Pretty good for a fast food restaurant. Haley was our Host and she did a spectacular job. Very good communication skills and great customer service. Our order was taken easily and she was very familiar with the menu and options. Customer service was great Speed of service was great Food quality was good Food temp was good Cleanliness was good read more

I got a to go order at Turner rd. when I get $55 dollars of chicke, I expect a thank you, have a good evening or simply a sm in ile. I received nothing but a closed window. read more

6:35 02/17/2023. It's bitter cold. Freezing. Don't expect to eat hot fresh food because it's too cold. The chicken was good but lacked any spice . I like spicy chicken. I went back to order some jalapeño poppers. Took a while to get to the table. But they were amazing. Very good. I'd be willing to give the brand a shot in my hometown. read more

Chicken Express - Happy Birthday to me. Bro n Fam taking me to chicken express - American Near Me - Abilene, Texas

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Ordered a snack pack and didn't get it. Got 2 tenders and a roll. Told them no. Please give me a snack pack, fries and gravy. Older woman was rude and said, "it comes with gravy"! Guess what - no gravy. Had to drive back. Gave me a tablespoon of gravy. Not happy. Sorry. You can't be rude and not get my order right. read more

Chicken Express in Abilene is simply fantastic. The chicken here is notably juicy with a perfect crispy exterior. Their okra is also a standout, fried to golden perfection. Every dish I've tried has been wonderful, and to top it all off, the service is excellent. If you're in Abilene, this is definitely a must-visit spot for some of the best fried chicken around! read more

This chicken is good but the stumpy girl with the piercings who works the cash on the lunch shift is an absolute miserable, entitled down right mean person who can not control herself. I would recommend going to a different location if you're eating in just to avoid the hissy fits read more

Chicken tenders were great. Gravy and fries were hot and yummy. We were very impressed. Service was quick and easy.

Came in for my second time and every time I talk about this place at work I am told to try the Gravy! Today I met Andrew at the register. Super nice guy and excellent customer service. He answered all my questions being new to this place. He gave me a small thing of the gravy to try with my chicken and it was excellent! Glad I stopped in. Because of Andrew's interaction, I will make sure to stop in again. read more

Fast food joint but consists of delicious fried sides. We opted for the spicy chicken tenders instead of the regular ones and waited longer for them to be made. Tenders were juicy and crispy and came with a side of rich gravy to dunk them in. Corn nuggets: reminded me of creamed corn dipped in corn dog batter. These were sooo good! I could eat endless corn nuggets. Fried gizzards: gizzards were dipped in what looks like their chicken tenders batter and then fried. If you're a gizzards fan, I recommend trying these. Sweet tea: only 92 cents for a 32oz?! Ugh I'm sold. I wish they had a chicken express back here in California.. currently missing those corn nuggets as I write this. read more

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Just got an order delivered and they are having some sort of issue , with the order taking ! However when called store to let know family sized okra was not edible due to be so old was like rubber even tried to heat up still a no go! So no okra, then had an apple pie and cherry pie, apple was fine this is how the cherry pie was see photos! So called girl who answered less than concerned hung up on first call just picked up hung up! Called back again sounded like I was talking to someone Half asleep or having really bad day! Ok so asked to put my name down as they owe me a cherry pie and a family size FRESH OKRA FRESH PIE when I go back again! All I got was an ok I will put name on list sounded like bad luck shleprock! I doubt seriously this employee did anything at all! Just a suggestion instead of offering excuses why don't you ask how you can help first!!!! Just shocking no pride in product at all! read more

Chicken Express - This is how pie was chicken express - American Near Me - Abilene, Texas

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My daughter and I went to the store on turner plz in abilene and ordered the family meal #16 and it was supposed to come with 16 pieces of chicken and 3 family sides and rolls.. we got home and found that we got 1 side of mashed potatoes and 2 rolls and 12 pieces of chicken.. missing alot of my order and when I called the store to talk about it I was hung up on 4x and then finally spoke with someone claiming to be a manager and was extremely rude and said that it wasn't her problem that I didn't get what I ordered and to deal with it since I didn't check my order before I left the store then proceeded to hang up on me again! I'm so irate angry! After that happened I doubt very seriously that I will go back unless someone fixes what happened to me! It's not customer service at all the way I was treated and talked to.. horrible read more

Chicken Express - American Near Me - Abilene, Texas

Never left chicken express disappointed but this location definitely left us that. Everything they served us was old and dry, the chicken itself was actually cold. They forgot our fries and the sad part was they weren't even busy. Sad because I usually love chicken express! read more

As a Pescatarian, it is very delightful that Chicken Express has seafood options. They have amazing fried fish and I love their fried okra. The customer service is also top tier as the manager Ms. Monica always greets me with a warm smile and friendly personality everytime I see her. And my food is always served hot and fresh which is added bonus! read more

Chicken Express - Drive-thru - American Near Me - Abilene, Texas

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Tell a lie and stick to it or be untrained and unknowledgeable of your product is bad for business. 20 Jun 23 - Three of us ordered fish with hush puppies. All three of us were served corn nuggets (full of corn and sweet) instead of hush puppies. The new general manager brought in from the North store to fix this store said their hush puppies now have corn in them. I said no you served us corn nuggets and we would like hush puppies. She brought us an unlabeled large clear plastic bag of Frozen something and said see the hush puppies now have corn in them. There were two other big issues during that visit that convince me that I can take my business to other chicken places that serve what I order and don't annoy me with BS excuses. read more

Cheryl was very rude and yelled at me when I asked for a little more ice for their tea all I got was a 1/4 cup at first. She yelled at me saying they are not allowed to give out any extra ice and what I got will have to do... the tea was soured as well read more

Chicken Express - Empty 44oz Cup of Ice - American Near Me - Abilene, Texas

Food was hot, fresh and delicious. Service was quick and friendly. Clean interior; would definitely recommend!

Ordered a 20 piece tenders family meal. At pickup window I asked the server if biscuits were there- yes, gravy- yes, fries- yes. Drove 9 miles to our home, unpack our bag and find no gravy!! We called the manager right away and he simply says I'm sorry. That is it! "I'm sorry" We are very dissatisfied! Please check your orders before handing it over to your customer!!!! read more

Charges to use your debit/credit card. Last time I'm eating here. I'm not paying your credit card fees for you. Just lost a customer

While I do like the food, cheap and quick counts too! When your in the mood for chicken, Express is one of my favorite places. The new remodel is very nice, but to get to the drinks, you have to walk thru the people standing in line to order. Oh well. I usually get the tenders, then you have to decide on a side. Corn nuggets of course! But this time I got fries and put the serendipity hot seasoned salt on them. Yes, hot seasoned salt. It was so Good! See the picture. Now I have to add it to the gravy too. Great place for a quick lunch, and we'll be back. read more

Chicken Express - #1 chicken tenders combo - American Near Me - Abilene, Texas

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Their chicken fingers are so juicy and well breaded. Rolls are really good yeast rolls, made on site. Mashed potatoes are great, fries are worthy and to top it off they know how to make white gravy! My daughter says don't forget to tell about their sweet teA, best in town. So why only Four stars. For over half a year the order microphone and speaker has been out for a long time. Good folks, good food. read more

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We ordered a delivery, and there were multiple things that were terrible with this order. First thing: the chicken was extremely salty; I typically don't complain about this, however the chicken strips were so salty they were inedible. The rolls were extremely hard, like they were either over cooked or left out for a long period of time. They also didn't add any of the serendipity sauce that we ordered with it. The order, for the price of the meal? Absolutely disgusting. Don't recommend. Never had such terrible food quality from Chicken Express. Edit: they also tried to blame the delivery on our poor food quality. I'm sorry but our deliverer isn't dipping our chicken strips in salt and over cooking our rolls and stealing our sauce. read more

Has anyone notice the Tea at chicken express lately? We have gotten tea from there in 3 different towns. And it taste line fish water or rusty water. Did they change the tea that they are using now? It can't be the pipes because it was bad at 3 different places. So we assume they started to buy a different brand of tea. Has anyone had the same experience or does something know the answer? Thanks read more

It's completely renovated!!! The remodel is amazing!! So clean! The chicken was missed very badly when they closed! I love this place!! I love it even more now!!!! So clean! Great food!! The best sweet tea in the world!!!! read more

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Fast Food Recommendation! I had BEST Fried Chicken Livers, Rolls & Gravy here!! My husband LOVED the catfish, hush puppies & french fries he had! We will be back! read more

Foods good (tastes identical to golden chick tbh) but literally every time I come here I'm in the drive thru for AT LEAST 10 minutes- not moving. No exaggerating. Last time I come here. Drive they employees finger was bleeding and she wasn't wearing a band aid. Disgusting. Honestly just go to golden chick. Employees always have an attitude too. read more

Chicken Express is a big disappointment to say the least! Dirty place & at 3:30 in the afternoon you'd think it would be quiet. One of the employees wife & child was there & the child was constantly screaming!! The food was not fresh either. I will never go back! read more

Shared the Student Special with hubby. Staff was on their toes this evening; great service and food.

I really do not like the chicken from here but that being said the Catfish is great and oh man do I love the corn bites I love them things a little too much read more

The chicken was great. The corn nuggets were perfect. Fried okra was very good, along with roll and gravy. However, the speed of the service was as extremely slow. It took 25 minutes AFTER the order was placed. I understand a slowness to some degree. Again, the food was excellent, but the speed of service was poor. read more

Worse customer service EVER. Manager talks to her crew as though they are all ignorant. We placed our order, sat down and then was told they are out of chicken. Never coming here again. Ghetto Central read more

The person taking orders was friendly and helpful. I ordered the regular (non-spicy) chicken strip combo meal to go, and I only waited about 1-1/2 min. for my order. Unfortunately, the chicken had absolutely no flavor, and the crust was soggy. The inside of the chicken was also really wet (probably why the crust was soggy). Fries and roll weren't great but they were okay. Perhaps the spicy chicken would have better flavor - or at least some flavor. read more

this chicken express was good we visited the drive thru the food taste just like all the other chicken express restaurants that I've been to always good but lack seasoning. read more

Went today after the remodel. Prices have gone up and quantity has gone down! $10 for 7 strips, 10 fries, a roll, and a drink is crazy! Not only were the fries few and far in between but they weren't cooked fully! read more