Terrible store. Incompetent people managing the cash register and floor since the pandemic. Bad…read morecustomer service. Never again will I go to this location!

I am not in the habit of purchasing a ton of EF but I learned from my dear old mum that their…read morebasics are great-- black and white tees and camis are trustworthy and durable. The staff in this store is great and the selection is fab. They let you browse without breathing down your neck and are always happy to help. One of the last reasons to venture inside Water Tower.

I have been in this store in the past but never purchased anything. I returned 2x today for 2 bags…read morethey had reduced + 30% off. I had set them down the first time I visited and then hiked it back to the Gold Coast to get them. I browsed the store. It was pretty crowded, but we are still having warm weather in Chicago, as expected. Plus, Glossier opened up next door. They had a freaking line to get in (like a nightclub). I did not get that, honestly. ( I went inside there... I am left confused as to their appeal.) Back to Madewell. I really like their clothing selection, and their pricing was quite decent for the nice quality. The cashier was super friendly and quickly signed me up for their rewards program. I look forward to returning to this lovely store.

I was not greeted when I came in, all of the women working there were too concerned with their own…read moreconversations. I received no help until I asked for a dressing room--the stylist was awkward. Awful vibes, awful service, bought a shirt-- but will not be coming back. The workers were rude and unpleasant.

I'm so obsessed with this place wow. The prices are same as any other boutique, but they have soo…read moremany cute options. I can't wait for a friend to visit from out of town so I can take them here for some custom hats and other adorable Chicago apparel. Even the fabric bag they use to bag up your items is so cute that I wear it around everywhere now when running errands. Will definitely return. Was I sure based on so many reviews about rude staff, but those people definitely weren't there this day if at all anymore. Staff was really kind and attentive towards me and kindly looked in the back rooms when I inquired if they had more sizes-- and when they did not they offered to order them for me in my size. Great service.

Prior to my trip to the chi, I had to do some more research on the cool or cutesy things to do…read morewhile there. Alice & Wonder came up in so many reels on IG and tik tok so of course I had to see what the hype was about for myself! This location was cute, the staff were super helpful, sweet and provided us with an overview of the custom hat making process. It was quick and easy and I appreciated how the store associate gave me pointers on what details to record. The overall store was full of Chicago souvenirs but the cute kind! The value of the custom hat was under $80 and depends on how many patches you desire to add!

The girls in there are so friendly and willing to help! I've had such great luck in this store…read morelately and they make shopping for an event fun! :)

I can't believe it's taken me so long to stop into this free standing A&O. The eclectic yet chic…read moredisplays-- to mention a sale rack featuring items 65%-75% off--are just what the doctor ordered to shake off the January doldrums. I usually hit up Bloomingdale's across the street for my fix; this location, with its spacious interiors and vast accessory and shoe sections to complement the delectable wearables, made me realize just what I was missing. As a walk down retail memory lane, Cop Copine (now in the 900 North Shops) used to be in this location. There was only one other customer in the store and the retail experience was what I appreciate the most- attentive without being overbearing. I ended up with a dress for an event in April (originally $600, marked down to $350) and a skirt and top. Unfortunately for me - maybe not so much for my pocketbook - the full skirt that I was eyeing (on full price) was not available in my size. The personalized service and nifty garment bag that folded up and over into shopping-bag proportions all contributed to my good shopping vibes. Word to the wise: the sale will be ending in a matter of days, at which time all the goods will be packed up and shipped off to the warehouse to make way for Spring 2015 goods. If you want to check out the sale goods while they still last, I suggest coming here without delay.

One of the best racks I've been to. The selection is organized, and their designer items are…read morereasonably priced. Service is friendly. Always look forward to coming to this store when I am in Chicago.

This Nordstrom Rack had a pretty good selection of inventory! I was able to pick up a few pieces…read morefor myself by Adrienne Papell and some house slippers for my hubby. The total came out to be less than what I had expected which was a nice surprise. Didn't have to wait long to pay either and change rooms were relatively empty. Although I did go on a Thursday. Parking is expensive around this area so my hubby dropped me off to shop. Also it's right next to my other favorite shop, Uniqlo! Block 37 has all the best shops and is super convenient and walkable.

6/14/2026 Sunday, Michigan Ave H&M flagship store. I had some returns, arrived with several…read morecustomers waiting in front of the store to open. They opened 3 min after posted time. Staff: unfriendly, bureaucratic practices in place ("go to customer services") just to make you wait in another line. Simple return was not so simple. Two ladies working in sync (same attitude), one barely speaks English. What to expect, one could say? It's Chicago, another store will be closing soon. Who would like to deal with such an attitude, rudeness, unprofessional approach on Sunday? Do not visit this store, it's horrible, right from the late opening.

You can't go to the mall and not stop by H&M! Well this particular day they had a sale due to the…read moreholiday. This was a greats sale. There were so many sale racks with great quality clothing. The value of the clothes were great. Event those that were regular priced. That's my type of party!! Walking in I was greeted and asked if I needed any help. That I can appreciate. Good customer service goes a long way. The store was clean and everything was organized. And the best part was that the line wasn't too and it moved fast. I can't wait to go back and do more shopping!

Akira is my go to store when I'm looking for clothing that's "different" or stands out. I have to…read moretravel 2 hours to visit the closet store and it's worth it every time. However, I'm here because I took a risk and ordered online. I paid for expedited shipping and I'm amazed at the fact everything actually arrived 2 days later. You may be thinking "we of course, you paid for it" but my expedited orders placed elsewhere on the same day hasn't even been shipped yet.

Great store! I came back after visiting last time and found out they do a birthday special where…read moreyou get a personal stylist to help you shop for 30-60 minutes. Such a fun perk and definitely made the birthday shopping experience more special. They also gave me a little crown and champagne, which was a nice touch! OA was amazing and made the experience even better. Thank you!

Let's talk about the stepping up of their clothing and quality game!…read more I had an online return to do and the gentleman behind the counter was awesome and low key. Helpful but not pushy. The return was effortless. I ended up picking up a perfect sleeveless black shell. Sizing and fit were on point. Impressive! While their store lacked in the curvy dept, their online game for those with curves is incredible. I was not able to find the ponte type pants I sought, but again I had no issues with the array of colors and clean displays. Love the Ann Taylor store on Michigan Ave.

My friend and I got the best deal 60% off, we got very nice blouses and Titi was very friendly and…read morehelpful.