Every single time, and every single order is wrong. It's a good thing now that we have learned to check our order before we walk out the door. The latest issue was, they didn't give us our mashed potatoes in our order. When you're paying for something you do, expect to get it in your order. So, my advice would be if you were going to order from this particular location, check your order before you leave the store. They always get it wrong. Always. read more

SO much better than this location has been. Not only was drive thru friendly- they were on their game. Food was hot and the order was correct. So happy bc we miss KFC- it's so much better.... They actually had every we wanted- in the past they were always "out" of this and that. The hot wings are fabulous. Only thing that we were disappointed in - the Cole slaw was so dry- like it was barely dressed... we had ordered a large and it was fresh- but no "juice"- so much that it was literally just the chopped cabbage.... But- overall- we were happy. read more

KFC - Fast Food Near Me - West Allis, Wisconsin

Horrible service and wrong order! They wont comp for their mistake! Dont ever go to this location or KFC in general, meat was old and dry. What happened to service read more

Service was great and pleasant, the food was prepared extremely quickly and was hot. Except the part that actually mattered, the food, had enough salt to melt the snow off of an entire neighborhood block. It's almost impossible to eat as your tastebuds are absolutely bombarded with salt. You'd think you're eating horse electrolytes. Ironically the most enjoyable and least salty part were the fries, which are SUPPOSED to be salty. I've been to this KFC 3 times over the span of 3 months and it has been equally salty each time. I will no longer be coming here as I don't think my tastebuds or body can handle the sodium content of this food. read more

Food was great. Chicken hot and flavorful, loved the coleslaw. Used drive-thru, service was prompt.

This KFC has the most ridiculously stupid C19 set up that I think I have seen so far. Even when restaurants can be open and you have a mask rule in place this KFC chooses to lock down the the restaurant and only offer drive through which would be ok but they don't take the orders at the speaker. Who had the bright idea to only take the orders at the window and and make everyone's order one at a time and log jamb the entire drive through right into the street. I wanted a spicy bowl because it's like the only fast food comfort food that I can think of. The spicy bowl mashed potatoes topped with sweet corn, topped with gravy, topped with crispy popcorn chicken, topped with shredded cheese and drizzled with the KFC Nashville hot sauce. For some reason I like the spicy bowl once in a while because it's a quick and cheap comfort food at $3.99 and it fills me up and I would give it 3 stars. The 1 star is for the stupid drive through set up which took almost 30 minutes to get through which is just ridiculous and I'm probably never going back as long as this is in place. read more

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Extremely fast service, however when we got home they forgot my three piece chicken, even though the guy reassured us that he had put it in the bag. Then when we asked to get a refund, they told us to call the credit card company. Then they told us that it's not refundable, which is total BS. I am done with KFC. They have been going downhill too long. Don't go here for your wallets sake, go to McDonald's, Culver's, Chili's, or even Zaxby's. I am done with this crap. read more

Some of the employees are rude. I didn't even bother to order anything. I felt like I was inconveniencing them. So, I just left. What's going on? read more

Do not waste your time. Just don't. You'll be in line forever, even if only a car or two ahead of you. When you do get to the ordering speaker, you'll sit there another 10 minutes without even being acknowledged. And, if you do actually get handed food at the window, by a surely rude employee, it will be missing things be cold or all wrong. If you want chicken go to Kwik Trip. It's fresh, hot and employees are actually very nice. Since this place was recently remodeled it proves the old saying....You can put lipstick on a pig....... read more

Chicken strip tough and sitting to long 8pc what a waste how could they serve that to customers they wouldn't eat either

This location should have just stayed closed after that car slammed into the dining room and not reopened. The food is terrible. The service sucks. The employees don't care and are ALWAYS forgetting something in your bag or worse, if you're in the drive thru, they're not actually paying attention to you and miss half of what you said then cop an attitude when you get to the window and ask for them to repeat the order back to you. Avoid at all costs. The managers suck too and don't even care their location is the worst in the city. read more

If I could do 0 stars I would. The employees working today were terribly rude. We got to the window and she slammed the window shut after we asked for sauce. Seemed to be a inconvenience to them. I won't be returning to this kfc for this exact reason. Maybe they should train there employees kindness because they really need it. read more

Am I the only one who got the chicken nuggets and they looked nothing like the menu or commercial? Popeyes here I come! I spent good money on false advertising. read more

KFC - Kitty cat - Fast Food Near Me - West Allis, Wisconsin

went here after my papas funeral said they were out of nuggets and said there were out of fries drove away to chick-fil-a down the street and had great service. this happened on 10/7/23 poor service,and lazy employees read more

It's 7:00 pm on Sunday nite in West Allis, Wisconsin and the KFC is out of chicken and your employees were very rude about it! No more KFC for my family!!!! read more

When you pull up to drive thru at about 6 (the dinner hour), no one is in line nor is anyone waiting, and "the intercom voice" says 'we have nothing for 15-20 minutes' that should be a red flag. I had preordered on the app so it was actually ready. However, the customer service and attitudes are too much for me at this location. Thankfully, fried chicken IS NOT a secret recipe, so ANY other place will get my business before this one. read more

The food hasn't typically been an issue the service seems to be what I've had issues with over and over. Almost every time I have to check to make sure that all the food is there. This time I checked and thought I noticed only the one thing missing but when got home noticed another item missing, another chicken little. It is so annoying to have to double and then even triple check every time I go. I want one time where something isn't missing or something wasn't incorrect. The other issue is I was just trying to call and for multiple times calling no answer and no way of leaving a message. Very poor customer service, but the food has been good. To me customer service means a lot. Update: this is unreal. I order in the drive thru get up to window pay, then end up getting food to be given something that wasn't what I ordered. Everyone looked confused. And quick got the stuff made. Handed bag yet still wrong and missing the fries. Given fries and pull away to try one to find out they are ice cold. Literally like they were in the fridge. Get half way home to also realize no drink. This is nuts, I think this was the last chance for us. read more

Service is slow, food is poorly prepared. No longer light and crispy. Yelp deleted my review, so this time I'll keep it short. The job of fast food is to use service and convenience to makes us forget we could make better quality food at home. If they are slow, dirty, and gross, we suddenly realize we should wat at home. read more

Wanted to try the new chicken sandwiches. When I got to kfcs and ordered they said they were out of chicken sandwiches. Went to McDonald's and got chicken sandwiches. I guess burger joints do have business making chicken sandwiches when I can't even get one at kcfcs. read more

Service is terrible. Always out of food even during the day. Employees rude and unprofessional

Zero stars. Less then two seconds after walking in the door was rudely greeted with "mobile orders only for pick up, go through the drive through." Customer service is clearly non existent at this place. And clearly by all of the other ratings, it's not worth even risking a stop here. read more

When going thru the drive through was told to wait a minute and waited 3-4 minutes and was still greeted with rude requested. Bought the 12 piece chicken bucket. Was told we would get a free soda bucket. Which I did not really need but... when I got home found out there were no biscuits and the bucket of chicken was not original as requested!! Extra crispy but also extra dry chicken! Was not satisfied and disappointed! Probably with not return read more

Why does every place suck now! I know this is fast food. I'm not kidding myself, I don't expect fine cuisine at most of these places. I just want hot food with everything I ask for (plus napkins) fast and for a good price because I'm poor. Like Mike P. says, that's worth $15/hour to me. Only the food was hot this trip. KFC, you reduced your menu to only six different side dishes so you can carry fourteen different kinds of chicken. If this is all you have and two of those sides are variations of potatoes, shouldn't you make sure you have plenty of the ingredients to make this stuff in stock? How does KFC run out of Mac and Cheese on Sunday night? That's bogus! I ordered a 12 piece extra crispy bucket. Most of the pieces could be described as "somewhat crispy". Then there was a few pieces of original stuffed in and another couple that I can only describe as "extra soggy". Give me what I ordered! One guy is ahead of me in the drive thru. How in the hell does it take twenty minutes for me to get some food? Are you killing the chickens in there? Oh no, wait, I spent ten minutes at your drive thru window, which happens to be 16' X 10' so I can see everything that's going on back there, and two out of the four workers are talking and goofing around while there's a line behind me and a guy I could see waiting inside. Can't these workers be putting together orders or taking cash or cooking or anything but talking while I'm waiting forever? Unacceptable! At least the guy who not only put my order together but also took my cash was hustling his ass off. That's not saying he was perfect. My meal comes with six biscuits, yet I get home and I only have four. Why!?!? I paid $31.48 for this crap? read more

We were in line for over an hour. after leaving the window we realized we got the wrong order. We called, tried to get back into the store and the door was locked and no answer. We then waited again in the drive through line for another 20 minutes and was told they were closed. we started to talk through the mic. We were told they ran out of our food and gave us the wrong food instead Without asking us if that was okay. It was such a waste of time. Staff needs to learn about communication and customer service. read more

I stopped at this location and had expectations of a a good KFC chicken dinner. It started with the woman who took my order in the drive thru. I had a question about the menu items and She sounded very disinterested and was borderline rude. I proceeded to place my order and when the food came it was a major disappointment. The chicken was room temperature and the french fry container was half full and cold. I WILL NEVER GO TO THIS LOCATION AGAIN! KFC has always been one of my favorite fast food chicken places to frequent, but I strongly recommend that you go to a different location. read more

I've been here 2 times now since COVID and left both times with ok food ie cold food, not what I ordered. At this point McDonald's has better chicken read more

i ordered 2 chicken breast, fries & drink, got all way home & they gave me a small chicken leg & thigh. my husband was upset as so looking forward to nice dinner. i also got a spicey chicken sandwich and look like thrown together! half off the roll, etc. it cost $14.00, too much for what i received. read more

On November 3rd I went to this kfc and let me just say I'll never be coming back, I had one of the rudest encounters with demesha (my cashier) She was extremely rude to me and lacked customer service, sh gave me aditude and it was annoying by slamming the drive thru window while I was talking. read more

I should not be the dutchess of this place, but I am. Somehow when the yelp app tells me "Victory" as I check in... I feel that ruling a greasy fast food chain is far from what most people would call a victory... ... but OH MAN, IS KFC CHICKEN DELICIOUS! Employees are always nice and very prompt here. I remember KFC being cheap in the past and my mom bringing it home if she was too busy to put supper on that night and it was always a treat. Who can turn down the smooth potatoes, heartwarming gravy or savory chicken - no matter what the recipe?!? I would like to see a comeback of the bowls they had about a year ago with potatoes, corn, and chicken. My husband tried to persuade me that it was just all the leftover garbage from the kitchen, but I don't care. I do what I want. It's delicious even if I get a heart attack. The most delicious heart attack of all. If I died from a heart attack - I feel like my rising spirit would have drifting away nodding that KFC was the way to go. In all seriousness, I know this is probably one of the least healthy places I could eat and I know that a number of the items actually don't taste very good at all - for example, the mac n' cheese. I was happy to see this as a fairly new side option, but it leaves much to be desired. Really, just making some velveeta mac n' cheese would be spectacular and actually resemble the taste of cheese. Despite all that, I enjoy stopping here every once and a while to splurge a little (both calorically and financially). But, if you aren't a health fiend, I would encourage you to do the same. For me, eating here reminds me of special and happy memories with my family on rare occasions. I hope you at least enjoy it, but maybe you can even make happy memories of your own! read more

My Wife and I was wondering what to have for dinner, I had a taste for chicken and I thought ... KFC I normally loved the chicken and the mashed potato and gravy are to die for...now to be truthful I have not been here for a while and decided to treat our selfs. First of all it to a while to get the food but the manager gave us a free small drink ok no problem. I got the food and got our food home. As we started to pull the chicken out of the bucket, the breading seemed wet and was falling of the chicken and was not very tasty. It seemed liked it was sitting under the heat lamp for a while. The gravy seemed like it settled and they did not mix it before they gave it to me. Next time I have a taste for chicken I think I will try someplace else. read more

I can not believe how this place has gone down hill. My husband picked up a 16 pc. meal which is suppose to include biscuits, but guess what? When he got home we found that there were NO biscuits. Also, the potato wedges were so salty that we could not eat them. Oh, and napkins...not one! Very disappointed and will never go back! read more

We pulled up to the drive thru and the woman in the drive they was extremely disinterested and almost mad that we came through. Her tone was not to customer-service standards. When we got to the window, the girl was quite pleasant and seemed like she was having a good time. However, that was just a facade. I ordered a 4 piece tender meal and she put 2 tenders and one sole nugget... sis what? Also, in my friends meal she confused the Mac and cheese she ordered with a corn... hard to mistake that. Overall, I do not think sir colonel sanders would be proud . read more

I was going on a road trip and I usually eat chicken because it's healthier than other meats. So I got the chicken tenders and oh my god it tasted amazing. The service was great the people that worked their were incredibly respectful and did an amazing job on the chicken and fries. I will be back thanks for the amazing service and food. read more

This evening we went to KFC for takeout. First the order was taken wrong. When we checked the order and mentioned it to the person she became very rude. Went into the back and we could her complaining about us. The chicken was greasy. There were also sides missing. Terrible food and customer service read more

i used to love kfc,the chicken,mashed potatoes,and everything else. the help sucks,and they want to raise minimum wage,these people not worth what they get. the food was cold,high priced,i see why locations are closing. i used to love the place, im sorry to say these things, what happened? read more

Shockingly tiny 2 piece combo original white meat. Not fresh at all - seemed to be warmed up from night before - very disappointing. read more

KFC - Cornish game hen chicken pieces? - Fast Food Near Me - West Allis, Wisconsin