EXCELLENT, great-tasting food, extremely friendly service from ALL employees, and affordable prices. One negative, as a result of its own success and popularity, is the long wait in the drive-thru lanes. Employees do their best to move cars in and out as efficiently as possible, but regardless, be prepared to wait. The other HUGE negative is that the entry and exit to the property share the same, very tight driveway. This is especially bad when the drive-thru lane extends all the way out to the street, making it extremely challenging for cars trying to leave the parking lot. Aside from these two negatives, this is a great place to dine, as the restaurant is always clean and well-stocked. read more

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Today was my first time trying a frosted coffee. Needless to say, I will definitely be back for more. It reminded me of a Coffee flavored milk shake. The coffee flavor was bold, not bitter, and the sweetness was definitely not overpowering. The drink was also blended to perfection. Great job Chick-fil-A. read more

Chick-fil-A - Fast Food Near Me - West Covina, California

You've been Hungerstruck, Hungerstruck Yeah, yeah, yeah, Hungerstruck... No better way to avoid being Hungerstruck than Chick-fil-A. This location is right off the 10 freeway across from the Plaza West Covina. 4/5 Service Quick drive thru with very little line. Even with the limited space this location tends to move well. It can get busy and even with two drive thru lines it gets jammed up. It could have been the breakfast to lunch change that caused the delay. 5/5 Food Same Chick-fil-A taste just a different Chick-fil-A channel aka location. The mini bites are perfect for the little ones to snack on. My kids love how soft the bread is. They can be a bit greasy so be sure to use a napkin. The pretzel cheddar chicken sandwich was good, although i really like more of the spicey cheese it was good. 3.75/5 Parking Parking can get tight. Not too many spaces for the hunger rush. Visit this Chick-fil-A location to beat your Hunger. Psalm 1 Thessalonians 5:18, God bless read more

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Shrinkflation to the fullest. I got about 1 bite worth of chicken and the rest is the thinnest chicken I have ever seen from any establishment. Chick-Fil-A you need to do better if you want to survive. read more

Chick-fil-A - Shrinkflation at Chick-Fil-A. Not sure if I will ever come back. - Fast Food Near Me - West Covina, California

Changing my review because they are definitely changing and i love to see that, they are really nice and are fast working , I haven't had a bad interaction in a long time, they do check in for pick up orders as soon as you get to the pick up area. And also let you know that all your sauce is in the bag ! Very important and it's always clean inside they are very on top of making sure the store is nice and clean. read more

Great experience at this location! When I first pulled into the drive way I wasn't going to stay because the line was wrapped around the corner with two lines formed. But I gave it a shot and went inside. They were great! Everyone was so happy and welcoming. It was very clean and tidy, and everything was fully stocked, even the bathroom was very clean! I also liked the flowers on the table, it added a nice touch! Food was great! It came out SO fast! And the girl at the counter Kaytie was great! Everyone looked like they were working hard and working fast and that's great to see! One thing I do want to note is when you type in the gps it takes you to the banks parking lot not the Chick-fil-A one. But other than that! Great experience! read more

Chick-fil-A - Fast Food Near Me - West Covina, California

We actually stoped coming for a year cuz it just wasn't that good anymore but we went back recently and it was really and and the inside is very clean and staff is always so nice and helpful so we are now coming back more! read more

Chick-fil-A - Spicy Deluxe Sandwich & reg Chicken Sandwich 1med 1Lrg fries - Fast Food Near Me - West Covina, California

I am so sad my money was spent on burnt food..... should I start checking my food before I leave? read more

Chick-fil-A - Fast Food Near Me - West Covina, California

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The Chick-fil-A on S Vincent Ave has a pretty swift drive thru. We were greeted kindly and politely when having our order taken. I ordered the 8 piece chicken nuggets and large waffle fries (with chick-fil-a sauce). It felt like I was served 7 nuggets. The top right nugg in the pic does not deserve to be considered a nugget. It's just a clump of batter!! That was kind of annoying, but at least I had waffle fries to fill me up too. It would be nice to actually get what I paid for though. I just couldn't be bothered to circle around the drive-thru again for one more nugget. read more

Chick-fil-A - Chick-fil-A Nuggets - Fast Food Near Me - West Covina, California

My son got food poisoning from this location. Looks clean from the inside and you wouldn't expect it, but their food will get you ill. Avoiding like the plague from here on out read more

No complains. Organized lines to order. Friendly staff. I've never ate inside but there's availability for seats. The food is delicious read more

This is the closest CFA by my house and it has become my go-to. I love the attentiveness and efficiency of this location. My favorite meal: spicy chicken sandwich no pickles, frosted coffee and grilled chicken over salad. read more

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I've been to this location 4 different times and it's always been a good experience. The service was great today as usual. The food was great, freshly made and tasted good! Most importantly I wanted to say to "CONNIE", thank you SO much for being so kind to my niece when she was having a meltdown. You were so wonderful to us all and were very attentive to what we needed. Thank you so much CONNIE!! read more

Chick-fil-A - Refreshing coke - Fast Food Near Me - West Covina, California

despite the smol parking lot and condensed drive thru lanes, service is pretty quick. never had an issue at this location! consistent food as always read more

When chick fil a first opened here it was a madhouse. But once they opened the one nearby off of Barranca the crowds have died down and this is one of my go to spots. Service is always quick and have never had an issue picking up food via drive thru or pick up. The manager randomly will send free food once in awhile through the app and hosts events through the year. When you couple that with the Clippers and Ducks giveaways then this is a spot. A big plus is that I take my dog through the drive thru all the time and they are a big fan of her. Good service can go along way and they take the time to brighten the day of folks which I appreciate. 5 stars all around. Pro tip: Free carbonated water for those who are trying to kick the soda habit too! read more

Food is great, customer service is always on point. Emma is so sweet always ! But please don't have the workers outside in this heat !! It is 91 degrees today that is so not nice guys please ! read more

An overall very enjoyable meal. A typical Chick-Fil-A menu with all the fixin's. My party got both the Cobb salad and the Deluxe Spicy. They were both fresh and tasty, and the fries were exceptionally crispy that day. I would recommend a visit if you want a clean and cozy atmosphere to enjoy your chicken meal! read more

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Honestly this location is one of the worst I've ever been to. They take forever, no matter what time you come. If your DoorDash comes from this location, they never remember your sauces and the customer service is just not great a lot of really young kids who don't know how to provide service. They're more concerned, talking with one another than actually providing quality and healthy food service. read more

I went there for the first time since before Pandemic. I used my $10 gift card I won earlier this day (Saturday night) at a raffle. I had original chicken sandwich no pickle combo with fries upgraded with chocolate shake. It was very busy, but didn't waited very long and was pretty good. read more

Chick-fil-A - Fast Food Near Me - West Covina, California

I love Chick-fil-a, but this location needs to make some improvements. I placed my order through the app to pick up. Although the drive thru lanes were busy, inside wasn't considering it was "lunch rush." When I entered, not one of the THIRTEEN employees behind the counter stretching from the pick up area to the drive up window greeted me or any customers after. I found it so odd that there were so many employees chatting away so I counted to see how many there were. Out of the 13, one was replenishing items, one was filling beverage orders, and two were opening up boxes. Almost all of them were hidden from plain view. Most were hidden off to the side closest to the beverage machines by the drive up window. Delivery service drivers came to pick up orders, but the employees just didn't seem happy. When my order was ready, the employee said she needed to get my beverages. Almost out the door, I realized my order was still incomplete. I returned to speak to a different employee and I felt like she didn't believe me. She said she needed my receipt or order ticket to verify my order. Fair enough. But, when she handed me the missing beverage, she walked off without handing me a straw. So, had to ask another employee. Just unnecessary. I could have easily reached over the counter to get it, but was being polite and asked. So based on my experience, this location is lacking the friendliness I've received from other franchises. Please improve your customer service. read more

Chick-fil-A - Fast Food Near Me - West Covina, California

Shout out to the amazing person named Steph!! :) I've been having a really rough week, and she made my morning. Thank you for reminding me how beautiful people can be. Everyone here was extremely kind, respectful, and doing their best. To those of you complaining about attitude and service, ya'll need to experience working in food or retail for a year. I guarantee you a kind voice goes a long way. In the words of The Storyteller Co., "Never let anyone who cannot bear your pain make you feel you are unbearable. Not everyone is capable of walking with you, but that does not mean you are not worthy of belonging." Props to the workers here knowing how they deserve to be treated, you are allowed to be human. read more

Always getting the orders wrong in the drive thru! Hopefully I never have to return to this place!

Great customer has been consistently excellent each visit. The food is always hot, crispy and delicious. My customized orders are always made to order without hesitation and done in a friendly manner. Location is right off the freeway and easy to navigate. read more

Waffle fries is so good. So many crispy surfaces but so creamy inside. It's like eating multiple fries with an easier mechanism. Chicken sandwich is nice too. Not my go-to chicken sandwich, doesn't have the crispy aspect to it. But it's real chicken meat and it's tasty. Don't get the peach milkshake. It's way too sweet. Undrinkable. Staffs here are excellent. They are nice and attentive, unlike any other fast food place. Drive thru lane is long but dine in inside is packed too. Pick your battle. read more

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This Chick Fil A is across from the West Covina Mall, which took over the old Elephant Bar location. Because there was a line through the drive thru (when is there not a line at the drive thru at any Chick Fil A... besides Sundays?), I opted to park and go inside. I was greeted by a few friendly employees when I walked in and on my way to the register. I ended up ordering: Chick Fil A Chicken Sandwich, $4.99 prior to tax- Tasty fried chicken sandwich, can't go wrong with what they are best known for. But their chicken patties are always oily so I have to drain mine on a napkin before I eat it (I know I am in the minority here but I don't mind doing that). I was surprised to see that I only had one pickle under the bun. I think that seems to be the only inconsistent thing from one location to the next because I have seen 3 pickles under my top bun and have also have seen 2 pickles. Anyways, this sandwich was tasty and the bun was buttery (please note that you can ask them to omit the butter on the bun, which I have done at other locations before). ----------------------- (Total= $5.46 after tax) Service was very friendly and am surprised to see that the overall rating for this location (at the time of this review) is 2.5 stars. I came here last Monday, around 8:05 pm, I suppose when the dinner rush has already passed. If I was in the area, I would come back to this location. Please note that currently there is a Yelp check in offer for a free chocolate chip cookie. read more

Chick-fil-A - Chick Fil A Chicken Sandwich, $4.99 prior to tax ($5.46 after tax) - Fast Food Near Me - West Covina, California

On a Saturday morning in July, I was in the West Covina area and preorder my food for pick up. The drive thru line was really long. The regular parking had some cars there. I went to allotted time and went to pick up my food. It was nicely packaged in my bag. If you check in via Yelp, you get a free cookie but this one lady order alot of food and I didn't want to wait. read more

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This is probably the only Chick-fil-A where I've come across an extremely rude cashier, in this case. 5/29/25 order number 5113210 cashier Alyssa. Alyssa never said a word to me during our transaction. I think she was bothered because I counted change to give her the exact payment. I don't know what her hurry was. My food wasn't ready. I thought that was odd. Handed over my food, gave me my soda and I couldn't leave there fast enough. No need to interact if she don't want to, but just felt very rude And made me uncomfortable that she would be mad at a customer for nothing read more

The most terrible experience ever 04/19/2025 at 9,30 pm we went there for the first time at the theater we decided to have some chick fil A as all restaurants are closed we went to drive through we order grill chick nagg and chicken sandwich we got in the window the lady said ok just park in one spot I'll bring your food in minute we said ok not bad we stay there forever so many cars are driving around picking up tgere food I walk into the lady asking where is my food she said needs more time so I ask her why all the cars after as got there food only ours the weird answer was some food need a lot of time ,really a sandwich and couple nagg need time I was so made I came back to cancel the order until I saw the other girl finally bringing it with no even sorry the worst experience ever had in chick fil a read more

I wanted some chicken for my snack. Had to Yelp the closest Chick-fil-A which was 2 exits away. Whoever developed this parking lot should be reprimanded. Cars were backed up out of the lot trying to enter. It was slow going so I got out of the car to go in while hubby navigated entry. The place was mobbed with customers. Lots of worker bees but only one register was open. The line did move though. I ordered their 8 piece broiled chicken pieces. I had some difficulty checking in on Yelp. By the 10th try I finally checked in. I noticed there was an offer for a free cookie. Who doesn't like free? By then my order was already in. I went to the register asking if I could claim the deal. They told me I would have to go back in line for it. There were at least 8 people in line so that not an option. I got my order and left. I discovered they forgot my sauce but I was not going back. The chicken bits were tasty. Not sure it was worth the hassle and crowds. The drive through was 15 cars deep. read more

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I went through the drive-thru during a busy rush. Even though it was hectic, I was greeted with a smile and welcoming tone by Francine. The food came out quickly and tasted very good. It tasted so good I forgot to take a picture. Will definitely be back to this location! read more

Staff is usually nice and accommodating but today the woman who helped at the register, Francine, was really rude. Food was alright.

i was already halfway through my bowl when i saw hair in my food :( it was really long too kinda gross read more

Chick-fil-A - Chicken Hash Brown Scramble Bowl - Fast Food Near Me - West Covina, California

Didn't like the service and don't appreciate the false advertisement if the sauce is so expensive then don't advertised it. read more

Chick-fil-A - Just got this Honey Pepper Pimento Sandwich w/ Spicy Filet did not look like the photo on the menu call this false advertisement. - Fast Food Near Me - West Covina, California

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I loved the service from Nathan, I really appreciate how friendly and helpful he was. His smile was so gracious and he blessed me with his presence. It was definitely his pleasure read more

So I go through drive-thru at this Chick-fil-a on Vincent quite often. This time, Friday 12.20.24, I drive up and a young gal name "Connie" came up to the window. I said hello and offered my name. She proceeded to take my order which is always the same, a cob salad with the chicken on the side (mind you, I eat it for lunch so I like to have the chicken, which is hot, on the side until I'm ready to eat it and I'll put it on) and they always accommodate. This particular time, "Connie" said "ok, filet on the side." I said "no, I don't want a filet, I just want the regular chicken for the salad on the side. " She cut me off and said, "ok 5, 8 ,10 piece?" I again said, "No, no, I just want the regular chicken amount for the salad on the side." Connie started to get irate, and cut me off..She said, "we can't do that." I said "the chicken can be placed on the side, I get it this way all the time." Now she's getting all pissy and started to talk over me. I then said, "never mind, just put chicken on the salad." She said, "I am not going to take you order, you don't need raise your voice!" Who was raising voices but Connie, she gets on her little mike and makes the announcement loud, "I can't take her order in the red car" and walks away...WTF?? I'm the customer right? All I wanted was the chicken on the side PERIOD!!. How hard is that? So being that I was stuck in line I waited and drove up to the window. The young lady there was more than accommodating and apologetic about the chicken on the side. I mentioned to her if the manager was there and she said she was the manager. I then spoke about Connies behavior to a customer, she said she would talk to her.. NO, she needs to be retrained properly for customer service and I wanted to follow up with another manager, higher up!! But no, no email on the receipt, so here I am on YELP!! Bottom line is "Connie" is young and is definitely in the wrong job and needs to take a sensitivity training class. I never raised my voice and I was cool, actually I was on my way to work and this is my regular, once every week or 2 week stop. I see the turn over at this place quite a bit, so I guess hiring at the bottom is a bit of a desperation now.. read more

I came here to claim my free angel Chik-fil-A sandwich. This location was pretty clean and pretty quick! I ordered my meal to go with waffle fries and they had my order ready within 5 mins of me arriving. The staff was Uber friendly to me and even hooked it up with a lot of sauces! I would come back to his location anytime! Very speedy service! read more

This location is ALWAYS busy!!! It's kinda crazy. They recently sent me a free breakfast sandwich and the free regular sandwich (via the app). So I decided to stop by on the way to work to redeem my free breakfast - there was already a line at 7:20AM. The food is okay. I honestly don't think its worth the long lines. However, I did recently discover their Market Salad (I get it with the grilled chicken cuz its lower in calories) and it's surprisingly very good. I've since gone back a couple times just for the salad and they had a Yelp check in for a free cookie. Still not worth the long lines though lol. read more

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Hmm.... I always love chick fil a, and they always wow me with their service. But ... but today.... Hell no!! I felt like I came to yoshinono or mcdondon place!? What's going on here. I understand it's a raining day, they had the raining coat on and it's annoy and bothers them, but at least give me a menu to look at. I pulled up on drive through and wanted to order, she asked me what I want, I said I don't have menu on me, can I see the menu. She replied "I don't have menu here." And I look at the behind there's a laminated menu there !!! I said is that a menu, then she said "oh yeah!?" ‍ that already killed my mojo to eat here. I'm looking at menu and I can feel that pressure from her, she's not saying anything but I can feel that she's saying hurry up!!! So I just order some nuggets to try. After that, she kinda rolled her eyes and went to next car!! Wdf is this service yo~~~ this place totally destroyed my love of chick fil a . I wouldn't come back here now. Man~ yo all spent that ads to show ur service but this lady in black doesn't wanna work here. I'm just saying ~ if u want her to be out there, that's 0-1 star max there for ur whole day service. Bring back that Murrils service !!! He's the man!! I gave all chick fil a 5 stars except this nasty one here. I can tell why so many bad reviews here vs. other locations now. Yup. Nasty service. She totally kicked me out of this location from now on. read more

Chick-fil-A - She just kept talking too. Give me the freaking menu to order lady!!! Are u expect me to memorize all ur menu or what? - Fast Food Near Me - West Covina, California

Workers at the drive thru were so incompetent. Went to window to pick up my order and lady at the window said my card was declined upon taking my order. I paid twice because her reason was " there's two Lexus cars" really!? Then to make things worse the lid on my drink wasn't secured and spilled in my car! I should've just went to In-N-Out read more

Another great experience at Chick-fil-A! Went inside, sat at a table and ordered my meal from the Chick-fil-A App. Food came fast, accurate and with a friendly smile (and a my pleasure ). Food hit the spot Definitely recommend! read more

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