First visit to this new location and it was less than memorable.
The setup is a bit interesting. It doesn't look like you can eat inside the restaurant, but strangely the parking lot is of a decent size. The drive-thru has dual order lanes, like many fast food restaurants do these days.
Today, I just wanted some famous Checkers/Rallys fries! I proceeded to the drive thru at about 7:15 pm on a Sunday evening. I didn't have to wait behind any cars to get to the order board and promptly placed my order for an XL fry lovers french fry. Cost about $5, plus tax. The voice that took my order was pleasant, but that was the end of the positive comments I can offer.
After placing my order, I proceeded to the line for the drive thru window. There were 4 vehicles ahead of me.
Then I waited....and waited....and waited some more. This is one of those drive thrus where once you are in line, you are stuck in line, so I couldn't even leave if I wanted to. The line didn't move for at least five minutes, until it finally did. Then there were 3 ahead of me.
More waiting....and waiting...another 5 minutes or so! Finally, the line moves again. Now there are two ahead of me.
Hurry up and wait some more....this time it seemed like almost 10 minutes. For those of you doing the math, I've now been waiting in a fast food drive thru line, for a single order (XL, albeit) of french fries, for about 20 minutes! The line moves again. Now only one vehicle between me and my fries. I'm thinking these better be the best Checkers/Rallys fries ever!!
This ends up being the shortest delay, probably another 2-3 minutes before I get to move up to the window.
I'll pause this review for some quick thoughts. What takes 25 minutes to make at a fast food restaurant?? Absolutely nothing!! Fries probably take 3 minutes. A burger, from frozen to done, 5 minutes. Plus, this place, with the drive thru being the primary way of getting food, should be a little more efficient. Absolutely no way you should ever wait this long in a fast food restaurant drive thru!
Back to the review. Finally at the window. But the girl isn't acknowledging me, yet. I see a bag sitting on the counter...is it my fries?? A minute or so goes by and the girl collects my payment. She was polite, but not "I know you just waited 20+ minutes for an order of fries" polite! No apology for the delays. Then she grabs the bag that I previously suspected would be mine and hands it over. How long was the bag sitting there???
As I drive away, I peek in the bag. Large cup, but maybe 2/3 filled with fries. What lacked in fries, they made up with napkins. The napkins may have outnumbered the fries in the bag. $5+ for a large cup, 2/3 filled with fries, and a lot of napkins. Not the value I was seeking here!
I try to stay positive....while I may not have the amount of fries I wanted, I still have those amazing Checkers/Rallys fries and I'll have napkins for weeks. I grab a fry and take a bite......COLD! Next fry, cold also. All of them end up being cold.
Now, total package....I waited 20+ minutes, to be shorted on my fry order, and the fries were cold.
Based on this experience, I probably won't try the location again. I know its new, but its already got the makings of every other terrible fast food restaurant in our area. I wouldn't recommend trying this location to anyone either. Culvers is close by...at least if you wait there they will be very polite and your food will be tasty. read more