I would never go here again. Went for lunch today with my 3 girls and had the worst Chili's experience ever. They took forever to bring out the food and when they did the fries were so hard that they made your mouth sore trying to chew them. The quesadillas which are normally my favorite, were also dried out and crunchy as if the tortillas were stale and they tried to toast/pan fry them and use them anyway. When I complained to the manager, which I don't normally do, he gave me $4 off of the check and told us to let him know before we eat the food if it looks overcooked the next time. Wow! There won't be a next time. Oh and forgot to add that my daughter's soup bowl had a bright pink cake frosting type substance smeared on the side, so we ended up just returning that to the waitress. I was so disappointed with the whole situation that I called corporate and complained. There's a first time for everything. I just really hate poor customer service. At least they offered a $15 gift card. We all agreed that we would have been better off going to Wendy's. read more

Came in late on Veterans Day expecting exhausted employees but found myself seated and being served dinner within minutes after entering!!! AMAZING service! Jefferson was awesome! Very attentive, energetic, and fun. Absolutely recommend this Chili's. read more

Blah !! Two stars , and Im being nice lol The bathroom was a horrible mess, My appitizer came to me cold Lets talk about some PROS:: my waitress had a pleasent attitude, she attended to all my refills. The table was clean Cons :: she forgot my silverware and my main entree was wrong. Maybe ill have a better experience on another day read more

This place was horrible! Ordered to go, bacon ranch quesadilla. It was way over cooked, also ordered chips and salsa, the chips were extremely hard and dripping with oil. So disgusting! Waste of time and money! read more

I came here with my fiancee while we were at the Avenue, and it was okay... we came on the way back from Costco, which we went to after our flight arrived in BWI. We were kind of out of it, but since we were eating an early dinner ~5:30pm, we were seated pretty fast. We were served quickly, checked on from time to time, and the food wasn't noticably worst than any other chilis... Overall okay, but nothing special. read more

Waiter should have had some help in the bar area. A little slow but the Trio fajita and the trio margaritas was awesome. This is a great after work special. I didn't even work today. All I can say is I was very relaxed. Thumbs up read more

Thought I would give this location another try, but disappointed again. Did curbside carryout and I get home and my bacon cheeseburger is over cooked and dry, I didn't ask for well done. They also forgot to put my loaded mashed potatoes in my order. So I end up with an overcooked burnt burger that I fed to the dog. It's been years since the last poor service experience I had there and I see nothing has changed. read more

Always good food and excellent service. Even during busy hours place is neat and clean and service on point. Frequent go to place for the boys and I. read more

Stopped in with hubby for the 2 for $22 dinner a couple of weeks ago and I have to say I was pleasantly surprised (previous visits were lackluster at best). As a Chili's Rewards member we got free chips and salsa and for our appetizer we got the Onion Petals which were very good and paired with a tangy dipping sauce. For our meals hubby went with the ribs and was very pleased, perfect portion size for him, and I went with the Chicken Fajitas with Street Corn. The chicken was moist and seasoned perfectly and the large portion meant leftovers for hubby to take for lunch the next day. I expected more from the Street Corn but that's my fault for assuming I would get a true, authentic piece of Mexican Street Corn from a chain but it was sweet and tasty (but in all honesty didn't taste any different than the regular corn they have on the menu but cost an additional $1.99). We were seated right away and our server was on point, we'll definitely try to get back in there while the Avenue is having road work done and it isn't so crowded. read more

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I can't understand why this place is so popular. Although I generally enjoy their salads, I've been disappointed by most other menu items. Today had to be the worst experience we've had. Making good french fries isn't hard, you cook them at the right temperature for the right amount of time and they are great. These were not great. The burgers were okay, but not great. I tried the spicy shrimp tacos. I can't understand why anyone would order them twice. They were overly spicy and the side sauce was just plain disgusting. The only saving grace was our waitress, she was a delight. 2 is the best rating I can give them. read more

I got a side salad with avocado and this wax cloth was wadded up and put in my salad. I found it as I was trying to chew. I contacted the manager and he is crediting my $9 back. BIG Woo! He said it was the wax paper that avocado is wrapped in. As you see from the picture, it is disgusting. read more

Chili's - Disgusting item in my Chili's salad. - American Near Me - Baltimore, Maryland

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I give Chili's so many opportunities to impress nd I keep leaving disappointed. My wife actually used to work at a Chili's as a college student. We have found memories about chili's but their service is consistently poor. Their food can be poor considering that it's not exactly cheap. My last visit, I arrived around 8 pm on a Thursday. It did no appear busy. Everything began well, friendly server. We got our drink rather quickly. However, when We placed our order, it took 45 minutes for the food to arrive. The server did not come to the table and let us know why the food was delayed. Several other tables complained. When the food arrived, the food was very tasteful and fresh (the reason for 2 stars). There nothing that stands out that would make me a regular. read more

Just received a salad at Chili's on the Avenue on dirty plate. Unacceptable. This after slow service and a bit of an attitude about seating. I've been coming here a longtime and it seems to be steadily going down hill. If this continues they won't last much longer. Still waiting for the manager to come and apologize for the dirty plate and for our check. About an hour later my friend got a bad stomach ache. Don't eat there. read more

I love healthy flavorful food so I just think this place is not for me. However, I git the salmon and it was ok.

Food was ok service was ok. It seemed as if they were short on staff. My margarita was awesome. I will definitely be back for that.

Restaurant was filthy. When we were sat we were surrounded by 5 tables with food scraps sitting on them. There was food and trash on the floor as well. My table had a view of the kitchen so I observed my food sitting in the window when the waitress came by to see if my dining companion had ordered the buffalo chicken salad or sandwich. So my food sat in the window waiting for the kitchen to remake her order. I am sure my food would have been better hot but I will never know. I won't go back again. Even for a chain this was truly awful. read more

Chipotle waffle OMG the best, food was hot and on time. Drink was okay long island service was amazing our server was training someone and still took care of her tables while educating. Def go back and if you go chicken n waffles btw no maple syrup read more

If I could give less than one star i would. The fajitas were the worst I ever had, the Manager got argumentative with me about how bad they were. Will never go back. My buddy's steak was served with A1, if you need A1 on a steak, it's probably not good....it wasn't. read more

My first time at this specific location. Don't really plan on coming back to this one. Had the white queso spinach dip. It came out cold. Asked them to heat it up. Waited about 35 minutes for a drink from the bar and it was not busy at all. I understand there may have been short staffing something idk but it took long with no updates. Got the fangtastic drink of the month and it was not good. Not sure if this matters but it also came in a regular cup the like regular soda cups. The other locations that I've been to give you the full effect of what is advertised. The chicken strips were not cooked well, the texture was inconsistent in each chicken strip. The waitress was not very attentive either. Like i said before I've been to two other locations in Maryland. I would rather go to those and not this location. If you don't mind mediocre service and don't really care too much about the food. Hey. I say go to the white marsh location. But me, i wouldn't come again. Not impressed read more

For the most part I never really experience any problems here! The servers have always been nice, the people working as host have had bad nights. You can tell some of the servers work really hard, the one guy Mark I think, he's always there & a great waitor, another guy is always working hard as well. I try to go every weekend with friends, food is good, sometimes comes out cold. Chili's has a good rewards program that I love! Overall satisfied and will recommend. read more

Been to Chili's multiple times and never made a review. Went tonight with the wife and kid and things are changing. Not necessarily for the good. They have the foursquare app where you check in and get a free appetizer and now they send coupons to your email and tell you at the end of your meal that you can only use one. Great food though! I recommend the Fajita read more

Somehow, I always find myself here. I order the same thing every time I go, and I'm o.k. with that. They always say that you will have two waitress/waiters, but I only ever see one. That still confuses me, so I'll be sure to ask next time. read more

We went in for a bar crawl with about 12 of us, stayed for about 20 minutes, but they never acknowledged we were there. What service...

Ordered the triple combo and a blue moon. I enjoyed my choices. Would have liked the egg rolls to be crispy as well as the chicken crispers. Both came our squishy which happens when the batter isn't cold enough or absorbed to much grease in the fryers. Which happens. Overall a great experience bartender was courteous and attentive. read more

I know good chili and chilis does not have good chili. I lived in Montesano, WA for a few years as a kid so believe me when I say I know chili! It was watery and flavorless. I tried to add some flavor but the hot sauce they gave me was too hot and it ruined the chili even more. I was too disappointed to touch the rest of my dinner. My wife said that her hamburger was too drippy. The saving grace of this place is that it isn't as loud as a lot of restaurants. I wish that the food was better because its so hard to find a quiet restaurant these days! Also the bathrooms were cleaner than I would expect. read more

I'm not sure about dining in at this place but Do not order carry out from here! Waste of every penny. Ordered a quesadilla with jalapeño onions and chopped broccoli (even mentioned not to put big broccoli florets) with guacamole on the side. Side of rice and beans- everything dried out. guacamole was stuffed in the quesadilla (who does that!! With big chunks of broccoli. Other customers were also there complaining about their orders. read more

I've been coming to this location for close to 29 years since it opened. The menu and food quantity has gone down his with each passing year, but I feel that's all casual dinning has. Last time I ordered pickup they didn't even start making my food until after I arrived, then lied to my face after I heard the guy tell the manager they were just starting it. When I asked for a refund and would just be leaving without my dinner as my infant son was not in the mood to be in a loud restaurant, they told me they would refund the charge to the card but to also please take my meal as by that time (40 minutes after I arrived) dinner was ready. When I got home my order was incorrect and they never actually refunded the money to my card. Not only will I never step foot in this location again I have and will continue to tell anyone to stay away. read more

It's a shame you can't award negative stars. The staff, especially the hostest are beyond bad customer service to outright rude. Any place that would tell a 4yr old to shut-the-f&@# up and tell a 8 month pregnant woman that she must wait 25-30 minutes to be seated before she could use their bathroom is sad. Do yourself a favor and eat a microwave burger at a gas station, the quality will be better and surely the service will. read more

I normally don't review chain restaurants, or other national chains for that matter, on Yelp unless it is strictly a service issue. There are so many decisions and influences at the corporate level that a local store cannot combat. So, I will start out by saying that I intend to email Chilis corporate. I have eaten at Chilis dozens of times over the past, say, five years. So a certain expectation has been established. But I feel like over the past year or so, the food quality has gone seriously down hill. The portions are noticeably smaller and there is an obvious 'cheapening' of the ingredients. I get that maybe a lot of families are looking for more 'value' in their meals, but I doubt many of them are willing to sacrifice quality. The biggest thing to me that stands out is the grilled chicken. I used to be able to identify a real (possibly fresh?) grilled chicken breast in most Chili's salads & Sandwiches. Overcooked, usually, yes, but nice and charred with real grill marks. Well, now it seems they've switched over to some pre-cut, frozen, microwaved chicken strips (sort of like the ones you buy in the supermarket, pre-cooked and packaged in a resealable bag). It is so obviously processed it is embarassing. Slimy chicken, no more grill marks. My daughter ordered chicken fingers and corn on the cob (again, its a kids meal, I'm not expecting hand battered chicken and freshly shucked corn) and the corn was artificially yellow, the kernels were all smushed and it had no taste. I hope Chilis puts more effort and money into its ingredients. I have lots of other chain options within a 1 mile radius. read more

I cannot comment on the restaurant experience but the To-Go experience was not good at all. I received my order 15 min after the scheduled time despite being the only person at the To-Go counter, I did not receive my drink (that I was charged for), my garlic roasted tomatoes were shriveled & small, my salsa was leaking and dripped from the plastic bag it was held in and my actual sandwich had no avocado at all and was in four strewn about pieces in the container. I would not recommend this location due to the poor service and I will not be returning. read more

Worst service. Went around 4:30 and decided to sit at the bar where we were ignored by the 2 bartenders for most of our meal. Even when we asked for the check (twice) they went and asked other customers if they needed anything else and made their drinks before finally getting our check. I ordered the chicken crispers...which came out not looking like the photo and soggy flat chicken strips. Didn't even eat most of the meal. Also ordered chips and queso and the chips were not even salted read more

The service is great. However the food has wayyyyyyyyyyyy to much salt on it. Everything has to much salt.

I don't normally care for chain restaurants, but Chili's is the one exception. For starters, you should get the chips and salsa. It is bottomless and is probably some of the best chips and salsa I've ever had (and I'm a huge chips and salsa snob). What is also nice is that if you order some to go (this not included in the order you eat there) it comes in a microwave safe bag so your chips come out warm. I also love the Quesadilla Explosion Salad. It;s pretty much a chicken salad WITH quesadillas on it! You get the best of both worlds when you're trying to eat healthy, but really love quesadillas at the same time. I'd also recommend washing everything down with a frozen mango margarita. They rim the glasses with sugar instead of salt which I absolutely love! The service is also pretty good. There are 2 servers to every table so they are usually pretty on top of things. read more

They have a big sign out front that says call ahead for seating. I call ahead and they take tell me they do not take call ahead seating. I asked about the sign I had seen in the past out front. I'm told, yes we do have the sign out front , but we don't take call ahead seating. Seems to me they should take the sign down but when I asked they tell me that they cannot because it's a corporate policy??? read more

We went for fajitas and uh, a big no on that.....the chicken was not even grilled. it looked like a boiled chicken breast that had been sliced. no brown-ness to it at all. pure white. and the onions were close to raw. anywhere else you have fajitas the chicken is grilled on the grill! so it gets a little brown and the marinade is grilled onto the chicken; the onions are brownish - COOKED! we asked why it was like that and they said they do it in the oven. what?? fajitas are supposed to be fresh off the grill sizzling and sautéed looking; not raw onions and stark paper white sliced chicken. no taste at all as well. now, the French fries were fabulous. the rice that came w the fajitas was burned. the shredded cheese was rock hard; as if it had been sitting out all day and dried out. won't be going there even again. I think its pretty low quality food. read more

My friends and I love Chili's and the White Marsh location is decent but not the best. The food and prices are good but the service isn't the best. They don't do a great job of seating their customers quickly read more

Boy oh boy has whitemarsh gone downhill. The tag team waiter service was weird and it took a long time to get what you ordered. Place is okay, food is okay, but they have margaritas so that's cool. read more

Lunch today - LIVE ROACH CRAWLING ACROSS MY SALAD!!! Obviously a big problem in this restaurant since roaches don't like daylight or people and it wasn't attempting to hide. Will never eat there again!! read more

Both times I've been seated in the bar area. The servers are friendly. The fancy margaritas are quite tasty though the basic margarita was too sweet for me. Too much mix. read more

For some reason, every time I come in here, I end up just standing around for a while before anyone acknowledges me. The food is average and the service is seriously lacking. I ordered via online and picked up food once too - everything was ready when I got there at the promised time, but by the time I got home (maybe a 3 minute drive...) my food was cold :( Or maybe it was cold to begin with... read more