Terrible customer service. Orders incorrect and so slow to get people through the line with constant issues at the location. Website to make complaint doesn't work so you end up calling which is worthless. So many people working yet cannot complete a full order timely. Missing items or wrong orders only to be told come back which isn't helpful if you get breakfast and by the time you get back breakfast has ended. Request a call back but that has yet to happen. Don't order in the app before breakfast ends unless you plan to have enough time to get through the excruciatingly long waits because you won't get breakfast even if ordering 30-45 minutes before breakfast ends. You have to be thru the line and to staff before it ends or you won't get your order and instructed to call corporate about a refund. Corporate is slow if you can wait long enough to get someone on the line and gives same story oh it's the app sorry. Staff at restaurant blame everyone but the people working and are no help. Rewards deducted and watch your credit card as you may get charged twice for one order and have to dispute one of them. No concern for customers - underwhelming and disappointing. Chik fil a is no longer quality service or food. read more

My all-time favorite place to stop when we travel on the road. The app is so easy to use to order and you build up reward points that you can use to get free things on the menu. They also offer you a special surprise for your birthday. I got a chocolate milk shake with cherries in it. We ordered, went through the drive-thru, got a food as ordered and we were on our way. Very friendly staff. read more

See all

7people fixing food why is it taking for ever for simple three items. Than come to say after two people came to me no order there Really???? I'm starting to hate door dashing for this reason read more

Chuck-fil-a is known for their great service and this location was no exception. Cheerful friendly counter staff. Food delivered to table promptly. While waiting for my lunch, I observed how fast and efficient their multi lane drive thru was working. Finally, the food was excellent. Just as I expected. read more

Fast, clean & friendly. Great food too. Ate in. Staff was cleaning tables quickly. Looked newer inside & outside.

I'm amazed at how fast the service is and the staff is always so nice. Great salads, lemonades, and chicken nuggets.

Very poor parking lot design, restaurant offers curbside pickup but when using the main marked entrance you have to.sit in the double order li wand cannot go around other cars due poor parking lot design. Please don't offer services that you cannot fulfil timely If you have to place staff in the parking lot to act as traffic guards there is a problem I also ordered curbside for the quick convenient service and dont think I've ever waited so long for food that was ordered ahead of arriving Very disappointed in this location plus it was the first visit, possibly the last read more

Chick-fil-A - Terrible parking lot design - Fast Food Near Me - West Columbia, South Carolina

We went through the drive through and ordered the 12 count chicken nuggets, fries, and lemonade. The food was hot and fresh. Our service was quick and professional and the establishment looked clean and welcoming. read more

I got a Grilled Chicken wrap that was 99% lettuce and 1% chicken, and when I got an order of nuggets to replace it, it seemed like the nuggets weren't even done all the way or had been rushed through. Not enjoyable at all. Service was good, considering the food. read more

It is very rare that I go into a Chick-fil-a and have a bad experience. This location is no different. When I arrived with my family the first thing we always do is go to the restroom to change the kids and wash our hands. Both bathrooms were clean and maintained which sets the tone for cleanliness for the rest of the restaurant. They have everything you would need to accommodate young children, but what really set the experience apart was the staff. While we were sitting and eating our meal one of the staff members (Conshetta) who was on break eating her lunch engaged conversation with my children and I. She had a wonderful and positive attitude and brought a new and refreshing experience while eating at a fast food restaurant. Chick-fil-a has yet to disappoint. Keep up the good work and thank you Conshetta for a wonderful experience! read more

Chick-fil-A - The outside of the restaurant. - Fast Food Near Me - West Columbia, South Carolina

This Chick-fil-A location seems to be getting some bad rep but I had a pleasurable time eating here. First off, I was very impressed with how efficiently the drive-thru line moved. They do not seem to have much of a parking lot to work with but I was able to get my food very quickly. The staff was very kind along and patient which made for an easy ordering experience. The food was also delicious and up to most Chick-fil-A standards. All in all, everything was working perfectly about this Chick-fil-A and I look forward to visiting again soon. read more

I have never been disappointed by a Chic-Fil-A until now. This restaurant was dirty for my visit, and they were puzzled for 5 minutes about my simple mobile order for an ice cream cone. I was asked about my order twice by one young gentleman who just kept wandering around with a confused expression. Thankfully some other young gentleman took charge and solved the problem of my complex cone order! read more

This location is a hit or miss more times a hit though if you come at the right time. The people are friendly and the service is steady depending on the crowd at the time. I've only had my order wrong a few times and they've been happy to fix it. I'll continue visiting this location. read more

Chick-fil-A - Joining the drive thru - Fast Food Near Me - West Columbia, South Carolina

The staff were friendly. The hospitality director was helpful when one of my kids was requesting something she stopped what she was doing and grabbed it for me. The food is always good at CFA and this restaurant was clean! read more

Normally this restaurant has great food and pretty good customer service. But when they mess up your order they do not like to accommodate their customers. My family eat at this restaurant almost every Wednesday. A couple week ago they left off an eight count nuggets. We went back to show them the receipt and they acted like it was OUR fault that THEY messed the order up. After a long wait we got the nuggets and talked to the manager on the phone but she never did anything. Tonight we got our order and when we got home we saw that they forgot 1. The dressing for my salad. 2. The cheese that I added to one of the sandwiches. 3. Most of the sauces that I asked for.( I get that they are free but they normally are pretty generous) Also the wait was super long tonight and most nights and food was pretty soggy. I feel that this chick fil a needs to have better customer service and accommodate whenever they make mistakes. read more

Service was disappointingly awful here. I love to order online and pick up as it makes my road trip pit stops quick and painless. Picked up my food, and while my actual items were in there (nuggets and fries), I got the wrong size drink, no sauce, no napkins, no straws, no condiments...nothing. I approached the counter to patiently wait for acknowledgement before asking for the sauces, as they are kept hostage behind the counter so you must ask the gatekeeper before procuring said sauce. Four different team members looked at me, but not one asked if I needed anything or if I had been helped. The young lady that gave me my order - busy at the other end. The young guy in the chef coat that said "trainee" - filling his drink and then went to the back of the house A young front counter staff? - he's on his lunch break And what I assume to be a manager-type due to her fancy shirt - she's busy trying to figure out why the middle register won't ring things up. So as the line starts building with families (apparently I came at the wrong time I guess?), I abandon all hope and retreat to my bag of lonely chicken nuggets. Thank god the straws are at least out for me to get. read more

Fast service and friendly people. The drive thru line was relatively long but I got thru it quickly. The people were extremely friendly. The order was correct and the chicken biscuit was good. This is the kind of service you hope all fast food restaurants can provide. read more

See all

Horrible customer service. Please be more specific about your COVID regulations concerning use of your restrooms. As a person with medical conditions, I need to know if a restroom is immediately accessible or not. Also, your employees are not wearing masks inside your establishment. read more

Chick-fil-A has always been a favorite of mine for lunch. It's been a long while since I've had there breakfast. unfortunately I can't say much about the chicken biscuit this morning, other than it was tiny, dry, and like eating a piece of rubber! It definitely wasn't fresh! It was like 7:00 am, chicken biscuits should be piping hot and fresh. Not cold and old. Ridiculous! The two stars is for the coffee which was great. Get it together on the breakfast please! read more

Very slow drive through and not even crowded. I'm late for work. 12 minutes and STILL WAITING??!!!

I love Chick-fil-A. I would have to say it does disappoint that the drive thru is so much slower now. For a long time there were 3 lines in the drive thru at this location. Now it's essentially 1 lane with dedicated app/online lane. Service takes a very long time now and we don't always know we want to stop by ahead of time. read more

Ordered plenty of times but never got the food delivered inhand and always left it on my front porch. Didn't know they did that so waited 2 hours to get my food, when I went to go check it I found the food on the porch it was colder then a freezer also tipped properly and did that. read more

DREHER ROAD/AUGUSTA HWY West Columbia, SC One untrained person (unfamiliar with how to enter order onto tablet) taking orders outside, lane navigation chaotic and confusing (lane issue ongoing). Line moving at a McDonald's pace. After 15 minutes, told by irritable older man at window/door to park, citing short staffing instead of apologizing for delay. Waited another 8 minutes there. I've been noticing gradual decline in staff professionalism/appearance and a slower line for a few months. Not sure what's going on but hope they can regroup. For years this location has been worthy of awards, and I even joked during the pandemic that they should have had Chick-fil-A dispensing vaccines. Fingers crossed that these good folks get a second wind! read more

Great salad ....you will like this place. Try the avacado lime ranch dressing. $ 10.07 tea and all. I will be stopping here again. read more

Chick-fil-A - Fast Food Near Me - West Columbia, South Carolina

Not sure if there's new management here or something but I'll NEVER come to this sorry ass chickfila again. Staff is rude and disrespectful, they refuse to give you sauce when you ask on NUMEROUS occasions. I would rate this 0 stars if I could. Very sad, a year ago this place was the best chickfila location in Columbia (in my opinion) today, I decide you permanently have lost my business (0 out of 5 star rating) read more

Don't let the rating fool you; I have received good service and food every time I go! My go to Chick-fil-A

I love Chick Fil A. This one is a little slower than the others. The one on Garner Ferry rd wow. The parking lot was pack I had to park in the Lowes parking lot. I was in and out in less than 5 min. Here there where maybe 8 people in the restaurant and it was in and out in 14 min. To the good part the food at chick fil a is awesome. I love their tenders and chicken biscuits. My grandson loves their salad. The people here were very friendly and as with all of them the restuarnt was very clean read more

This is by far the worst Chick-fil-A I have ever been to. The people here are rude including the workers and managers. They over charged me for something and I called to inform them about it, to which they responded that I could either turn around or they'd send me something, since I'm from out of town I asked them to send me something since I was only coming through town. When they did send me something what they sent wasn't even full value of what I payed. Then a few weeks later I went back down here and since it's the closest Chick-fil-A to where I was visiting we went back there, to which the girl who took our order was rude and had an attitude, they also served melted ice cream. I have never had such bad service or met such rude people, and for them to be a Chick-fil-A and have great ratings, they sure didn't live up to expectations. read more

Despite 2 long drive through lanes, the service is super fast. I downloaded the app and I will use it next time.

Quality has gone down so much ever since the remodeling smh. Took a minute to be noticed to order as we stood there & register person was busy conversing with other employees... other employees even saw us standing there & didn't even hint that there were guests to take care of. My fillet on the sandwich was overcooked & dark, looked as if the grease was do for a change as well. I've heard things about how quality had gone down since the remodel, but hadn't been since before the reopening. Friend of mine waited 20 minutes in the pick up spots outside during this pandemic. He ended up going up to them asking for his order. Handed it to him & didn't even apologize or offer to remake the meal. This is probably the worst location in the Columbia area. read more

Usually, these guys are great, but tonight was an exception. My waffle froes were lukewarm at best and my chicken wasnt much warmer. I was given Polynesian sauce after ordering honey twice. This is the first time ive had issues here, so i may be updating this review soon if the service improves. read more

Chick-fil-A - Lukewarm chicken and fries - Fast Food Near Me - West Columbia, South Carolina

First time coming to this location and never again. Terrible traffic no where to even park for curbside orders and I got here 23 minutes ago and still haven't gotten my food or been attended to. Also I'm trapped in my spot bc of how much traffic there is. Not worth it at all. I literally can't even leave if I wanted to. This is ridiculous. read more

I order through the app and use the express lane to pickup our food. Service is always great and we get our food quickly and correct.

This Chick-fil-A deserves 10 stars. They're always so fast and friendly even when they're busy the foods always hot and delicious.

Not a chick-fil-a person all things considered. Normally only go if I have a gift card or coupon. This location is one of the worst as far as speed of service. You will always be waiting in line for an unusually long time. For $13/hr fast food job, I expect snappy service, not to sound like a diva but dammit you have an amazing pay rate for your job in this area... act like it. Went one time and the line inside was filling the queue, there were two employees taking orders, one of them disappeared and decided to clean the dining room. I almost left. The food quality here is also 'meh. Compared to other stores, I'm always disappointed by the fries here. It's like they're undercooked. It always looks busy because people will wait for 20 minutes in the drive thru, but the inside is always mostly empty. Maybe if people parked there car, ordered, ate in 10 minutes and got on with life we wouldn't have so many health problems in this country. Casual observation from a fried. read more

I'd give my pinky finger for a CFA Market Salad if I was hungry enough. It's delicious and I buy it often. However, 5/6 times that I buy this salad it is FULL OF LETTUCE RIBS. It's as if they take the leaves off for the sandwiches and use all of the bitter, watery ribs for the $8 salads. Not to mention I have now for the second time ordered cookies and have not been given them. Thanks, chick-fil-a. read more

Chick-fil-A - ows a salad in a plastic container - Fast Food Near Me - West Columbia, South Carolina

I love Chick-fil-A but the service here was disappointing slow. Our order followed the same. The fries were luke warm at best and the spicy chicken sandwich was a regular chicken fillet. We had high hopes for this Chick-fil-A but was let down. read more

Probably my favorite fast food go to! If you ever eaten at a Chick-fik-a you know what I mean when I say delicious! As excepted food was good, hot and fast. Staff is always friendly never been in a chick-fil-a that hasn't had a good staff. read more

Chick-fil-A - Menu - Fast Food Near Me - West Columbia, South Carolina

See all

Love Chick-fil-A!! Looked for a chick-fil-A all the way from Ashville, NC to Georgetown, KY! Found one and got the original sandwich with extra pickles. It just melted in my mouth .........YUM! read more

This is the worst Chick-fil-a in the Midlands I've been too. I've had multiple bad expereinces at this one. Here are a few mishaps: * Breakfast burrito forgot the chicken * Breakfast burrito all the chicken on one side of burrito instead of spread through out * ordered fingers got nuggets * ordered large fry it was half full * ordered spicy sandwich and got regular * ordered diet lemonade watch them fill with regular. sent back * used app and it took almost a half hour to get my food I'll be driving to a different location from now on. As you can see I love chic-fil-a and this is the location closest to my house. read more