This place has horrible customer service. They are selling cheap, crappy quality iphone screens! We had one repaired here previously and seeing as it stopped working in only a few months, we took it back here to get the 2nd repair. The guy who put the new screen on told us that the screen was cracked when they took it off, however there were no cracks when we brought it in...it simply was defective and the screen went black one day. The second screen cracked in multiple places in 3 weeks time. There is a 30 day warranty so I called to complain, and obviously was a little irritated that we have yet another screen that has failed us from their repair shop. The employee tried to accuse me of dropping the phone and that's why it cracked. I never said that the phone was dropped, what I was telling him is that it shouldn't crack from everyday use, things like setting it down on a table or piece of furniture from a couple inches above. He again argued I said dropped the phone from 5 inches and therefore the warranty was void, then said me he would take down my name and number and the manager would call me if he felt like it was an issue. I never got a return phone call...go figure. The receipt says if you are a return customer, they will give you a free screen protector. That's funny because we never got one. We realized this after the 2nd one was already broken...maybe it would have lasted a bit longer if we were given the screen protector. Neither of our iphone screens have cracked for years, we take care of our phones and have cases on them at all times. Rarely ever drop them and don't let our kids play with them. Please just go across the street, I'm fairly certain you'll receive better service and quality. read more

Well, we both went in today and they had his phone, they were not able to fix it, but they refunded us the money. The guy who actually fixes the phones is great, he is kind and easy to work with. He is pretty much the only positive from my experience with the iStore. They definitely need to work on their professionalism and organization. Anyways, I am glad that it is over with and we have his phone back. read more

BEWARE LEST YOU HAVE BUYERS REMORSE! Not happy with their customer service. I took my phone for a screen replacement in Dec. The screen started separating about 2 months ago. Then the numbers on the right side wouldn't respond to the touch. I took my phone back to see if they would honor the job they did. I was told that there is only a month warranty. WOW, it's only been 5 months since they replaced the screen and they would not honor the job they did. The screen was defective. There are lemons. They told me that my phone had been in water. I've never dropped it in water. I had taken the phone to Verizon the day before and they checked it and said there was no water damage. I also took it to another repair shop and they said there was no water damage as well. In addition I was told that 3 parts were missing from my phone. I had them write what parts were missing and went back to Chico iStore. I told them I wanted the parts that they took out. Jeff, Tyler's father, told me that 1 one of the parts wasn't necessary. REALLY. The other 2 parts he forgot to put back. He asked me to leave the premises when I was venting my unbelief and frustration. He also picked up his phone like he was going to call the police on me. Crazy. I told him I wasn't leaving until I received the missing parts. He was very rude. Once again he told me that there is only 1 month warranty. He acted as if 5 months later I should expect my phone to work well was outrageous. I asked to have Tyler, the owner's number. Jeff the dad said he didn't have it. Now who's lying. They would rather have an unhappy customer than to replace a defective screen. What are they doing with the extra parts? Selling them on ebay? I wish I had read the reviews in Dec. I would have stayed away from this business. Getting your phone back with missing parts seems to be a common occurrence with this company. They seem to use low quality screens. After Chico istore refused to honor a damaged screen, I took it to a reputable business and it came with a lifetime of the phone warranty. That's good business! This other business also said and showed me the inside of my phone, there was no water damage just like I said. It's hard to be water damaged when I've NEVER dropped in water. If no stars were an option, that's what they would have gotten. They don't even deserve 1 star. DON'T USE THIS COMPANY, THEY DON'T HONOR THEIR PRODUCT! I will also be putting a claim in with the Better Business Bureau. read more

Went in today to see about having my screen replaced. Great price! $120 for my iPhone 5c Apple wants to charge $269 I would like to revise my review after having dealt with this business now. I agreed to have tyler replace my screen. He said it would be one day and i could pick it up the next day. The next day i go into his office to get my phone but he's closed. I text his google voice number and only got "ive been sick" or some stupid reply. He forgot who i was three times. He did a half ass job fixing my phone. The screen still doesn't fit right and is loose. He was flaky as anyone ive ever met. I was unable to get ahold of him while he had my phone for over 2 weeks!! He called me at 11 at night and asked if i wanted him to fix it or just give the broken phone back. I asked him to fix it and he agreed to take $20 off the cost. He fixed it and i got to go pick it up from his office at almost midnight. He looked like he hadn't slept for days and I'm not surprised my phone wasn't fixed right. Wasted $100 but learned a lesson. read more

I went in to get my phone's battery replaced. They wanted to charge me extra $25 because they had a lot of business. They said they would be in at a certain time. I waited for 2 hours and they never called me back. I went to one down the street on Mangrove. They charged $10 less and got it done in 15 minutes for me. Even have a policy that if it keeps having charging problems they will replace it. I was not impressed with Istore. read more

Was heading to Roseville to get my iPhone 8 fixed only had it two days and it froze up. My son said let's try the iStore. So we stopped by the iStore and my phone was unlocked in a few minutes. Saved me a trip to Roseville! The two guys at the store were super helpful and did not charge me. read more

Terrible place. I dropped my iPhone in water. Took it in to this place. They said $80 if it is fixable, no charge if not, which was totally fine. They also said they would call me when they knew what was going to be possible with it. Never received a call. Called the next morning, a guy took a message, said he would call back, never called. I called again! They said phone was not fixable and they would just keep it. I didn't feel good about that so I went to pick it up. Waited over 30 min just to pick it up because there was only one employee working (I think the owner). He gave it back and then said to bring it back in a week and they would have a special ultrasonic cleaner that may be able to resurrect it. Ok, sounds good. Went back a week later and there was a sign on the door saying it was closed for a week....OK, weird. Then waited another week, which was yesterday, called to see if that cleaner was available and was told, very us professionally that they couldn't find it in the office and the owner wasn't there to ask....what?! They lost equipment in the office?? He took my number to call me when they found it... Never received a call back. Will not be going back, will try the place across the street. Also, they cracked my screen in the process if trying to fix it. read more

DO NOT WASTE YOUR TIME OR MONEY!!!! Ok so I've been waiting to write my review because of so many issues with my iPhone since the "repair". I shattered my screen about two months ago. I dealt with it for about a month but it continued to get worse so I took it into the iStore. Tyler the owner was the only person in there so I showed him my phone. He said no problem and about two hours.I came in and picked my phone up at 5 and it looked great. Went out to my car plugged in the aux cord and nothing. Walked back inside and told him, he gave me a dumbfounded look and said "are you sure it was working when you brought it in?" Yes it was working its always worked. He was closing and asked if i could bring it in the next morning. I agreed. Came in the next morn, more questions regarding if it was working when I brought it in. Like I am lying about the condition my phone was in. Very unprofessional. He opens up my phone and checks all the connections and finds he didn't plug a connector in all the way. Ok, I'm happy again. Well that night while using the phone the screen starts fading out and then shuts off completely, making the phone useless.Take in the phone a 3rd time. Another employee, Leo helps me this time and agrees to replace the screen. The phone is now ok for about a week but will randomly not respond to touch and I have to turn the phone off and then on again. But after so many trips to the store I say screw it I can deal with it. Almost a month goes by and I pull my phone from its hard case and realize that the screen is separating form the phone body. So I take a fourth trip to the iStore. The guy behind the counter tells me yeah they will replace the screen at no cost and it will be about two hours. I come back four hours later and Im handed my phone in a huge case that isnt mine. The employee tells me they cant replace the glass because its past the 30 day warranty so this huge case should keep the phone from falling apart more. Im so fed up I leave. The next day my phone screen black out again. This time I just called Asurion and replaced it under my policy. So $150, 4 trips and hours upon hours of wasted time and I still had to use my insurance to get another phone. The iStore is worhtless. read more

Awesome store! Had my screen fixed in a day! The owner and staff are really great, totally recommend going here.

Called around to several businesses in town and took my business to this place because of the one to two day turn around on fixing my iPad screen. Not only was the service much slower than promised, it took a week, no discount was offered on the services. Very disappointing because other places has cheaper prices and a week turnaround rate. read more

Don't even think about this place! They promised my iPad would be repaired by next day, but turned into 3 days. Weren't even open and wouldn't answer the phone for two days! When I finally got an answer, they hadn't started the repair. I picked it up and got it fixed in two hours at Chico Phone Repair, just down the street on 1304 Mangrove, $30 cheaper. read more

I broke my screen this afternoon and wanted to see about getting it fixed. I called the business number listed online a few different times with no answer. I tried filling out one of their online forms, but they don't make any sense. The space designated for your phone number is actually supposed to be an email address, and when I entered everything correctly, it wouldn't submit my entry. If I'm going to give someone my business, I expect to get a hold of them easily, and if they have a website, I expect it to be accessible and easy. I took my business to Chico Computer and iPhone Repair instead. They answered right away, said I didn't need an appointment, and charged less than the iStore listed their price as. read more

I'm not sure what the negative reviewers are referring to. If that was actually their experience here I can assure you that mine was the complete opposite. The tech and the front desk were immediately attentive. They got right to work on my daughter's iphone and called me as soon as it was done the next day. It works great now. I tried to do the do-it-yourself screen replacement. I'm a handy guy and I was actually able to get it done but it took me a really long time and a lot of frustration. The iStore guys charged me $86 including the screen. After having done it myself, I consider that a huge bargain. Not only do they use better parts (the ones you buy on Amazon burn out right away) they get it done right and have the experience to know what they are doing. Don't cheap out and try doing it yourself. Save yourself the extra time and expense it will inevitably cost you and take it to the iStore first. read more

The screen on my iPhone 5s has been broken for months now. After missing an opportunity for a groupon at iStore, I finally bit the bullet and paid full price. I came in around lunch time on a weekday. The place was pretty busy but I was helped within a couple minutes. I handed over my phone, ran some errands, and came back to a brand new looking phone. What a difference a new screen makes! I hope I don't have to get another screen fixed but if I do, I know where to go. read more

I just got my iPhone 5C screen repaired here and it looks brand new! I love it! I would definitely recommend this place to anyone with and iPhone, iPod, or anything else that needs repairing! read more

The guys at iStore were extremely helpful, knowledgable and courteous. They helped diagnose our iPhone 5s problem and confirmed that our situation was covered under warranty instead of charging us $$ to fix it. Would Definetly recommend them to anyone having mobile device issues. read more

Tyler was really helpful and his knowledge and calm way to approach things is very helpful. I recommend them to anyone looking for computer or any other type of electrical repairs or purchases. Great guys and most helpful to my wife and myself. read more

I needed the screen replaced on my iPhone. This store advertised same day service. I was told my screen would be replaced and my phone available for pick up the next day. When I went to pick up my phone, the store was closed and several notes were taped on the door from other customers inquiring where their phones were! I waited, called, texted, left a note, and returned multiple times a day for weeks. After calling Chico PD to file a report, and contacting the Better Business Bureau, and contacting the owner of the building who leases to the iPhone store, did the owner of the iPhone store finally agree to meet me (and my screen had not been replaced!). Chico police department informed me they have received a dozen or more complaints regarding this business and owner. Side note: because I spent so much time at the store hoping to get my phone, I got quite familiar with other customers in the same predicament. All with horror stories of their own, claiming the owner stole parts from their phones and returned them in worse shape...and would "make them a deal" to correct a problem he created. SCAM! I can't help but notice for every negative review there is a 5 star review. I would assume Tyler (the owner) has recruited help to support his AWEFUL "business". read more

I dropped off an iPad on 7/7/15 with a estimated repair time of being complete on 7/8/15. After we made multiple phone calls with excuses for delays being given, I went down on 7/13/15 to find out the issue. The store manager/owner, Tyler, stated his techs had been sick for the past two business days and was sorry it was not ready. I showed him the estimated date on the tracking slip and asked about what the issues were the other days and when he looked at that he said he shouldn't have written that, but the iPad would be repaired and we could pick it up on 7/14/15 and he would take $26 off the quoted price. When I went by before they closed on 7/14/15 - two hours according to their website and one hour according to the posted sign (the hours don't match, neither do their prices it turns out), they were closed for the day. I went by again on 7/15/15 and they are still closed. Phone calls only reach a voicemail and messages have not been returned. The sign out front advertises same day repairs and their website advertises 2 hour turn around for iPads. I still have not gotten my iPad back and have lodged a complaint with the Better Business Bureau. Update: 7/16/15. After a total of four estimates on a completion time, I went down on 7/16/15 and was told that my iPad still had not been repaired, even though I was promised multiple times that it would be done by this time. I received the unrepaired iPad back and took it to a competitor that did the work in an hour and charged $30 less than the quoted price for the iStore. I would be cautious about the positive reviews here as they do not reflect my experience or the experiences of multiple people that came by upset on days that he was closed during normal business hours. After speaking with numerous people in the community, I discovered that my experience was far from unique. read more

Terrible place I went with a working phone. They said it needed a new battery would be 1 hour. 50 hours later I left with a dead phone, and lots of excuses. read more

Today I bought an ipad from the iStore. The sales person named Dave was very helpful; he went out of the way to help me set up my ipad. I got good deal and great service. Thank you I give you five stars read more

Extremely unprofessional. For an alleged iPhone expert, he sold me the wrong screen for my phone! I asked for a screen for an iPhone 5c and he gave me a 5s screen. I didn't make the realization until I had gotten home. I had to actually show him which was the correct screen the next day. Thank goodness I didn't ask him to install it himself! If Tyler Farrar is unable to make even this slight distinction, in outdated devices, then why trust him with ANY of your devices, especially newer models. Go across the street to Chico iRepair where your business will be appreciated, and your device will be in safe hands. And beware of five star ratings, as these score do NOT reflect the service provided; discounts and freebies are given away by this business as incentive to lie about your visit! Sorry but telling the truth about such horrible service is more valuable than 5 dollars. read more

Had may cracked screen replaced, month and half later the monitor went out. Took it to an Apple Store. Apple checked it out, and said a piece that goes between the screen and monitor was missing, which has caused my monitor to go out. $299 to repair. No guarantees on any other damage. read more

Tyler is a terrible businessman. If I could I would give him 0 stars. He was a no show for 2 consecutive iPhone repair appointments. Apparently he just didn't show up to work for the first appointment. I spoke to another customer in the parking who was also stood up that day. No call, didn't answer his phone. I made a second appointment days later after he fed me some B.S. excuse. Again, no show! This time he finally answered his phone and said he would send an "employ" over immediately. Waited for 20 minutes in the heat; go figure, he never showed up. My advice, go to Chico Computer Clinic, they're cheaper and reliable. read more

If you like waiting for 3 days for a part that was never ordered, and you like never having your calls answered or returned and you just want to hang out and not have your phone fixed as promised this is the place for you. TERRIBLE SERVICE AND TERRIBLE COMMUNICATION. READ all the bad reviews. read more

I came here Fri Sat and now today Sunday and no one was here during the posted business hours. I had to ride my bike all the way across town to the mall to get my iphone 6 plus fixed. My legs say a big FU. read more

if i could give them zero stars i would. brought my phone here because it had water damage, initially they said it was not fixable but would run it through a ultrasonic machine...they ran it a week later, that didn't work. took it to another place and when they opened the phone to check out the damage and called to to say that THERE WAS SEVERAL COMPONENTS MISSING. went back to speak to the manager and retrieve those missing parts and they OBVIOUSLY knew what i was talking about. it seems like they know what they are doing and act dumb when customers come back and complain. the manager came back with some bs excuse that those parts are hard to put back and if they are put back incorrectly they can damage the phone. BS. So if you want your phone parts stolen while it's getting fixed, bring it here. they're good at that! read more

This is the place to go in Chico if you need your iPhone fixed! The owner Tyler is super friendly and helpful. I went in because my phone screen went black and Tyler fixed it in less than 20 minutes! The store also has affordable prices. Way better than going to the mall cart to get it fixed. This place is awesome and if u need your phone fixed go here ASAP read more

I came into this store because I needed a new screen and they were more than accommodating to make sure I was pleased with the results. They went out of there way to make sure of it. The tech there, Ben, did an excellent job and was super helpful with what I needed. Would definitely do business with them again. read more

I had my Iphone 4s screen replaced and the quality was not even close to the original. There were light and dark spots and when videos were played it was such horrible quality it was impossible to make it out. Also with in a month the screen started flash and got worse until i couldn't use the phone anymore. I called and left a message and never got a return call and now the store is gone. The biggest waist of 90.00 ever. read more

This is a FANTASTIC store for iPhone repairs. They will fix it while you wait or whatever is convenient to you. Definitely THE place to go for iPhone repairs. Wouldn't consider going anywhere else - great guys and super good at what they do! read more

Terrible experience! Avoid this place! I took my i-phone in to get the camera repaired and a new battery put in. After being promised my phone back in 2 hours, it took me 3 days to repossess it. I called and called to no avail (no one answered), so I finally drove down to the store and they were closed during normal business hours. I made several attempts over two days in person, but they were always closed and their answering machine was full so I could not even leave a message. Finally getting my phone back and paying the $60 bill, the camera worked, but the battery was worse than when I took my phone to them! There was also a bunch of interference that would be present when I was making phone calls. I took my phone to a different shop, and they found an old used battery inside my phone (when I was promised and paid for a new one), and missing support plates and screws in side the phone which they said was likely causing the interference. I would NEVER go back to the iStore, and highly encourage you to find a different store and look at YELP reviews before you go! I wish I had! read more

Definitely go here if you need your broken iPhone fixed! i went in just a few days after I had cracked my phone screen and was helped immediately. They weren't able to do it that day because I went in right before they closed since I didn't check the business hours (dumb!), but they gave me a price and told me how long it would usually take! Being a broke college student I decided to get a few more opinions on pricing before getting my phone fixed since I knew I needed to save some $$ in any way that I could. They were the cheapest that I could find! Went in there again today and turned in my phone. The owner is so sweet and helped me right away! I know 100% if i break my phone again (fingers crossed that I don't!) that this is the place I will be going to! read more

Most UNPROFESSIONAL business I've ever had to deal with in my entire life. Went there for a charging port replacement on a Monday expected it later that day as said on billboard outside on this location. They closed before I could get it that day I called left voices mails text messages they did not get back to me until Friday and still had not fixed my phone. Please do not use them I would not want anyone else to have to experience this. Although IRepair at 1919 mangrove does a way better job and for cheaper highly recommend!! read more

I wish I could rate your business with a zero because that would s what you guys deserve. Don't ever bring your iPhone to the I store in Chico off of mangrove and e.9th st unless you never want your phone to work right at all. We brought my husbands brand new iPhone 8 in to get his screen fixed and the fixed it but then his speakers didn't work so we had to bring it back in and know his home button doesn't work. The owner Tyler told him last week on Sunday he would be here so we drove all the way to Chico to get it fixed and he was not even here. So last night Tyler from the istore call Wally and said he will be in on Saturday and set up a appointment to get my husbands phone fixed and to be here at 1:00 we are here and Tyler is mia. He will not answer his phone or texted message. This is bullshit and very bad business I wouldn't bring anything or recommend this place to anyone save your money and go somewhere else. Also we did let the guy at the counter try to fix it but of course they ordered the wrong part. These people are very ignorant. Don't go there at all for anything they can't stand behind there work and you certainly can't take there word for it. read more

I took my iPhone here after seeing all of the rave reviews on his site. DO NOT TAKE YOUR IPHONE HERE YOU WILL REGRET IT. I got my iphone back with the case on, cool. Noticed that the case wasn't fitting properly. Took the case off to see that i could see the inside of my iPhone through the back cover which was not put back on properly. Also when I went to use my front camera, oh see what do you know, the front camera is not functioning whatsoever. My iphone was not in this condition when I first took it to him. I did not receive any type of refund whatsoever. When I was telling my coworker about what hell I had gone through to get it fixed he asked if i had taken it to the iStore w/ Tyler. His sister had the same experience with him and ended up suing him for breaking her phone too! If only I could have proven it as well and gotten reimbursed for all the trouble I had to go through. I ended up having to take it to the repair store in the mall and because he felt so bad about the nightmare I had to go through, he repaired my iphone for free. Someone really needs to take this guy's business license away because he is in NO way legit. read more

DO NOT GO HERE. Very unprofessional. I figured by paying $120 to get my iPhone 5 glass repaired, it would be returned to me in good condition. Not the case. Both back and front cameras no longer work. They were aware of it when I left, said that it happens often when the glass is removed and promised to fix it the next day. When I showed up in the morning, there was a note saying they were closed for the day. I went back 3 subsequent days and they were still closed. My emails were not returned for over a week. When I showed up at 2 a week and a half later, I was told they were closing for the day and they didn't have time to fix my camera. I went back a final time, a day later, and there was a note on the door saying they were closed for "business reasons." I sent an email because there was never an option to leave any messages from the beginning. My email has yet to be returned. My camera has yet to be fixed. I'm SO disappointed in this business. read more

Very disappointed in the level of customer service offered by this store. Brought in my wife's iPhone 6s Plus in to get a cracked screen replaced several months ago. The repair cost over $100, which seems about normal market price. The guy behind the counter seemed high, but the tech who replaced the screens seemed like he knew what he was doing. At first it seemed like they did a good job. However after only a couple months, the phone started developing dead spots on the screen. The problem only grew as time went by. When I called to ask about it, I was told that part of the screen they replaced was probably going bad. When I asked if they would do anything about it, they told me that since it was past their initial 30-day warranty, they wouldn't cover it. The most they offered was $10 off to replace the screen a second time, and didn't seem in the least bothered when I hinted that it was ridiculous to pay another $100 to replace the screen again. Wish I read the other reviews on this place before I went here. read more

Friendly enough service, that is until you have to go back to have them honor their 30 day warranty on hardware and repairs. I went in two weeks ago to have my screen replaced on my iPhone. One week later the screen no longer worked so I had to go back and have it replaced again, I was met with accusations that it was my fault that the screen was no longer working and he implied that I was lying and that I most likely dropped or damaged the phone. I ended up having it replaced again, but the next day my phone would not charge. I ended up trying to get a hold of them again but once I told him about the new issue they started ignoring my phone calls and texts. I took it to a different store down the road and the gentleman opened up my phone to have a look and realize that they didn't screw the components down to the body of the phone properly and thus shorted the battery. Save yourself time and money and avoid this place! read more

I don't recommend. I called for an estimate and to check how long it would take for an ipad2 screen replacement, they said they could fix it same day and price was ok. first off they had to order the screen and a part for my camera that was an extra $20 and I had to pay it all in advance which was about $150. It took about a week for the screen and camera part to come in. I dropped off my ipad thinking it would be the same day fix, but he said he wouldnt have it done till the next day which was fine with me. I called the next day to come pick it up and he said he had ordered the wrong part and it would take a couple days to come in. about a week later it was finally done. I went to pick it up and he tried to charge me again after I already paid in advance. after I got home the screen starting coming up it was a horrible job. I took it back and he said he could fix it better for another $20. So I took it to someone else who does ipad repairs and he pointed out about 5 things that were wrong with the fix. Took it back to tyler and pointed these things out he finally said that he would fix it. said it would be done the next day, but it wasnt. had to wait another week after calling every day. went and picked it up and still doesnt seem right, screen is coming up home button barely works, charges on and off. and these are all things that worked perfectly even with the cracked screen. so all and all it took about a month. beware very bad read more