11 mile location is the best I always visit when I'm in town Broasted chicken raised families in the 70's and 80's ! Great cod specials in lent and the most Underrated ribs in Michigan ask for Andy or Keith they are the best a know the Shacks history great customer service and a fantastic meal ! read more

Ordered cod with coleslaw for my dinner. I get cod no cole slaw. That's my dinner, 3 pieces of cod because someone couldn't handle two items in a carry out. Managers excuse we got busy. Do I want to come and pick it up when I had Uber eats deliver it?? Do I want a credit?? I wanted my dinner but I guess that's too much to ask for. Well Uber Eats refunded their incompetence so they're off the hook and business as usual. 2 items, one order and they can't deliver. read more

I normally love Chicken Shack, but this time, not so much. The chicken patty on my sandwich tasted like rubber bands, but at least the onion rings were decent read more

For over 50 years you had the absolutely best broasted potatoes Anywhere. Then some corporate genius decided to force all of your locations to buy potato cutting machines to make the potatoes "uniform" at every store (they already were pretty dang uniform & they were great!) So I go to your Royal Oak store the other day & tried the result of what you've labeled "Shack Potatoes" & I gotta tell you that it's an Epic Fail. 2 thirds Little squares & a bunch of small crispy left over pieces. Leave it to some corporate hack to mess something up that's been Perfect for more than 5 decades. IF IT AIN'T BROKE DON'T FIX IT, GENIUS. Because you might just ruin one of your signature items. And you did. I won't be back. read more

Oh NO. Have not eaten here since 2014. One of my must to go places was Chicken Shack on 11 Mile in RO. A lot of memories all great. BUT. WOW, the food is so bad, wt? potatoes, oh no, RUINED. and had to throw out most of it. Just in town for a minute before moving back. Won't BE BACK HERE. TOTAL GROSS AND THE SERVICE WOW? read more

Edward where's my refund you claimed you were restoring to my credit card "LIAR" PEOPLE Chicken Shack in Royal Oak needs to be padlocked, they're Selling Old, Burnt, Greasy Re-cooked Chicken & Potatoes at massively HIGH prices for a pile of GARBAGE I threw it all out soon as I got HOME HORRIFIC, warning beware of this location. I will never ever patronize this establishment, not in this life time. A $33.90 lesson learned. Should be ashamed for misleading people in this manner, where the heck is your MORAL your name probably wasn't Edward, you'll reap what you SOW! Cause what you put out, comes back to you in Multiples!!! Esad -negative rating. I used to eat here decades ago, this business has diminished to rubbish. read more

Ordered 2 bite size buckets, meat is from the chicken tenders. We ordered 3 sauces without an up-charge. We got the BBQ, hot and spicy and honey mustard sauces. It was $52.98 with taxes. Smells good, that cozy smell of deep fried chicken. It's pretty quick and efficient, your fried goodness will be out shortly. I can see them putting together our bucket as well as the orders inside and online. This is my first time ordering and I hope it's good. For a bucket of 40 pieces of chicken bites we were given 1 small container of each of the 3 sauces, seems so little. We got 3 of each kind, that's the best they would do for us. The chicken bites taste decent without the sauce, definitely bite sized, better with sauces. Wish it came with more sauces for a bucket is all. We like our bites good and saucy. The meat is still good though. read more

See all

Southfield and Telegraph is the worst. The employees are terrible. You can't call in orders. They employers play around. They are slow to prepare your foods. Man if the fellas didn't like the potatoes so much I would never come to this location. I would really rate zero stats if I could. read more

Well, this is a revision of my previous review. Their good is still great but the no longer deliver. With the work shortages I can see if this is temporary, but they now want you to order off Door Dash. I would not mind this either but i placed an order for abour 50 bucks. But the final total was OVER 80. Door Dash added over 30 bucks in "Tax & Fees". This is the very definition of gouging. I tried and did order a similar order from KFC and the "tax & fees" were only about 10. I can live with that. I will no longer support Chicken Shack until they stop gouging their customers. If you are going to say its Door Dash doing the gouging, then maybe so... but Chicken Shack agreed to it. They could easily use a different delivery service. I will now wait for my KFC to arrive. read more

Manager Keith is a quintessential case study in how to run an establishment right. 02 clarify right off the bat, I do not know him personally and this was my first time meeting him. My order was missing an item and had no sauce in the bag after I got home. I called and returned. Keith not only made me a new order but also a full bottle of sauce. On top of that, his demeanor attitude, and overall approach to the situation was, through everything I've learned working in customer service, the food industry and starting businesses, textbook in how to maintain a return customer base and quite frankly, just simply being a good person in a world where everything has become transactional impersonal and sterile. Thank you very much Keith! Not only will I be back, I will make sure others come for the first time. read more

Service is ok but the food is always over cooked to the point of not being able to chew at all. I've honestly never had such horrible chicken anywhere ever. Not worth it read more

Save your money over priced . They have really gone down over the years. Order process over the phone is really confusing

Visiting my hometown of DETROIT and I always have to get food from certain places...Chicken Shack is one of them! I was the 2nd customer in and got my food really quick. I order the same thing all the time. 3pc tender meal with breasted potatoes with extra butter. Bonus if you get the bbq sauce and put it over everything so it mixes with the butter *chefs kiss* See you guys next visit! Oh, the restaurant was clean, staff was friendly and all were wearing masks. read more

See all

The food was good hot fresh, will go back again. I had the 4 piece dark dinner and the 6 piece chicken bites with the potato. So good read more

Chicken Shack - Fast Food Near Me - Royal Oak, Michigan

Ordered a Shack Pack and the chicken was okay (lacked flavor) but our large broasted potatoes were barely cooked at all. Tasted like raw potatoes. Yuck! Been coming to this location for years. read more

Stellar taste,service and attitude. I have been to several Chicken Shacks and have found the quality to be AWESOME across the board read more

I will never order from this location again. They can't seem to get a delivery order correct. 3 out of the last 4 times I've ordered, we've been missing items or charged and sent items we did not order. This is a prime example of why people oppose raising the minimum wage. The fact that this continues to happen is a sign the management does not care. The inefficiency of the "manager" we spoke with this last time was also a red flag. Not very helpful or understanding. read more

Stay away from this chicken shack on 11 mile in Royal Oak . They do not follow protocol for Corona virus I've included a photograph of just one way the don't know how to conduct business. You have one plexiglas barrier. And you blocked at by a 6 tables and talk to people and give them their food 4' away from any protection. Shame on you stay away from this location. read more

Chicken Shack - They have the only plexiglas barrier blocked off by 8 tables and serve you , 4' to the right how stupid can they be stay away - Fast Food Near Me - Royal Oak, Michigan

Very scaled down from the old days I grew up with chicken shack in the 80's and 90's and 2000''s I think that the Grandparents would roll over in there grave the way they operate now the portions shrank alot and the price went up. the chicken wings were the size of a mcnugget bone in and the fish meal are down to the size of fishsticks but the prices are higher than ever eould not recommend wuality has dropped big time read more

Went back to the shack after being on the west coast for the last decade or so. Gotta say, still the best chicken on earth. Hands down the shack potatoes seem like some sort of test from god. I fall every time. read more

I really debated about whether this should come in at 3 or 4 stars, but my complaint/critique is only about one "real" thing, and they do most everything else pretty darned well, so 4 stars it is. Darned their chicken is good when it's fresh and hot. I mean, *DARN* it's good. It's crispy. It's juicy. It's flavorful. It just *hits*. I mean, shoot...it ain't cheap, but it sure is worth it to me sometimes. As well, their potatoes (no butter for me) are also good, but not quite to the same ethereal heights as that fresh-from-the-broaster chicken. There are rare occasions that they might serve me chicken that might have sat for a few minutes, but I always send it back if it's not piping hot and wonderful. That doesn't happen often, and when it does, they're always willing to freshly prepare some for me if I'm willing to wait for it. The wait is worth it. Too, I'm kind of partial to their coleslaw, which has a nice dusting of paprika on it, the way my mom and grandma used to top theirs. It's not the best coleslaw you'll ever eat, but it is quite good, of solid quality, and is always worth ordering that second side for me. Suckers me every time, but I enjoy being suckered that way. Good stuff. Staff always has a positive attitude, though I will admit that the nickel-and-diming nature that is Chicken Shack does get a bit old. Every single thing seems to cost extra, but at least they're up front about it. Having said that, the prices are pretty high as-is...you'd think sauce wouldn't be too much to ask sometimes. It is what it is, but I can see it being annoying to some people. I should also add that the place is usually very, very clean, both in the customer area and the food preparation area, of which you can see a lot from behind the COVID glass. As well, the restroom is usually clean and well-stocked with paper products. Good things, a restaurant being quite clean. Makes you feel more confident about eating there, and lets you know that the important things aren't being ignored due to laziness or the I'm-sick-of-hearing-it-by-now "We're short-staffed due to COVID". That has never once been an excuse offered here, which is a refreshing change from just about *everyplace else*. Where they lose points with me is in the ribs that they sell, and while they're certainly not inedible or anything, they are *definitely* not inexpensive, and in the multiple times I've had them (usually in combination with chicken, potatoes, coleslaw and roll), they're pretty much the lowest member of the totem pole on the plate, with the possible exception of the roll. They tend to be very dried out and undersauced, or maybe they taste undersauced simply *because* they're dried out, and you're wanting something to make them a bit juicier, more moist...*something*. The ribs add a lot to the bill, but end up bringing in the rear of the food offerings that they have. The chicken, they have down in spades. The ribs? Well, the best grade I could give them, on their very best day, is a C-minus, but usually somewhere in the Ds. The sauce is actually pretty good, but when you cook or dry the life out of the ribs that pad the bill this much, you've erred. Again: they're edible, but they won't cure your jonesing for some good ribs if you're hungry for them. Plus, you'll wonder why you paid that much for them. I'd avoid them, but I do think that the BBQ sauce they use is a good thing with the chicken sometimes, and you can get the chicken dipped in that BBQ sauce...for an extra charge, of course. I know, it's called "Chicken Shack" and not "Rib Joint", and that's a fair statement, and I do give them *gobs* of credit for their chicken, amongst other things! But if you're going to have ribs, and you're going to be charging these kinds of prices for ribs (and inexpensive they are *NOT*!!!!), you need to be bringing a better, more moist, saucier experience to the table, lest you overshoot the target, so to speak. It's consistently a too-dry ribs experience, here, but everything else that I've had, so long as it's freshly made? Good stuff, Maynard. I like them for just about everything except, well...you know. ;) read more

You have a terrible app it is not customer friendly it doesn't let you order extra sides therefore you have to come to store to order

My family has gone here for decades. They have rapidly gone down hill. My second to last visit, the chicken was just so underwhelming. Parts of it were chewy and full of tendons and just all around nasty. Like no one took the time to properly clean, and cut parts off. I decided to give them one more try, and this was the nail in the coffin. After opening up the potatoes and putting some on my plate, I saw a huge, long hair at the bottom. And I have very short hair, so it wasn't mine. Absolutely disgusting. I didn't end up eating anything, because really, who could after that? And I just threw it out. I then called the manager, and told him my situation. And all I got was a very underwhelming response of- "We're sorry to hear that...." No offer of a refund, or even half off. No offer of a credit to get another meal on my next visit. Just simply, oops sorry. He really kind of acted like, what do you want me to do about it? Without actually saying that. I wasted around $40.00 that night. And will never go back. Not just because of how he handled the situation, but also because once I go somewhere and find hair, it's hard for me to ever want to go back. Some people can get past it. I just can't, I find it so disgusting! read more

Let me start by saying I love Chicken Shack. I drive by other chicken places, because I know Chicken Shack is my favorite. Until yesterday. I ordered chicken wings for the first time. I have never seen smaller and more meatless wings in my life. The price for 4 wings and fries is $7.50. I spent $35 yesterday and was disappointed to say the least. And I think that with prices they charge, they dont need to charge for a little package of sauce. I guess I need to look elsewhere for my chicken. read more

My friend and I were debating where to go for a post shopping excursion to rejuvenate after spending money. We had already been to one spot that was cash only and had to walk out. The debate continued as drove down 11 Mile. My friend exclaimed suddenly (with glee) I may add- "Stop here!" After voicing the name of the restaurant out loud. She relayed that she had recently been to this restaurant in a different location and had a lackluster experience. She was advised by a third party that only THIS location was worthwhile going to. We walked in, the restaurant area is small and clean. You walk in and place your order. Not many people were here as it was off hours. First we were going to do take out and then we decided to eat in. We sat down and waited for our order. There is a sign that informs you "in off hours food is made to order for freshness." It was a minute to get the food, we decided on the "chicken snack." They were happy to change our order from take out to eat in. We were served after a bit. It appears the way to go is order ahead and pick up the order BTW. Our food showed up. Piping hot. Not for the calorically minded. Our potatoes were dripping with butter. And well salted- as was the chicken. This was seriously good chicken! May I say the cranberry jam was a nice touch and pretty good with both the potatoes and chicken. It may have been for the biscuit but I didn't really make it that far into the meal. It was a lot more than a "snack" for me! Definitely going back to this location for this treat! read more

Chicken Shack - The chicken "snack." - Fast Food Near Me - Royal Oak, Michigan

With prices at twice the price of regular chicken, you would be wise to think twice about buying here. Yes, the food is good. Yes, there is a supply shortage. But if that is true, why is chicken twice as much here than at other chicken chains? Are they raising the price to take advantage of the situation? That would be my guess. The chicken is almost average size. The wait is as it always has been - about 10-15 minutes, even during rush hour. For four pieces of chicken at $10.50, you would be better going to a sit down restaurant - or one that has takeout, than getting your adequate meal here. read more

Looks like they don't answer calls very consistently at this location even though they're open for several more hours. Wanted to place a take out order Sunday evening at 7pm, but after trying to call 12 times.. I gave up and just went to KFC. Guess they were just extremely busy? I've ordered from this location twice in the past before too. Found their chicken is a little soggier in comparison to the Chicken Shack in RO on Woodward. read more

I have ordered takeout several times in the last few years. the last 3 times, I have had at least one item withheld from my order. unfortunately, I neglected to check my order contents prior to leaving (after paying with tip). I've had to drive back to the restaurant the last 3 times to actually get what I paid for. I won't be ordering from them anymore, the staff was very unfriendly and not even apologetic. terrible customer service. read more

The fish is great, so are the broasted potatoes actually everything is good I would recommend the cod special

The owner Phil is a great guy Always making sure customer Comes first Chicken Shack Where you can get southern like hospitality In the great Midwest ! Rib dinner with Broasted Potatoes a must ! read more

I placed my order and waited 25 minutes to get it. After bringing it home and opening the bag they gave me the wrong order, I called them and they said to bring it back. I brought it back and picked up the proper order when I got home it was the original and cold. Went back later and talked to them and they would not compensate me in any way. I would not recommend this place to anyone. read more

My husband and I cooked fresh collard greens and sweet potatoes. We wanted chicken to go with. Several of the places he passed had very long lines, so he went to Chicken Shack. The service was not good. The girl didn't seem to know what light and dark meat meant. Her interpretation was a breast ,2 wings and a thigh, all equally scrawny and overcooked.The pieces were so small I could have held it all in my hands and I have small hands. This snack cost $10. We will NEVER go back. read more

I ordered a twelve piece chicken meal for my family of six on my way home from work. When I got home thirty minutes later, there was only ten pieces of chicken in the box. Not a huge deal, but it makes a difference when you're feeding six. I called to report the shortage. The girl I spoke to said she spoke with the manager and said if I came back to the store, I could pick up two more pieces. "All they could do". End of discussion. No offer of a discount on a future order, no offer to write down my contact information so I could pick up what I was shorted when it's convenient for me. No consideration of being inconvenienced and overcharged for a ten piece meal. All they could do. End of discussion. read more

There definitely not the company they use to be but this location is always constantly sloppy, undercooked and plan seem to not care. The front desk kids are great it's the same cooks that have been there for ever that are content with the same quality is what seems to be the problems. read more

This place was excellent the food is always good, the service was amazing they were so busy they were properly staffed and had everything under control. I've never seen a more well run restaurant!! Following all the COVID-19 rules but most importantly the service was fantastic!!! Keep up the great job and thank you for your service!!!! read more

The chicken tasted like it was sitting around a few hours, the potatoes and mushrooms not fried enough. I usually get from the Clawson location and will never go to the 11 mile. The Clawson gives a different honey mustard (homemade perhaps?) but I got Ken's Honey Mustard, which is much different and not tasty. Never again from here. read more

My whole family loves the food. Especially the Shack potatoes. We buy extra so there are leftovers for breakfast with an egg! The shrimp is terrific and the ribs are spectacular. Chicken of course. We were not at all happy with the pork chops however. read more

The ribs are always great with the broasted potatoes and coleslaw.

One of my Detroit area faves. I'm never disappointed when I come here and the food is always the same....delicious! read more

Chicken Shack - 2 piece dark - Fast Food Near Me - Royal Oak, Michigan

We have been enjoying food from RO Chicken Shack since it opened in 1950's. Today we were very disappointed in the dark meat chicken, The thighs had 2 small bites of meat and giant bones like I have never seen and I have been cooking for over 50 years. The small potatoes were not enough for 3 people and before it would feed 5 or 6. We still love the coleslaw and potatoes but please upgrade your chicken, it is what you are known for! read more