to come out, that is to expect since the place is always packed... I do recommend eating there, it is a very nice restaurant read more

Walked in and the place smells like someone used a a mop soaked in urine to clean the floors. No WiFi internet. TVs are small LCD's. Molten cake still the only reason to come here. read more

Very bad service food took forever to arrive and the server that brought the food was in a rush. Not coming back

We go to that place almost every week. We like the reasonable price the food the atmosphere and the service. However this place is dirty!!! The tables are wiped with dirty cloth, the floor is not clean and the restrooms are outdated and dirty. So please owners of the place, do something about it we are loosing our patience. We want to rate 4 but can't until the hygiene issues are addressed. read more

Its a Chilis! Good food. The only thing that stands out at this particular Chilis is the staff- Excellant!

We have lived in west Boca for almost 20 years and were thrilled when this Chilis opened. I had not eaten in the restaurant for over a year, we have been ordering to go. am not sure what has happened to this restaurant but its dirty and service is horrible. You could always count on Chilis being good, but not at this location. Is it the chain or this location? read more

I love chills....... I LOVE THE CHIPS AND THE FOODS IS GREAT.... CHICKEN PASTA IS MY FAVORITE......

We love Chili's. The great atmosphere and the lovely food, make a great time for anyone who go. I especially like the steaks and shrimps, and I love how you prepare it. The service is very nice too and our waitress was a very enchanting young girl. I love your locations in Pompano City mall and Boca Raton in South Florida. Both are very good places to have a wonderful dinner any day of the week. ... read more

Growing up over the years, going to Chilli's for lunch or after a tiring day at school has always been one of my favorite things to look forward to. For the time my family and I have been customers there, they have never failed to impress us- only until recently. It might be a switch in managers or batch of new employees that were the cause, but the service has cause from incredible to unbearable. When we arrived, we immediately headed to the bar-seating area because that's where my family and I prefer to sit, of course until we saw that all of the tables were vacant and miles high with leftover meals and silverware from customers that had already left. Assuming someone would come by within a couple of moments, we persisted to sit in the area regardless. The process of ordering our appetizers and drinks went by smoothly, but the wait for our food- not so much. After 45 minutes went by, not only did our waiter bring out a completely blackened entree, it was also entirely different than what I had originally ordered. To add to that, we were also accompanied by an impersonable waiter, restaurant manager, and we were still surrounded by loads of garbage by the end of our wait. I would love to write an impeccable closing about how lovely the food was to make up for the horrible experience we had, but unfortunately, we couldn't even get to it. If you want a sanitary and fast-paced restaurant experience, I do not recommend this place for you. read more

Awesome place, and staff. We had a great time, and the food was great. Our waitress was awesome, and she refilled our drinks before they were completely empty. It was awesome expeirience. read more

Went to this Chilis (after not going to Chilis in over 2 years) for a special occasion, and what I left with was horrible experience. Not only their food was bad (Bad doesn't even describe, it's more towards gross/vomit), but the employees that they have are thieves. I found a dry hair stuck to the plate and they didn't even found it disgusting or even apologize. The waiter gave himself a 50% tip... What?????? He threw out the original receipt and forged my signature... Here is the kicker the so called "Company" needs to investigate... This is something every frequent that Chilis employees do, just type in a search agent Chilis credit card fraud. This is a criminal act, they should fire this employee but what it seems when speaking to so called management it seems that they are all running this scam. This restaurant and all Chilis restaurants are disgusting... I will never,ever, recommend this dump. I can and will do the opposite... If I could give them a 0 I would put tripadvisor doesn't let me. If you still have the courage and decide to give it a chance just beware of your bank account and make sure you dont get a hair on your plate/food. read more

I hadn't been to a chilis in a few years and went against my better judgment and decided to get a couple burgers to go for my husband and I. The lady who helped me was very nice but that was the only upside. The to go area is located right infront of the kitchen area. It looked pretty dirty and the whole area kinda smelled like dirty rags. I told myself to just not think about it and that everything would be fine! I went in my car and waited the 15 mins for them to be done. When I went back inside I was waiting there a couple mins before anyone came out and it gave me more time to observe the area. Directly in my sight there was a garbage can (with a lid on it that had a little opening) and it was absolutely disgusting. It literally looked like it had been in a dumpster for a month. The thing was covered in nastiness. Then to my horror I see a waiter put the carrier that holds the salt and pepper on top of it and then...THE KETCHUP. It's the kind where the part you open in on the bottom so the next person who gets that ketchup will be touching the lid when they open it that was sitting on top of that disgusting garbage can. Right after witnessing that the lady came out with my food. I bit my tongue and just took it and left. When I got home (luckily I only like a few mins away) I sat down to try to enjoy by burger. I unwrap it and go to take my first bite and when I bite down and attempt to pull the burger away a giant hair is in my mouth. I feel like throwing up just thinking about it. I immediately took it back and requested a refund. Absolutely disgusting. Next time I will trust my instincts and stay away from chilis. read more