Brinkley, gave us the best service! Better than we've had in a long time. It was a pleasure watching her take our order and then move on and take initiative to refill supplies, clean tables and greet everyone with a beautiful smile. The food was great as always but her service was top notch. She deserves a raise and should be a trainer for the company! read more

Chicken was extremely dry and very small pieces. Spoke with manager , unwilling to return our money or give us better chicken. Very disappointing. The chicken was expensive and we couldn't eat it. Called corporate office they were gonna have district manager call me back. Never received a call. This company doesn't care about their product or their customers. read more

Another visit and another drive thru order missing items. I swear they use the new bags that seal to discourage people from checking to make sure they received everything they paid for. read more

It's ridiculously difficult to order here. They can't hear you in the drive thru and it's always an upsell. You order three pieces and there's a question of whether you want 4 pieces. I order 3 wings, okra and a roll and order it 3 times and there's are still questions. Seems clear as a bell. I've driven off 3 times after getting aggravated after giving a simple order Multiple times read more

Just realized this place is open near our gymnastics place. Wanted to try the new confetti dipped cone. This place is clean, the order taking is fast & efficient, & everything we had was delicious. The restroom is not only clean. It has a baby changing table as well as a toddler seat with a seatbelt. read more

Chicken Express - Very happy customer eating a dipped cone - Fast Food Near Me - Conroe, Texas

We order a 16 piece mixed family on Sunday, November 16, 2025 at approx. 3:45. Gave us old dried up chicken. When we asked for fresh, the manager gave us a smaller amount than what we paid for and started to argue he would not give us more. We asked him to come to our table and count what we had, he refused. We asked for a refund. Now we have to wait 3 days to get our refund. The manager needs to learn about customer satisfaction. He should have just given us a fresh 16 piece instead of arguing about 2 pieces. He just lost this family as customers. We will never return this location again. I've worked customer service for many years and know how to keep happy regular customers. read more

My wife and I went to your drive through about 11 am. Our first time there an was greeted very professionally when we made the order. At the pickup window we were served by a pretty young woman, with a smile who gave us our order. She didn't have any nose rings or tats on her face. Just a professional and her demeanor was all of that. We'll come back again. read more

Chicken Express in Conroe is usually pretty good. Had a 3 piece chicken dinner, 2 thighs & a wing. These were the smallest thighs I have ever had at CE! I assumed they had some standard for the size of their pieces, but guess that's not true. Now I don't know what to expect from them! read more

The food was soggy and the fries were wet,Service horrible,and the ambience was not pleasant nor good. Plus my legs were eaten read more

Chicken Express - Fast Food Near Me - Conroe, Texas

This place was trying to sell me food that was cold and has been sitting for hours. I was in the drive thru. The lady took my money and told me to pull to the red line because they were waiting on fresh fries. That was a lie. The fries in my box were freezing ice cold. The chicken was also old and very dry. You might want to skip this place. Very bad location. read more

Chicken Express - Do not enter - Fast Food Near Me - Conroe, Texas

Did someone say corn nuggets? These bad boys speak to my soul. Idk what kind of magic Chicken Express has in those ingredients but I'm SOLD. Plus their chicken is pretty dang good. My personal "go-to" - Corn Nuggets - Chicken Tenders - Sweet Tea Pros Convenient location: In between 105 and I45, you can easily grab some lunch or dinner and get back on your way. Customer Service: Every-time I come to this location, I always receive the best service. Very friendly staff and helpful, especially when you're trying to save a few dollars for dinner. Taste: The one thing I really like about all chicken expresses is the consistency in the taste of their products. I have not been to one location that tasted "off". Cons Price: There are coupons always running but if you're balling on a budget, you might want to try another restaurant. If you're in the area give them try! read more

Our dining experience was pleasant. Gracious staff. Brinley is always kind and helpful, making sure the customer is treated well. Clean environment and an overall great dining experience. read more

Love the food normally. Being out of stock of chicken at 6:30 is just disappointing though. Constantly missing items if we ever order online from here. Love chicken express, but not this one. read more

This place used to be better, unfortunately it has gone down hill. Let's start at the drive thru...there is a sign up on the initial menu before you order that says they are basically out of every side, almost had me leave but figured I'd ask if that was the case at the intercom. Someone should update this... The food order was messed up entirely and the spicy chicken was a bit too crunchy and it's definitely spicy. Gravy was too thin and the biscuit was gross. The fried okra was only reason I'm giving two stars. Used to come here but won't be anymore. Bummer bros and bras! read more

Chicken Express - Chicken looked damn near burnt and the biscuit was gross. - Fast Food Near Me - Conroe, Texas

See all

Love coming to chicken express! Great food, and enjoy getting to see Ashlyn and her great costumer service!!

Filthy! Ever table as sticky and gross. Chicken cold. Magnolia location is cleaner and has better. Words that I thought I would never say! read more

I went to chicken express today for lunch. I ordered the 7 piece spicy chicken tenders and my food tasted cold and old. The tenders were cold, fries, gravy and the roll was dark and dry. I have purchased the same meal on multiple occasions and my food was very fresh and hot. I called the store and spoke to the general manager and she was very rude and obnoxious about the situation, her name is Devin. I said can I get a replacement meal at a different time or date bc I was busy at the moment and would have to go out of my way to return to the establishment and bring my food back to her. She proceeded to tell me NO that I had to return today and bring my food back , claiming company policy. . In other words it was go out of my way to return or suck it up and eat the cold food. I told her that I could take a picture or video chat her , or even return the food at a later date if needed in order to get a replacement meal. She was unprofessional and told me that I was trying to get free food and HUNG up on me. First of all , I don't need "free food" nor do I need to scam an establishment , I simply wanted a fresh batch of food which I paid for . Her staff didn't have gloves on and she was rude with limited professionalism. I will NEVER purchase from that location ever again. Or any other chicken express for that matter, they are not that special in my opinion. There are many ways that management can de -escalate a situation, she made it worse by accusing me of trying to steal a box of $14 tenders smh .She acted like it was a 5 star restaurant or something. Devin, go back to management training 101 and learn how to control your emotions while speaking to a customer. It was a minor issue that could have been resolved more tactfully. It is your responsibility as a manager to represent your company and resolve complaints from customers. Customers come in all forms and will react differently to the same situation. I wanted a fresh meal which I work hard everyday to pay for. As a manager you can make a judgment call to rectify the situation. Customers are the reason you and your staff have jobs. Perhaps if I had a history of trying to exchange my food , then I could understand your response. However, this was my first time and was treated like a scam artist merely because I wanted a replacement. read more

Reviews HAVE to be old management, this place kicks A! Clean setting, great service. foods hot, sweet tea is sweet.

Very friendly staff, clean atmosphere, and great chicken! I love their fried okra and corn nuggets - those are my favorite sides that they offer. Oh, and the biscuits melt in your mouth! Their tender meals are served with delicious cream gravy. Pro tip - ask for Serendipity Salt to kick it up a notch! We came at about 5:30pm on a Friday and we were the only people eating inside. A few people used the drive thru, but otherwise they were quiet. read more

Would love to leave one but the last time we went the place was closed. Granted it was days after the winter storm, I hope it's not permanent. read more

FUCKING DISGUSTING SERVED UNDERCOOKED CHICKEN THAT WAS SLIMY AND STILL PINK missed half our sides and we waited over an hour when the store had three customers in it went back to get refund and they denied it ?!? i paid for undercooked chicken and horrible customer service read more

Ok this is a 4 star for a fast food place not a find finning location. But this place well deserves it. Ordered a variety of items, chicken, chicken livers, 6 different sides between the 4 of us. The chicken was hit, cooked correctly and tasted great. Yes it is fried chicken but crispy snd flavorful and I fid not have to wipe the oil off after each bite. Very tasty. The livers were booked as we ordered them, I go jig eat them but my wife and friend gobbled them up. Sides as bd biscuits were hot and fresh with the gravy bring very good. Will ask for extra next time do I can cover my biscuit with it. I would say if in the mood gif fired chicken stop here instead of the normal chains. You will not be disappointed. . read more

BEST CUSTOMER SERVICE BY FAR! I have been craving chicken gizzards and hearts... They make it fresh to order and this is the 2nd time I came within a few days. Lol. Anyhow, I made an order tonight and when I got the box it was so saturated in oil & leaked out of the box. So I went back and told the manager and SHE WAS BEYOND KIND! The lady literally remade me a box, hooked me up w/ a little more and packed it herself to make sure it was made right. She came to my car and apologized. Wow! All I have to say is that is how you take care of your customers. I really appreciated that. Not sure what her name was so I can give her a shout out but today is 7/13/2020 9:15 pm. Manager lady you are awesome! read more

Chicken Express is one of my favorite places when I have a hankering for chicken strips. They are always hot, fresh and crispy. A 4 piece with a side and a drink cost around $7.00. They also have very large family packs (35-45 pieces) when you are feeding large groups. It is a very inexpensive way to feed a large group of people. I think this location will actually deliver if the order is large enough. Since it is fried food, I try not to eat here too often. Also, I have never had the regular fried chicken, just the strips. Bottom Line: Taste great and not too expensive regardless if you are feeding 1 or 100. Bon appétit. read more

They never say a kind word. I've been through the drive through numerous times and never heard a please or thank you. I pulled up from the drive they to wait for some fries. The guy who handed it to me didn't say a word and had no smile. I waited four minutes to get the food and allowed other customers to go through the line. I won't be back. read more

Come here before work a lot and am always met with smiling faces and perfect customer service! The food is always hot and fresh and the team always throw in a bit extra which is amazing in itself over all great place to eat! Definitely recommend! read more

I ordered a 7 piece chicken strip combo with no gravy. The food wasn't hot, the service was ok they were good people but my food was sitting there too long it wasn't fresh but dry. I also didn't get biscuit but a roll and they gave me gravy. I normally don't have an issues in college Station but this one in Conroe wasn't worth it. read more

The food is great, for fast food! The people are nice generally but they ALWAYS mess up your order. Whether it's the wrong drinks, forget sauces. It's always something- almost every time I order I have to drive all the way back to get it corrected. Very frustrating. read more

I love this place. The chicken is properly seasoned with a perfect crunch. The rolls are amazing. The biscuits are a little to buttery. For some that's not an issue though. :) the best thing is the PRICE. Really good food for a good price! Blows Popeyes out of the water! Only downside is they do not have many in our greater Houston area. So this one is a bit far from me. If corporate sees this review please open more locations!!! Houston needs a good fast chicken spot. read more

Greasiest Gizzards and Biscuits ever served to my husband and me. We give Snyder and Mount Pleasant Chicken Express thumbs up but this Conroe location a big thumbs down! read more

Chicken Express - These biscuits were just served to us today. We did not eat these yellow dripping oil biscuits. - Fast Food Near Me - Conroe, Texas

Not very good. A couple months ago Found a hair in my Corn nuggets. Took it back up there and the girl said ok I'll take care of it. I thought she was going to bring me another order of corn nuggets. Never did. I had to ask for it. No apologies. Gave it a second chance the other day. Food was not up to par for a Chicken Express. When we left I asked my husband Was yours good. He said no it was not. When they first opened they were really good. Not sure what happened. read more

Waited in line through the drive thru for 25 minutes for them to mess up my order. Complained to cashier only to hear that she wasn't the one who took the order. This place, like so many Conroe fast food joints has gone downhill. Not worth going back. read more

I use to eat at several Chicken Express awhile back when I lived in Dallas. Back than we really liked their tenders and cream gravy with red pepper packets that spiced it up. The tenders were always moist and tender and there was always enough gravy to enjoy. A recent visit to the Chicken Express in Conroe really let me down. Chicken was fried too hard and was crunchy rather than tender. The small single container of gravy provided to eat a order of 7 tenders was only enough for half the tenders and when asked for more I was charged $1.00 for another small container. They also only have hot sauce pouches and taste like tobacco which ruined the tenders. This place will not be getting my business ever. read more

Just got home with my Chicken Express To Go Order, I will be getting my chicken from Popeyes from now on. Chicken strips were chewy. They did not give us the rolls. And the cheese sticks order only includes 2 sticks?? read more

Normally when I go through here it's pretty good. Everything is normally hot and fresh and packed neatly. Not this time. The woman taking the order was rude and short with me. We didn't get rolls in any of our boxes, the corn had absolutely NO flavor, and the gravy was not closed and went EVERYWHERE. Also the chicken wasn't right and pieces were PINK pink. Idk what happened tonight but wasn't on point. Paid too much money for wack food. read more

I am not usually one to complain about businesses or staff and i typically don't leave reviews but i feel this needs to be said. The heavier set woman with blonde hair honestly needs a talking to. me and my grandmother enter the restaurant after my doctors appointment (9 months pregnant) i desperately had to use the restroom but upon entering the bathroom i see feces on the outer bowl of the toilet as well as urine on the rim. i go to my grandmother and explain the situation and she turns to the woman sweeping the lobby and politely ask if anyone can clean the restroom to which the response was "that she was getting to it". my grandmother tries to apologize and explain that i'm heavily pregnant but before she can finish her sentence this woman storms off past her. after going to clean the bathroom (which she did half assed) i notice she did not wear gloves while cleaning and then she serves us our food. and i am not sure if she washed her hands but i feel she should of worn gloves to clean the restroom. she also proceeded to what looks like complain at her co worker in the dining area while tossing her hands around which made for a unsettling atmosphere. and overall just walked around with a major attitude. the place was dead empty by the way. i understand people tend to have bad days but at least be hygienic. and on a last note we were looking forward to our food but as we received it, was obvious it had been sitting out (stale bread) and the chicken was anything but appealing. and the condiment station was empty. this is very saddening to us considering chicken express is one of our favorite places but i am not sure if we will be making a return. read more

In drive thru about 3 weeks ago bad service food so so, called next day, manager comped us our meal, we have not had a chance to go back, I went thru drive thru today for a quick bite, customer service still not up to par. They used to be so wonderful, I'm not sure what has happened, not sure I will go back for a while, comped meal or not. read more

I normally really like chicken express but this is the worst one I've ever been too. The food was cold and with no flavor except for old oil. the chicken strips were extra stringy and the Mac and cheese tasted like it had been sitting for hours before we got it. The only decent thing were the fries. read more

Spicy chicken is the best Reason for 3 stars is that they no longer offer corn nuggets which the grandkids really like d We do also Their best item "jalapeño bombers" is not offered anymore either read more

Waited 35 minutes for our food. People in front of us had been there 41 minutes and then asked for a refund. They were only filling drive through orders and the 5 different inside tables just waited. People would come in and no one would wait on them. Very rude. When we finally got our food the chicken was great but the fries were limp and cold. Had to wait another 5 minutes for someone to come to the counter and provide ketchup. Will not return to this location!! read more