I purchased a groupon to use at this location, keep in mind that my daughter is only 2 1/2 and has never been to a salon. She did very good sitting there getting her hair blow dried, which i think caused her to get tired during the braiding process. My only issue was the fact that the person that was braiding her hair took some time braiding her hair. She was being trained that day and the other young girls that work there talk so low i could barely understand them when they were speaking to me. I would definitely take my daughter back again... read more

I have been taking my 18 month old to the Play Room since February. We go every other week and my daughter's hair has grown so much! She gets great attention and they know what she likes and doesn't as far as getting her hair washed, etc. I have left her there a couple of times and run errands-she has no idea because I can't cross the parent line once she goes back anyway. My three year old son comes and plays. There are tons of books to read and he loves the rice table. My daughter's hair always looks fabulous! read more

Fortunately, my daughter's hair was beautiful...unfortunately, I would never go back! The entire first-time experience is too long to note in its entirety, but here are key details: - Since it's at a high-rise, parking is limited; we were directed to park around the corner in the paid parking lot for the hospital. Not only is it paid, it is CASH ONLY; however, the salon (as stated on its website) has a NO CASH policy, so I had to go to CVS across the street for cash since the ATM in the high-rise was not in service. - Upon arrival, we had to sign in at the security desk on the first floor of the building, take the elevator up and figure out where the suite is located (not easily determined) and knock on a locked door. Not bad in general, but it adds to the time... - A young lady opens the door but does not greet us and I just guessed where we were supposed to be seated, although from reading the website I assumed someone would be ready to get started with us since we were right on time (8am). There was one stylist working on one client and she was nowhere close to done, so guess our stylist is on the way! - I finally ask when we will get our turn and was told other stylists are coming...it'll probably be a little while. In the meantime, I'll go to CVS and get the cash for the parking lot. - After we return, the owner (Ms. Zakee) arrives and another customer after her, whom she proceeds to begin working on...so, I inform her that we'd been waiting (close to an hour now) and ask when we will get started. She says that customer has a standing appointment with her and someone will start with us shortly. Who and where are they? I let her know I need to be at work by 11:00am and she responds that they will have us out by 11:00........well, I'm not taking my child with me to work, so obviously I will need to be done here BEFORE the time my shift begins!! Not cool...so now I'm making calls to see who can pick her up in case I have to leave early... - I also mention to Ms. Zakee that with their website being so thorough, it would make sense to make mention of the parking situation on it so that folks won't be caught off guard with not finding a close spot or having to pay cash to park. A little defensively, she says there was nothing she could do about that because she doesn't have control of the parking lot. o_0 - I'm ready to leave, but only stay because I have paid for this Groupon and it's a Saturday and my child needs her hair done post haste, so we are kinda trapped. Fortunately, I've found someone since then to provide our services but with just a little more thoughtfulness and better customer service, we likely would've become loyal customers here. Ms. Zakee finally apologized at the end of the appointment, but the damage had been done. She seems like she is nice and I must say every stylist whose work I witnessed seemed quite talented (sigh), but I needed better and at least to be acknowledged. And yes...I did make it to work on time, but barely!! read more

So Valuable to Me! My children have been members of BONA for over a year and I can not tell you how extremely satisfied I am with the customer service, the quality of braiding, the positive interactions my children have with the staff, the self-esteem it builds, and mostly the ability to utilize the drop-off option. My girls look forward to their experience every two weeks at BONA and being a mother of two toddlers, I look forward to it too! I drop off my girls for their experience and the environment is very warm, safe and secure. There is security at the main door that leads to outside (this door always stays locked plus there's a security guard). On the inside of the studio there is a "parent line" that parents can not cross. The only people beyond this line are the children and friendly staff. 30 minutes before your child's experience is over, I receive a text message and/or phone call notification. When I pick up my girls, they are all smiles and so am I! Thank you BONA for giving me my "ME TIME" back! Twice a month I get time for ME while the girls enjoy an amazing service for THEM! Thank you. -Beverly Brown read more

First, I was charged a late fee of $20 for being more than 10 minutes late although I was having an issue with locating the place of business. There is no indication that there is a suite #. I was looking for a stand alone building not a high rise. Also, you have to sign in and they ask for the suite #. Therefore after scheming the directory, I had to go back and put the suite #. This alone takes 10 minutes to complete. I addressed the issue with the owner and she stood firm and would not waive the late fee. After paying the late fee, they were still not ready to start with my daughter's hair until after I complained. The benefit did not exceed the cost. The benefit of collecting a $20 late fee has cost you the potential long term customer paying a cost of $112 a month as a member. Not to mention the number of referrals that the business could have received. I work in a large company with many mothers who have daughters. Will I be a return customer? No Not Ever Was my daughter happy with the end result? Yes Word To The Wise: Customer Service Means Everything In Every Industry. When Good Customer Service Is Given, The REFERRALS WILL COME WITHOUT ASKING! read more

I found Ms. Zakee and her business simply by looking online for a hair braider. She was polite over the phone, allowed me to ask my bazillion questions, and even gave me a walk-in appointment the very next day. I am the mom of toddler twin girls and since I never learned how to braid - I wanted to find someone who my girls would trust, who was warm, who was patient, who had an inviting space and who would be able to work with my varied schedule of availability. I found all of that with Ms. Zakee! This will be our third time going and my girls actually look forward to their appointment - her style choices are very age appropriate and fitting - it helps that my girls love braids and beads so they are excited every time we go for our appointments. Ms. Zakee and her staff know how to work with crying spells and do very well with young children. If you are looking for a quality hair braiding shop for your girls, do not hesitate to give her a call. I have literally found our forever shop and I couldn't be happier! read more

We had our first visit here this weekend & it was an awesome experience! The staff was friendly, courteous & attentive. They are great with children. The entire process went by very quickly even with the back to school rush. My 6 year old daughter's style came out beautiful and she absolutely loves it! She was surprised that it didn't hurt and she got to play while getting her hair done. She is excited to come back to her "kids salon" in 2 weeks & we'll definitely be getting a membership. I would recommend to anyone. read more

Ms. Zakee and her team at The Play Room - Braids of Natural Art are truly talented and gifted persons with a gift to work with any child, whether new or returner. Although I prefer to have the same braider to do my daughter's hair, I usually have the same above average quality (takes time to detangle with low heat blow dry, no crying from tender head, great braid designs, etc.) executed each time I go. I have appreciated that the owner will ensure her team is aware of each child's unique needs. For example, my daughter's scalp is very sensitive and can bump easily and Ms. Zakee always double-checks to make sure the staff know the best way to braid her hair. I have never had a problem with automated billing and love the early morning appointments (as early as 5am!!) which has come in handy when needing to travel out of town for vacation. I will be a repeat customer for years to come! read more

I LOVE that my 3 year old son can tag along! While big sister is getting her hair STYLED TO PERFECTION, he is occupied with toys, music, and arts & crafts. It is truly a Play Room for kids that provides QUALITY hair care and braiding services! My daughter never puts up a fight to go and she always leaves with a smile when she sees how BEAUTIFUL she's looks. Thank you Play Room - Braids of Natural Art!!! read more

I've been visiting this salon with my three year old daughter for over two years now. The environment is very well suited for children with plenty of toys and books to keep them busy. The owner Ms Zakee is very talented and always does a beautiful job on my daughter's hair. She has also taught me a lot about natural haircare and my daughter's hair has grown as a result. I highly recommend this salon to everyone who compliments my daughters hair. read more

BONA initially started out as a good business, has since instituted customer unfriendly procedures and staff are very unprofessional. If you are late , they'll refuse to render service until you pay a late fee. If you decide to sign up for membership, be aware of what you are signing up for.The price has more than doubled and the services are not what it used to be. It used to be a family and kids friendly business, but it no longer is. Buyer beware! read more