I went to this location to look for a belt and wallet combo which I had purchased in the past here…read more I asked the one of the sales floor lady and she seemed uninterested as to what I was asking for, after 3 failed attempts to explain what I wanted she abruptly stated "we do t have it" turned around and walked away from me rudely without giving a chance to ask for another item I wanted. I asked for a manager and this lady came and O asked attempted to explain what had occurred with her employee, but she kept looking at bewildered and confused, she proceeded to state I don't even know we have that but ok, I tried to explained to her, her employees rude behavior but she just kept acting bewildered and confused, and made no effort to understand what O was saying. I felt as if both white woman treated me rude due to my Hispanic ethnicity....both parties very rude and unprofessional....

We walk up and are told they closing for an hour to sanitize, so we leave for 45 minutes, then come…read moreback only to find that then they closed Back to back for another hour for lunch! 3-4 pm

Supervisor on shift older lady is incredibly rude and useless would rather watch her associates…read morestruggle than jump in and help

The store is awesome. Some of the gals working on the weekend are awesome but today I ran into…read moreMaritza .. or so she said that's what her name was. At first she didn't want to help me return my item because I didn't have a paper receipt. Didn't bother to ask if I had an email receipt either. She turned away and asked her colleague to take care of me and went back to her co worker male to chat with him. Her colleague asked me for my email receipt and helped me with my return. After this transaction I asked for the first cashiers name who didn't help me and she said "maritza" with hesitation so maybe her name was something else I don't know. She has light orange hair. Then she asked "why do you want to know my name" I replied with just wondering. Then she said "have fun". My 6 yr old turned and said she was awkward from the start. Representative needs re training.

Just found this Gem on a visit to the new Outlets in our area…read more They have one of the Largest selections of better name brand luggage I've seen in my travels and All Deeply Discounted ! My overall experience was very pleasant, staff was extremely knowledgeable and helpful with my purchase. Worth giving a look.

Bought luggage here a couple months back for the wife and I. The wheel on my luggage broke so I…read moretook it in to get help on fixing it. The lady in the front was very understanding and tried to help us out. The manager Peter seemed to try any way to get me out of the store did not want to help us at all. Use saying like it would be faster if you did this.. and Go here and you'll have to pay for shipping 30$ I told him I was not in a rush that we didn't have a vacation coming up anytime soon that I would need to use luggage but he still sent me to someone else..

Located by the food court at the Tejon outlets, this Carter's is connected to an Osh Kosh. What's…read morethe difference between the two stores? Carter's runs from newborn to size 8 while Osh Kosh runs size 0 to 14. This one stop store is convenient for those who have children of all ages. Everything is separated with boys on one side and girls on another with clearance towards the back of the store. Merchandise was organized and tidy. And they had a full size run of everything I was eyeing. There was a good selection of spring merchandise and all of it was so cute. The only interaction I had with an employee was at the register. They were quick and efficient with ringing up everyone in line. The weekend we visited, everything was 50% off. If you sign up for their rewards program, you receive coupons for % off your purchases. Plus, with the rewards program, when you spend $75, you get a $10 reward coupon. Reaching $75 is easy seeing how fast babies can outgrow their clothing, so any savings is awesome. My only complaint is that there is so much merchandise that it can be a tight squeeze fitting a stroller in between the racks. I probably won't be visiting this store any time soon, but I recommend this store if you are stopping by the outlets and need some new cute outfits for your little ones.

Carter's is for us a small "one stop fits all" to get cute discount clothing for our grand…read morechildren. The store is clean, not too cluttered, and there are small informative postings to help with the math on the discounts offered. The people are nice, and we did not waste time at check-out. This thing about them asking for the phone number can be annoying, many stores ask now even Harbor Freight. When they do ask, I tell them no, I just want to buy and get out as quickly as possible. It would be better if the store has participating customers volunteer the information and not waste time with this. I say this because it not only wastes the customer who is at the front of the line but EVERYONE behind as well.

The only person working there yesterday, a young guy, didn't greet us, nor even look at us the…read moreentire time my family and I were browsing. He walked by us with inventory without eye contact or ask if we needed assistance! So rude and the worst customer service! Never returning!

Any time we stop by the outlet, this is one store we make a stop at because my kids like shopping…read moreat this store. I also like this store because they have a lot of cool things here. They sell tons of Marvel, Harry Potter items, a lot of old sitcoms/cartoons and a lot of Japanese Anime. We came here earlier this week for back to school shopping and I noticed there were quite a bit of workers, but when we came to check out there were 2 ladies at the register and we went to her line and the lady closed the register and pointed to the girl next to her and said "she'll check you out right over there". Right before that, I watched her yak her mouth with all of her coworkers about a new POP toy she was going to purchase when she was off her shift and then when a new customer would walk up, she would point at another direction and have the other workers help. Wow Hot Topic! I didn't know you were hiring people to not work. Bad look on Hot Topic. We shop here frequently and was in shock to see that type of attitude. When we went it wasn't busy at all, so not sure why that worker was already acting like that. Not sure if I want to come back, but I'm sure I will because my boys like to shop here. Hope your experience is better than mine guys!!! Good Luck on your visit!

Store selection was decent. But customer service was bad. Upon entering, there was a hello. The…read morestore manager (guy with dark hair) walked past us twice without a greeting. So there was 1 greeting, 2 ignores, and 0 offers for assistance. I had to find someone to ask them to start a dressing room for me. Then I had to go out and find her again to ask about sizing options. Then I had to look it up myself on my phone because she said the store did not have an inventory look up system. Then upon check out, my friend was given the incorrect change (she has to walk the cashier through the math) and I used a gift certificate and when I asked her how much was left her response was "No". But my receipt said $20+. Next time I'll just order online. Not worth the drive.

Banana Republic is one of those stores that we occasionally drop by. We like to check if they are…read morehaving good deals on what we are interested in. Unfortunately, more often than not, we leave empty handed. With that being said, the store itself looks terrific. Service was okay. We were greeted when we walked into the shop.

Came in to get our first fitted hats for my daughter and myself for a Dodger party we had Saturday…read more Nate helped us and was very patient when we were trying to decide the size we thought fit better. It is a little pricey but well worth it as it is great quality.

Customer service was very bad. One of the cashiers did not greet us, and he was so rude and…read morenon-polite I was looking at a hat and he gave me a dirty smirk, and then he proceeded to cut me off while I was looking at the hats. Then, when I went to the other cashier to pay for my hat, I had to go with him instead because he guess he was the only one available and it made me feel so uncomfortable, and very disappointed in the service. Plus when I finished paying the hat, he just threw the bag at me with no regards or politeness didn't even say thank you out of all the lids stores. This one is the worst experience I have ever been to and I come from Visalia California. I'm sure he was having a bad day, but even if you were in a professional environment, you should not act a certain way towards customers. It is not our fault that you are having a bad day at the end of the day. we're just trying to go in and out with a smooth experience.

I would alway see this place whenever we're driving through the grapevine area and alway wonder how…read morethe shopping was. Well after years of to and from north and south on the 5, I finally can say I've been. It's a pretty decent size outlet mall. Plenty of parking along the side of the shopping center. There's also a section that has charging stations. And I did notice that there were loads of people out and about with their dogs. We arrived around 6pm which the outlet does open till 8pm. From the side we centered in, there was food truck that was parked right before you walked in. Everything is outdoor which they also had a little strip that was covered. Helpful with the heat as it does get hot during the summer seasons. There's all your traditional stores you would see at the outlet. Nike, HM, Michael Kors, Adidas, Vans and so on. A good amount of decent stores. It does warp around each other but we didn't get a chance to wander through the whole place. It was well maintained with plants and the water features. Planted area did have a fence barrier around them. Also, loads of seated benches placed throughout the walkway for seating. Besides the traditional outlet shops, you also have the classic food vendors. Basically a lot of stalls or food center that you would find in the mall. They did have a good sale happening as it was Fourth of July'. Some nice deals that were offered before as well as after. Overall, it's nothing major like the Desert Hill outlet going towards Palm Springs with their higher end designer shops. But this outlet does have a fairly decent amount of stores. Also it's kind of in the middle of nowhere in a sense that's it's right off the freeway. A decent outlets that's worth checking out if you're driving by and wanted to kill some time while heading north or south on the 5.

Clean outlets. Nice shopping area. Modern and upgraded looks. Outlets at Tejon isn't huge. There's…read moreonly two good long aisles to walk around, but it has the basics. Think about Premium Outlets like the one in Livermore, CA, but a much smaller version of it. Same design. Cashiers inside the stores are very nice people. We purchased some new walking shoes for great prices here around $26 each with discounts included. Good value. It doesn't have a formal food court spot, but there are a few food retailers. These outlets aren't overpriced nor overcrowded. Coach store, Under Armour, Colombia, Old Navy, Tony's Pizza, Subway, Levi's, Ulta, OshKosh, H&M, Banana Republic, etc. You can find typical basic brands here as you find in other outlets. Not a huge place. Parking lot was huge though. Easy access to freeway. I wish the place would add a food court to make it a good standard shopping spot. It was a very comfortable restroom stop and happy place for a good stretch or walk around. Conveniently located. This beautiful stop in an old American Indian town with gas stations, hotels, and restaurants was pretty relaxing here. Jamba Juice, Dunkin Donuts, Chipotle, Denny's, IHOP, etc. are all driving distance from this location. Worth it.

Hubby brought me on Saturday to buy new purses. Rosa assisted us as needed and was extremely…read morefriendly and patient. I did not know exactly what I wanted just yet, just wanted to look around. My daughter picked what she wanted me to get. The outlet prices are excellent, it was my first time at this Kate Spade. I prefer this outlet and the Barstow outlet. The options they have were all so beautiful, with great prices and excellent customer service.

Excellent service. Coach failed in customer service. I left…read moretheir store and went to Kate Spade. I was greeted and assisted and I bought a purse. The value and customer service offered here was fantastic.