I've enjoyed plenty of chick fila locations but unfortunately this one disappointed me... while the food was good, I normally like to rave about how family friendly chick fila is. Not the case here. The play area was busy, and filled with children - many over the age of 3, although the signage specifically says "toddler play zone, 3 and under". My 18 month old loves to normally go up and down the slide a few times, but this time it was nearly impossible. And it ended with him being knocked to the ground by a blatant 5+ yr old... at other locations I've seen managers monitor this and encourage older children to at least act appropriately especially when there are small children present. While this may fall on the parents it also falls on chick fila for not enforcing their "rules". End of story, we won't be back and I wouldn't encourage others to present to this chick fila. read more

Staff at this location are on it and the restaurant is clean. The food was presented nicely and it tasted great! read more

Chick-fil-A - Chicken Shop Near Me - West Allis, Wisconsin

I always have a positive experience at this chick-fil-a. Except when the order-taker corrects me when I ask for "cheese fries." They don't have cheese fries, they have fries and sides of cheese ok!! Anywho, my husband and I usually hit the drive thru, but we dined in for the first time recently. I love that the high chairs include disposable placemats for kids! I forgot to pack one for my son but chick-fil-a had it handled. Our food was fresh and delicious as always. Two employees checked on us during our meal, offering refills and asking if everything was to our liking. The dining room was clean and bright. My son loved his chicken nuggets :) read more

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Forgot my cousins chicken sandwich and put the wrong cheese on it after that! Why do places always do it to me? Happened on 8/12/25 read more

Chick-fil-A - Chicken Shop Near Me - West Allis, Wisconsin

Amazing service. Sweetest ever and went out of their way to ask if my dog would like a pup cup too

Stopped in a for breakfast biscuit and I was so surprised that the filet was less than half the size and thickness it was that I've ever seen! Didn't get to take a pic as o was in a shock and it was gone on a few bites . I understand rising food costs, but this was more of a sample than a breakfast sandwich. read more

Always great service and smiles all around! We went through the drive thru and moved quickly and recieved our great food! They made sure we had enough sauce and napkins. Great, quick breakfast read more

Chick-fil-A - Chicken Shop Near Me - West Allis, Wisconsin

Talk about rude people when ordering and very sloppy made food. The sandwiches are such a mess.

Went through the drive through. When you pull up and see the long line you at first want to turn around and go somewhere else. What I like is the portillos concept they do now with having people Take your order outside. Speeds up the process. My girlfriend and me go the spicy chicken sandwich meals and the frozen lemonades. Love love the frozen lemonades. Please please don't ever take that off the menu. Yummy. read more

Needed a little nosh while running errands. Was hoping it was peach milkshake season but it was not. They have a watermelon mint drink in milkshake form but I tried it in a drink and didn't enjoy it. Dined inside as I enjoy refills. The restaurant feels small inside but I think it's because I was eating during the lunch rush. One of the teammates was super helpful and anticipated my drink was low and offered to refill it for me. This is the closest location for me and I will make the drive when I have a craving for the buttered bread chicken sandwich. read more

Ordered catering and the service was exceptional. Jermaine was nothing but helpful and polite. Definitely ordering again in the future.

I just don't get it and my review is to reflect Chic-fil-A in general. I mean c'mon it's just a chicken sandwich. I really can't tell the difference from one processed chicken patty to another. Chic-fil-A is doing something right though because they just seem to have a cult like following. We stopped here before hitting a Brewers game. There was about 10 cars waiting in the drive thru and only 2 occupied tables inside so we went in. A relatively clean fast food restaurant. My 14 yoa son would say 5 stars all the way, but I just can't do it for processed chicken. I do like the waffle style fries. My son also liked the eco friendly garbage cans that automatically compact the trash put in them. Keep doing what you're doing Chic-fil-A because it seems to be working for you. read more

Chick-fil-A - Chicken Shop Near Me - West Allis, Wisconsin

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This location didn't greet you like the other locations that I've patronized plus the counter service was very slow for being the only customer in the lobby. Food portions for the Greek parfait was larger than other locations which is a plus. Employees didn't seem as friendly read more

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Unbelievable guy at window says 14 dollars i was like i ordered on the app and then he preceded to hand me a bag and on that bag said my name and order so i drove off then i get home to find 3 fries in my bag and just sauce no chicken sandwiches that i ordered and the kicker is i used some of my chick fil A points to get some food. So not only did they f my order up but they took my reward points. Like its fast food people it isnt hard to check the bag and order before you hand it off. read more

Chick-fil-A - ows a red and white drive thru truck - Chicken Shop Near Me - West Allis, Wisconsin

Super clean restaurant. They have a play area for kids. When was the last time that you saw that in a restaurant? The staff were fast and efficient. I was surprised to see that that there was no one inside buying food. The food was consistent and on point. We had a big order and it still came out quickly. Well done. read more

Chick-fil-A - Chicken Shop Near Me - West Allis, Wisconsin

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While stopping at Khols I saw the drive through was nothin like the Brookfield location with a double line of cars backed up to the entrance of the lot that I drove past a couple hours earlier so I stopped. I don't eat chicken sandwiches that much because I find them kind of boring and right up there with chicken strips, the last things on a menu that I would order but Chick fil a has a nice offering. I like the spicy chicken deluxe version which is probably going to be the only chicken sandwich that I order. The sandwich itself is fairly simple with a spicy breaded chicken breast, toasted buttered bun, leaf lettuce and not that iceberg crap, tomatoes, pickles and pepper jack cheese. The spicy chicken breast is always cooked perfect, tender/juicy with a nice little heat finish which is mild for my taste and I would like to see an atomic version for those of us who like heat. The bun is one of those lighter ones and not the dense kind that I hate. The toppings are always fresh with the green leaf lettuce that is the perfect sandwich lettuce for me. I'm a little slow because everyone keeps telling me to get the Chick fil a sauce and I keep forgetting because I'm not dipper or extra sauce eater to start with but today I remember just before I drove off, 60 cents for three. The sauce is tricky because it starts with a smokey BBQ flavor and finishes with a sweet tang that fools your taste buds because it doesn't develop into a full BBQ flavor but rather a tasty mayo thing, this was so strange because at the first nano second of taste you thought you were heading into BBQ sauce land and you end up on the other side of the world. I guess it's a style of BBQ sauce that's not native to this area and probably from where the franchise originated from, you know my theory on BBQ sauces, they are like a-holes and everyone has one. It's funny that no one ever said that it's Bbq sauce so I expected the complete opposite, what's wrong with people, it's not magical, it's BBQ sauce. Overall I'm not a fan of the breakfast menu but I do like the chicken sandwich options as a nice change and the sauce was interesting but since I'm not a sauce/dipper I will probably not order it again. When I'm in the mood for a chicken sandwich this is probably going to be my go to place because it's always moist/tender with simple toppings. read more

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should'nt even deserve a one i looooove chick fil a and all but there was just 2 small problems they gave me dr pepper instead of root beer and when i asked for no pickles on my chicken sandwich and I got pickles so be aware of chick fil a and this was the worst thing that fast food places have done to me. read more

I wasn't always a chick-fil-a guy; I just never got what all the excitement was about. I had tried a chicken sandwich, and I thought it was just another chicken sandwich. Then I tried the spicy deluxe, and boy was it good! My theory is every person has a sauce for them at chick-fil-a, and until you find that sauce, you'll never fully appreciate the place. The big one for a lot of people is the chick-fil-a sauce, and while I liked it, I wasn't in love. Then I had the Polynesian sauce, and at that moment, chick-fil-a had another fanatic. This location was nice, but the business model behind chick-fil-a ensures that every location is nothing but a great experience. Highly recommended any location, and if you're not a huge fan, find your sauce before you give up on it. read more

Smashed hash browns like who does this in 30 years I've never gotten smashed food given to me like I won't be returning to this location Ice cold food I was the only customer there and got shit on read more

Chick-fil-A - I didn't know it was called smash browns cause I got a brick of smashed hash browns ice cold - Chicken Shop Near Me - West Allis, Wisconsin

Amazing food, great customer service. One of the workers came to our table to re-fill our drinks and throw away our trash. Highly recommend!

I wish there was one closer. Anytime I am within 5 miles of this place I stop. Drive through is always full but is fast. And my order is always right. Love the chicken nuggets. They are the bomb. Real chicken. Family likes the sandwiches. read more

An incident occurred that appalled me. A customer started cursing at me and my kids with in appropriate slurs and asked me to leave the store Scaring my kids. One of my kids Diagnosed with autism. She yelled and scared them without a justifiable reason other than she felt I don't belong here. Furthermore, management did nothing and pretended they are not aware of it, then claimed nothing happened. I find it disturbing that a business will support such behavior. I extend my thanks to witnesses that were around and came for support and the West Allis police that were nice to me and comforted my kids fears. read more

I was encouraged to move forward before checking my bag to make sure my order was correct and surprise it was not which I found out when I got home. I was not given everything I ordered and as a new west allis resident I am not going to be returning to this location read more

Favorite Chick-fil-A in the area!!! I go to chick far more often than I should but this one never fails me! No matter how long the line is I'm through it in less than 5 minutes, my food is always fresh and the customer service is top notch!! I will continue to come back BECAUSE of the way I'm treated everytime! So efficient and so yummy!! read more

Incompetent staff. Ordered takeout and got home and they messed up the order and forgot a complete meal..... My wife has celiac so she informed them she has an allergy. We got home and they gave her fried chicken not grilled. The red flag sticker (for an allergy) was on my sandwich, which was not GF. They also completely forgot a wrap that we ordered as well. My wife had to drive all the way back there and they acted like it was a simple mistake. Not taking an allergy serious is NOT a simple mistake! Questionable if we can trust this locating anymore. read more

Ya make sure Delivery drivers are use a bag in the restaurant I seen some many with no bags yes people do watch and hear this is why I wouldn't use the delivery service at all read more

Order wrong 3 visits in a row with no signs of ever fixing the issue. Always empty promises that things will be better next time. Horrible customer service and totally off brand for Chick-fil-A. read more

Clean, quick, and responsive. My husband and I live close to this location, so we grab a to-go order just about once a week. I have been continuously impressed with the quick, consistent service. Even during a busy lunch rush the drive thru moves fast. The inside of the store is very clean. The staff, including management, regularly walks the floor to ensure all the floors and tables are spotless and the condiments are well stocked. And when the off-moment happens and something is less than perfect, management is quick to step in and make it right. Impressive for a fast food chain, to say the least. Pro-tip: Get their app and earn freebies when you order and pay using the app. read more

Today I ate at the Chick-Fil-A West Allis Center for the first time. The restaurant was clean, the associates were friendly, and the service at the counter I received was prompt. That said, despite being very friendly ,the service counter, was extremely disorganized. My receipt says 11:42 and I ordered a grilled chicken sandwich and a strawberry lemonade shake to go. There were four other people waiting on to go orders. At 11:51a, my order was given to another patron who was confused as they received the wrong sandwich. At 11:53a, while the other customers were waiting in line to talk to an associate, I asked them what was in the bag they had. The five of us at the Pick-Up counter sorted out that they were given my order, which they gave me so I could leave. While we were sorting out who the bag belonged to, a woman who went through the drive through said she was missing three salads and a couple of large french fries from her order. The other four patrons, plus the woman in the drive thru, were there before I was and I have no idea how long they waited for their order, but I know that the length of time that I waited is unacceptable for the simplicity of the order and the few diners in the restaurant and the drive-thru corral. I'm glad that the other patrons were honest and checked their order so I could leave and go back to work, but this desperately needs to be worked out in the name of a consistent, reliable, customer experience. I won't be eating here again for awhile. read more

As always this place does not disappoint. Consistent food quality and consistent quality customer service.

If you want GOOD chick-fil-a food and costumer service SKIP this location and go to Greendale 76th street Chick-Fil-A instead!!!! Totally worth the extra 10 minute drive. Long wait here, bad service with attitudes and cold fries. read more

We don't deserve Chick-fil-A. How is it possible to get a white meat chicken breast so deliciously perfect every single time? Friendly doesn't even begin to describe the staff. The kids area is cute and nice. The restaurant is clean. Everything is delicious. read more

I am very upset with the service. The problem, the food was hot, tasty and delicious and made me want to go back for a second breakfast sandwich. You can't ever go wrong with this Chick-fil-A store. I think the employees of the store should go and train the employees at the store in Pewaukee. read more

I love chick but the last 2 times I've not been impressed. First I wanted to double check my order was correct and before I could finish the employee completely cut me off and assured it's was all there,but when I got home I was missing a sandwich! Now my second and most recent stop, I'm ordering from drive thru and after I order I ask to have total repeated and still couldn't understand the employee. Now I'm just sitting wondering, can I drive up? I wasn't told too, and I'm waiting, nothing from the speaker like no one is there. So after I finally figure I should drive up, employee looks at me like "hello, money" and I reply " do you have the correct order? And what's the total? I couldn't hear you?" After I've got my food I have to asked for sauces, but only given 2. I'm sorry but I've never had service continuously get worse with each visit, chick was always know for great service not continuously worse, having to double check everything is correct and beg for contaminants. Unimpressed Chick-fil-a, west allis Customer order number (732263) So you know I didn't make this up I've proved with order number read more

On October 28, 2019 at 7:08 pm The girl in drive thru was difficult, she was busy chatting and not working and we asked for Chick fil a sauce and she was mad rude about it. I obviously asked for extra so she gives us 2 for the 3 large fries we have. Then she drops one onto the floor and like wouldnt give us another one, so we were left with 1 for 3 large fries like aren't they suppose to be extra nice since it's a christian based restaurant? read more

Chico-Fil-A is a fun and delicious fast food restaurant. The employees are always friendly and polite.

I went through the drive thru and ordered a simple chicken sandwich with chick fil a sauce. I realized the sauce wasn't in the bag so I went back through the drive thru as it was pouring outside I waited patiently for the other cars and I got to the window and just asked for chick fil a sauce and she rolled her eyes handed me the sauce and then closed the window, that wasn't very cool but the chicken samdwhich is good. read more

The atmosphere in this establishment was quite delightful! The workers were diligent in taking orders and the delivery and order of food items. The cashier was very friendly and called me and my date cute #hoco2019. The number 2 meal was quite scrumptious and made my taste buds tingle. The number 2 meal (as mentioned above) was a Spicy Deluxe™. The flavors of this food collided perfectly in line with each other. The perfectly crisped exterior and deliciously moist interior combined into the perfect sandwich. The fries were truly exquisite and perfectly crisp. The Chick Fil A famous original had a splendid tangy start and a beautiful smooth finishing taste. The ice was frozen perfectly and it tasted just like water! Amazing restaurant would go to again! read more

Jackie is awesome, I believe she is a shift lead or manager I just know she has the most amazing and sincere attitude along with great A++ Customer Service. I have been to this location ten times so far and each time she has greeted me. Always smiling, never gives me any problem when I pick up ice for my wife who is always chewing ice. She has suggested a meal. On more than one occasion for us to try, each time it is absolutely amazing. Please hire more people like her, we would actually be disappointed to come on a day that she was off it just wouldn't be the same. ‍ read more

I love Chick-Fil-A, but this store in particular had a rude manager named Rachel who acted as she new what was going on and didn't listen to what I had to say which would have made the exchange a bit smoother had I had the chance to speak. read more