I stopped by the Auburn Chili's and had a very disappointing experience with the General Manager, Sherry. I walked in without a shirt because I had accidentally left it at a party. Rather than politely explaining the policy, she immediately rolled her eyes and told me I couldn't be in the restaurant and kicked me out. I completely understand the dress code and would have happily gone to my car or left without any issue. My problem wasn't the policy--it was the way I was treated. She was rude and dismissive, and when I called afterward to explain, she told me "I can't treat her store like a beach town." A little courtesy and professionalism would have gone a long way. read more

This location was great. It was pretty busy on a Friday night with a half hour wait, but tables moved quickly and staff was so friendly. Food came out quickly and was great. read more

Chili's - Chips and salsa Triple Dipper (mozz sticks, boneless bites, Southwestern Eggrolls) Burger and fries - Tex-Mex Near Me - Auburn, Massachusetts

Robin is da goat !!! Best server of all time she was very nice and had no problem helping us out with whatever we needed, also there was a guy who brought our food out to us he was very nice and quick, everyone seemed to be in a good mood and happy to help. Food was great too will definitely be coming back here to eat again, have a blessed day ! read more

Just ate here to be honest this is fire you get the food so quick plus super cheap you should check out those adult chicken tenders those were gas. 5 Stars! read more

This is by far the best Chili's location my friends and I have dined at (and we've been to multiple). The interior is also noticeably nicer than other locations. I have to give applause to the management, this is clearly a very well-run restaurant! I was genuinely shocked when the food arrived--my Fajita Trio was perfect! That's never happened before. It was seasoned, cut, and cooked to perfection--you can tell the team here cares. They do it right! Most importantly, I have a gluten sensitivity, and I felt great leaving the restaurant and the following day. That speaks volumes about their clean kitchen, fryers, and attentiveness to preventing cross-contamination. Other locations have made me sick before, but not this one. Thank you, Auburn Chili's--I will be back! read more

Chili's - Fajita TRIO - corn tortilla substitute - Tex-Mex Near Me - Auburn, Massachusetts

Ordered take-out 2 orders of 3 for me: 2 cheese burgers with lettuce, tomato & pickles no condiments. Asked to add bacon on 1 and was told no extra cost. Total should be @ $23.50. They wanted $32.25. Never will go there again. Food was very bad! One had mustard and other had mayo. Both were dry!!! Can't get take-out ever againYuk read more

I ordered online and the food was really good. Good flavor and service was really nice.

Went here over the weekend with my wife and we had the best service we've had in a long time. The food was fantastic and our server, Robin A., was outstanding! She has such a great energy about her and was very attentive during our dining experience at chilis. She even introduced us to some new dishes/ drinks and we loved all of her suggestions. This location is farther than the chilis we typically go to, but we will definitely be coming back to this one just for Robin! read more

pretty awesome here at chilis.. cheap drinks and chips... standard chilis experience. Thanks for a rockin time

Cozy, caring waitress, and not too loud. I love their deals and the serving sizes. Quick serve time.

Chicken Crispers are DA BOMB!!!!! Staff was extremely pleasant. Overall an amazing experience. read more

Chili's - The perfect meal - Tex-Mex Near Me - Auburn, Massachusetts

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Waited 15 mins to sit down thats not bad. But once you wait another 15 and still the waiter doesn't show up its ridiculous. Just got up and left!!!!! Very disappointed and its mother's day read more

The Mango Chile-lime chicken is a winner here. Not only is it one of the more calorie-friendly options and it did not disappoint on flavor either. The sides were good too. I opted for two veggie options since I wanted more greens. Apps were good too. Free second round of chips and salsa. Guac didn't taste pre-made and they gave us lime so we could flavor the guac up as well. Affordable, and tasty dinner. read more

Chili's - Mango-Chile Chicken - Tex-Mex Near Me - Auburn, Massachusetts

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Kids love this place. They eat about 3 servings of the salsa and chips, they order their entree and never finish it but they do enjoy what they do eat. Always leave with lunch for the next day so we're getting our money's worth. It seems like they change the menu every other week though which is something I don't like. read more

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As large chain tex-mex goes, this is one of my ready go-to spots. My kids have a soft spot for the burgers, while I generally prefer a nice steak. I do like to change it up from time to time, and the menu is quite well-rounded. I'll be back, for sure. read more

Disgusting. Cannot believe I fell for the fake press that Chili's was making a comeback. My husband had a hair in his fajitas. I had chicken fajitas and it is fake, precooked chicken put on a skillet....the cheese is dry bag cheese. The queso was cold and had no flavor. The chips were a basket of broken chips from the bottom of a bag you could not even eat. We now all need Tums. Service was sub-par at best. Margarita was sour. It was just awful on every level and we will never go back. Stay away! read more

I like Chili's as a casual restaurant to get a meal. Their Margaritas are very good too.

I am not really a 'chain restaurant' type of guy ... obviously, at most chains everything is bagged, boxed, canned and just thrown together by cooks vs. chefs. Sometimes though, you are in a strange town ... it's 11 p.m. and you've been driving all night and you need some food. There aren't too many restaurants which stay open that late, especially in a town like Auburn which is pretty much a town off The Mass Pike where people who are driving a long distance to/from somewhere else stop to spend the night because they have all the chain hotels and chain restaurants which are open late. Having said that, there are certain restaurant chains which are passable and where you can get a good meal that isn't amazing but won't be offensive. Chili's USED TO be that place. Now, the corporate bean counters have pretty much made it into a place where flash fried frozen food and burgers and bagged salads loaded with fatty dressings sit as empty calories with no enjoyment on the generic plates. There is a depressing vibe at this particular Chili's. The bar is lit with neon blue and fluorescent lighting giving it all of the atmosphere of a car sales showroom. The bar has seating on both sides, so each seat has a view of the center 'pit' area where you are looking at stainless steel sinks, mixer bottles, bar supplies and a dirty floor. It has all the warmth and class of an industrial cleaning supply closet. There are televisions on the wall which always seem to be set to the worst channels possible. The good game is on the small tv and the Real Housewives or Sportscenter are on the big ones. The seats on one side face into the kitchen where you see industrial steel shelves of food and bright fluorescent lights. Zero atmosphere. The beer list here is abysmal ... think corporate big name beers. A 'craft' beer here would be Blue Moon. The Margaritas are $5 on happy hour and have all the potency of a school lunch chocolate milk. I once did an experiment to see how many Chili's $5 Margaritas it would take to get me buzzed ... I stopped at 6 of them ($30) with absolutely no signs of a buzz. It's literally sugar water in a cheesy plastic shaker which you aren't even allowed to keep. The food here is gross. I've never once had anything that tasted fresh. Not once. Even the French fries taste like they have been either reheated or sitting under a heat lamp for hours at a time and triple salted. The burgers are so smothered in sauces, you'd never know that there was beef underneath and the beef is pretty much flavorless if you get it plain. Chicken crispers USED to be good here but are now grease soaked grizzly bits of chicken cooked way too long. Bottom line ... yes, this is a soulless corporate pit of terrible and fatty food (some SALADS clock in at 1500 calories!) that has zero vibe or atmosphere. I don't know too many other late night options in the area ... probably Outback is your best option about 2 miles away. If you are looking for dinner or lunch before 9 p.m. Bentley Pub is a bit more 'local vibed' but for the most part, Auburn is a highway town full of chain restaurants and the few local restaurants are worse than high school cafeteria food ... or close at 9 p.m. on a weekend. read more

I mean, it's Chili's....the food isn't great but the customer service was on point so they got three stars. We started with drinks, we decided on margaritas. I got the triple berry and my friend got the blueberry and pineapple flavor. Our drinks were really good. We ordered two rounds. We decided to get apps before deciding on our meals and we got an order of honey chipotle wings. As I was cutting into my wings I saw a black something....I wasn't sure what it was, but it wasn't a part of the honey chipotle or the white meat chicken....so I asked our server about it and she took it back to the kitchen as she was also unable to confirm what it was. Minutes later the manager came out apologizing and explained that the black thing on my plate was apparently from a piece of spinach from the southwestern egg rolls that has been burnt. Okay, no problem. That was really nice of him and he was extremely pleasant. For dinner my friend got the bacon avocado grilled chicken sandwich (which she said was not that grilled) and I got the Cajun shrimp pasta. We decided both were "alright" but not great. My Cajun shrimp pasta tasted exactly like the description. It's almost like everything was thrown together so it didn't have a savory taste, it had a "throw together" taste. If you cook, you know what I mean. The ingredients just didn't marinate well. As for the burger, my friend didn't finish hers. When asked if she wanted to wrap it up (that's how much she had left) she politely declined. The food here is subpar, not the restaurants fault. It's a chain. It's to be expected. Overall the service was really great, which like I said made up for the mishap and mediocre food. read more

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I am so impressed with the staff and their willingness to clean, clean and clean more. The tables were clearly marked as to availability. During our visit we watched as the greeter cleaned them door twice. OH, the food was outstanding as always. Safe, and wonderful evening supper. Please place them high on your list. read more

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We tried the 3 for 10.99 deal today . I had a lemonade that had a weird taste but her coke was fine . We each got a burger and they were big and once picked up we were not sure about putting down because they need a bun that will stand up to the contents . However the bugers were good . A bit more salt and pepper on them can go a long way . She loves their chips and salsa and more than satisfied . I tried the loaded potato soup and it is a definite try . Overall it was a good experience . The staff could be more attentive and our tip reflected . We did not leave hungry . read more

We ordered takeout from here. The only reason this gets a one star is the food that we did get was actually pretty good. I drove about 15 minutes between back and forth to pick it up. I get home and we are missing the rice and beans that make the fajitas a meal. I call and they say to come back and they will get it for us. I go ALL the way back and the manager gives me the food and says that he cancelled the charge for our food. I asked him what he was going to do for my troubles and he said that he would just cancel the charge for our order and that he tripled checked that it was right this time. I take the bag to the car and check it for myself. It was not right and it was actually more wrong this time than last! Back in for a 3rd time... they finally corrected and he was like well you can keep the wrong one for your troubles... seriously... We definitely won't be back to this location. read more

Absolutely TERRIBLE. Waited 20+ minutes for my takeout order, and when I got there, instead of giving me Mashed potato's and onion petals (that I was charged extra for) that I ordered, I only got fries. The chicken was good, however, but I didn't want to go back inside because I was already there way WAY longer than I ever should have been there to begin with. I will never come here again. read more

Leaving a review as a delivery driver. Quick, accurate pickup, with good wait time estimation and designated parking.

So where do I start, We sat down and the table was dirty, we had to ask them to clean it, they they didn't seem very concerned. We waited forever for our drinks, And our appetizers came 15 minutes apart, then again they didn't seem very concerned, We finally got our dinner and when we were done They never asked if it was good and they didn't even take away the plates, nevertheless when we got our dessert we got it to go with no silverware and it was supposed to be hot a hot cookie and it was a cold cookie!!!!!!!! I am very disappointed even though it was lunch time it was very Unpleasant. read more

I suppose you could attribute my reaction to low expectations, but Chili's is actually alright. At least for certain things in certain situations. If you want a great beer list or farm to table ingredients, this is not for you. However, if you want a 22oz of an easy to find IPA for $7 or a halfway decent burger for $10, Chili's can do that. The fries with said burger are lackluster flavor-wise, but are at least served crisp. They cooked my burger to the requested medium rare and although the meat was underseasoned, it was topped with some pretty good chili and served on a bun that didn't immediately disintegrate. I'm not going to become a regular customer, but I could also see coming here for a giant beer and some nachos if I wanted to watch sports and the sports bar is too obnoxiously crowded. read more

10 minutes of waiting (while there was barely any customers) just to pay and pick up my food i ordered ahead. Watched my food sit on the counter with no workers there to ring me out for nearly how long it took to cook the food. It took the cook coming out of the kitchen to help me out. Although i appreciate the cook ringing me out, he was cooking without gloves and rang me out without gloves or a mask so i'm relying on pure hope that he washed his hands but i wouldn't be surprised if that wasn't enforced or a priority. read more

Love the food so amazing so worth going to eat there or ordering out Too l, the pasta is just so good but I really love the enchiladas read more

Chili's - This is their chicken Enchiladas so amazing - Tex-Mex Near Me - Auburn, Massachusetts

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You guys let 4 parties go in before us claiming you didnt have a table for 5. When you could have pulled up a chair from any other empty table..... you accomadated another party of 5 with a high chair. They came in after us. You had me sign up on a list for a text but let those 4 parties in first that came AFTER us! Then ended up putting us in the same size table that you gave everyone us. So I call bull. read more

There wasn't fried pickles on the menu and it upset me, my mother, my father, my sister, and my brother

Chili's has good food and drinks. My only gripe is the calorie counts on the menu--either take them off or find a way to encourage me to eat a healthy sandwich instead of a burrito that has less calories. You can have great food and lower calories. The calories on the menu dissuade me from getting what I really want. Can't a healthier version be made available? read more

Not good. We keep forgetting that the food here stinks and inadvertently give it another shot. Don't make this mistake. Yes I get that it's fast casual but if I'm going to drop $50 on a basic dinner for two, I'll go elsewhere and spend another $10-$20 for better quality. Service is not very good either, having one person serve all the bar tables and some tables in the dining room is not fair to the sever or the customers. I don't blame the server on this, this is not heir fault, this is managements fault. The fact that the bartender had like 4 people at the bar and didn't even bother to help the bar server was also a bit insane to me. Maybe they don't like each other, who knows... but seriously. Not acceptable. read more

Very clean and organized. The staff was friendly, welcoming and extremely helpful. The food was amazing and we will definitely come back here again. read more

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Went there today 9/23 because all the profits went to St.Jude Children's Hospital. So because of that, they automatically get 5 stars. Hey...it's a chain but service was good, food was good and beer was cold. I'd come back even when profits aren't going to St. Jude. read more

Long time customer who has waited to post this review. The manager at this location named "Jimmy" is rude, talks down to others (my party of mixed nationalities) and is unprofessional. My suspicions were correct, he has publicly posted racist comments on Facebook in the past. People of color beware before spending your money here. read more

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With last nights handling from the (male)hostess you properly lost a steady customer , we are very aware of covid restriction , we entered the restaurant around 645 and we were told to go back to the car and wait for a txt , so we waited and when we received a notification that our table is next with a 1 min wait so went went back in and in horror we heard the hostess joyously send very elderly man back to his car in the pouring rain instead of accommodate him in a pretty much empty restaurant . So when our party of 3 was next and we identified ourselves we were told to back out in the rain instead of wait for the one min on a empty bench for our table , with his arrogant and controlling attitude keep your meal your not the only show in town . read more

Just received my take out order...classic nachos...disgusting. They were soggy, and didn't even look like nachos. A dollop of sour cream. Gross Never again read more

We were seated very quickly by a very nice waitress. I really wished she was our waitress. The one assigned to our table had 3 full tables and then ours (just my husband and I). We sat for 20 minutes and she never even came over to take our drink order. In that time I watched her refill 2 table's drinks, clear a table and talk with another waiter. When she came back to our section I went up to her and asked if she was our waitress. She said she was and that she was just about to come to our table. I told her we had been waiting quite awhile. She apologized then disappeared into the back for another 5 minutes. My husband was fed up so we got up to leave. As we were leaving, he went to the manager and told her what happened and at that time the waitress had come back out (empty handed, I was giving her the benefit of a doubt that she was getting someone's order) she saw my husband conversing with the manager and threw her hands up in the air as if asking why. I think we were more than patient just waiting the 20 minutes to see if she would take our drink order! Super unprofessional and I think maybe someone should give her a refresher course on how to wait tables and be polite. read more

Apparently I'm a glutton for punishment. The waitress wasn't good... rushed us, left empty cups and plates (or incorrect items) on the table forever. Brought over an incorrect drink and when we told her she just said "I think it's ____"... awkward silence... "I think I switched two drinks"... well no shit Sherlock!! But her tone was as if she didn't understand why we'd mention it. Response should have been "I'll be right back with that" not stating the obvious and presenting no solution to the problem. The white queso did not come out as described in the menu as it was missing some toppings. Barely warm, some cheese (not the queso fresco) wasn't melted all the way. Bleh. Some of my chicken had a strange texture. The molten lava cake was dry but tasted good. Place was filthy too. I'll avoid for another 6-8 months and veto this place next time someone suggests. read more

Listen, while Chili's has been through some struggling times in the past, I believe that they have honestly stepped up their game recently. I have been here a decent amount and the service has been pretty good. Nice waitresses and waiters, and the chips and salsa are so amazing, especially after a long day. Obviously you're not going to get high quality food items here, however that said if you're trying to relax, have a drink or two with your friends at solid prices; Chili's will always be there. read more